Trusted Agent profile · Manchester
★★★★★
768 reviews across 1 platform
25 Whitworth Street West, Manchester, M1 5ND
Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleReally helpful in finding flat. Thank you to Manchester branch special thanks to Sophie Stevenson
Dear Yashwanth, Thank you for your review of Sophie based in Manchester City Centre. Sophie will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team
5/5
GoogleMy partner and I used Thornley Groves to find a tenant we were so impressed with Samantha Williams and her team.They have been professional, efficient and knowledgeable. This has enabled us to find a tenant and have them moved in with a couple of weeks of it going on the market. If you need a new tenant look no further than Thornley Groves.
Dear Gideon, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
1/5
GoogleThe balcony door was not closing for more than a month. Till now it was not taken care though multiple followups and duly reported in portal. Property manager was not approachable. I am going to report this to council
5/5
GoogleStaff were very helpful, most especially Justin Chan. He went above and beyond to get things sorted out for me. Thanks everyone
Hi Taiwo, Thank you for taking the time to review us! Kind Regards Customer Care Team
5/5
GoogleI had a great experience with Thornley Groves. Ellie Hay was fantastic. She made great recommendations and was extremely helpful regarding all of my queries.
Hi Tom Thanks for rating us 5 stars, it's really appreciated! It's great to hear you've had a great experience with Ellie in our City Centre Lettings Team. Kind regards Customer Care Team
5/5
GoogleHad great experience on more than one occasion with this agency after some terrible previous collaboration with Homes4U. I would like to express my most gratefull appreciation to Kelly (one of the lettings agents), lovely and extremely professional was able to solve all our issues in a competent, efficient way and with reasonable timings. Would look further to continue working with them.
Dear Jison I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
1/5
GoogleI have rented a property, after moving in I found multiple issues like, bathroom tap leaking causing unnecessary water wastage, kitchen fan not working and many other issues that needed urgent attention.Tried multiple times to reach the admin or the agent, no response at all. Its been 7 days I moved in not a single issue has been fixed. Very bad experience.
Dear Susobhan Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
GoogleJustin is the most hard-working agent I have ever met, quick to respond, attentive and courteous.PositiveResponsiveness, Professionalism
Hi Eva Thanks for the great review, we really appreciate it! It's great to hear that you've have a super experience with Justin! Kind regards Customer Care Team
5/5
GoogleGreat experience with Thornley Groves so far. Ellie Hey has been extremely helpful, responsive, and patient, and has accommodated our changing requirements quickly and efficiently.
Hi Hannah Thank you for leaving us a great 5 star review, we really appreciate it. Happy to hear that Ellie has been able to help you so well in your search for a new home! Kind Regards Customer Care Team
5/5
GoogleI highly recommend the agency. I’ve been renting through them for nearly two years and I’ve never had any issues. I was struggling to find a new flat recently and Jordana McVarnock was very helpful and really made sure I got the flat I wanted. Thank you for the great customer service.
Dear Alina, It's great to hear you had such a great customer experience, we appreciate you taking the time to rate our Southern Gateway, Business Development Manager, Jordana 5 stars. Kind regards, Customer Care Team
4/5
GoogleI've recently received really helpful service from Thornley Groves employee Andy Grice. He had a lot of patience and offered support as I looked to move from one property to another - within Thornley Groves. Certainly one of the most helpful staff members I've liaised with during my time renting from the company
Dear Craig, Thank you for leaving our Property Manager Andy Grice such a positive review. Kind regards, Customer Service Team
1/5
Googleworst real estate agents in Manchester. They have every ways to charge extra money from you irrespective of agreements, contracts etc. Please avoid them if you looking for a rental in Manchester.
Dear Rohan, We are sorry to receive your review, this is not the customer service experience we strive to provide. Please e mail complaints@thornleygroves.co.uk to allow us to enter into communication with you and investigate your complaint. Kind regards, Customer Care Team
1/5
GoogleWorst Lettings company I've ever worked with. All their apartments dont include pictures of the actual flat. When I went there they told me I needed an appointment, which I booked after I was told. Three days later and no reply, no email, no SMS, no phonecall, nothing. Sad to see a company that manages many properties being run this badly.
Dear Bader, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleReally bad workers. For 1 month I can't arrive at the property that I paid on top 6 months. Everyone said that I have to wait for the unknown but property is free to live far ago. Housing sits empty, agents don't work. If I could give minus stars, I would.
Dear Artem, We can see from our records that your Tenancy was agreed on 1st and commenced less than 1 week later on 7th . The Property was marketed as available from 2nd . Your tenancy commencement date of 7th was the earliest date available, due to the processes involved in referencing and preparing contracts from the date your let was agreed. 1 set of keys were provided for your move in and the 2nd set of keys were available to collect later on the same day. The Lettings Team have completed your tenancy progression in the shortest timescale possible, therefore we do not feel your commentary is a fair reflection of the experience you have had with our Agency and hope the above clarifies matters for you. Kind regards, Customer Care Team
5/5
GoogleJustin is helpful and punctual. He shared useful information that help us to understand the property and the nearby environment better. :)
Hi Wing Thanks for the great review, we really appreciate it! As Justin is one of our newest members to the team, it's great to hear how well he's doing! Kind regards Customer Care Team
1/5
GoogleIf I could give them a 0* I would. Never respond to emails, take weeks to do simple tasks, and try to steal your deposit when you leave. I saw the poor reviews and decided to go with them anyway. I would strongly advise a different course of action. I thought I'd had the last of this type of estate agent when I left university. Unfortunately I was wrong.
Hi James We're sorry to hear that you feel is our service is only 1 star. To investigate further, we would require details of the tenancy/property your daughter is renting so we can look into it for you. With regards to your deposit, we can assure you we do not attempt to steal deposits. Once a tenant has moved out, the Property Manager will conduct a Checkout Report of the property which compares the condition to the original Inventory Report when you moved in. The Property Manager will then make suggestions for any works or repairs needed at the property and propose the deductions from your deposit if appropriate. If you disagree with the proposed deductions then you have every right to dispute this the Tenancy Deposit Scheme who will then make a fair and impartial final decision based on all evidence provided. If you would like to address any of these issues further, please contact your Property Manager or send us an email at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
5/5
GoogleMyself and my partner secured a rented property through the help of Joel Cooper here very recently. He was an absolute pleasure and made everything so easy for us both, very quick to respond, and super helpful. Highly recommend Thornley Groves and Joel!!!
Dear Jacob, Thank you for taking the time to write such a glowing review about Joel from our Southern Gateway office. We greatly appreciate your feedback and are delighted to hear about your positive experience with Joel. Kind Regards, Customer Care Team
5/5
GoogleJustin was very professional and attentive! His customer service was excellent and we couldn’t be happier with all his support!
Hi Ana Thanks for the great review, we really appreciate it! As Justin is one of our newest members to the team, it's great to hear how well he's doing! Kind regards Customer Care Team
5/5
GoogleJodie, Siobhan and all the team 💯 Continuous communication throughout with their reputable efficiency, yet with their most individualistic flair, making the entirety effortless. The whole team, with emphasis to the ladies who assisted with myself (you know who you are 🙏🏽) Look forward to future property endeavours 🔐
Dear Cristian, We thank you for taking the time to leave Jodie, Siobhan and the whole lettings team based at Southern Gateway a 5 star review, it's a pleasure to read your comments. We hope to be able to help you again in the future. Kind regards, Customer Care Team
1/5
GoogleAfter reading through these reviews it’s clear that it’s not just me who is recommending you avoid them. Strung me along for 24 hours, a barrage of email questions, asked if a certain date was ok to move in, only to be then told they’ve let the property to someone else. Avoid. Avoid. Avoid.
Dear John, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards, Customer Care Team
5/5
GoogleHad a good experience this this company since renting with them for the past year, Micheal (our property manager) really knows how to to help and gets things done in such a timely manner - many thanks for this!
Dear Umar, It's fantastic to hear that you've had a positive experience renting with us! We're glad that Michael, your Property Relationship Manager, has been helpful and efficient in addressing your needs. We'll be sure to pass along your appreciation to him. Kind regards, Customer Care Team
5/5
GoogleWe had a viewing for a student house on the 08/01/2024 with Courtney Whelan. Since this time, her communication has been outstanding; our queries have been answered rapidly and we have secured the house in four days. Excellent service, thank you.
Dear Ellen, Thank you for leaving our Lettings Coordinator Courtney a 5 star review. We are delighted Courtney's communication was outstanding and that you secured a property within 4 days. Kind regards, Customer Care Team
1/5
GoogleCustomer service is non-existent. You can call the lettings team all day and no one will answer the phone and the mailbox is full. Countless emails to multiple email addresses all ignored. Impossible to book viewings for apartments, even viewing requests on the website get ignored. Not sure what the letting staff are actually paid to do.
Dear Rebecca, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
5/5
GoogleJodie and Joel have been so helpful! I can’t thank them enough for always replying so quickly and getting everything done so efficiently. It has made moving and the stress associated with it so much easier to handle the whole experience has been amazing !
Dear Elle Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Jodie and Joel. Your feedback means a lot to us and serves as a source of motivation for our team. Once again, thank you for choosing Thornley Groves. We look forward to serving you again in the future and hope to maintain the high standard you've come to expect. Kind Regards, Customer Care Team
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Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
