Trusted Agent profile · Manchester
★★★★★
768 reviews across 1 platform
25 Whitworth Street West, Manchester, M1 5ND
Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleSiobhan went above and beyond, highly recommend!
Dear Ryan, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Siobhan . We really appreciate your kind words. Kind regards, Customer Care Team
1/5
GoogleVery poor communication Emails and phone calls are left unanswered A very disappointing experience. Using reposit to fraud students and their parents, an agency to be avoided by all means.
Dear Anne, We are sorry to read your review. Please e mail complaints@thornleygroves.co.uk to allow us to assist you. Kind regards, Customer Care Team
5/5
GoogleWe were very troubled about finding a place to rent. While we met Justin, he is a very professional and empathetic agent. He was quickly took us to viewing the house immediately. I am very grateful to Justin for his help. He is really a nice, kindness, helpful and patient person. I highly recommend Thornley Groves.PositiveResponsiveness, Quality, Professionalism, Value
Hi Coco Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleI had the pleasure to work with Ashley Smith recently, and I want to highlight how effectively she assisted in passing my offer to the landlord. Ashley's prompt response and professional approach ensured a smooth transaction. I appreciate her efficiency and support in this matter.
Dear Sevara, Thank you for rating Ashley, our Lettings Coordinator 5 stars, it is great to hear how fantastic the service was you received. Reviews like yours help other when choosing their agent. Kind regards, Customer Care Team
1/5
GoogleTheir agent didnt give me deposit. I give them 1039 pounds as a deposit. When my contract end，nobody sort out my deposit. No email，nobody reply my email. They are lier. They let me lose money. I dont know how to sort out this issue.
Dear Coke, We thank you for taking the time to leave your review. Please e mail complaints@thornleygroves.co.uk with your details and we will assist you further. All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations. Kind regards, Customer Care Team .
5/5
GoogleMe and my boyfriend were searching for a 2 bed flat. We were shown round by Ellie Hey, she was really friendly, easy to talk to and knew what she was talking about. She answered all questions we had in regards to the flats and the process that followed. Since moving forward she has been really on it and super helpful.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sarah Thanks for leaving us a great 5 star review, we really appreciate it! It's great to hear that you're getting a great service from Ellie and that she's helping you every step of the way! Kind regards Customer Care Team
1/5
GoogleVery poor customer service was greeted with a scene from the wolf of wall street when i came in to arrange a viewing. Because i was a student they agreed to show the property the following week and then cancelled last minute saying the property was gone even though i was gonna be the first viewing. Non surprisingly the property was relisted again online after a short time.
Dear Kevi n, We are sorry that your experience of Thornley Groves has not been a positive one. I must say, the image of our staff conducting themselves as in those infamous Wolf of Wall Street scenes does, without knowing the specifics, conjure up some strange images. We do however take these matters seriously, so we will of course feedback your comments to the Branch Manager so that they can look into it in more detail. Further to your cancelled viewing comments, there are people that do take a property without viewing. This could be why you missed out this time. We apologise for any inconvenience caused, and I hope that you will reconsider viewing with us in future, if another property (or the same) property comes available. Thank you for your feedback. Kind Regards, Customer Care Team
1/5
GoogleThornley Grove Estate Agency - Unethical Practices and Poor Maintenance Abdullah Hussain Estate Agent I deeply regret having to share my extremely negative experience with Thornley Grove Estate Agency. The unprofessional conduct displayed by this agency is simply unacceptable. First and foremost, I was appalled by their attempt to blackmail me into renewing my tenancy. On multiple occasions, they tried to increase my rent by a staggering £300, without any justifiable reason for such an exorbitant hike. It is evident that Thornley Grove Estate Agency prioritises their own financial gain over fair and reasonable dealings with tenants. Furthermore, the property I rented from them was plagued with numerous issues that were never addressed. From the moment I moved in, I encountered a plethora of problems, ranging from faulty plumbing to electrical issues. Despite promptly reporting these concerns to the agency, they showed a complete lack of responsiveness and failed to resolve any of the issues. It is disheartening to see an agency neglect their responsibilities and disregard the basic rights of their tenants. In addition to the aforementioned problems, I must emphasise my dissatisfaction with the agency's contractual agreements. Dealing with Thornley Grove Estate Agency felt like making a pact with the devil. Their contracts are convoluted, heavily biased in their favour, and designed to exploit tenants. It is evident that they prioritize their own interests above creating a fair and mutually beneficial tenancy agreement. Considering these issues, I strongly advise anyone seeking rental accommodation to steer clear of Thornley Grove Estate Agency. Their unscrupulous practices, disregard for tenant rights, and lack of professionalism make them an extremely unreliable and unsatisfactory agency. There are numerous reputable alternatives available, and I would highly encourage prospective tenants to explore other options rather than subjecting themselves to the incompetence and unethical behaviour of Thornley Grove Estate Agency. Yours sincerely,
1/5
GoogleMost useless company I have dealt with. The place is ran by lazy, incompetent arrogant people. They lie, cheat and cut corners at every opportunity.
Dear Tiarnan, We are sorry to note your comments, this is not the customer experience we strive to provide. Please email complaints@thornleygroves.co.uk should you wish to enter into further communication. Kind regards, Customer Care Team
5/5
GoogleI've had an exceptional experience working with the sales team at Thornley Groves. Stuart and Natasha are a pleasure to work with and go above and beyond to make the buying process easy. I'm very grateful for their professionalism and thoughtfulness. Highly recommend using their services.
Dear Alishba, We thank you for taking the time to leave Stuart & Natasha based in our Southern Gateway Sales team a 5 year review, it is lovely to read your kind words. Kind regards, Customer Care Team .
1/5
GoogleWorst letting agent I had to deal with. Takes ages to get an answer and took money out of the deposit by playing with the dates of the tenancy versus date of the notice. @Thornley Grooves, please try to remember that you're supposed to provide a service to individuals. Ask yourself why you're doing this job and if you don't like it, just stop doing it - for everyone's sake.
Dear Hugo, We are sorry to hear that you have not received the service you were expecting. We do however appreciate your feedback as we can always learn more about how we can improve our services. We will make sure to make the teams aware of your communication qualms. Kind Regards, Customer Care Team
5/5
GoogleAmazing to actually get some great service for once. Most Manchester agents I've dealt with are amateurish but Thornley Groves and Brogan especially are always swift to respond and extremely helpful. Thank you so much! Highly recommend!
Dear Thomas, Thank you very much for your glowing review! We're thrilled to hear that you had an amazing experience with Thornley Groves and that Brogan, in particular, provided swift and helpful service. Providing excellent service is our top priority, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we truly appreciate your trust in our team. Kind regards, Customer Care Team
5/5
GoogleAmazing to actually get some great service for once. Most Manchester agents I've dealt with are amateurish but Thornley Groves and Brogan especially are always swift to respond and extremely helpful. Thank you so much! Highly recommend!
Dear Thomas, Thank you very much for your glowing review! We're thrilled to hear that you had an amazing experience with Thornley Groves and that Brogan, in particular, provided swift and helpful service. Providing excellent service is our top priority, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we truly appreciate your trust in our team. Kind regards, Customer Care Team
1/5
GoogleHands down the worst letting agents I’ve ever encountered. Slow, lazy & for the most part useless. I highly reccomend avoiding at all costs.
Dear Luke, We are sorry to note your comments, this is not the customer experience we strive to provide. Please email complaints@thornleygroves.co.uk should you wish to enter into further communication. Kind regards, Customer Care Team
1/5
GoogleVery poor customer service was greeted with a scene from the wolf of wall street when i came in to arrange a viewing. Because i was a student they agreed to show the property the following week and then cancelled last minute saying the property was gone even though i was gonna be the first viewing. Non surprisingly the property was relisted again online after a short time.
Dear Kevi n, We are sorry that your experience of Thornley Groves has not been a positive one. I must say, the image of our staff conducting themselves as in those infamous Wolf of Wall Street scenes does, without knowing the specifics, conjure up some strange images. We do however take these matters seriously, so we will of course feedback your comments to the Branch Manager so that they can look into it in more detail. Further to your cancelled viewing comments, there are people that do take a property without viewing. This could be why you missed out this time. We apologise for any inconvenience caused, and I hope that you will reconsider viewing with us in future, if another property (or the same) property comes available. Thank you for your feedback. Kind Regards, Customer Care Team
5/5
GoogleI moved to UK few months ago and was living in a student accommodation. I had to move to Manchester for my work. Justin Chan from Thornley Groves was excellent to us. He explained us about council tax, water, rules etc.. He even came on his day off to show the property according to our convenience. Absolutely loved the experience. Hassle free!!
Hi Tejaswini Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleDon’t ever trust this agency. My move in date was before yesterday, I was promised that I will get the flat cleaned and ready to move in. However, I got it super dirty and it’s not ready to move in at all! Don’t ever trust Ashley. Keep in mind that they will NOT answer the phone or respond to your email. So disappointed from them!
Dear Salem, We are disappointed to hear that things have not been done to the standard that you expected before your move in. We will certainly look into this and make sure things are put right. Thank you for leaving us feedback as it means we can investigate it and improve on our services in future. Kind regards, Customer Care Team
1/5
GoogleAfter I paid no one replied my emails and phone call so I have to contact the main number. The attitude of the staffs is so unhelpful, unprofessional and even rude, hang up phone call so fast. I have to visit the branch, a lady even rolled her eyes in front of me like she has paid me to provide service.NegativeResponsiveness, Professionalism
Hi Alice We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
1/5
GoogleVery poor customer service was greeted with a scene from the wolf of wall street when i came in to arrange a viewing. Because i was a student they agreed to show the property the following week and then cancelled last minute saying the property was gone even though i was gonna be the first viewing. Non surprisingly the property was relisted again online after a short time.
Dear Kevi n, We are sorry that your experience of Thornley Groves has not been a positive one. I must say, the image of our staff conducting themselves as in those infamous Wolf of Wall Street scenes does, without knowing the specifics, conjure up some strange images. We do however take these matters seriously, so we will of course feedback your comments to the Branch Manager so that they can look into it in more detail. Further to your cancelled viewing comments, there are people that do take a property without viewing. This could be why you missed out this time. We apologise for any inconvenience caused, and I hope that you will reconsider viewing with us in future, if another property (or the same) property comes available. Thank you for your feedback. Kind Regards, Customer Care Team
1/5
GoogleCompany car DA22 MYN in full livery just nearly ran me over on quay street. If these are the idiots they employ then I would not recommend.
Dear Ryan, We are sorry to read your review, it has been shared with the relevant Team Leader. Kind regards, Customer Care Team
1/5
GoogleTried numerous times to enquire about properties that I and my friend are interested in, and no response and goes straight to voicemail , then you leave a e-mail and again no response, it’s a shame because there are some lovely rental properties, but how can you enquire if no one answers.
Dear Jack, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleThe worst Office ever, you can’t reach them by call or email. I have rented a flat with them and they took more than 265£ from my deposit and I didn’t get my deposit until now for more than one month. They give you a word and disappear. Don’t rent with them
Dear Hamza, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
5/5
GoogleWe have been dealing with Ashley whilst applying for property's around Manchester, and they have always been extremely helpful with any questions we may have and if we have ever had ab email enquiry they have always been extremely quick to respond.
Dear Alex, We appreciate you taking the time to leave Ash, our Lettings Coordinator a 5 star review. Your positive feedback is much appreciated. Kind regards, Customer Care Team
5/5
GoogleBeen in communication with Ashley smith, she is very helpful and responsive - made the process much easier :) great to feel appreciate and part of the process as a tenant for once because with other agencies it doesn’t feel that way
Dear Sophie, Thank you for rating Ashley, our Lettings Coordinator 5 stars, your feedback is really appreciated. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
