Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently put our house on the market with Thornley Groves Prestwich branch. From the start of our journey to putting it on the market we have been impressed with the process. This includes from the valuation from Tom Lee- a great guy- professional, upfront and made us feel at ease with his personal approach, to the guys who did the professional pics (Ben Stokes and 2 other colleagues). They were super organised and professional and again, a very professional approach. Thank you! Catriona and Mark.
Catriona · 29 September 2023
Agent replied · 24 August 2024
Dear Catriona & Mark,
We appreciate you taking the time to leave such a kind review for Tom Lee our Property Valuer based at Prestwich and the rest of the team, thank you.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleFantastic, if a bit hectic with the block viewing. Agent was able to answer lots of questions and was very knowledgeable about the property shown
Mark · 26 February 2024
Agent replied · 24 August 2024
Dear Mark,
We thank you for going to the trouble to rate us 5 stars.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleBrilliant experience. Liam kept me up to date throughout the whole process. It was speedy and very professional. He went out of is way to help whenever he could and made me feel like I was his priority. I cannot fault him or the company and I would definitely recommend. Thanks.PositiveQuality
Daryl · 25 August 2021
Agent replied · 24 August 2024
Thank you so much for the positive 5 star review
★★★★★ 1/5
GoogleThey were fine during the viewing and signing process of the tenancy. But now we have signed and moved in; anything as simple as getting a second fob to get into the building has been a nightmare. 2 people cannot share a fob and you would think that they would've given us one when we first collected keys but they didn't. We have constantly emailed both them and the property manager but have got nowhere in a whole month.
Gage · 29 September 2023
Agent replied · 24 August 2024
Dear Gage,
We are sorry to note you were frustrated with the service, we have shared your review with the branch manager.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was very helpful, friendly very easy to talk to....her assistance was excellent, couldn't have been any nicer
Paul · 25 June 2024
Agent replied · 24 August 2024
Dear Paul,
Thank you for sharing your positive experience with Karen. We're delighted to hear that she was helpful, friendly, and easy to talk to. It's wonderful to know her assistance met your expectations and that she made your experience so pleasant.
We'll be sure to pass along your kind words to Karen.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI did a viewing with Karen. She was very pleasant and helpful. She was also informative and answered all my questions.
The really distinguishing factor was how friendly she was. TG prestwich were clear and followed with the right emails.
The only issue ( all agencies share) is lack of mobile number, just in case you're running late or early..you need to call the office. But other than that I hope all agencies will be at least half as good treating prospective customers
Ahmad · 25 August 2023
Agent replied · 24 August 2024
Dear Ahmad,
We thank you for leaving Karen at our Prestwich team such a positive review, it's a pleasure to hear!
Please note many of our agents do have a mobile number for this very reason, they can be found on our e mail signatories.
Kind regards,
Customer Service Team
★★★★★ 5/5
GoogleI had previously used Thornley Groves as my letting agent and never had any issues with then during that period so I decided to let them sell the property for me. From my initial discussions with Liam Pope who was very helpful in the initial stages who then passed the baton to Dean Casey who was really prompt in responding to emails and phone calls. They also regularly kept me up to date with progress.I would have no hesitation in recommending them to people either selling or letting. Excellent service.
Aidan · 25 August 2023
Agent replied · 24 August 2024
Dear Aidan,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam and Dean.
Both will be delighted that you took the time to acknowledge their kind and helpful service.
We really appreciate your kind words!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI’ve had an amazing experience with the agency, Karen filson especially was very helpful from beginning to end and very thorough throughout the whole process.
CHAIMAA · 16 November 2025
Agent replied · 16 April 2026
Dear Chaimaa,
Thank you for your kind review and for highlighting Karen's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleRecently viewed a property and found whole experience very professional. Karen was very helpful and knowledgeable which made for a very pleasant experience
Karl · 26 February 2024
Agent replied · 24 August 2024
Dear Karl,
Thank you so much for your feedback! We're thrilled to hear that you found the experience of viewing a property to be very professional and pleasant.
We're delighted that Karen was helpful and knowledgeable, as providing excellent service is our priority. If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleToday in interview with Karen Filson was amazing and she’s helped me a lot thanks Karen
عمر · 25 June 2024
Agent replied · 24 August 2024
Dear Customer,
We thank you for taking the time to leave Karen in our Prestwich branch a 5 star review.
Your kind feedback is much appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe didn't end up going ahead with the tenancy in the end but Karen was very friendly and efficient - the whole process we were involved in was totally stress-free.
Josh · 25 August 2023
Agent replied · 24 August 2024
Dear Josh,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThornley Groves, Bury Rd, Prestwich Manchester is arguably one of the best estate agents I have worked with. Remarkable customer service by this lot.
Amanda and Liam should get a raise and the branch should get a 5 star!
Great Job!
Adetayo · 25 August 2022
Agent replied · 24 August 2024
Dear Adetayo ,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by .
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleHi, Good Evening. I had a Lovely experience with Thornley Groves! The service was provided to us by a lovely lady, Karen Filson. She has politely answered each question and so helpful.
Spandana · 24 August 2025
Agent replied · 23 September 2025
Good Afternoon,
Thank you for taking the time to leave us a 5 star review. We'll be sure to pass … More
★★★★★ 5/5
GoogleThank you for your service. The agent Karen was friendly and efficient. Thank you for your time.
Romans · 26 May 2024
Agent replied · 24 August 2024
Dear Romans,
We thank you for taking the time to leave Karen from our Prestwich branch a 5 star review.
It's lovely to read your kind feedback.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleSuperb service and Karen who carried out the viewing was fab! Really friendly and helpful! answered all our questions, and was reassuring on some points too!
Ant · 16 October 2025
Agent replied · 16 April 2026
Dear Clive,
Thank you for taking the time to leave a positive review, we're pleased to see that you've had a positive experience with us.
If you need anything else from us, please don't hesitate to reach out.
Kind regards,
Customer Care Team.
★★★★★ 5/5
GoogleLiam Pope has been finding tenants for my rental properties for the last few years, he always provides a very professional and helpful service, as do all the staff at Thornley Grove Prestwich, they are a pleasure to deal with
Jan · 25 August 2022
Agent replied · 24 August 2024
Hi Jan,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI had a very pleasant experience with the purchase of my apartment. Staff was friendly, helpful and highly skilled.
Edward · 16 December 2025
Agent replied · 16 April 2026
Thanks for the great review!
★★★★★ 4/5
GoogleKaren was very polite and professional a credit to your company
Angela · 21 August 2024
Agent replied · 22 October 2024
Dear Angela,
We thank you for taking the time to leave Karen from our Prestwich lettings team a kind review.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleIt was really good to have a staff member so kind and helpful..thank you Karen Filson for your lovely attitude and response to our doubts regarding the letting.
Jayasree · 25 August 2023
Agent replied · 24 August 2024
Dear Jayasree,
Thank you for rating Karen, Lettings Consultant based our Prestwich office 5 stars, It's lovely to read your kind feedback.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was very helpful also she answered all my questions and queries.
A · 25 July 2024
Agent replied · 24 August 2024
Dear Customer,
Thank you for your kind review! We're pleased to hear that Karen was very helpful and able to answer all your questions and queries. Your feedback is greatly appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren and Amanda was amazing, they made sure the process wasn’t stressful and the customer service we experienced was top notch.
Kingsley · 23 May 2025
★★★★★ 5/5
GoogleWe received the appointment when we wanted to view the house.Karen was punctual,gave us all informations we were interested of,explained everything we need to do.Thank you!
Cristina · 25 August 2023
Agent replied · 24 August 2024
Dear Cristina,
Thank you for taking the time to leave Karen based in our Prestwich office a 5 star review.
Reviews like yours help others when choosing an agent.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleFrom a landlord's point of view, they are a poor choice of managing agent. It was much better when it was Herwald before Thornley Groves took over. …
Jon · 16 August 2025
Agent replied · 16 April 2026
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that … More
★★★★★ 5/5
GoogleThank you Karen for being so friendly and welcoming, you made the viewing worthwhile.
Hey Thornley Groves, Karen is such a good ambassador.
Afeez · 29 September 2023
Agent replied · 24 August 2024
Dear Afeez,
Thank you for rating Karen, our Prestwich Lettings Consultant 5 stars, your kind feedback is much appreciated, lovely to hear Karen was friendly and welcoming.
Kind regards,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
