Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have viewed a property in Royton, Manchester . I was led by Karen Filson to view the property. I used their service from Prestwich. To be honest, they have the best customer’s service so far, I’ve used different agencies but would give them more than 5 star rating if I could. Their properties are affordable, neat and well equipped. It was exactly what I saw online. I love their property and their well neatly dressed, customer oriented staffs. I love everything about the company and I will highly recommend to anyone.
Aniebiet · 25 July 2024
Agent replied · 24 August 2024
Dear Aniebiet,
Thank you for sharing your experience! It's wonderful to hear that you had such a positive interaction with Karen and the team at Preswtich. It sounds like their exceptional customer service, well-maintained properties, and attention to detail made a great impression on you.
Your feedback is invaluable to us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat service from our original enquiry to completion on our property. The personal level of service and great communication will make me return again whenever I require assistance. Liam Pope was an excellent agent who was friendly, professional and most of all very good at his job.
Mark · 25 August 2023
Agent replied · 24 August 2024
Dear Mark,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review.
We wanted to thank you for your review, mentioning the excellent service you have received from Liam, in the Prestwich office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThe whole team are absolutely lovely and no enquiry is too small for them to handle and help you with. The whole experience from start to finish was a breeze and so easy and I thoroughly recommend them. Special shout out to Liam and Amanda who have been super informative about any questions I had and were speedy replying to my emails. Thanks again!
E · 25 August 2021
Agent replied · 24 August 2024
Thank you
★★★★★ 5/5
GoogleKaren Filson Thank you so much for your support and professionalism
And thanks for all the team who helped me find my new home 🌹 …
Zakyah · 16 March 2026
Agent replied · 16 April 2026
Thanks for the great review!
★★★★★ 5/5
GoogleKaren was lovely she has everyone show up at there wrongs time and all showed up at once there was a lot she handled it lovely and professionally really love lady and made a full house comfortable still viweing was lovely and so was Karen
Darren · 25 August 2023
Agent replied · 24 August 2024
Dear Darren,
Thank you for rating Karen, our Prestwich Lettings Consultant 5 stars, your kind feedback is much appreciated, sounds like Karen handled a busy houseful very well!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleVery friendly and helpful, easy to arrange a viewing and Karen who showed us around was very helpful and polite, thank you for all your efforts, much appreciated
Envisage · 16 February 2026
Agent replied · 16 April 2026
Thanks for the great review!
★★★★★ 5/5
GoogleI have been trying to rent an Apartment for some time now, when contacted Thornley Groves Estate Agents in Prestwich they were all lovely, explained everything there was to know about the flat. I had the viewing of the place with Karen which explained everything and put my mind at ease. Every step of the process was fast and efficient. I am very pleased with their Service.
Sepehr · 21 December 2024
Agent replied · 28 December 2024
Dear Sepehr,
Thank you so much for your lovely feedback! We’re so pleased to hear that your experience with Prestwich branch was a positive one.
It’s great to know that Karen was able to put your mind at ease during the viewing and that the process was fast and efficient. We’re thrilled you’re happy with the service, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWas able to buy a house with Thornley Groves acting as the Estate Agents. They were quick to reply and professional throughout, helping us with any queries we had about the house and the process. I want to thank Tom Lee and Lois McGuinness.
Nathan · 18 March 2025
★★★★★ 5/5
GoogleKaren the women I met today was lovely, very supportive with a lot of information of the property, thanks so much Karen!
Sophie · 29 October 2024
Agent replied · 12 November 2024
Dear Sophie,
Thank you for sharing your experience! We're so glad to hear that Karen was supportive and provided you with valuable information about the property. I’ll make sure to pass along your kind words to her!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleIt Was very good customer service from Karen filson and she is co operated .
Thanks Karen 😊. …
Gally · 7 December 2024
Agent replied · 28 December 2024
Dear Gally,
Thank you for your kind words! We're so glad to hear that Karen provided you with excellent customer service. We’ll be sure to pass on your thanks to her.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleSelling a house with Thornley Groves was made very easy from the beginning to the end by the staff. I was kept well informed and didn't have to do much at all along the journey. Would recommend.
Paul · 16 November 2025
Agent replied · 16 April 2026
Dear Paul,
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren is really nice and helpful!
We came for a property viewing today and she introduced us about the house and familirize us about the community around.
Karen is really professional and kind. 100% recommended!
Tung · 26 February 2024
Agent replied · 24 August 2024
Dear Tung,
Thank you for taking the time to share your positive experience with Karen, based in our Prestwich branch! We're delighted to hear that she provided you with excellent service during your property viewing and took the time to introduce you to the house and the surrounding community. Karen's professionalism and kindness are qualities we greatly value in our team members. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you.
If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI'd like to thank Liam for all his help and excellent professionalism. He made the process easy, flawless and quick. The rental market at the moment is so stressful but Liam took all that away and made it so easy. Would highly recommend anyone to use this company. Brilliant company to deal with.PositiveResponsiveness, Professionalism
Julia · 25 August 2022
Agent replied · 24 August 2024
Thank you that means a great deal to all the team
★★★★★ 5/5
GoogleThornley Groves recently look over management of the property i am renting and handled the renewal of the tenancy. Lucy Clegg was my point of contact and I found both her and Thornley Groves helpful and professional throughout the process.
Tom · 29 October 2023
Agent replied · 24 August 2024
Dear Tom,
We thank you for taking the time to rate Lucy our Property Manager based at Prestwich 5 stars, it is great to hear you found Lucy so helpful and professional.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleViewed a house in Prestwich with Rebekah yesterday. Great service and communication from Rebekah. We had some questions surrounding the property and she was able to ask the seller and get back to us very quickly which helped us make an informed decision. Thanks again!
Laura · 22 August 2025
Agent replied · 16 April 2026
Dear Laura,
Thank you for taking the time to leave us a 5 star review and mentioning the great work of Rebekah!
If you need anything else from us, please don't hesitate to reach out.
Best wishes,
Customer Care Team.
★★★★★ 5/5
GoogleKaren Filson was the agent that showed me around the property.
She is extremely polite, punctual and precise.
Morph · 7 December 2024
Agent replied · 28 December 2024
Dear Morph,
Thank you for your great feedback! We're so pleased to hear that Karen made a positive impression during your property viewing.
Her professionalism, punctuality, and attention to detail are qualities we truly value, and it’s wonderful to know she helped make your experience a smooth one.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was a charming and amiable guide during my viewing and answered my many questions to the best of her ability. It was a thoroughly pleasant experience amidst a great deal of viewings in a short space of time, so thank you!
Jack · 25 August 2023
Agent replied · 24 August 2024
Dear Jack,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was kind to show me around the property and was patient enough to answer all my questions. It was a nice experience to view the property in her presence !
Lalitha · 26 April 2024
Agent replied · 24 August 2024
Dear Lalitha,
It's great to hear that Karen provided such a positive and enjoyable viewing experience for you! Patiently answering questions and providing helpful guidance truly enhances the process of exploring a property. Thank you for sharing your experience, and I'm glad you had such a pleasant interaction with Karen!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleLiam was absolutely amazing in finding me the right apartment. The viewing was arranged within a day. The entire process of moving in was adequately explained by Liam. The paperwork, assistance with moving in, everything was sorted out by Liam (all of this within a week). Hats off to Liam and Thornley Groves!!
Salman · 25 August 2022
Agent replied · 24 August 2024
Dear Salman,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Liam at our Prestwich branch.
Liam will be delighted that you took the time to acknowledge his service.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was amazing! We came in today and she showed us some great properties, was very helpful and patient with us! She even took us on a last minute viewing - which we really appreciate!
Rebeka · 27 January 2024
Agent replied · 24 August 2024
Dear Rebeka,
We thank you taking the time to rate Karen our Prestwich Lettings Consultant 5 stars, your kind words are much appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe had a lettings viewing with Karen who was extremely welcoming and helpful. Karen explained everything in detail and went the extra mile to understand our needs and requirements.
Karen is an asset to the business
Thanks again Jessica and Kelvin
Jessica · 25 August 2023
Agent replied · 24 August 2024
Dear Jessica,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Karen.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren Filson was brilliant. Very informative and helpful. She knew all details of the property and answered all my questions. She explained the process efficiently.
Marianna · 25 July 2024
Agent replied · 24 August 2024
Dear Marianna,
Thank you for sharing your positive experience with Karen from our Prestwich branch!
We are thrilled to hear that she was informative, helpful, and knowledgeable about the property.
It's also wonderful to know that she could answer all your questions and explain the process efficiently.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience with Karen. She is calm and never makes you feel rushed. I appreciate Karen’s professionalism and reassuring approach which made the experience smooth and stress free.
Asim · 16 December 2025
Agent replied · 16 April 2026
Dear Asim,
Thank you for your kind review and for highlighting Karen's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleLiam was extremely helpful throughout the process of selling the property and responded to any queries quickly. He kept us up to date with the status of the sale and nothing was too much trouble. Thanks for all your help!
Sophie · 25 August 2023
Agent replied · 24 August 2024
Dear Sophie,
Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Liam will be delighted that you took the time to acknowledge his kind and helpful service!
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
