Thornley Groves reviews

★★★★★ 5/5

Google

Today’s viewing felt less like a standard walk through and more like a well guided tour, thanks to Karen. She was welcoming from the start, easy to talk to. She gave us time to look around at our own pace while still being available whenever I needed clarification. Nothing felt rushed, and the whole experience was relaxed and professional from start to finish. If you are viewing a rental with Karen, you are in very capable hands.

Vera · 16 March 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Tom on our recent sale. From start to finish, his communication was outstanding, clear, prompt, and always reassuring. He kept us fully informed at every stage, explained things in a way that was easy to understand, and was always available to answer questions. Tom handled the whole process professionally and proactively, which made what can be a stressful experience feel smooth and well-managed. We always felt confident that everything was in safe hands. We wouldn’t hesitate to recommend Tom to anyone looking for an estate agent who genuinely cares and delivers great results.

Judith · 16 February 2026

★★★★★ 5/5

Google

I spoke with Rebekah to book a house viewing and then had the pleasure of her showing me around a few days later. Rebekah is so friendly and helpful, having lots of information about the property and surrounding area. She’s a breath of fresh air to be honest having had a few viewings recently 🙏 …

Debbie · 16 March 2026

★★★★★ 5/5

Google

I had really good experience with Thorney groves prestwich honestly I will definitely recommend Lois and Tom have been dealing with my case specifically Lois they are really professional and nice they kept my updated with every single thing they both are really kind , polite and helpful they are both amazing thank you so much for everything because Lois I’m getting my house key today ☺️thank you I really appreciate it

Uswa · 2 September 2025

★★★★★ 5/5

Google

Tom and his team at Thornley Groves were fantastic from start to finish. Great communication, professional throughout, and genuinely helpful at every step. Their knowledge of the market and their commitment to service truly set them apart. They made the whole process smooth and stress-free. Highly recommend them to anybody looking for a property sale.

Girish · 16 December 2025

★★★★★ 5/5

Google

Great experience with Thornley Groves. I switched to them after having an unsatisfactory experience with another estate agent. Tom was amazing to deal with throughout the whole process, keeping me constantly up to date at every stage with great communication channels, even as I had moved to Australia. The photos taken were extremely high quality and they were receptive to any and all changes I asked for in the sale ad. Lois was crucial in getting a sale on the house, so enthusiastic and lovely. Would definitely recommend!

Yasmin · 4 December 2024

★★★★★ 5/5

Google

We had a house tour this morning with Karen and couldn’t have asked for a better experience. She was warm, friendly, and incredibly welcoming from the moment we arrived. Karen took the time to answer all of our questions thoroughly and never made us feel rushed. What really stood out was how genuinely caring and empathetic she was, she really listened to our situation and was thoughtful in how she guided us through the viewing. It felt like she truly had our best interests at heart, which made the whole experience comfortable and reassuring. Thank you, Karen, for making what can often be a stressful process feel so positive and easy. Highly recommend!

Miriam · 11 April 2026

★★★★★ 5/5

Google

Rebekah has been so quick to respond to all correspondence. From the first enquiry to the hopeful sale of a house - she's been excellent. Much quicker than other estate agents I've been dealing with recently. Thank you

Lisa · 16 February 2026

★★★★★ 1/5

Google

As a landlord Thornley Groves cost me stress, money, and good tenants. For my tenants they caused unnecessary stress by literally not responding to their issues and causing them to live in unsafe conditions due to their negligence. The summary is - avoid Thornley Groves at all costs; their glossy sales pitch hides shockingly poor service levels once on contract, and a disregard for the issues their ineffectiveness causes to people's lives. More details below if you need further evidence… I decided to let my house out when leaving Manchester, and chose Thornley groves because their sales person was able to answer all my queries, and put my mind at ease with the service they offered. The issues started within the first few weeks of the property being let. The tenants asked for 3 skylights in the kitchen to be cleaned. Thornley Groves quoted me £1,750 to clean them (CLEAN….not replace). After several conversations where they insisted this was the market rate, I was forced to find and book my own window cleaner for £100 for the whole house. The problems then followed when a storm hit Manchester, affecting the roof. The tenants (who had a newborn baby) reported a leak and Thornley Groves asked how I wanted it dealt. I said repair as soon as possible and gave permission to spend what was required. 2 MONTHS later they called back and asked me to approve the repair, for which I thought they had already dealt with. Unnecessary damage caused, and stress for the tenant, who had called them repeatedly about the issue and Thornley Groves had resorted to putting the phone down on them. A few months later and the tenant reported a pinhole pipe leak. Thornley Groves sent round 2 contractors to the same job and I was double charged. When I challenged why I'd paid for the same job twice they had no solution other than to chase the contractor that didn't do the work for a refund. That refund took nearly a year to be paid back to me, long after I'd terminated my relationship with TG, and I only received 50%. I had to chase them constantly to get anywhere. There was then a mould issue in one of the bedrooms. The tenants had a young family and were using the 2nd bedroom far more than I used to. A mould issue grew and they reported it. TG didn't do anything about it. The tenants repeatedly called the TG and they simply put the phone down on them, and closed their online requests without resolution. I found out about the issue because after months of their children sleeping in the same bedroom as them (to avoid the bedroom with mould) they talked to the neighbour, who contacted me. I was then able to communicate with the tenant directly, and get the issue sorted in a matter of days. The contractor I used had also worked with TG, and he said they always have to quote more when working with TG due to the uncertainty they bring to the job. The real icing on the cake came when I took back control of the property. I went in myself to inspect it, and arranged for my own boiler service, using my neighbours friend who had looked after their boiler for 20 years. He reported that someone had broken an internal boiler clip, rendering the boiler unsafe. This was a 1 year old boiler, and the only person who had accessed the inside of it since installation was the boilerman from Thornley Groves. The poor tenants were living in an unsafe environment due to their negligence, and weren't even aware of it. It disgusts me how the lettings team treated the tenants. They were a young family who were so worn down by the experience they vacated as soon as their contract ended. From a landlords perspective I spent more time chasing their incompetent actions or inactions than I would have if I had just managed it all myself. AVOID AT ALL COSTS

Simon · 22 September 2024

★★★★★ 5/5

Google

I would like to thank Karen. I had a really good chat with her about the property, she was friendly, helpful, and answered all my questions clearly. It was a pleasant experience speaking with her. The service was absolutely fabulous. Mrs Hanane

Mark · 16 November 2025

★★★★★ 5/5

Google

Thank you to Lois and the team for helping us sell mums house. They were very professional, kind and quick on everything. Thanks again Lesley, Helen and family x

Lesley · 16 March 2026

★★★★★ 5/5

Google

We have just sold our house with Tom at Thornley Groves and had a really positive experience from start to finish. Tom is clearly very passionate about what he does and is super committed to delivering a great service. The communication was perfect for our needs and Tom made sure to keep us up to date each step of the way. We cannot thank Tom and the team enough - we would without a doubt recommend Thornley Groves to anyone looking to sell their property.

Sarah · 25 July 2024

★★★★★ 5/5

Google

We went to view a property this week advertised by Thornley Groves. On our arrival we were greeted by Karen Filson. We have been to see a few properties with different agents, some friendly and informative and some who don’t really interact at all. Karen greeted us with a friendly smile and made us feel very welcome and at ease, she engaged in conversation and answered all the questions we asked her. We enjoyed the viewing as we felt that we were not rushed through the property, Karen was lovely, patient and didn’t mind us taking our time. It’s not easy trying to find a property to call home and we appreciated Karen being there. Thank you Karen.

Sandra · 26 May 2024

★★★★★ 5/5

Google

Thank you Karen for your time today. It was really helpful for getting more information about the home in Ashton and it was a nice home viewing. Thank you again for the support.

Jobin · 16 December 2025

★★★★★ 5/5

Google

The lovely Lois has been great as my partner and I embark on the journey of securing our first home together. She’s been on hand to answer our questions and guide us through the process without any of the jargon - I would highly recommend!

Holly · 16 August 2025

★★★★★ 5/5

Google

Thornley Grove have been a pleasure to work with whilst searching for a rental property. We met with Karen who was professional, friendly and informative. Karen made the viewing process feel comfortable and was on hand for any queries we had. My 8 year old attended the viewing with me and Karen was so kind towards her, it really made the viewing experience a very pleasant one. I would definitely recommend TG for anyone looking to move in the future.

Lindsey · 27 March 2024

★★★★★ 5/5

Google

Having a lovely experience with Karen and the team at Thornley groves in Prestwich. Karen was clear with her communication about the viewing date and time and then gave me clear instructions about how to proceed. When I mentioned I was very …

Kalyaani · 16 August 2025

★★★★★ 5/5

Google

I’ve had a fab experience with this branch. By far the best I’ve had with any letting agent. I’ve never felt the need to leave a review before, but felt like I needed to here. Karen was brilliant. She managed the arranging of my viewings really promptly, was super clear with communication, and just had such a kind, thoughtful approach. She gave helpful info about the area, was honest about the practicalities, and made the whole thing feel easy. After I was accepted, she kept in touch and gave clear advice on what would happen next. Amanda picked things up with Karen still involved, after that and was equally fab, really consistent, kept me updated, and always quick to respond. Both were really easy to get hold of, always kept me in the loop, and just made the whole process feel smooth and straightforward.

Marc · 12 June 2025

★★★★★ 5/5

Google

Thank you Karen Filson for showing me the property today. The home was exactly as described, I really appreciated your clear explanations and friendly approach during the viewing. It was a very positive experience, and I’d gladly recommend your services to others

Irene · 16 August 2025

★★★★★ 5/5

Google

I cannot recommend Thornley Groves Estate Agents - Prestwich enough. Karen Filson was so helpful, friendly and patient with me and my million questions her local knowledge was a blessing. Honestly compared to many other agents I tried in the same area she was OUTSTANDING in her service so highly recommended to anyone relocating that isn't sure of the lay of the land.

Debbie · 24 November 2024

★★★★★ 5/5

Google

Karen was absolutely lovely, so kind, approachable, and genuinely wanted to help me. She took the time to listen and made sure I felt supported throughout. You can tell she really cares, and that makes all the difference. Thank you, Karen!

Zahra · 16 August 2025

★★★★★ 5/5

Google

Had a lovely, insightful viewing with Karen on a recent property. She was warm, welcoming and answered all my questions clearly and promptly, and was an all round pleasure to speak to. Her replies have been lightning fast and has kept us up to date at every step of the way so far. Booking a viewing was effortless and following up even more so. Thank you for the help!

Ioan · 16 February 2026

★★★★★ 5/5

Google

Would definitely recommend Prestwich office - they were very professional this is the second time we have used them and they were just as good at keeping us up to date all the time.

Michael · 16 October 2025

★★★★★ 5/5

Google

Rebekah was brilliant. She was really proactive and lovely when helping us to find a property. Would highly recommend.

Eden · 16 February 2026