Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks to Laurence and Antony and the Herwald team for all their support with selling my house in such a difficult time. Friendly, professional and kept us up to date regularly. Also really supportive when things don’t go completely as planned which of course they never do! Would recommend to anyone selling their home. Thank you again, Louise.
Louby · 25 August 2021
Agent replied · 24 August 2024
Good Afternoon,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleKaren was very helpful during the viewing i had forgotten my glasses and she filled in the paper work for me
A good asset to the company
Gareth · 26 May 2024
Agent replied · 24 August 2024
Dear Gareth,
It's wonderful to hear that Karen provided such helpful assistance during your viewing! Going the extra mile to help with paperwork,, truly demonstrates her commitment to ensuring a smooth and enjoyable experience for clients.
We thank you for your 5 star review.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleExceptional management of a very difficult sale, where the buyer needed much help and guidance which was happily provided by Tom Lee.
Adrian · 16 February 2026
Agent replied · 16 April 2026
Thanks for the great review and recognising Tom's great work!
★★★★★ 1/5
GoogleUnprofessional and dishonest. They took over from a previous letting agent on my rental property and caused nothing but problems. Lost their set of keys to the property multiple times which caused disruption to vital repairs and constantly tried to accuse me of changing the locks. Canceled inspections at last minute after I had rearranged work shifts. Refused to pay for repairs to house alarm because they accused me of installing it, it was in the inventory. But, the best came upon moving out. Ludicrous attempts to keep deposit. Including claiming I had left behind a washing machine and dishwasher and would be charged for their removal. These had been in the house when I moved in. Unfair claims of 'property' left behind - half a toilet roll in the bathroom. You can never get through to anyone on phone, always reply to emails just before closing on a Friday. Full deposit was eventually given back after threatening with small claims court.
Sarah · 27 January 2024
Agent replied · 24 August 2024
Dear Sarah,
We thank you for taking the time to leave your review and are disappointed that you did not receive the high level of service we strive to provide all our tenants.
All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations.
Kind regards,
Customer Care Team .
★★★★★ 5/5
GoogleGood afternoon. We had a viewing with Rebekah. Really good and professional agent. Easy and fast communication. She try to explain every our questions very clearly and understandable. Thanks.
Юлия · 16 December 2025
Agent replied · 16 April 2026
Good afternoon,
Thank you for your kind review and for highlighting Rebekah's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleDealt with Tom at Thornley Groves. He was professional and courteous (and patient!) throughout the house buying process. Would definitely recommend both Thornley Groves and Tom if considering moving house.
Daniel · 26 February 2024
Agent replied · 24 August 2024
Dear Daniel,
Thank you so much for your kind words. We're delighted to hear that Tom provided you with professional, courteous, and patient service throughout the house buying process.
Your recommendation means a lot to us, and we truly appreciate your trust in both Thornley Groves and Tom.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleHi,Good Evening I had a Lovely experience with one of the Thornley groves!The service was given to us from a wonderful,kind,helpful Lovely lady by the name of Karen Filson:) She was absolutely amazing,looked after us when I had the Viewing …
Erika · 16 August 2025
Agent replied · 16 April 2026
Good afternoon Erika,
Thanks for taking the time to leave s a 5 star review. … More
★★★★★ 5/5
GoogleKaren was excellent in every way, she understood our needs and listened to what we were looking for , she was polite and very professional.
Elizabeth · 26 May 2024
Agent replied · 24 August 2024
Dear Elizabeth,
That's fantastic to hear that Karen was able to provide such outstanding service.
It sounds like she truly went above and beyond to ensure your needs were met.
We thank you for taking the time to leave a 5 star review.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGood customer service throughout and sold my property fairly quickly through modern auction sale. Dealt with most of the team at Thornley grove and all were really competent
Belinda · 16 December 2025
Agent replied · 16 April 2026
Thanks for the great review!
★★★★★ 5/5
GoogleI had a viewing at Langworthy Road. I received a warm reception from Karen, she is so helpful and always willing to give every vital information accordingly. Thanks Karen
Adewale · 26 February 2024
Agent replied · 24 August 2024
Dear Adewale,
Thank you so much for your kind words and 5 star review! We're delighted to hear that Karen provided you with a warm reception and was so helpful during your viewing.
We strive to ensure that our clients receive all the necessary information and assistance they need, and it's wonderful to know that Karen's dedication made a positive impact on your experience.
If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Kind regards,
Customer Care Team
★★★★★ 4/5
GoogleI found the process of renting easy and as I was 500 miles from the prospective property I needed them to work through viewing properties
Liam was excellent and kept me informed and was available when needed
The process was easy and I would recommend them for renting.
Bill · 25 August 2022
Agent replied · 24 August 2024
Hi Bill
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI’m in process of my letting and there’s no words to express how fantastic Karen Filson was to me. A lettings viewing was extremely welcoming, helpful and everything was explained in details. Thank you so much
Nelma · 25 August 2023
Agent replied · 24 August 2024
Dear Nelma,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Karen.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Thornley Groves in Prestwich. Shout out to Liam, who was very responsive, very helpful, and kept things moving along smoothly. As a first time buyer, Liam made my experience seamless. Couldn't be happier!!
Russell · 25 August 2023
Agent replied · 24 August 2024
Dear Russell,
Thank you for your review of Liam at our Prestwich office.
Liam will be delighted that you took the time to acknowledge his kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 4/5
GoogleHad fantastic service from Liam and the team, we had a long process going through more than one property and are happily settle with flexibility on pets and changing up the interior which is a breath of fresh air based on past experience with other estate agents.
Martin · 25 August 2022
Agent replied · 24 August 2024
Good Afternoon,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleA great big shout out to Liam and team.
From start to finish the process of renting my property was professional, quick and smooth.
Liam kept me informed every step of the way and because
of his help I will definitely recommend 'Herwald Sales and Lettings'.
Thank you.
Would definitely atePositiveResponsiveness, Quality, Professionalism, Value
Natilie · 25 August 2021
Agent replied · 24 August 2024
Thank you
★★★★★ 5/5
GoogleWhile I have have had limited interaction with Thornely Groves Estate Agents overall, I am happy to leave a comment in the wake of a recent experience I have had with one of their agents, Tom Lee.
Having been goging through a good few months in searching and booking viewings for a property, I ended up requiring Tom's help with viewing a property. To keep it short, he was quick with every single reply, asked the right questions, was swift in searching for the relevant information for me, and was always available and open for follow-ups.
Hopefully others in the company showcase the same professionalism and care towards their clients; based on my experience I am happy to share this positive feedback.
Ariana · 28 November 2023
Agent replied · 24 August 2024
Dear Ariana
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience.
Once again, thank you for choosing Thornley Groves. We look forward to serving you again in the future and hope to maintain the high standard you've come to expect.
Kind Regards,
Customer Care Team
★★★★★ 1/5
GoogleWorst experience with this estate agents, would recommend anyone to stay away
Elizabeth · 14 April 2026
Agent replied · 12 October 2026
Dear Elizabeth,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was very friendly,and welcoming,all information was easy to understand even helped me with application form ,just hope I get the appartment xx
Tracy · 26 May 2024
Agent replied · 24 August 2024
Dear Tracy,
Thank you for taking the time to leave Karen from our Prestwich branch a 5 star review.
It's great to hear Karen was so friendly and welcoming.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI will like to say a big thank you to Karen, Amanda and Mark. They are all so helpful and made my renting process a beautiful and easy one. I will recommend them anyday.
Muibat · 29 September 2023
Agent replied · 24 August 2024
Dear Muibat.
Thank you for rating Karen, our Prestwich Lettings Consultant 5 stars, your kind words will mean a lot to Karen.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleThey are the worst company to rent with especially if you are on their reposit scheme. They will rinse you out at the end. Was charged £1200 at the end of tenancy. £400 was apparently for cleaning even though the flat was left spotless. The rest was for fixtures that we had been complaining about since we moved in that they refused to fix such as a window that never shut all the way and a black bucket of water that the building had given us to store water when the water had been shut off for a day. We were charged for that bucket being in the flat. Coinsidently £1200 they charged us also happens to be the exact amount they wanted to start charging us for rent after we had been renting at £925 for 2 years. We declined the new contract, they served a section 21 and we left. They are an awful company. Almost brought us to tears many times, your mental health will be in toilet whilst renting with them. Also if there is mold in your flat good luck because it will never get fixed. Just hope your immunity is strong. The property managers are so rude, they will be rude to you for reporting any faults
Fay · 29 October 2023
Agent replied · 24 August 2024
Dear Fay,
We are disappointed to note your comments, should you wish to enter into communication we would ask you e mail complaints@thornleygroves.co.uk.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI’m really glad I chose TG. They’ve been incredibly helpful and professional throughout the entire sale process of my property. I would definitely recommend them!
Hoshia · 16 December 2025
Agent replied · 16 April 2026
Thanks for the great review!
★★★★★ 5/5
GoogleKaren Filson, letting consultant of Thornley Groves in Prestwich, showed me yesterday a property in Prestwich and she was very nice and quite helpful with all the questions I had, providing a nice service and showing me every single aspect of the property, including the garage.
Although the property did not fit my needs, I would keep in touch with this estate agency and Karen to search other properties.
I highly recommend her.
Angel · 27 March 2024
Agent replied · 24 August 2024
Dear Angel,
Thank you for taking the time to share your experience! We're delighted to hear that Karen Filson provided excellent service during your property viewing, despite the property not meeting your specific needs.
We truly appreciate your recommendation of Thornley Groves and Karen, and we're glad to know that you would consider reaching out to us for future property searches. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We're here to help!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren is so helpful and so kind. She is one of the best at Thornley Grove, would definitely recommend her!
Clean · 25 June 2024
Agent replied · 24 August 2024
Dear Clean Queen,
Thank you for your feedback! We're delighted to hear that Karen was so helpful and kind. Your recommendation means a lot.
We'll be sure to pass on your kind words to her!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren was very sweet and polite, She clearly explained all are our queries. I was nice meeting you. Thankyou 😊 …
Ambika · 26 May 2024
Agent replied · 24 August 2024
Dear Ambika,
We appreciate your 5 star review left for Karen. It's great to receive your positive feedback.
Kind regards,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
