Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKaren was fantastic. It has been a long time since I have moved, so it was a bit of a shock as to how much things have changed.
Karen was very informative, me and my partner couldn’t have asked for anyone better to help us.
Plus Amanda in the office has also been great.
Would highly recommend this estate agents.
Ric · 25 August 2023
Agent replied · 24 August 2024
Dear Richard,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Karen and Amanda.
We really appreciate your kind words!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI recently had a great experience with Herald Sales & Lettings finding a tenant for my vacant flat. Everything went smoothly and quickly from the initial meeting to today when the tenant moved in. Liam Pope handled this for us, he is very knowledgeable, professional and efficient. Also a shout out to Amanda who handled the invoicing etc. which ensured a quick turnaround. I would definitely use this service again and can't recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Carly · 25 August 2021
Agent replied · 24 August 2024
Thank you so much for your postive review
★★★★★ 5/5
GoogleGreat Letting Agency! Karen was lovely and very helpful
LydiaChambers · 16 October 2025
Agent replied · 16 April 2026
Dear Lydia,
Thank you for taking the time to leave a positive review, we're pleased to see that you've had a positive experience with us.
If you need anything else from us, please don't hesitate to reach out.
Kind regards,
Customer Care Team.
★★★★★ 4/5
GoogleLiam POPE was very helpful and responsive throughout the whole buying process.
It is imaginable that there would have a lot of questions and uncertainties in a property transaction. Liam was very quick in responding to my questions and explaining things in detail; he would also follow up on every raised issue instantly.
I do appreciate his professional services.
Eva · 25 August 2023
Agent replied · 24 August 2024
Dear Eva,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam.
Liam will be delighted that you took the time to acknowledge his kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Rebekah! Really knowledgable about the house we were showed round and the area, went out her way to follow up on some questions/images I had requested and she was super speedy at responding!! Thanks :)
Nic · 16 March 2026
Agent replied · 16 April 2026
Dear Nic,
Thank you for your 5 star review of Thornley Groves Prestwich.
Rebekah will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleFrom the moment we met they were friendly, professional.They are honest good service they arrange and help reviewing at a short notice and helped us .Their, honest,and reliable approach made all the difference, good job Thornely Groves Estate.
Loveness · 16 March 2026
Agent replied · 16 April 2026
Dear Loveness Zachariah,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleRecently viewed a property with Karen Filson . Karen was waiting for us outside the property upon our arrival and was warm and welcoming, she made us feel relaxed, not rushed in any way. Karen was polite and experienced and answered all questions we had.
Suzanne · 26 May 2024
Agent replied · 24 August 2024
Dear Suzanne,
That's wonderful to hear that e Karen provided an excellent experience during your property viewing. Her warmth, professionalism, and attentiveness undoubtedly made the process much smoother.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThe lady that I met on arrival was so warm hearted and kind and was more than ready to answer any questions or enquiries I had.
Shirlonne · 12 June 2026
Agent replied · 12 October 2026
Hello,
Thank you for taking the time to leave Thornley Groves Prestwich a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleMark Diamond from Thornely Groves Estate Agents managed my property sale and Mark was instrumental in delivering the sale of my property, guiding me through the process, liaising between buyer /seller and resolving any issues in a timely manner. Mark was super efficient, anytime time I emailed Mark he responded very promptly.
Brian · 28 December 2023
Agent replied · 24 August 2024
Dear Brian,
We appreciate you rating our Branch Manager Mark 5 stars, it is great to hear Mark was so instrumental in progressing the sale of your property.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI recently let one of my properties through the Prestwich branch, and I couldn’t be more pleased with the service I received. The team of girls at the office were incredibly professional, efficient, and always ready to help. From start to finish, they kept me informed throughout the process, making it all run smoothly. Their attention to detail and commitment to finding the right tenant was truly impressive.
I’d highly recommend the Prestwich branch to anyone looking for a reliable and friendly letting agent. Thank you for your hard work, it’s been a pleasure dealing with you all!
Nati · 29 October 2024
Agent replied · 12 November 2024
Dear Nati,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our Prestwich branch. It’s great to know that our team was professional, efficient, and attentive to your needs throughout the letting process.
Your recommendation means a lot to us, we will be sure to share your kind words with the team.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI would highly recommend Thornley Groves, their agent Karen Filson was so polite and helpful during the viewing, taking time to answer questions thoughtfully. She is one of the best estate agents I've met, such a lovely manner making, the potential renter feel both seen and heard. Thank you Karen, from Moira👍 …
Moi · 25 August 2023
Agent replied · 24 August 2024
Dear Moi,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat service and I would definitely recommend to anyone looking to rent. Liam was extremely helpful and made the entire process of renting a property so easy and stress free. The entire team made sure to provide support throughout the and were quick to get everything going. Liam and his team really are a great example of what estate agents should be. Thank you.
S · 25 August 2022
Agent replied · 24 August 2024
Dear Customer,
I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves.
Thank you for taking the time to leave a review on Google.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe chose Herwald as a local estate agent for our property which we rented for over 9 years while we moved to Los Angeles. We decided to sell our property and both Antony and Laurence were outstanding in their professionalism in aiding us with selling. We are truly grateful to all the hard work they put in to assist us. Thank you both so much! Mike & Helen.PositiveResponsiveness, Quality, Professionalism, Value
Mike · 25 August 2021
Agent replied · 24 August 2024
Good Afternoon,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleRebekah's customer service was excellent today, she was a very pleasant person and very informative . It was a joy to be shown a property by some one as courteous as herself,
Thankyou.
Andrea and Steve.
Andrea · 16 February 2026
Agent replied · 16 April 2026
Thanks for the great review and recognising Rebekah's great work!
★★★★★ 5/5
GoogleWe have had 2 viewings with Karen at Thornley Groves and they have been easy compared with other companies. We found it easy to arrange the viewings, and Karen was great on both, easy to talk to, knowledgeable and really helpful. Everyone we have spoken to there has been good.
Kit · 23 October 2023
Agent replied · 22 October 2024
Dear Paula,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
Karen will be delighted that you took the time to acknowledge her kind and helpful service.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe have had 2 viewings with Karen at Thornley Groves and they have been easy compared with other companies. We found it easy to arrange the viewings, and Karen was great on both, easy to talk to, knowledgeable and really helpful. Everyone we have spoken to there has been good.
Kit · 25 August 2023
Agent replied · 24 August 2024
Dear Paula,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
Karen will be delighted that you took the time to acknowledge her kind and helpful service.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleMy husband and I were extremely pleased with the service we received from Thornley Groves who have been managing our properties for a number of years. When we needed to find a new tenant Liam Pope had viewings lined up very quickly and a tenant was found straightaway . Liam kept in regular contact by e mail and phone. Highly recommended.
Liam · 25 August 2022
Agent replied · 24 August 2024
Dear Liam,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam Pope.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren in the Prestwich office was absolutely fantastic. She was able to arrange a quick viewing, was so accommodating and got all documents to us rapidly. Would definitely recommend.
Erin · 19 March 2026
Agent replied · 16 April 2026
Dear Erin,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Karen at our Thornley Groves office in Prestwich. Karen will be delighted that you took the time to acknowledge her fantastic service.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleLiam and Amanda helped me in moving to this new place seamlessly, I couldn't ask for a better Agency in the UK.
even after moving in all my questions were Answers on time, This gave me confidence that Thornley Groves is a good Agency in Manchester Area.
Thanks Guys!!!!
Ashwin · 25 August 2023
Agent replied · 24 August 2024
Dear Ashwin,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleWhat kind of agency is this where you make several enquires for a property through their own website, rightmove and leaving voicemails and never seem to get a reply
Zara · 16 March 2026
Agent replied · 16 April 2026
Hi Zara,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback.
However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleSo far, the kindest state agent I have encountered. Karen has been very lovely throughout the process, and even if we don't get the property we applied for, I will be very pleased with the experience.
B · 26 May 2024
Agent replied · 24 August 2024
Dear Customer,
Thank you for your kind words! We're delighted to hear that Karen has made such a positive impression on you throughout the process. It's wonderful to know that you had a pleasant experience.
We appreciate you taking the time to rate us and provide a 5 star review.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleTom Lee in the Prestwich Office has been extremely helpful and gave a very professional & essential service from start to finish. The house sale without Tom's help and the team there simply would not have happened. 5 star service.
Keith · 26 February 2024
Agent replied · 24 August 2024
Dear Keith,
Thank you so much for your glowing 5 star review! We're thrilled to hear that Tom Lee from our Prestwich Office provided you with extremely helpful and professional service throughout the house sale process.
We strive to ensure that our clients receive top-notch assistance, and it's fantastic to know that Tom's contributions were essential in making your sale a success.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe were delighted with Herwalds when selling our house. There was an awful lot of issues and delays caused by 3rd parties but Laurence and Anthony stayed on the case and kept us informed and up to date all the way through the journey. We have now sold and moved into our new home in LondonPositiveResponsiveness, Quality, Professionalism, Value
Will · 25 August 2022
Agent replied · 24 August 2024
Thank you Mr Kintish for the positive feedback and 5 star rating. Wishing you both all the very best in your new home
★★★★★ 5/5
GoogleWe have just signed for a property with Herwald after looking for a while. Liam was so helpful with our search.
From start to finish Liam and the team were on hand to answer any of our questions and were actively helping my partner and I find the perfect home.
Amanda was also extremely helpful. We can't thank them enough.
Would highly recommend!
NicoPositiveResponsiveness, Quality, Professionalism
Nico · 25 August 2021
Agent replied · 24 August 2024
Thank you for taking the time to post this great review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
