Trusted Agent profile · Manchester
★★★★★
304 reviews across 1 platform
493 Bury New Road, Prestwich, Manchester, M25 1AD
Thornley Groves's office in Manchester, at 493 Bury New Road, is rated 4.7 out of 5 across 304 reviews on 1 platform, including 304 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Thornley Groves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GooglePurchased a property through Thornley Groves as first time buyers. Had a really great and seamless experience, quick responses to any queries and a friendly and helpful service.
Dear Ellis, We are thrilled to read your 5 star review and appreciate your feedback. We are so pleased to have been able to assist you in the purchase of your first home. Kind regards, Customer Care Team
5/5
GoogleWe are with Herwald Lettings more than a year, they are very professional and resolve any issues with in short time. I like very much their work and response to the Tenants. They have very smooth entry & Exit process. 100 percent i will recommend them without second thought.PositiveResponsiveness, Professionalism
Good Afternoon, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleKaren I liked how approachable and friendly you were it made the whole experience stress-free.”
5/5
GoogleGreat experience! I’ve seen Karen twice for a couple of viewings . Very professional, friendly and knowledgeable. Left with a very good impression
Dear Claudia, It is lovely to hear that Karen, our Prestwich Lettings Consultant, left you with a very good impression. Your kind feedback is much appreciated. Kind regards, Customer Care Team
5/5
GoogleI highly recommend, as a landlord, letting with herwald's as they have been so easy to deal with especially as we no longer live close by. The staff have been corresponding quickly and found suitable tenants straight away. It has been very easy as they have dealt with everything.
Good Afternoon, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleMrs. Karen and Amanda really helped us a lot in finding the correct property.
Dear Varun, Thank you for your positive feedback! We're delighted to hear that Karen and Amanda from our Prestwich branch were instrumental in helping you find the right property. We’re glad their assistance made a difference. Kind regards, Customer Care Team
5/5
GoogleExcellent service from Liam and all the team at the Prestwich office. Quick, constructive responses, very helpful and pleasant, wouldn't hesitate in recommending them and using their services again.
Dear Jane, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleDealings with Karen Filson who organised efficiently the viewing and knew all about the property.
Dear Michael, We thank you for your kind words and 5 star review left for Karen. It's great to receive your positive feedback. Kind regards, Customer Care Team
5/5
GoogleI had a great viewing experience at Cardinal Court Oldham with Karen Filson at Thornley Groves. She was professional and attentive, answering all my questions. Highly recommended!
Dear Mozhgan, Thank you for rating Karen, Lettings Consultant based our Prestwich office 5 stars, It's lovely to read your kind feedback. Kind regards, Customer Care Team
5/5
GoogleMy viewing today was a pleasurable experience thanks to the professional and helpful guidance of Karen Filson.
Dear Anthony, We're delighted to hear that your viewing experience with Karen Filson was so positive! Providing professional and helpful guidance is a top priority for us at Thornley Groves, and it's great to know that Karen made your experience enjoyable. Kind regards, Customer Care Team
5/5
GoogleVery good service from start to finish from tom and his team
Dear Barry, We thank you for leaving Tom and the Prestwich sales team a 5 star review. It is much appreciated and we are pleased to hear they provided you with such a good service. Kind regards, Customer Care Team
4/5
GoogleEveryone was really quick at responding to emails and queries about moving into my first property on my own and I can't thank them all enough
Dear Anthony, Thank you for your kind words and 5 star review for our Prestwich team. Wishing you all the best in your first property. Kind regards, Customer Care Team
5/5
GoogleHad a apartment viewing with liam pope, he was very pleasant and explained everything simple but effective in the property. Thank you for a pleasant viewing.
Dear Darren, We wanted to thank you for your review, mentioning the excellent service you have received from Liam, in the Prestwich Team recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleAbsolutely lovely to view the property with Karen, very welcoming and helpful and a great chat!
Dear Tyron, Thank you for your kind words regarding your recent viewing experience with Karen. We're delighted to hear that you found her welcoming, helpful, and enjoyed your interaction with her. Karen is a valued member of our team, and she takes great pride in providing excellent service to our clients. Your positive feedback is a testament to her dedication and professionalism. We appreciate your feedback. Kind regards, Customer Care Team
5/5
GoogleWe had a viewing with Karen on Friday. She was incredible!! She answered every question we had and took time to walk us through everything.
Dear Leah, Thank you for rating Karen, Lettings Consultant based our Prestwich office 5 stars, It's lovely to read your kind feedback, Karen will be delighted! Kind regards, Customer Care Team
5/5
GoogleLiam and Karen helped me for some viewings. They are really helpful and they doing great on follow up. Big thanks to team.
Dear John, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam and Karen. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleI have just used Herwald sales and lettings to let my property after previously having a terrible experience letting. The service is on point. The staff are friendly and professional. I have been dealing with Liam who I couldn't recommend more.
Amazing thank you for your positive review
5/5
GoogleAs a property sourcing agent for a few years and dealt with many Estate agents when it came now to purchasing my own home with Herwald's i have been extremely satisfied with the professional service throughout the process. I hope to deal with them a lot more in the future.
our contiued business realtionship, is a confiramtion of this high rating from last year
5/5
GoogleIt was a lovely experience viewing the property with Karen. She was very professional and happy to answer any questions I asked.
Dear Enid, Thank you for rating Karen, our Prestwich Lettings Consultant 5 stars, your kind feedback is much appreciated. Kind regards, Customer Care Team
5/5
GoogleWould recommend without reserve .I recently let my property with them and the service was second to none despite being in lockdown. Laurence particularly deserves a mention ,kept in touch throughout and always ready to give advice and help where neededPositiveResponsiveness, Quality, Professionalism, Value
Thank you
1/5
GoogleAsking to bid for rent price and asking to take the flat before viewing to beat other potential tenants. absolute scam
Dear Antonio, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kind regards, Customer Care Team
5/5
GoogleBeing a first time renter I was clueless! Liam found me a lovely property at very short notice and kept me informed all the way through the process. Would definitely recommend.PositiveResponsiveness, Professionalism
Good Afternoon, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleKaren provided clear communication and a lovely experience when viewing properties. Highly recommend when looking for new home!
Dear Laura, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We would lik to thank you for taking the time to leave us a five star review and very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind Regards, Customer Care Team
5/5
GoogleKaren from the Prestwich office was so helpful and friendly from viewing the property all the way through to getting the keys. Made a stressful process much easier!
Dear Karen, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Manchester office has 304 reviews across 1 platform: 304 on Google.
Thornley Groves Manchester is rated 4.7 out of 5 across all 304 reviews, and 4.7 out of 5 on Google from 304 reviews.
Yes. In The Trusted Agent 2026 awards: Thornley Groves, Manchester won Gold.
Thornley Groves Manchester, 493 Bury New Road, Prestwich, Manchester, M25 1AD.
