Trusted Agent profile · Manchester
★★★★★
304 reviews across 1 platform
493 Bury New Road, Prestwich, Manchester, M25 1AD
Thornley Groves's office in Manchester, at 493 Bury New Road, is rated 4.7 out of 5 across 304 reviews on 1 platform, including 304 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Thornley Groves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleToday we had a viewing for a house that we wanted to rent with Andrew. He was very friendly and professional. Answered all our questions and the presentation was amazing. Totally recommend.PositiveResponsiveness, Professionalism
Thank you
5/5
GoogleNot often these days you meet a team as good as this lot! From Mr Herwald himself to little Jacob, nothing was too much trouble. Thanks for all your help, a pleasure dealing with you.PositiveProfessionalism
Thank you for taking the time to post. I have passed this on to the whole team
5/5
GoogleAmazing service from Liam, he helped me and my partner move up from London and made the whole process stress free! Cannot recommend enough
Hi Jeff, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleBest letting agency I have ever seen. All services provided. Excelent communication.
Dear Josef, Thank you for rating us 5 stars. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team
5/5
GoogleHad karen and kayelin at freshfield today was a pleasure to deal with very polite and profesional
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! Karen will be delighted that you took the time to acknowledge her kind and helpful service. We really appreciate it! Kind regards, Customer Care Team
5/5
GoogleSuch a pleasant experience, the staff were very organised and efficient! I would definitely recommend this company.
Hi Batsheva, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleVery helpful agents both in setting up a viewing and support in completing necessary paperwork.
Dear Rachel, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleAndrew good atttitude happy person very nice in behaviour show us the house, really pleased with him. 5 star
Thank you
5/5
GoogleVery good customer service. Prompt to take action when required.
Dear Tenzin, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Sajjad, Thank you for taking the time to leave a 5 star review of Thornley Groves Prestwich on Google. Kind Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Thanks for your review!
5/5
GoogleRating only, no written review.
Dear Anukwuocha, We appreciate you rating us 5 stars. Thank you, Kind regards, Customer Care Team
5/5
GoogleExcellent service
Dear Joy, Thank you so much for your 5 star review, it's much appreciated. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Ruby, Thank you for taking the time to rate us 5 stars. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Ashley, We thank you for rating our Prestwich team 5 stars. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Minnie, We are sorry to receive your one star review. However, as you have left no commentary we are not in a position to respond. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Aanas , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Shannon, Thank you for taking the time to rate our Prestwich team 5 stars! Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Ekesin, Thank you for leaving our Prestwich branch a 5 star review. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Gemma, We thank you for leaving our Prestwich team a 5 star review, reviews like yours help others when choosing their agent. Kind regards, Customer Service Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Stephen, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves.
5/5
GoogleRating only, no written review.
Dear Matt, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Thank you for leaving Thornley Groves a 5 star review. Regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Manchester office has 304 reviews across 1 platform: 304 on Google.
Thornley Groves Manchester is rated 4.7 out of 5 across all 304 reviews, and 4.7 out of 5 on Google from 304 reviews.
Yes. In The Trusted Agent 2026 awards: Thornley Groves, Manchester won Gold.
Thornley Groves Manchester, 493 Bury New Road, Prestwich, Manchester, M25 1AD.
