Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a wonderful experience with Karen Filson this afternoon! She had a great energy and encouraged any queries we had about the property. Highly recommend Thornley Groves, they have been very swift and helpful through the viewing process.
CJ · 26 May 2024
Agent replied · 24 August 2024
Dear Customer,
Thank you for sharing your wonderful experience with Karen from our Prestwich branch!
We're delighted to hear that her great energy and willingness to address all your queries made the viewing process enjoyable for you.
We appreciate your recommendation and 5 star review.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren showed me around a lovely property, she was extremely tentative and knowledgeable about the property and relaid plenty of information to me. All in all I found Thornley Grove estates amazingly helpful in my efforts to find a home
Suzanne · 27 March 2024
Agent replied · 24 August 2024
Dear Suzanne,
Thank you for sharing your experience! We're glad to hear that Karen provided you with excellent service during your property viewing. It's great to know that Karen was helpful in your search for a home.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI was having no joy selling my tenanted flat with my original agent. I then got in touch with Liam at Thornley Groves and within two weeks I had secured a sale with zero hassle to either my tenant or myself. Would recommend to anyone. Thank you so much!
Rob · 25 August 2023
Agent replied · 24 August 2024
Dear Rob,
We wanted to thank you for your review, mentioning the excellent service you have received from Liam, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleBooked a viewing really easily and they were very flexible with the times to suit my working schedule. Met Karen at the property early and was given a thorough introduction and plenty of information on the property. A lovely woman who was both professional and friendly. Absolute star.
Micia · 25 August 2023
Agent replied · 24 August 2024
Dear Micia.
We appreciate you taking the time to leave Karen Lettings Consultant based at Prestwich a 5 star review. Karen will be delighted by your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI found everyone at Thornley Groves to be most helpful, efficient and professional in all aspects of the re-letting of my property.
David · 24 December 2024
Agent replied · 28 December 2024
Dear David,
Thank you for your kind feedback for our Preswtich team. However you have only rated us one star in error? Could we please ask you amend this to reflect your positive feedback.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleExcellent communication and dedication from Tom throughout what was a stressful home-buying process. He helped keep the chain together and went the extra mile which was much appreciated. Would recommend.
Adam · 3 August 2024
Agent replied · 24 August 2024
Dear Adam,
Thank you for taking the time to leave such a positive review! We're thrilled to hear about your excellent experience with Tom, Sales Manager at our Prestwich branch. His dedication and excellent communication skills are truly assets to our team, and we're glad he could help make your home-buying process smoother, even during stressful times.
Your recommendation means a lot to us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThe team at the Prestwich branch of Thornley Groves were amazing. Really helpful and responsive. Thanks so much especially to Amanda and Karen
Katherine · 8 November 2024
Agent replied · 8 December 2024
Dear Katherine,
Thank you for your lovely feedback! We're so glad to hear that Amanda, Karen, and the team at the Prestwich branch were able to assist you so effectively.
It’s great to know you had a positive experience, and we’ll be sure to pass along your thanks to them.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleHad a very wonderful experience with Tom Lee. He is very helpful and answers all the queries we had about the property and process. Highly recommend Thornley Groves.
Wong · 25 July 2024
Agent replied · 24 August 2024
Dear Wong,
Thank you so much for your kind words! We're thrilled to hear that Tom Lee provided you with such a wonderful experience by being helpful and addressing all your queries about the property and the process.
Your recommendation means a lot to us.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGot shown around a viewing by Karen from the Thornley Groves team. Really lovely agent, professional and very helpful. Thank you!
Nicky · 10 November 2024
Agent replied · 8 December 2024
Dear Nicky,
Thank you so much for your kind feedback! We're delighted to hear that Karen provided you with such a positive viewing experience. It’s great to know she was professional and helpful throughout.
We’ll be sure to pass on your thanks to Karen.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren & Amanda are a pleasure to deal with. They are courteous, knowledgeable, professional and always deal with enquiries very quickly indeed-couldn't ask for more. Thank you
Jane · 25 July 2024
Agent replied · 24 August 2024
Dear Jane,
Thank you for your kind words about Karen and Amanda from our Prestwich branch. We’re thrilled to hear that they provided you with courteous, professional, and friendly service, and that they handled your enquiries and questions promptly.
Your excellent experience is exactly what we aim for, and we appreciate you taking the time to share your feedback.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI loved their service of Prestwich office. They were so dedication to their work, specially Karen, who was very helpful and informative.
Yasir · 1 October 2024
Agent replied · 22 October 2024
Dear Yasir,
Thank you for your fantastic feedback! We’re delighted to hear that you had such a positive experience at our Prestwich office. It’s great to know that Karen’s dedication and helpfulness made a difference for you.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI put my house on the market to let with Herwald's. The process has been very easy and handled very professionally. Liam Pope has made himself available throughout the process and orchestrated minor works on the property in a timely fashion. Tenants moved in yesterday and I look forward to a long relationship with the team at Herwald's.
Highly recommended.
Chris · 25 August 2021
Agent replied · 24 August 2024
Thank you it means a great deal
★★★★★ 5/5
GoogleWe were shown round a property on fairly short notice by Karen who was lovely and very informative. We then stopped into the branch and spoke with Liam who was really knowledgeable and was able to answer all of our questions.
Gregory · 25 August 2023
Agent replied · 24 August 2024
Dear Gregory,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThe sales team were really helpful, supportive and most importantly (for a seller) tenacious! Tom, in particular was great. They didn't leave a stone unturned in helping sell a property. Professional service, 10/10.
Mike · 26 February 2024
Agent replied · 24 August 2024
Dear Mike,
We appreciate you taking the time to leave feedback based on your recent experience with us, specifically with agent Tom Lee. It's clear that Tom provided you with excellent service.
Thank you for sharing your experience.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleI went to the agency because I'm looking for an apartment to rent and I met the sales manager Tom and the lettings consultant Karen... two extremely kind and professional people.
Rosangela · 27 March 2024
Agent replied · 24 August 2024
Dear Rosangela,
It's wonderful to hear about your positive experience with Tom and Karen at our Prestwich branch.
We pride ourselves on providing excellent service, and it's great to know that they were able to assist you effectively.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleLiam and Amenda are excellent partners to help my letting of my property. They stood between the landlord and the tenant, gave professional advice to make the letting process a happy experience. I love their zeal, quick response and friendliness.
S · 25 August 2023
Agent replied · 24 August 2024
We wanted to thank you for your review, mentioning the excellent service you have received from Liam & Amanda, in the Prestwich Office recently. We thank you for taking the time to post such a great review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GooglePrestwich Branch are fantastic! Karen and her colleagues were so helpful in assisting us in finding our first home. We're beyond thrilled with the speed of the process and professionalism in the office. A lovely team. Thank you!
Kathryn · 25 August 2023
Agent replied · 24 August 2024
Dear Kathryn,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Karen and team.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleLiam and the staff at Thornley Groves Prestwich did a great job in renting out my property quickly. The service was always friendly, polite and professional, the communication was excellent and I was kept informed throughout the process.
Scott · 25 August 2023
Agent replied · 24 August 2024
Dear Scott, Thank you for taking the time to leave such a kind review, we will be sure to share this with the Prestwich team. Kind regards, Customer Service Team.
★★★★★ 5/5
GoogleIn the process of visiting the apartment, I received very professional service. Karen Filson (Lettings Consultant) was polite and patient in answering my questions. I will give the team a high score for the quality of service.
May · 25 August 2023
Agent replied · 24 August 2024
Dear May Lu,
Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleKaren from the Prestwich branch couldn’t have been more friendly, helpful & professional. I highly recommend her & this estate agent
Deborah · 25 July 2024
Agent replied · 24 August 2024
Dear Deborah,
Thank you for your fantastic feedback! We're thrilled to hear that Karen from our Prestwich branch provided you with such friendly, helpful, and professional service.
Your recommendation is greatly appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleFollowing on from a viewing yesterday, I just want to say Thornley Groves and Karen who hosted the property were excellent. Very organised, great communication and punctual.
Ross · 27 March 2024
Agent replied · 24 August 2024
Dear Ross,
Thank you for taking the time to share your feedback! We're thrilled to hear that you had an excellent experience with Thornley Groves and Karen during your viewing.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe were shown a property by Karen Filson, who was a wonderful person. She was easy to speak to and showed attention to everyone present for the viewing. Had a first class experience at Thornley Groves.
Nichal · 25 August 2023
Agent replied · 24 August 2024
Dear Nichal,
We thank you for taking the time to leave Karen at our Prestwich branch a 5 star review, Karen will be delighted to read your comments.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleAll members of staff are knowledgeable, so that when you phone up you can speak to anyone who answers the phone when you are an existing client. They genuinely want to make things easy for landlords, by organising decorating etc before tenants move in. Staff are always smartly dressed when carrying out viewings.PositiveResponsiveness, Professionalism
Tracey · 25 August 2021
Agent replied · 24 August 2024
Good Afternoon,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleKaren from the Prestwich branch was excellent during my viewing of the old church house. I will definitely recommend Thornley Groves
ABAYOMI · 25 June 2024
Agent replied · 24 August 2024
Dear Abayomi,
Thank you for your feedback! We're thrilled to hear that Karen from our Prestwich branch provided excellent service during your viewing.
Your recommendation means a lot to us, and we appreciate your support.
Kind regards,
Customer Care Team
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