Trusted Agent profile · Manchester
★★★★★
201 reviews across 2 platforms
5-9 Duke Street, Manchester, M3 4NF
Stevenson Whyte's office in Manchester, at 5-9 Duke Street, is rated 4.5 out of 5 across 201 reviews on two platforms, including 148 Google reviews rated 4.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleSWB recently became management company of my apt building. They have immediately addressed glaring issues previous company ignored. So happy they retained Mark as the property manager. He always goes above and beyond to help tenants. Glad he has stayed on with the new management company.
1/5
GoogleI've got a very bad experience with this agency, they didn’t pay the deposit back for more than two months! They also charged us 140£ for the cleening fees, even if when we got in the flat wasn’t really clean and we left it in perfect conditions. Not happy at allNegativeProfessionalism
Hi Jennifer, Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue. As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for. The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible. Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair. To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you. Yours sincerely, James Stevenson Director
5/5
TrustpilotI have received excellent customer…
I have received excellent customer service from Stevenson Whyte since they took over management of The Boatmans particularly from Roberta Bombardiere who has been very responsive, polite, attentive and courteous in resolving any issues I have had so far. The service has been a significant improvement from the previous management company.
5/5
TrustpilotGreat assistance from Lewis who is an…
Great assistance from Lewis Jones who is an asset to the company, proactive. and professional. Can highly recommend him and the company if you are looking for block management.
5/5
GoogleYaz has been great every time we contacted the agency. Always ready to help and kept us in the loop ☺️
5/5
TrustpilotExcellent service
I have used Stevenson Whyte as a landlord, using their full management service for more than 10 years and more recently their sales service to sell my property. We have had a few ups and downs along the way but they have always been sorted out quickly and fairly. Jennie handled the sale of the property and did so efficiently, keeping me informed and updated. I can highly recommend them in both areas as well as the fact the service they provide is very good value for the money.
5/5
GoogleJennie handled our purchase of an apartment in Manchester and was always helpful and professional. We greatly valued the service she provided.
5/5
GoogleWe have worked with Stephenson Whyte now for a little over a year, During this period they have marketed space for us at both our stores and successfully engaged us with Manchester businesses who require convenient local space. We would have no hesitation in recommending
5/5
GoogleA very responsible and attentive agent.
5/5
GoogleAbsolutely incredible service - make you feel like a king and nothing is too much trouble, thank you James for bending over backwards for us! your customer service is always impeccable and lexus like
1/5
TrustpilotNot happy at all
I've got a very bad experience with this agency, they didn’t pay the deposit back for more than two months! They also charged us 140£ for the cleening fees, even if when we got in the flat wasn’t really clean and we left it in perfect conditions.
Hi Jennifer,Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue.As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for. The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible. Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair.To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you.Yours sincerely,James StevensonDirector
5/5
GoogleThis company has been a pleasure to work for , communication by all staff is excellent, knowledge, punctuality, communication everything is worth a huge 5 star . Seriously this company is the bee’s Knees in getting a project over the line , very dynamic from start to finish ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotWe recently engaged Stevenson Whyte to…
We recently engaged Stevenson Whyte to manage our development, St James Appartments on Eccles New Road in Salford. They took over in December 2023. I would just like to say I and I’m sure the other directors are over the moon with the service we and the leaseholders have received.
5/5
GoogleI would highly recommend their professional service. David was by the far the most knowledgeable agent I have spoken to in a long time and helped to not only move out of my current property but find a new one. A++
5/5
GooglePositive experience with Jennie
5/5
GoogleI had a great experience. Jennie and the team helped me move in very quickly and smoothly. The customer service provided is amazing.
5/5
TrustpilotEfficient and Speedy responses
Excellent service on more than one occasion from Riley Broderick. I have requested documents that are held by Stevenson Whyte on two separate occasions as I have needed them to remortgage my property and both times the email and documentation arrived in my inbox within 5 minutes - much appreciated Riley, Thanks !
5/5
GoogleI have moved to Manchester this February, and after being scammed decided to look for an agency. Had a viewing for a two bedroom with Jennie, loved the property, one room was missing furniture they arranged. Since I had moved from America didn’t have any reference in the Uk, we did the process where my cousin was my guarantor. Did a contract for 6 months, but ended up staying 9, for my bad luck my landlord sold her property, had to find a new place (within the 3 months notice). After moving out my deposit was giving in less than a week. The communication is impeccable, they will always reply to your e-mails and solve any issue in the property. Thank you for the staying and my landlords. I highly recommend!!
5/5
GoogleWe used Stevenson Whyte to source new tenants, conduct all check-in requirements and complete a full inventory for our flat in Castlefield, Manchester. They are competitively priced but more importantly they provided a first class service, kept us fully informed at all stages and provided professional advice throughout. This combination makes them stand out within a crowded market. We will be using their services again in 12 months time and I strongly recommend them to anyone in the Manchester area.
5/5
TrustpilotStevenson Whyte
My daughter and I have been dealing with some long-term issues recently regarding our home. Due to our previous management constantly ignoring our requests, everything we had asked for had gone unattended. We have experienced months of questionable stress trying to chase simple questions that could be answered in minutes and it simply wasn’t good enough.We had never heard of Stevenson Whyte prior the takeover of management and had little hopes due to the last two years. I am happy to say that recently, I have been communicating back and forth with a lovely gentlemen,Ryan, who has been an absolute angel in getting this sorted. Our home is going to be put on the market soon and we couldn’t be happier with the service we have received in the past two months. Many thanks.
5/5
TrustpilotLeaseholder Fees
Quick phonecall to Stevenson Whyte who have taken over block management at my property to pay the maintenance fees and they quickly processed my account details so that I can pay my bill.Got through to them straight away, polite and professional phone manner which is always helpful.
5/5
GoogleVery happy with the property management service that I am provided with. March 2019 - Just wanted to update this review. I have been using Stevenson Whyte's property management service for 7 or 8 years now and have been very happy the whole time. I know that I will get a professional approach from them, and that they will carry out the duties expected of a property management service in a timely fashion and to a high standard. They truly do take the hassle out of renting and maintaining a property.
1/5
GoogleBasically by ‘asking price’ they really mean ‘offers in excess of’. It took them literally two minutes to start a bidding war between buyers. Which resulted in going over the asking price. I still value morals, however i have learned not to trust agents anymore.
Hi Sandro, thanks for taking the time to leave a review, though a one star rating is incredibly unfair. In this situation the vendor received two asking price offers (yours and another party), both in identical buying positions. The vendor asked us to request both yours and the other party's best and final offers, which does happen occasionally when a property is very popular. You were given the same opportunity and information as the other party, however their offer was higher and subsequently accepted by our client. As the agent it is our job to find the most suitable buyer and best price for our client. My staff communicated with you efficiently and effectively, answering any questions raised, so again do see that being given a one star review for not being the successful bidder unjust. As a small local business we pride ourselves on our excellent customer service, shown in the other reviews, and ask that you consider removing this. I'm sorry that you weren't successful on this occasion and hopefully the next property that you find isn't quite as popular. If you'd like to discuss this further please do contact me on 01618325060 - James Stevenson, Director.
5/5
GoogleWe've been tenants with Stevenson Whyte for 2.5 years and they've been terrific. Very responsive and accommodating. Always friendly. We have had bad experiences with other letting agents in Manchester, but Stevenson Whyte have been the total opposite. We're very happy and highly recommend.
Hi Rebecca, thanks so much for taking the time to write a review, they really do mean a lot to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stevenson Whyte's Manchester office has 201 reviews across two platforms: 148 on Google, 53 on Trustpilot.
Stevenson Whyte Manchester is rated 4.5 out of 5 across all 201 reviews, and 4.5 out of 5 on Google from 148 reviews.
Stevenson Whyte Manchester, 5-9 Duke Street, Manchester, M3 4NF.
