Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleEverything ok during the tenancy, they've been helpful when needed.
Unfortunately the situation it's been quite different after we got out from the apartment, as we cleaned and left it in better conditions than we found it but they still charged us a £140 bill for additional cleaning (for a 1-bedroom apartment).
Plus, it took them more than 2 months to pay us back the deposit, which only came after several requests, bad reviews, and finally contacting the owner.
Quite disapponted, I'm not giving one star only for the initial service.NegativeProfessionalism
Peppe · 25 August 2022
Agent replied · 21 June 2024
Hi Peppe,
I've pasted my response to your partner, Jennifer's, review below, as the situation and mistruth are the same. Further, a cheque was issued to you the same day that you provided your address, so we have attempted to return funds to you.
"Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue.
As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for.
The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible.
Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair.
To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you.
Yours sincerely,
James Stevenson
Director"
★★★★★ 5/5
GoogleYasmin was lovely during our flat inspection and is really going the extra mile address some issues we have been facing. Thank you!
Lydia · 22 June 2023
Agent replied · 21 June 2024
Hi Lydia,
Thanks for taking the time to leave a review, it really is appreciated. I'll be sure to pass on your comments to Yasmin.
Thanks again,
James Stevenson
Director
★★★★★ 5/5
GoogleThis was a sale of a leasehold apartment in a high rise development, so had a great deal of difficulties and was a long process. Throughout the difficult times I felt kept up to date and fully supported by my contacts with the agency. It …
Haydn · 16 November 2025
★★★★★ 5/5
GoogleWe've recently moved into one of their properties. We've dealt with Jennie who sent us a video of the property and answered all of our questions. There was a bit of confusion of when to pick up the keys but I assume that's cause they were really busy at the time, but all was good in the end. James was fantastic and answered all our inventory questions in a fast and professional matter. Thanks!PositiveResponsiveness, Professionalism
Iulian · 25 August 2020
★★★★★ 1/5
GoogleCompletely amateurish letting agent.
This is my personal experience with Stevenson Whyte:
- Posted a key fob for the parking for our flat through the door of a completely different apartment block and advised that we retrieve it otherwise we would have to pay privately for parking. This led to us going round to a completely random persons flat.
- They sent a cleaner to our address by accident, intended for a neighbouring flat, who then attempted to enter the property.
- Attempted to charge cleaning fees when moving out of the property, having previously been made fully aware of the state the property was in when we moved in, through the itinerary. Please see the delightful pictures attached to my review.
- Cleaning charges were suddenly dropped as soon as any dispute was raised (I would advise anyone leaving a tenancy to do this with Stevenson Whyte).
Also they like to call any claims you make “untrue”
Matt · 22 June 2022
Agent replied · 21 June 2024
Hi Matt,
Thanks for taking the time to leave a review, although the 1 star rating and comments are really quite unfair and mostly untrue, for the service that you've received. To respond to your points directly and provide context:
Car park fob - you had requested that the car fob be left in your post box, rather than collect it from our office. As we had a contractor visiting the building, and to ensure that you received the fob asap, we asked that they placed the fob in your letterbox. Unfortunately they did place it in the wrong letterbox. Our request to you was reasonable; we simply asked if you could speak to your neighbour to obtain the fob and apologised for the mix up. Mistakes happen but, unfortunately, your response to this polite request was unreasonable.
Cleaner sent to your property by mistake - This isn't true i'm afraid. A cleaner knocked at your door by mistake, despite having a work order for another property in the building. They, categorically, were not sent to your apartment and didn't hold keys.
Cleaning - your email dated 29/10/21 said "Also we will need photos of what exactly needs cleaning. My anticipation is that you would clean the property before a new tenant moved in anyway - especially after Covid." so by your own admission the property did require some cleaning. However, we put your comments to the landlord and they were happy to settle the cleaning invoice directly and you were not charged. This is the sign of a very good agent fighting your corner which, sadly, has been completely ignored and fallen on deaf ears, which is very disappointing.
What your comments actually show is that when problems arise we do our best to resolve them quickly. If mistakes are made, as we and our contractors are only human, then we apologise and again, do our best to resolve the situation.
★★★★★ 5/5
GoogleI am delighted to express my appreciation for the exceptional service I have received from my estate agent since I registered with them. From the outset, the agency demonstrated professionalism, efficiency, and a client-centered approach that has greatly enhanced my experience as a property owner.
Every time I have reached out for assistance or inquiries related to my flat, my agent has responded promptly and thoroughly, ensuring I am well-informed and comfortable with any processes or updates. This consistent communication has been invaluable, particularly in an industry where timely information is crucial.
Furthermore, the agency's commitment to customer service is evident in their proactive approach to keeping me updated regarding any developments related to my property. Whether it is routine
maintenance, upcoming inspections, or changes in regulations, I can always rely on them to provide me with clear and relevant information.
In conclusion, I wholeheartedly recommend this estate agency to anyone seeking reliable property management services.
Their dedication to customer satisfaction and their attentive communication style have not only met but exceeded my expectations, fostering a sense of trust and confidence in their management of my flat.
Florence Parkin
Florence · 16 September 2024
★★★★★ 5/5
GoogleStevenson Whyte sold our Manchester property for us in 2014 - we could not have had a better service from them, I wouldn’t hesitate to recommend them and we will definitely be using them again. James was extremely efficient, with a great knowledge of the market and skilled in the negotiating process - he sold our house for at least 8% more than the next highest valuation. His feedback to us as sellers was helpful and honest and he managed expectation of all parties to a successful outcome very quickly. Stevenson Whyte are that rarest of things: an honest and transparent estate agents - all the fees were upfront and reasonable, nothing was over or undersold to us. Having had the usual poor experiences with high street agents and even the independent’s in Manchester, where we have owned and rented property for 25 years, it is very refreshing to find an agency like this you can trust them to do the best job possible for you.
Naomiras · 24 June 2015
★★★★★ 2/5
GoogleThe service of Manchester Property Group was good whilst I was in the property, although this changed once I moved out.
The issue was in relation to the refund of the deposit. Despite having cleaned the property to a higher standard than when I first tenanted the property, I was informed that I would have £49 deducted for cleaning and £55 for re-sealing the bath, despite this having been poor for the majority of the time which I had been there.
I could not use this company again after this experience.
Adam · 24 June 2013
★★★★★ 5/5
GoogleWhen we desperately needed to find a buyer, Stevenson Whyte did so impressively quickly. We were selling our property at a very difficult time with the ESW1 regulations holding the process up, but Jenny was sure to keep us informed with every step. All in all: good company, very friendly, responsive and professional. Would highly recommend to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Thomas · 25 August 2022
★★★★★ 5/5
GoogleI have been a tenant with Stevenson Whyte for over three years now. The communication is good and the team are lovely and thorough, particularly Yasmin. All in all, great service. I’ve never had any issues.
Mercy · 14 June 2024
★★★★★ 5/5
TrustpilotBest response
Riley was very helpful resolving my query. Quick response.
D · 19 June 2025
★★★★★ 5/5
TrustpilotThis company have just taken over from…
This company have just taken over from previous management agent and so far I am very pleased with their efficiency and accommodating of my needs Riley has been informative and helpful
Simone · 8 August 2024
★★★★★ 2/5
TrustpilotDisappointed
Everything ok during the tenancy, they've been helpful when needed.Unfortunately the situation it's been quite different after we got out from the apartment, as we cleaned and left it in better conditions than we found it but they still charged us a £140 bill for additional cleaning.Plus, it took them more than 2 months to pay us back the deposit, which only came after several requests, bad reviews, and finally contacting the owner.Quite disapponted, I'm not giving one star only for the initial service.
Peppe · 18 December 2021
Agent replied · 15 June 2024
Hi Peppe,I've pasted my response to your partner, Jennifer's, review below, as the situation and mistruth are the same. Further, a cheque was issued to you the same day that you provided your address, so we have attempted to return funds to you."Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue.As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for.The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible.Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair.To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you.Yours sincerely,James StevensonDirector"
★★★★★ 5/5
GoogleI am very pleased with the service I am receiving from Stevenson Whyte since they took over the management of the building where I live. They respond promptly and put the customer satisfaction at the centre of their service. In particular, Tom Stewart was very helpful, firendly and willing to go the extra mile to help to solve my issues in a short timePositiveResponsiveness, Quality
Cinzia · 25 August 2021
★★★★★ 5/5
GoogleI predominantly deal with William Ratcliffe on several properties managed by Stevenson Whyte. William is the most responsive property manager I’ve dealt with and is very quick in resolving various issues. If you are a landlord, I would highly recommend using Stevenson Whyte as your managing agent.
Ashley · 27 July 2023
★★★★★ 5/5
GoogleStevenson Whyte are beyond brilliant. Landlord speaking but service is likely as great for tenants too. I tired of whizz bang agents in Manchester, all marketing and no administration. As the years went by, tenant complaints about them came in too. Stevenson Whyte was a very intentioned choice on my part, a gentler experience for myself and tenants and one where administration doesn’t miss a beat. I would hate that to sound too relaxed though, boy do these guys step up to the mark when there are issues and do so in a calm, quiet, unflustered way, going way, way beyond the fabled “extra mile”. Good for them. May they remain small and intently customer-focused. And, of course, so worthy of trust, massively important for an overseas landlord.
Mark · 22 June 2021
Agent replied · 21 June 2024
Hi Mark, thank you for your kind words, we all really appreciate it.
★★★★★ 5/5
GoogleStevenson Whyte Estate Agents are nothing short of excellence!
All properties are well managed to a great standard.
If you're a tenant looking to rent or a landlord looking to buy, sell, or manage …
Clean · 16 December 2025
★★★★★ 5/5
GoogleLeasing a flat through Stevenson Whyte was a great experience. From the initial showing with Jennie to all further communication, everyone was professional. Whenever I had a question, they responded promptly and were always courteous and helpful.
Jeffrey · 16 November 2025
★★★★★ 1/5
TrustpilotAnother review to highlight poor…
Another review to highlight poor customer service.
Hugh · 26 October 2025
Agent replied · 21 March 2026
Hi Hugh,
As you've decided to leave the same review on another website i've copied and pasted the same response and note that i've not heard from you in relation to helping to catch the fly tippers at your development, or even raise a complaint via our complaints procedure to give us the opportunity to address any concerns:
I'm sorry to read your review but I just wanted to clarify the situation from our side, as you may be unaware of the difficulties faced at this building.
We were appointed to manage the development in September 2024, however, where we would usually receive a full handover from the previous managing agent we, to date (02/06/25), have received nothing at all. This has made managing the building incredibly difficult and we've had to piece everything together from scratch, though trying to avoid increasing service charges significantly, which would have a knock-on effect to rents. The previous agent went into administration and we, along with a couple of other managing agents who have taken over other sites from them, are currently in the process of taking them to court to handover monies and files held by them.
With regards to the bins I completely agree, how they are being 'used' is appalling. The bin store at the development is being abused by residents in two neighbouring buildings, as it is closer than their own. The number of bins designated is for approximately 64 apartments, not the 200+ that are misusing it. Bags of waste are dumped at the entrance, despite bins being empty. You will notice that the area has been cleared a number of times and additional signage installed, but the building simply cannot afford to keep paying for private collections and clearances, it's simply unsustainable as there isn't the funding for it (and it really shouldn't be needed either). Instead, we are working with the council to catch those fly tipping waste and pursue prosecution.
Pioneer House had been very poorly managed for 2 years prior to our involvement and, when we took over, it had a huge number of historic issues as well as a major cladding remedial scheme that had stalled. Please be assured that we are working hard in the background to resolve everything within the budget that we have from the building's service charges, but not everything can be resolved immediately. We ask that residents help to report those fly tipping waste to the council as it is against the law and, unless those responsible are dealt with severely, they'll continue to do so. I completely empathise with you and wish there was a simple or money no object solution, but there simply isn't.
With regards to communications, could you possibly clarify which call you're referring to, so I can check our logs and recordings, as I believe you spoke to one of my team last week?
Do get in touch if you'd like to discuss how we can turn this around further and, also, if you'd be willing to help us catch those responsible for creating the mess too.
Yours sincerely,
James Stevenson
Director
james@stevensonwhyte.co.uk
★★★★★ 5/5
TrustpilotRiley Broderick
Dealt with a number of staff over a very intense 3 days. Riley was brilliant and always on hand and happy to help.
M · 2 October 2024
★★★★★ 5/5
GoogleIt has been an absolute pleasure having Stevenson Whyte as our letting agents in our city centre apartment. They are very professional and extremely delightful to deal with. Starting from our check in, during the tenancy period and finally at our check out - they were always responsive and had the right attitude.
Special mention to Antony and Jennie!PositiveResponsiveness, Quality, Professionalism, Value
Bhanu · 22 June 2021
★★★★★ 2/5
GoogleI have recently had the opportunity to use Stevenson Whyte’s sales, rental, and property management services following an extensive and complicated sale process due to cladding work issues and issues with the leaseholder contracts. …
Caitlin · 16 November 2025
★★★★★ 5/5
GoogleI live in a property managed by Stevenson Whyte There had been a number of jobs outstanding for various reasons .
When Roberta Bombadier became the property manager she took action immediately and kept us informed.
As a result The Trees have been felled. We have a new carpet in the Small block which I live in . The Garden area has been cleared of unwanted items.
The side of the Apartment Block looks much tidier .
Roberta actions tasks immediately and efficiently manages tasks ,this has made a great difference to the communal areas
An asset to the Organisation
Carole · 23 March 2024
★★★★★ 5/5
TrustpilotConsistently outstanding service
Consistently outstanding service. Thank you to Riley Broderick who has been the best agent we've had in recent years. Amazing team that go the extra mile to meet you and your familys needs. very prompt
David · 17 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
