Trusted Agent profile · Manchester
★★★★★
523 reviews across 2 platforms
249 Deansgate, Manchester, M3 4EN
Reside Manchester's office in Manchester, at 249 Deansgate, is rated 4.6 out of 5 across 523 reviews on two platforms, including 521 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Reside Manchester, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleI hope there is higher rating than 5 stars for the reside team. Specially to Gona who have helped a lot during all the issues I had before and needed help with. She is super polite and helpful, responsible and always provide quick response, thank you Gona Thank you so much 🌸 …
Thank you so much for the wonderful review
1/5
GoogleReported a broken bed due to incorrect installation hasn’t been replaced and the property manager Jenna Baluch decided to go M.I.A. Without the courtesy of at least an update after I’ve chased several times. I’ve been sleeping on the floor for what will be over a week now with a bed frame in absolute pieces taking up space in my apartment. Called in and was told they can’t do anything till Jenna Baluch comes back from her nice long weekend to resume performing her job poorly on Monday
We sincerely apologise for the delay in resolving the issue with your bed, and we appreciate how important it is to you. We were in regular contact with both you and the landlord to understand the situation better, given the bed was installed 18 months ago. Jenna was actively communicating with you and ensured that everything was handed over to our property management team before her annual leave, apologies if this was not conveyed to you. It was escalated to the Head of Property Management, and we are happy to confirm that a new bed was ordered for you as of 21st October 2024. We’re glad we’ve reached a resolution, and we’ll continue to keep you updated until the new bed is delivered. Thank you for your patience throughout this process.
1/5
GoogleAlthough they have good reviews it’s frankly laughable. I was treated so unprofessionally and with such poor communication while moving out of my apartment. They didn’t seem to have a clue what they were doing and kept telling me conflicting things. I moved out due to the state of the building i lived it which although is not their fault they did not help. They did not help me with compensation when i had no hot water for two weeks, no help when my ceiling was leaking. I moved out as I’m struggling with money and seemed to take advantage of this by taking half of my deposit off me after leaving a completely spotless apartment. I wanted to take them to small claims but considering I again am struggling for funds it wasn’t worth the effort or money. Awful company, filled with incompetent, unprofessional poorly trained people who genuinely don’t have a single clue with what they’re doing. Do NOT use Reside Manchester.
Aaron - We're really sorry to read your feedback. We take all reviews very seriously, but after checking our records, we can't find a record of you in our system. We would greatly appreciate the opportunity to address your concerns. Could you please contact our office at info@residemanchester.com so we can look into this further and assist you?
5/5
GoogleShuaib has been great thus far, with prompt communication and great service. 5 stars.
1/5
GoogleIf I could give this agency a zero I would. Currently a tenant with them and would not recommend. Very incompetent service. Issues with hot water, car park access and a useless property manager. I just wanted to edit this review to exphasise the sheer incompetence of this agency. If you get stuck with Lauren as your property manager, there’s honestly no amount of patience in the world that can help you and I’m astounded she still has a job given the uselessness of her role. It’s been 4 months nearly with inadequate hot water and instead of trying to resolve the matter the agency will delay resolution and act as if there is no issue at all. The most disgusting and inhuman agency I have ever heard of. Every employee that works there has been nothing but incompetent in dealing with the most basic of requests as tenants. Update: at the end of our tenancy is when we finally managed to resolve the very limited hot water issue after having to live with it for the better part of a year. The landlord and agency decided to increase rent by 20% even amidst the abysmal service we’ve received. The worst thing we did was enter a year lease with this agency and would recommend to stay far away
Fatima -We are sorry that you felt compelled to write such a personal review. We are disappointed that you feel that we did not take appropriate action. Having reviewed our records, contractors have attended the property several times. A member of our senior property management team will be in touch directly to discuss further.
1/5
GooglePoor experience with Reside as a tenant for the last year. Slow replies and lots of miscommunication. When asking to release our deposit, the person who organised it went on annual leave without releasing it when she said she would, so we had to chase this up to with the rest of the team had no idea why this hadn’t been released when it should have been. The same person also CC’d a stranger into our email chain instead of one of the other tenants, which included information about our tenancy. We have had follow-ups to emails that we mysteriously never received that ‘must have gone into our junk’ (all 3 of us checked and it wasn’t). It is very hard to get answers for a question and they also lost the records of our passports and asked us to come back in to scan them after they’d had hold of them for around 6 months. We also struggled with mould at the property and the flat was in a very poor state overall, with a stained sofa and other damaged furniture.
Darcy -I’m sorry to read your concerns in your recent review. We take feedback seriously and appreciate the opportunity to address your points. I’ve reviewed our records and can confirm that the deposit release was sent to our accounts department prior to your property manager’s annual leave. We believe the deposit was released within a reasonable timeframe. Regarding the issue with the incorrect email address, we acknowledge this mistake and ensured all steps were taken in accordance with GDPR at that time. We pride ourselves on maintaining good communication with both landlords and tenants. After reviewing our email correspondence, we couldn’t find instances where communication has been lacking; however, we appreciate your feedback which has prompted us to focus on this in future staff training. I also noted your concerns about mould in the property. We promptly sent a contractor to investigate, who provided a quote. The landlord requested a second quote, which we organized, and the necessary remedial work was completed.
5/5
Google"I recently collaborated with Mr. Max and Mrs. Megan Doyle from Reside Manchester for a property rental process. Mr. Max was instrumental in arranging viewing appointments and showcasing the property. His professionalism, punctuality, and deep knowledge of the properties made the viewing process smooth and efficient. Mrs. Megan Doyle played a crucial role in the rental process and key collection. Her attention to detail, prompt responses, and thorough understanding of the rental procedures greatly facilitated my transition. Their teamwork ensured a seamless experience for me. Mr. Max's dedication in arranging viewings and Mrs. Doyle's expertise in handling the rental logistics significantly contributed to my hassle-free settling in. I am extremely grateful for their support and would highly recommend their services to anyone looking for reliable and proficient professionals in this field. Thank you, Mr. Max and Mrs. Megan Doyle, for your outstanding service. Your hard work and dedication are truly commendable. Keep up the excellent work!"
5/5
GoogleLauren has been an amazing help everytime I encounter every problem. She deals with all the property issues in a swift and efficient manner. Keep up the good work!
5/5
GoogleWe had a very smooth and stress free move start to finish with Reside. Lauren Richardson was particularly helpful and made sure all questions were answered promptly. Thank you!
Megan thank you for your lovely review
5/5
GoogleI’ve had a great experience with Reside Manchester over the last six years. The team has been friendly, professional, and quick to respond to any queries. Lauren Richardson, in particular, has been wonderful - always helpful and efficient, and I have really appreciated her support as my property manager. Jenna and Ian have also been really helpful. I would highly recommend Reside!
5/5
GoogleComing to the end of our tenancy in a reside owned property. Had no problems at all. We’ve dealt with Lauren mainly and she has always been efficient on making sure any of our problems with the flat are sorted out, even getting contractors out the same day to sort some issues. A great experience and would definitely look at letting/buying with this agency again.PositiveResponsiveness, Quality, Professionalism, Value
Scott - thats a really lovely review and has really made Laurens day - thank you from all the Reside team
5/5
GoogleIt's been 3 months since signing up with Reside as letting agents and, having had a very bad experience with our previous agents, Reside has been a breath fresh air. They bent over backwards from day one and let the property quickly, handling the process professionally and in a very approachable, friendly manner. Rhiannon has been excellent as our point of contact and everything has gone very smoothly so far!.......long may it last!
Paul - thank you so much for the really great review - much appreciated - and forwarded to Rhiannon and the whole team
5/5
GoogleZvi was really helpful and informative throughout our entire moving in process, always super quick to reply to emails and any questions we had! The whole experience has been an absolute breeze, every staff member we’ve asked for any help have been really attentive and friendly. We love our new apartment and can’t wait for the year ahead, Zvi also left us a coffee on him the day we moved in which was a really lovely touch :)
2/5
GoogleWe had arranged a viewing which had been booked a few days earlier and confirmed the day before. No one turned up for the viewing, and when we phoned we were told, with no explanation, that last night the viewing had been cancelled. We had received no confirmation that this had happened. Harriet was very helpful trying to rearrange, but this could not be done until the next day, which was too late for us.
Ben sorry to hear this from your review, I will phone you now to find out what went wrong on this occasion.
5/5
GoogleI worked with Georgina at Reside when purchasing a flat in Salford. Georgina was an excellent communicator both verbally and in the written form. Georgina worked closely with us to get the deal over the line as quickly as possible (unfortunately the deal fell through) and without her relentless enthusiasm and energy no doubt the process would have taken a lot longer. 100% recommended and looking forward to working with Georgina again in the future.
Jon thank you for the superb review which I have forwarded to Georgina and the rest of the team
5/5
GoogleWOW- Finally an agent that you can trust, is approachable and delivers on service and quality of offering! Having used estate agents for a number of years, it is a pleasant change to be dealing with Rhi and her team who have helped me with a purchase and will now be managing this with Kate and her team on the lettings side. I will certainly be looking at moving my portfolio across! Well done all!
Michael what a fantastic review thank you so much and have forwarded to the whole team
5/5
GoogleOur renting experience was great with Reside Manchester. We were looking for a place to live in Manchester and we achieved to move in 1 week from the moment we contacted them. They were really helpful and patient going through the required renting paperwork. Now, Lauren Richardson is our property manager and she has solved all our inquires in a timely manner.
Laura thank you so much for your lovely review which I have forwarded to Lauren and the rest of the team- much appreciated
5/5
GoogleReside offer a great service - better than other estate agents I have dealt with in Manchester. Rosanna Burke was particularly helpful with arranging a viewing as soon as possible and staying in communication with us throughout the process of moving. Also , Jessica Barlow helped to make our move as speedy as possible. They work as a team and respond to queries very quickly. I would definitely use Reside again. :)
Kate thank you for the great review and feedback which I have forwarded to our whole team
5/5
GoogleExcellent service from Shuaib regarding my rent review & other matters relating to my tenancy. Many thanks!
Many thanks also for the review
5/5
GoogleEmily & Chelsea were extremely helpful in finding me a flat in less than 2 weeks in Manchester City Centre. Reactive and available for viewings on a short notice and on Saturdays late in the afternoon. I'm now in a lovely flat and I won't need to move for the foreseeable future! Would definitely recommend
Rayane - thank you so much for the wonderful review which I have forwarded to the whole team - its very much appreciated
5/5
GoogleProfessional, speedy and very helpful. Helped me secure a property within a week. Would like to thank Max, Chelsea, Megan, Abigail and Amy for all if their help!
William - thank you so much
5/5
GoogleI’ve had reside as estate agents for over 1.5 years and it’s been by far the best service I’ve ever experienced. Thanks to Laura Howard, she was always available via email and every question and problem got answered and solved ASAP! Over all no matter who we spoke to from reside they were all very helpful and professional! Couldn’t recommend them enough.. thanks for your help and the excellent service! Denise
Denise thank you for the wonderful feedback and review which I have forwarded to Laura and the team
5/5
GoogleChelsea and Esther were lovely and even though we've not ended up buying a property through Reside, they were so helpful and provided answers and insights. In an industry where agents have a bad reputation, it was refreshing to speak to a team that are pleasant.
5/5
GoogleSuper friendly, super efficient - v highly recommended. It was a pleasure to deal with Shuaib!
Emma - thank you so much for the lovely review
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Yes. In The Trusted Agent 2026 awards: Reside Manchester, Manchester won Platinum.
