1/5
Dubious and dodgy, not straight forward, bad communication difficult to deal with space
Trusted Agent profile · Manchester
★★★★★
523 reviews across 2 platforms
249 Deansgate, Manchester, M3 4EN
Reside Manchester's office in Manchester, at 249 Deansgate, is rated 4.6 out of 5 across 523 reviews on two platforms, including 521 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Reside Manchester, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Dubious and dodgy, not straight forward, bad communication difficult to deal with space
1/5
Very poor customer service and everywhere was filthy very disappointed with my stay
5/5
Really positive viewing experience with expert advice about the property. Rhiannon has been really helpful with lots of great insights about the local area.
Sam thank you for the great review and experience with Rhiannon. Have forwarded to the whole team. Good luck with the property search
5/5
Zvi was very helpful with me and my flatmates journey. From the viewing to signing the contracts and moving in. Very grateful for all the help. 10/10 would recommend
5/5
I had some problems in my flat that took a really long time to resolve by our last estate agency. We were then moved to Reside and they we're very help full sorting the ongoing problems we had for over a year. This week we had no hot water and this was resolved within 24 hours. Same when I lost my parking ticket, I was able to pick up a new one same day.
Annet thank you for the review and kind words - which I have forwarded to the team
1/5
Moved in to a flat with leaking ceiling (which has not been shown on the video tour). Took them around 6 months to do something and even then it has not been fixed. Poor communication between Reside and building management. On top of that, they will try their best to take as much of your deposit as possible. Would not recommend.
Anna - I am very saddened to read your review. I will speak with the property management team today and find out what has gone wrong on this occasion
5/5
Working with Manchester Broadside is a pleasure, Zvi has been especially brilliant when it comes to supporting with our work, quickly and efficiently getting me the information I need.
5/5
Reside Manchester have been a great help in managing our property. They always keep in contact with us every month and will inform us of any new developments regarding our property. Recently one of our tenants received a complaint from a neighbour and Reside Manchester (Specifically Laura) carried out a thorough inspection of the property all within a matter of days. I highly recommend anyone to put your trust in Reside Manchester
Matthew thank you very much for the review, which I have forwarded on to the team, and especially Laura - thank you
5/5
Fantastic service, friendly and professional. Big thank you to Rhiannon and the rest of the team for all their hard work.
Louise thank you for the great review much appreciated
1/5
Not even worth a star!! Don’t bother using them. A little breakdown on why you should never use them and save yourself the time and effort: 1:They cancel viewings half hour before agreed time 2: If there was a score for unprofessional they would get a 10/10 3: OVERALL run and save yourself!!
Aumarley, I understand your frustration at the last minute cancellation of the viewing, we had new tenants move in the day before and they asked us to re-arrange all the viewings until they had settle in etc. Totally our fault and not our usual standard, so I once again apologise for the inconvenience caused. Reside Manchester.
5/5
I had a flat viewing with Steven Cowpe today and it was a complete breath of fresh air. He was professional and answered all of my questions, was interested in showing me the flat really thoroughly and was just charming and helpful. He wanted to make sure that he knew what I was looking for and I didn’t feel pressured - very relaxed and effortless. Really recommend him as an agent!!
Colette thank you for the brilliant review which I have forwarded to Steven and the whole team- much appreciated
5/5
I've rented with a few companies now both in London and Manchester including some of the bigger national companies, and I can genuinely say from a tenants point of view Reside have been the best. They have a really friendly team, that are quick and helpful when it comes to any issues that you have with the property. Have recommended to friends moving to Manchester and will continue to do so!
Darren thank you for the review - I have passed your comments on to the team - Kind Regards
5/5
We moved with Reside last month, and the process was so easy. We viewed and signed for a house on the same day, they guided us through the process with ease from start to finish. Jess and Joe stayed in touch with us regularly, and answered any concerns we had about moving during the bank holiday. A great team to deal with :)PositiveResponsiveness
Olivia - thats a lovely review which I have forwarded to Jess, Joe and the rest of the team - thank you so much
5/5
Have had such a great experience with Reside so far. Emily Martin especially has been amazing, from showing me round the property to doing everything she can to help and advise us through out the whole process. Emily really has been a great help in making the process as smooth as possible- massive thanks!
Mel - thank you for the brilliant review which I have forwarded to Emily and the whole team - much appreciated
5/5
Great staff, especially Jessica. They help you with everything you want and answer your questions clearly
Thank you for your lovely review - passed on to Jess
5/5
All staff si polite, tryed to help me and is very friendly. Jessica was very willing... I love that agency.
Pasquale - thank you for your lovely review
5/5
Contacted within 24 hours of an enquiry about a property for sale even though it had just gone under offer, I was given a video tour to see if I wanted to make an offer too. Great friendly service and advice from Esther so far impressed in comparison with some other estate agents. Who are apparently “good” in Manchester. This company is excellent 👏.
5/5
Reside have managed my property in the last 9 months and have done fantastically well in looking after it for me. They have been great in facilitating sometimes challenging conversations and have always been helpful. I have not had any problems so far and am happy that i have to do very little whilst Reside take care of my property, so that i can focus on raising my baby daughter.
Stefanka - thank you for your kind words and all the best to your family.
5/5
Without a shadow of a doubt, Reside Manchester is the most reliable property management company. They helped me find an apartment in the city centre in a very short amount of time, and they made the whole process of applying for a rental tenancy very easy. We are grateful to Ryan and his fellow team members.
Srikrishna thank you for your wonderful review which I have forwarded to Ryan and the whole team - enjoy your new home from Reside
5/5
Steven Cowpe has been incredibly professional, friendly and knowledgeable throughout the process of buying my new apartment. Highly recommended.
Thank you Andrew, the review is much appreciated and I have forwarded to Steven
5/5
Very pleased and impressed with the property management service I receive from Reside Manchester. From purchasing through them 3 years ago, I’ve found everyone at this company to be professional, conscientious, dedicated, helpful and friendly. My property is well looked after with good tenants and so far no dreaded voids. After eleven years as a landlord, Reside are easily the best agency I’ve ever come across. A wholehearted recommendation.
Andrew thank you very much for the review and the kind words - I will forward on to the team - it is much appreciated.
5/5
It has always been a pleasure to work with Reside, they are very responsive and always keep on top of things. The team is friendly and have always lent a helping hand when needed. Have never had a dull moment with them and as mentioned its an absolute pleasure working with them and enjoy their team!
Ilke thank you very much for your lovely 5* review - it is very much appreciated - thank you
5/5
We’ve been with Reside for just over two years and they have been extremely helpful with several issues during that time. I’d like to give a particular mention to Lauren Richardson who has handled many of our queries with professionalism and diligence, allowing for the best possible outcomes. If we come back to renting in the future, we would use Reside again.
Thank you so much for your wonderful review. I have forwarded to Lauren and the whole team and your kind words are very much appreciated - thank you
5/5
Great team to work with Professional from the start. Both Lauren and Laura are extremely good with business. Rental options explained well and sorted tenant’s quickly. Communication channels excellent Payments in through BACS on time. Really happy with service through out my 2 years with them as Landlord! Will definitely use the company again.
Sudip thank you so much for taking the time to publish a glowing 5* review - I have forwarded to Laura & Lauren - it is much appreciated Rgds Reside
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reside Manchester, Manchester won Platinum.