Philip James Manchester Manchester reviews

★★★★★ 5/5

Google

Been struggling to find somewhere to rent in Manchester but after a short consultation with Maxwell, he had found a good list of properties within my budget and desired area to browse through. After I had found something to my liking, he was very helpful and efficient at starting my application! He was very speedy communicating with the landlord and getting it all sorted within the space of about 2 hours. Thanks for all your help! Look forward to working with the company-

Gabbey · 25 September 2024

★★★★★ 5/5

Google

I received great service from Grace Hayes. Throughout my interactions with her she has shown empathy for her client, demonstrated by her being helpful, proactive and showing attention to detail. Prompting action even when it might have skipped me. Keep it up Grace!

Medoro · 8 December 2025

★★★★★ 1/5

Trustpilot

A genuinely disgusting company

A genuinely disgusting company, I would give them 0 if I could. From the moment you engage with Philip James, it's made very clear you are not important to them - the staff are unfriendly and they will never pick up the phone. I rented a property with them for two years, and the property has severe mould issues for almost the entirety of my tenancy, to which their solution was to half paint a room with anti mould paint, and them ignore me for 6 months while I repeatedly requested an update from their uninterested staff. This never happened, and when I moved out of the property, I was given assurances by them that I would not be charged for the removal of mould upon leaving the property. That turned out to be a complete lie, and they have repeatedly tried to charge me for the repainting of a room that I complained about for almost two years. Upon complaining to the property ombudsman, I was referred to their head of property management, who initially seemed apologetic. This also turned out to be a lie, as they used pictures of the mould sent by me as a complaint, as evidence to deny any wrongdoing from their side. So on top of being lairs, they also have no shame! My partner has severe asthma - something that was addressed by us at every opportunity to Philip James, and repeatedly ignored. This obviously goes against advice given by Shelter and other agencies, but James and his team clearly do not care about that. Do NOT use Philip James - they will ignore you, mistreat you, and then charge you for the privilege.

Elliott · 20 September 2024

★★★★★ 1/5

Trustpilot

Did not turn up to viewing

Tried to arrange a viewing, but for a week none of our phone calls were picked up, or emails replied to. Went into the office and finally managed to arrange a viewing for the next week. Then when we arrived for the viewing, no one was there!! We waited for half an hour before leaving. No communication from Philip James explaining. No reply to my emails asking why no one was there, 2 weeks later. Awful communication and so unprofessional.

Rosie · 12 September 2024

★★★★★ 5/5

Google

Titu was both friendly and helpful during our viewing today, sending through our offer for the flat quickly. So far making the process easy and well explained.

Danica · 25 November 2024

★★★★★ 1/5

Trustpilot

Refuse to communicate

Manchester Lettings just don't want to communicate....

Si · 4 September 2026

★★★★★ 1/5

Google

I’d be surprised if you can get ahold of them if you try. They don’t answer phone calls (I called for two days for hours on end and so did my friends), they answer emails days late, if at all. I emailed several different people, several times. Very very poor communication which needs to be dealt with, if you do manage to rent a property with them perks are that the property management department is better than lettings.

Ruth · 4 October 2024

★★★★★ 1/5

Trustpilot

Do not rent with them

No way to get in touch with them for any issues unless you walk into the branch, as they do not reply to emails or calls. Only time you will hear from them is if you are late to pay the rent. Had no hot water for 3 months and a leak in the property for the full 2 years which they never responded to/ saw and never put us in touch with the landlord. Do not recommend

Mary · 30 September 2024

★★★★★ 1/5

Trustpilot

Please just respond

Please just respondHi there,So far I have called the letting office 12 times and emailed 6 times. I have tried doing the waiting and tried to be relentless but nothing is working. I’m so frustrated as I love some of thier properties, I wish I could just get somone to contact me give me some sort of help. Please note: I’ve even said I don’t need a viewing as I live currently far away and happy to pay more then the asking price, provided all of my info and deposit at drop of a hat. If they are all unavailable just tell me I will move on. Please Philip James as I’ve seen you reply on this platform, please please please just call or email me back or give me somone to call. Please don’t just say your work on this give me a call! I’m honestly writing this to get your attention If anything happy to delete it if you can get in touch with me thank you! 😩

Molly · 27 August 2024

★★★★★ 5/5

Trustpilot

Would recommend Jae

Jae was very easy to communicate with and very efficient at dealing with everything needed to market and sell our properties without any drama . Also a nice person which helps Would recommend .

Rachel · 23 July 2024

★★★★★ 1/5

Google

Somehow manage to get some of the best properties in Manchester despite the fact they have 0 interest in actually advertising them properly. Will put in big capital letters EMAIL ONLY on an ad on right move yet never respond to your email. You ring and 99% of the time it’ll go straight to a non existent voicemail or you’ll get someone answer who’s arsey or short with you even if you speak to them as politely as possible. Whenever I see a property being advertised by Philip James now I automatically skip past it.

Jack · 26 August 2024

★★★★★ 1/5

Google

Very poor service, have been trying to get in touch with them to arrange a viewing for a property to let and they do not answer the phone, if you email them you get an auto-reply saying the inbox is not monitored, I even sent an enquiry through their website which was not responded to either! Seeing the other reviews it's clear I'm not the only one who has faced this issue. If I was a homeowner I would be very reluctant to get into business with Philip James, there are plenty of other options to choose from. Avoid at all costs.

Zohaib · 26 August 2024

★★★★★ 1/5

Google

I regret ever dealing with this estate agency. After paying an exit fee, I was assured that my property would be marketed immediately and deposit repaid within 10 days. However, there was a two-week delay before they even started. The online photos refer to a totally different flat and viewings were not arranged until over a month later, causing me to pay an additional two months' rent unnecessarily.Their management has been nothing short of incompetent. They made absurd requests to reduce my deposit using photos that weren’t even of my flat. Two months have passed, and they have done absolutely nothing to secure a new tenant. My deposit remains unpaid, and they are still demanding further rent.The financial problems they are causing are incredible.I am now filing a formal complaint with the relevant ombudsman and will pursue compensation through the courts if necessary. This has been the worst experience I have ever had with an estate agency. Stay away from this company at all costs.

Isabella · 26 August 2024

★★★★★ 5/5

Google

It’s was really very nice meeting with luscious The way he approached and show everything to us was great we felt like we met the right person here today …!

Nikhil · 14 March 2026

★★★★★ 5/5

Google

Jamie Boyle and Martin at Philip James have been brilliant to work with and have made the process easy so far. They are proactive and understand their local market well.

Ayesha · 14 March 2026

★★★★★ 5/5

Trustpilot

Leila is like a breath of fresh air by…

Leila is like a breath of fresh air by comparison with other agents I have had the misfortune to deal with. Her professionalism and attention to detail was amazing and she really made me feel at ease!! Cannot recommend her enough.

Alistair · 1 March 2024

★★★★★ 5/5

Trustpilot

I have recently had 4 viewings

I have recently had 4 viewings, conducted by Natalie Ormsby who did a stellar job each time. All viewings were conducted in a timely, professional manner with any and all enquiries rectified. Thanks again!

George · 23 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service, Great People

They dealt with my matter in such a good pace. It was a smooth process overall. The Manager Franca Carbone really helped alot through out the process from the initial search to the finalisation of purchase of our property. Highly recommended for their great service to people.

Mohsin · 1 October 2025

★★★★★ 5/5

Google

Max was extremely helpful when finding a flat. Given the pressure I felt with how busy the market is at the moment- he really put my mind at ease and worked efficiently!

Georgia · 27 July 2024

★★★★★ 1/5

Google

Could run a better estate agent from my shed. Arranged a viewing, and they did not show up with no communication. Also they might has well have given a made-up phone number because they don’t answer it. I’ve rung on several different occasions for various properties. Philip James staff have one job and they can’t do it. Also booked a different viewing, they replied with a time and then 15 mins later said oh sorry I’ve given that slot to someone else with no alternative time given and then radio-silence once I asked for another time.

Olivia · 27 July 2024

★★★★★ 1/5

Google

AVOID. Incompetent. Rude. Timewasters. I had a viewing booked at 11am and received a phone call at 10am asking if I would be there. I arrived at the gated entrance clearly labelled the correct entrance 20 minutes before the viewing with 2 other groups who were also attending the viewing. We all tried calling the number who had contacted us, emailed them, and tried other numbers because no one was there to meet us. I eventually got through to them at 11:40 asking where the person was and they said that we had missed the viewing as it had already happened. The person on the phone blamed us for missing it, even though we were there early and were clearly in the right place. They refused to come back to do the viewing. I wasted 2 hours of my time that I had taken off work just to be blamed for their own incompetence.

Liam · 27 July 2024

★★★★★ 1/5

Google

They are Unprofessional and with poor service delivery If i could give them zero rating i would. Completely unprofessional, poor communication and untrained staff. They will leave you stranded if you live in one of their houses or you are trying to rent a property through them. They left me stranded and disappeared when i travelled a far distance for a viewing and didn’t communicate with me. I was outside the building and they refused to pick over 20 calls. They even blocked my number because my partner called them while i was stranded outside with her number and they picked up. Avoid them at all cost and they keep lying when they respond to reviews because no one called me!

Kene · 27 July 2024

★★★★★ 5/5

Trustpilot

Prompt and rapid response.

I spoke to Grace H. on 24/01 on the phone and explained my need for a reference. Reference was requested on 25/01 and grace responded very promptly and submitted the same day along with letting me know it had been submitted.

Miguel · 25 January 2024

★★★★★ 1/5

Trustpilot

Late and overcrowded viewings. Terrible response time.

I originally enquired on rightmove about multiple properties. Calling via the phone number given on rightmove lead to an automated response telling me to 'enquire on rightmove.' It took multiple days to even get a response from the company.I managed to get a viewing booked for 1 property. 15 minutes after my booking time, I was still sat in the lobby, waiting when the agent and 15+ other people arrived to view the same property. Other people I was sat with were waiting 45 minutes with no communication as to what was going on.I hold nothing against the man doing the viewings as he seems to have been thrown under the bus and given far too many viewings than one person can handle.

Tom · 11 July 2024