Philip James Manchester Manchester reviews

★★★★★ 4/5

Google

Lyn has shown me two apartments, and she is by far the best agent I’ve ever met. She is punctual, professional, and incredibly kind. Her amiable personality and exceptional professionalism truly set her apart in her field. As for the company, I have just begun the rental process, but I hope the rest of the experience goes as smoothly as it has with Lyn.

Clara · 2 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costsI have been renting since 2018 with other agencies and this is by far the worst.Horrible experience. Very poorly maintained property which I rented for 6 months. And they want to charge me 470 pounds on moving out for bulps and stains that had been there from the beggining.Let alone it is very hard to get through to any of them and they very rarely reply to their emails.Never again renting with them.

Mostafa · 17 May 2024

★★★★★ 5/5

Google

I had a viewing booking with agent Grant. My experience was really good; he was so helpful.

Nazmunnahar · 10 April 2026

★★★★★ 1/5

Trustpilot

Horrendous experience

Horrendous experience. Told me to come in when I phoned to enquire about a flat for sale, saying they needed to review my finances. When I arrived, I went into an office to speak to their adviser. The office was unbearably hot, which I commented on. The adviser then said they were sick and that's why the heating was so high. They then shut the door, to really make the space as hot and confined as possible. They also had their snotty tissues just out on their desk in front of me. They were generally off-putting, unwelcoming, and I felt very uncomfortable and wanted to leave within the first five minutes. Moreover, they hadn't reviewed the documents that I had sent in advance as requested, nor seemed to be aware that I had in fact sent them. Nor had they read the email in which I clarified a few things about my situation. The whole thing was thoroughly unpleasant, as well as fairly unnecessary, and could have been done over the phone and/or email. Will be avoiding full stop from now on. In response to your reply below, my comment was not regarding the content of the conversation. You'll have to take my word that even if the meeting had been more fruitful, I very much doubt I would have proceeded with your services.

WW · 23 February 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Avoid like the plague!! Horrendous experience from start to current day. Firstly they are impossible to get a hold of for viewing, after over a month of trying we managed to get in contact with someone for a viewing. We ended up getting the flat (mainly due to lack of other options) and paid a holding fee deposit on request. We heard nothing back not even a confirmation, they have an automated checking system to complete vetting and when we emailed with questions regarding this process we again received no response. Eventually we had an email asking for the full deposit from Lorraine Usher which we sent, again no confirmation or further instruction. We were informed in the email requesting the deposit that we'd be sent the contract & moving in details at least 2 days prior to move in. Despite this being very poor practice and last minute we had no other options but to wait.However when it was 2 days prior to move in we had still heard nothing back, emailed Lorraine and heard nothing back. In the end I threatened a formal complaint and finally a contract was sent.Then, 1 day before move in date, Lorraine informed us that 'work hadn't been completed on the property' and our move in date was delayed 'until further notice'. She was still impossible to contact throughout this process and was very negligent, we had to threaten legal action to actually find out what was wrong with the property which was, of course, mould!After 10 days of delay we were told we'd be able to move in. Lorraine Usher terminated our current contract and didn't refund our deposit or send us a notice that our deposit would carry over to our new contract (which took a while), repeated emails regarding our deposit were ignored. We sought legal advice and when threatened with that we received a response. Following this Lorraine didn't think to give us the direct debit guarantee, which is a legal requirement, or any of the door and gate codes we needed, so on arrival we had to rely on other residents for help. Half of our keys were missing as well, apparently they were still with a contractor? Seems pretty unsafe.On arrival we found the only 'work' completed was the mould being painted over, half of it hadn't even been painted over! On top of that the dishwasher didn't work, a chair was missing, the oven didn't work and one mattress had blood all over it.When trying to resolve all of these issues Philip James informed us that they couldn't do anything because they couldn't even get in contact with our landlord. After a month of back and forth and a broken dishwasher standing in the middle of our small kitchen for over two week we finally had the appliances fixed. The only person that has been helpful was Keir the maintenance manager. Things started to go slightly more smoothly ... until now. We had been on a weekend trip away and came back to a notice of abandonment letter on our door :). Turns out our landlord hasn't been paying the mortgage and our flat has now been handed over to a mortgage provider company. Philip James actually asked us to not cancel to rent direct debit to them despite countless letters telling us to pay the rent directly to the mortgage provider. I'd expect them to do better due diligence on their landlords, ours 'works overseas' and apparently never responds which concerns me as to how he managed to advertise a property with them. Who knows what will happen now. Overall I don't recommend at all if you want to keep your sanity. Apparently they write their own good reviews after a bad one so I except there'll be a new one after this shambles.

Megan · 20 February 2024

★★★★★ 1/5

Trustpilot

Zero contact - going elsewhere...

Absolutely useless - if I could give zero stars, I would. Tried multiple ways of contacting to arrange a viewing to no avail. Can see from other reviewers that I'm not the only one. Disappointing to see they haven't done anything to change. Will inevitably get a reply saying they'll do everything they can to improve... (which will be a lot sooner than I'd get a response about renting somewhere)

E · 16 August 2024

★★★★★ 1/5

Trustpilot

Son rented from them for 2 years

Son rented from them for 2 years, would never get repairs sorted, flat was in darkness for a year while cladding added. No balconies could be used, or windows opened.They then when he left charged another months rent, a year later despite him calling and emailing refuse to answer.Still no deposit returned, despite flat left as when he moved in.Avoid this company as we now going to go through the courts.

Valerie · 29 July 2024

★★★★★ 5/5

Trustpilot

Sales negotiator at Philip…

Excellent customer service from the team at Philip James Didsbury branch, especially Lisa the sales negotiator. Very Knowledgeable, Excellent customer service, regular information updates, polite and friendly member of the team.

Lee · 28 February 2024

★★★★★ 1/5

Google

If there was no star option i would choose that. They are doing plain business with dumping people in property and then its your headache. They hide key information from tenants. I would not recommend any one to make then your letting agent. They simply dont care. Staff is rude and not at all helpful. Even the management isnt helpful. Just be aware of them before dealing with them.

Sadia · 26 August 2024

★★★★★ 5/5

Google

Had a lovely viewing experience with Ethan today. He was very polite, professional, and answered all our questions.

Libbyd09 · 24 March 2026

★★★★★ 5/5

Google

The viewing agent (Luscious) was very polite and communicated well. No issues at all with my viewing experience

Godwin · 24 March 2026

★★★★★ 1/5

Google

Worst Agency I’ve ever come across in the UK. They will let the phone ring but not bother to pick it up and answer. I had this issue last year when i got an apartment where I literally had to walk in to get an answer and finally when i got the apartment they said it’s been clean but it was actually left in the worst condition where someone had used the toilets and did not bother to flush it. Appliances were broker where the landlord himself had to come and fix these issues by himself. They don’t reply to your email and answer the phone. Now i am having the same problem to renew my contract! What a joke, it says the line is busy but when you actually walk in the office. All of the agents are just seated having a laugh. This agency Follows the worst work ethic in the entire nation. 0% professionalism Just horrible.

Rayyan · 9 October 2022

★★★★★ 5/5

Facebook

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Nonhle · 5 October 2022

★★★★★ 5/5

Google

hi sir i review the property i like this property and very nice person who reviews us

Harnoor · 24 March 2026

★★★★★ 5/5

Trustpilot

Helpful staff

Smooth and supportive viewing - cheers

Al · 15 June 2026

★★★★★ 1/5

Trustpilot

Unprofessional and Poor services

If i could give them zero rating i would. Completely unprofessional, poor communication and untrained staff. They will leave you stranded if you live in one of their houses or you are trying to rent a property through them. They left me stranded and disappeared when i travelled a far distance for a viewing and didn’t communicate.I was outside the building and they refused to pick my calls. Avoid them at all cost

Kc · 28 May 2024

★★★★★ 1/5

Google

Simply horrendous. I've been trying to get a hold of them for weeks now, as trying to find a flat in Manchester. I've tried calling countless times unsuccessfully. If they reply to one of my emails at all, its only with a generic response. I respond to it, and never hear back from them. Its a shame that landlords keep using them, as they're simply unreachable

Luis · 25 September 2024

★★★★★ 5/5

Trustpilot

Titu was helpful and answered any…

Titu was helpful and answered any questions in relation to the apartment :)

Haz · 9 December 2024

★★★★★ 1/5

Google

Wow please avoid this place. Turned up for a 930 viewing to be told it was at 9 and I missed it with no chance of reschedule. I tried to show the agent my email with the time on and she sped off in her car. Then went into the branch to speak to someone made excuses for the “agents” unprofessionalism and said the property had gone. I think Philip James need to remember they’re dealing with real people. The phone never rings despite me trying the phone 5 minutes before I entered the office and seeing atleast 3 members of staff sat at the desks. A shambles and the worst experience ever. The reviews speak for themselves.

Olivia · 9 September 2022

★★★★★ 5/5

Trustpilot

The personalised service from Franca…

The personalised service from Franca made a very stressful time a lot easier, i would always recommend her to deal with your house purchase/sale. She is an asset to the company

Gemma · 11 January 2024

★★★★★ 5/5

Google

Luscious gave us a warm welcome and was very helpful in showing us around the propery.

Sulu · 24 March 2026

★★★★★ 5/5

Google

Really positive experience with Karolina. Had good communication and answered any questions we had 😊 …

Naoise · 24 March 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience

Absolutely terrible experience with Philip James, I would strongly advise others to stay away.

Valentyn · 29 March 2026

★★★★★ 5/5

Google

I had a viewing booked with agent Lyn, and had a great experience! She was punctual, friendly, and provided any additional information needed to make my offer application go as smooth as possible. I highly recommend Philip James, whether you're a prospective tenant or landlord!

Mary · 13 April 2026