Philip James Manchester Manchester reviews

★★★★★ 1/5

Trustpilot

Late and overcrowded viewings. Terrible response time.

I originally enquired on rightmove about multiple properties. Calling via the phone number given on rightmove lead to an automated response telling me to 'enquire on rightmove.' It took multiple days to even get a response from the company.I managed to get a viewing booked for 1 property. 15 minutes after my booking time, I was still sat in the lobby, waiting when the agent and 15+ other people arrived to view the same property. Other people I was sat with were waiting 45 minutes with no communication as to what was going on.I hold nothing against the man doing the viewings as he seems to have been thrown under the bus and given far too many viewings than one person can handle.

Tom · 11 July 2024

★★★★★ 1/5

Trustpilot

I've been trying for a week to contact…

I've been trying for a week to contact all the numbers they provide, I even went to the one in West Didsbury to try to arrange a viewing.They simply do not answer any emails or calls. Not sure why they're still advertising properties if they can't be bothered with the process. What's the point in replying sorry to all the messages here, when in reality, they repeatedly offer the same poor customer service. A shocking and exhausting experience.

Aline · 8 August 2024

★★★★★ 5/5

Trustpilot

Made viewing through Titu (Philip James…

Made viewing through Titu (Philip James on Newton Street)- Viewing was arranged quickly and was an easy process to apply for the property.

C · 25 November 2024

★★★★★ 1/5

Google

Avoid at all costs! Absolutely terrible experience with Philip James, I've never experienced anything like it! I booked a flat viewing with an agent over the phone and when the time came no one turned up (I waited 20 mins). I called several times and left voicemails to confirm the viewing the morning of and to try to get hold of someone to ask if they were coming and no answer. Still haven't heard from them. They wasted my time and have caused so much unnecessary stress. Absolutely awful. No excuse.

Chloe · 27 June 2024

★★★★★ 1/5

Google

Avoid at all costs I have been renting since 2018 with other agencies and this is by far the worst. Horrible experience. Very poorly maintained property which I rented for 6 months. And they want to charge me 470 pounds on moving out for bulps and stains that had been there from the beggining. Let alone it is very hard to get through to any of them and they very rarely reply to their emails. Never again renting with them. UPDATE Took them over 10 days to review the dispute, just to send me the same email again. They even wanted to charge me for rental arrears that have been paid 2 weeks ago. What a joke!

Mostafa · 27 June 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. No chance they’ll pick up their phone. I had a viewing booked and they never told me the property had already been let out so I travelled all the way to Manchester (I’m from Edinburgh) for absolutely nothing. I got to the property and after calling them 16 times in 48 hours and emailing them 3 times they finally picked up the phone to tell me it’s already been let out. Horrible customer service, hugely unprofessional. If you can avoid them I would.

Katie · 27 June 2024

★★★★★ 1/5

Google

Abysmal communication. Our flat went into receivership then possession as the landlord wasn’t paying the mortgage. James told us we had nothing to worry about and to ignore the letters we were getting from the receivership company warning us of this, which resulted in getting a notice of abandonment plastered on our front door despite us still living there. Weeks after i came to him with the letters warning us of the receivership, i asked if he had even been in contact with the landlord and he said no he hasn’t, despite that being his job as we have no contact info for our landlord.

Ellen · 27 June 2024

★★★★★ 5/5

Google

Sophie has been very supportive and attentive in our tenancy renewal process. Highly recommend dealing with her if you can.

Renata · 23 December 2025

★★★★★ 5/5

Google

Whilst the property viewed wasn’t for me, Lyn was brilliant and incredibly helpful. Thank you for your help so far!

Theo · 19 December 2024

★★★★★ 1/5

Trustpilot

Can't organise a viewing - deliberate? I think so!

Will not return calls or emails or organise a viewing, been waiting 3 weeks, don't use this company if you want to sell!

Yvonne · 30 March 2026

★★★★★ 5/5

Google

Titu has showed us an apartment for rent. Although we didn't choose the apartment, Titu was very kind and friendly with us.

Nikos · 9 November 2024

★★★★★ 1/5

Google

Worst agents ever. Still 7 years on, I feel robbed by them for failing to do their jobs to a basic standard. Awful company. Should be avoided at all costs. All they want is the deposits. They will get it even if in a deposit scheme. Thieves. They will only ever have the landlord in their minds and will do anything and accuse you of anything they can to get money from you. AVOID.

Josh · 26 August 2024

★★★★★ 5/5

Google

Awesome viewing experience at the Mayfield Rd property with Luscious:) He showed us around the complex and answered all our questions comprehensively

Claire · 31 March 2026

★★★★★ 1/5

Google

0/5. Arranged a viewing, arrived 15 minutes early. Stood outside the front door for half an hour. No one came. Phoned the office. No answer. Finally got through. Got told someone went when they clearly didn’t. Said I’d been here half an hour. Then got told their key fobs weren’t working for the building anyway so wouldn’t have been able to show me around anyway. ??????? No apology. No contact to inform me. No viewing. Great. Waste of time.

Lucy · 28 May 2024

★★★★★ 5/5

Trustpilot

Viewing

Everything is excellent, Maria the lady who attended to me was nice and she explained everything I needed. She did absolutely well

Owode · 17 October 2024

★★★★★ 5/5

Trustpilot

Always have a good experience with…

Always have a good experience with Philip James. Have worked with them for a few years - positive, proactive team focused on solving problems and getting things done quickly. Hayley Sellars is great, among others.

Nick · 27 February 2024

★★★★★ 5/5

Google

Sophie was a hero to put in the simplest of terms. From the second me and my housemate walked in, she was warm and welcoming and keen to help us find a home. Honestly, without Sophie we would be nowhere!

Sammy · 15 October 2023

★★★★★ 4/5

Google

I had a great experience with Philip James, specifically with Sophie. Thank you so much for supporting me with the renewal contract.

Simónica · 17 March 2026

★★★★★ 1/5

Google

Upon the conclusion of my tenancy, I faced a series of unfortunate and frankly, unreasonable challenges with Philip James Lettings in Manchester. Initially, they proposed fees for cleaning the property, which, though seemingly inflated, I accepted. The situation escalated when they attempted to levy an additional £30 charge for the removal of items that were originally part of the flat, including boxes and manuals for the fridge, smart meter, and oven. Confident that these items were present when I moved in, as evidenced by the original inventory photos, I disputed this charge. In a rather condescending manner, they responded by sending photos that included a bag, purportedly containing the aforementioned items, which was not present in the initial photos. This indicated a clear oversight on their part, yet they insisted on the additional charge. The most troubling part of this ordeal has been the communication and the handling of my deposit. Philip James Lettings has implemented a lengthy wait time of up to 10 days between correspondence. Furthermore, they are holding my deposit hostage until we reach an agreement, which, given their error, only adds insult to injury by unnecessarily delaying the return of my deposit. This experience has been incredibly frustrating, not just because of the unexpected and unjustifiable charges, but also due to the lack of professionalism and accountability from the agency. Potential tenants should be wary of engaging with Philip James Lettings Manchester, as my experience indicates that they may face similar issues, especially when it comes to moving out and settling final accounts.

Alana · 29 March 2024

★★★★★ 5/5

Google

I was shown a rental property by Jordana who was really professional. I appreciated the courtesy call prior to the viewing and she ensured that I received all the answers to my questions. I was in touch with several members of the team and found them to be far more reliable than other estate agencies in the area. Really helpful and always responded promptly!

Andrea · 16 December 2024

★★★★★ 1/5

Trustpilot

Wish I could give 0 stars

Awful experience. They use bullying tactics and deliberately don't reply to emails to try and pressure tenants into accepting appalling conditions and terms.I'd be interested in the IP addresses of the positive reviews as living in a building of 300 where many are renting from Philip James I have not heard one tenant give good feedback. I suspect they get the staff to review.It is also interesting to note they appear to have had another Trustpilot page that sits at 1.7 star rating, so they seem to have started a new one to try and wipe out those reviews - under philipjamespropertymanagement

Becca · 15 March 2024

★★★★★ 1/5

Google

Arranged to view and flat with this estate agent. Called just before setting off on the hour journey to confirm it was still going ahead, they confirmed it was. Get to the property and no one turns up. Call them and they say it has been sold and emails were sent. A huge waste of time and money having booked time off work. Surely worth a phone call to tell me it had been cancelled after they had confirmed just an hour before that it would go ahead?

Nic · 14 March 2024

★★★★★ 1/5

Trustpilot

Long Reponse Times, Incorrect Deductions on Moving out, Condescending Replies

Upon the conclusion of my tenancy, I faced a series of unfortunate and frankly, unreasonable challenges with Philip James Lettings in Manchester. Initially, they proposed fees for cleaning the property, which, though seemingly inflated, I accepted. The situation escalated when they attempted to levy an additional £30 charge for the removal of items that were originally part of the flat, including boxes and manuals for the fridge, smart meter, and oven.Confident that these items were present when I moved in, as evidenced by the original inventory photos, I disputed this charge. In a rather condescending manner, they responded by sending photos that included a bag, purportedly containing the aforementioned items, which was not present in the initial photos. This indicated a clear oversight on their part, yet they insisted on the additional charge.The most troubling part of this ordeal has been the communication and the handling of my deposit. Philip James Lettings has implemented a lengthy wait time of up to 10 days between correspondence. Furthermore, they are holding my deposit hostage until we reach an agreement, which, given their error, only adds insult to injury by unnecessarily delaying the return of my deposit.This experience has been incredibly frustrating, not just because of the unexpected and unjustifiable charges, but also due to the lack of professionalism and accountability from the agency. Potential tenants should be wary of engaging with Philip James Lettings Manchester, as my experience indicates that they may face similar issues, especially when it comes to moving out and settling final accounts.

Alana · 13 March 2024

★★★★★ 1/5

Google

Avoid at all cost! Very unprofessional and have no respect for prior agreement or anything whatsoever! They don’t answer emails and tried to break into my apartment while I was asleep! They don’t answer emails or calls. Such a shame! The O’Conner Bowden team were excellent and very considerate and helpful. The Philip James team is far from professional and they only care about ripping off their tenants. Avoid.

Joody · 25 September 2024