Philip James Manchester Manchester reviews

★★★★★ 5/5

Trustpilot

Positive experience with Philip James Sales team Didsbury…

I sold my flat through Philip James in Didsbury. Thanks to Sophie Wood for her very friendly but professional manner and for ensuring that everything went smoothly during the sale of my flat. Her liaison between the buyers and myself was very helpful and her speedy response to any contact was much appreciated, all of which helped to make it a very successful move. A special mention too for Leila Sadeghi who made a great job of marketing it by taking numerous photos and a video and producing a very attractive brochure.

Fair · 5 August 2026

★★★★★ 5/5

Google

Lisa was brilliant! She really kept things moving by chasing things up when needed and didn’t let anything stall, which made a huge difference. What I appreciated most was how honest and straightforward she is, she doesn’t dress things up or give you any nonsense, just a clear and realistic picture of what’s going on. At the same time, she’s genuinely kind, approachable and easy to talk to which made the whole experience feel a lot less stressful. She’s efficient, responsive, and clearly really cares about doing a good job for her clients. If you’re going through Philip James (which I was hesitant to initially due to mixed reviews) ask for Lisa only. I’ve used other members from the team in the past and can say there is a huge difference between people.

Jabeen · 31 March 2026

★★★★★ 5/5

Google

Philip James and particularly Lucy have been very helpful in helping me and my mates find a place to live. They have been very clear in each step of the process as to what information was needed from us to help the process run smoother. Lucy really helped us especially in those final stages and then getting the keys for the flat, and we are very grateful! Looking forward to getting settled and enjoying our place.

Lois · 14 March 2026

★★★★★ 5/5

Google

I had a great experience with Philip James, especially working with Karolina. She was professional, friendly, and always quick to respond to any questions I had. The whole process of securing the property was smooth and stress free, and I felt well supported throughout. Karolina made everything clear and straightforward, which I really appreciated. I would definitely recommend their services to anyone looking to rent a property.

Bibin · 31 March 2026

★★★★★ 5/5

Trustpilot

My second thank you to Jack...

This is the second time I am writing to express my thanks to Jack Ward (Property Management Administrator) working at Burton Road Manchester office. He is such an efficient & helpful person. All the problems in relation to the service charge have been solved swiftly in just 2 days time.

Mable · 20 July 2026

★★★★★ 1/5

Trustpilot

Terrible tactics, misleading communication, and an extremely disappointing experience with the Philip James Group

Our experience with the Lettings Department in central Manchester, particularly Lyn, has been deeply upsetting and frustrating, and, most importantly, has resulted in a genuinely terrible experience for my child, who was trying to secure a home through this agency.

Eleni · 30 August 2026

★★★★★ 5/5

Trustpilot

We are so pleased that we chose Philip…

We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative approach and the best strategy to sell the property in a short space of time. Franca ensured the "open house" day was well attended and we received several offers within a week of bringing the house to the market. Franca kept us regularly updated with discussions with the buyer and the whole process was seamless and relatively stress free. I would thoroughly recommend Franca & Philip James if you plan to market a property in the area.

Paul · 6 October 2025

★★★★★ 5/5

Google

Ethan was very professional, friendly, and helpful throughout the viewing process. He picked us up and took us to the property, gave a clear and thorough tour, and patiently answered all our questions. I really appreciated how quickly he forwarded my offer afterwards. I would happily recommend Ethan to anyone looking for a responsive and reliable letting agent in Manchester.

Worker · 24 March 2026

★★★★★ 5/5

Google

I've been very pleased with my experience with Philip James so far. Franca has been incredibly helpful and responsive throughout the process of getting my property on the market. I also want to highlight the excellent work done by Jamie, the photographer. He did an amazing job and i'm really pleased with how the photographs turned out.

Natalie · 31 March 2026

★★★★★ 5/5

Google

Lyn was very punctual, informative and helpful during both my viewings with her. She was knowledgeable, kind, and communicated well to make sure everything went smoothly. She was a pleasure to work with during the viewing process and I would highly recommend her to anyone looking for a reliable and professional real estate agent.

Sophie · 7 April 2026

★★★★★ 5/5

Trustpilot

Philip James were excellent in helping…

Philip James were excellent in helping me to complete my house sale. Lisa Aspinall was exceptional in helping to navigate the challenges on the way and she did everything she could to keep everything on track. Brilliant communication and always very friendly and helpful. I am so grateful to the team and would highly recommend Philip James to anyone.

Emma · 29 January 2026

★★★★★ 1/5

Trustpilot

Unfair Treatment

Hi there, Hope you’re well. I’m really disappointed with the agency because when you book a viewing appointment one week before the appointment, their cancel the viewing at 2am in the morning before the appointment during the day what is really unprofessional, then when you ask their tell you that the property has rent out excuse me how is it possible when no one had a chance to view the property and why you book so many viewings when you know that the property will rented out before everyone else who waited to view the property has a chance of renting the property is not fair the system everyone should have a chance of view the property and give a application in if their waited for a week to view the property, otherwise don’t give lot of people a viewing appointment.😠😡😠

Ruby · 12 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Team at Philipjames

Fantastic Team at Philipjames. Very patient and professional service at all times. My Agent Franca Carbone, and Sales Progressor Lisa Aspinall were so helpful, making the process much easier, especially as I was a first time seller. Thank you both so much. Highly Recommended. Kindest, Brian Goodhand JP.

Brian · 15 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I’ve had a brilliant experience with Philip James, largely thanks to Emma Knight. Throughout my time with them, whenever I needed assistance or had a query, Emma was always prompt, professional, and reliable.

Geethu · 29 July 2026

★★★★★ 5/5

Trustpilot

I recently attended a viewing with…

I recently attended a viewing with Natalie Ormsby and had a really positive experience. Natalie was professional, friendly, and very knowledgeable about the property. She made the whole process feel smooth and stress free, taking the time to answer all questions clearly and providing helpful information without any pressure.

Bibin · 25 March 2026

★★★★★ 1/5

Trustpilot

DO NOT GO With this Company!!!! As a tenant or a landlord

DO NOT GO With this Company!!!!! Thay have been so un helpful since the day we moved in !!! When we first collected the keys for are flat when we moved to Manchester we went into the office expecting to move in on our moving day thay asked if we would come back tomorrow to collect our keys and we where like we have no where to stay we need the keys to day like we agreed and the man at the desk seemed not bothered but he finally agreed to give us the keys it took him less than five minutes to give us the keys and print a peace of paper for us to sign and it was very annoying because thay wanted us to come back the next day just to do that!!!!!! Then reporting anything on the app for any to be fixed thay don’t even do or when u phone them thay have no clue about and even when u email them u get no response at alll finally we have moved out and the flat has been sold to a new landlord we have been waiting for are deposit and the new landlord said the money should of been sent to us we phone the letting agent and thay didn’t even start it !!! So we been waiting for them not even start it !!! and also that lie to the new landlord about us not reporting anything but we sent the landlord all the evidence that we had and they did nothing. Thay also tell u one thing and the next time you phone thay tell u something else !!!!!! If u think about going with this company please don’t !!!!

Grace · 25 July 2026

★★★★★ 5/5

Google

Had a really great experience with my viewing, all thanks to Ethan for this wonderful experience. He was so calm and cooperative and answered all the questions that we had so politley. Philip James got one of the best team of professionals all thanks to Ethan for this lovely viewing.

Uzair · 14 March 2026

★★★★★ 5/5

Google

I really had a great experience on my property search with Philip james Manchester. I was looking for a 2 bed apartment. The agent Lyn was the one who came for our viewing time. She was so helpful and explained everything because of her I get to know about some stuff that I haven't aware about the property takeover in salford. Really appreciate her for that. Thank you so much Philip james team for their help.

Yuktha · 12 April 2026

★★★★★ 5/5

Trustpilot

Sophie was amazing and professional

Sophie was amazing and professional. I trusted her expertise completely. She was super attentive and always went the extra mile to assist with the sale of my house. I was very grateful she was always able to pick up the phone and answer my many many questions!

Becky · 6 March 2026

★★★★★ 5/5

Google

Sophie was incredibly helpful throughout the process of renewing our contract. She communicated clearly at every step and made sure we received all the necessary information on time, which made the whole process smooth and stress-free Thank you, Sophie, for your excellent service! Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Sachin · 14 March 2026

★★★★★ 1/5

Trustpilot

Time wasters

Viewed an apartment with this agency in Salford. Upon arrival I was informed that there were works going on on the building for the next 10 months, replacing the balconies. This meant that the property had no access to the balcony during that time, and worst still the only windows to get air into the property were the balcony doors, which only opened a tiny sliver during works, so the apartment was completely stuffy. As well as this the works were extremely noisy.

Simon · 15 June 2026

★★★★★ 5/5

Trustpilot

Great service all round

Great service all round right from the beginning with the face-to-face valuation from Martin and updates from both Jamie and Kathrine throughout the process. Difficult for me at times due to the nature of selling on behalf of my mother after being admitted to a care home. However, the whole team were sensitive to this and understanding - so very helpful - I wouldn't hesitate to use again.

Peestrum · 2 September 2026

★★★★★ 5/5

Trustpilot

I have dealt with Ben for a number of…

I have dealt with Ben for a number of years and he has aleays been extreamly helpful.

Josh · 13 September 2026

★★★★★ 5/5

Trustpilot

New app is great - special mention to Sharon.

I have recently installed the new maintenance app to report issues, in which it is a great upgrade from Philip James.Previously, reporting said issues was somewhat unreliable, as often you wouldn’t even get a response and if you were lucky to, it rarely materialised.However, we have since used the app twice and received great support from the office team and the contractors carrying out the work. A special mention to Sharon, we raised an issue Thursday morning and by Monday morning we had been contacted regarding access to the property to resolve our issues. Sharon communicated excellently with us and was some of the most attentive service myself and partner have received - a credit to Philip James.

Shannon · 10 December 2024