Trusted Agent profile · Manchester
★★★★★
950 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 950 reviews on three platforms, including 608 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat viewing by Elaine
A very enjoyable viewing experience. Elaine was very passionate about what she does and her interior design skills are great. Thank you.
Dear Loeye Thank you for your lovely feedback! We’re delighted to hear that you had such an enjoyable viewing experience with Elaine. We’ll be sure to pass your kind comments on to her. Kind Regards: The Philip James Team
5/5
GoogleHad a really great experience with my viewing, all thanks to Ethan for this wonderful experience. He was so calm and cooperative and answered all the questions that we had so politley. Philip James got one of the best team of professionals all thanks to Ethan for this lovely viewing.
Dear Uzair Thank you for sharing your experience. We’re delighted to hear that Ethan … More
1/5
TrustpilotDO NOT GO With this Company!!!! As a tenant or a landlord
DO NOT GO With this Company!!!!! Thay have been so un helpful since the day we moved in !!! When we first collected the keys for are flat when we moved to Manchester we went into the office expecting to move in on our moving day thay asked if we would come back tomorrow to collect our keys and we where like we have no where to stay we need the keys to day like we agreed and the man at the desk seemed not bothered but he finally agreed to give us the keys it took him less than five minutes to give us the keys and print a peace of paper for us to sign and it was very annoying because thay wanted us to come back the next day just to do that!!!!!! Then reporting anything on the app for any to be fixed thay don’t even do or when u phone them thay have no clue about and even when u email them u get no response at alll finally we have moved out and the flat has been sold to a new landlord we have been waiting for are deposit and the new landlord said the money should of been sent to us we phone the letting agent and thay didn’t even start it !!! So we been waiting for them not even start it !!! and also that lie to the new landlord about us not reporting anything but we sent the landlord all the evidence that we had and they did nothing. Thay also tell u one thing and the next time you phone thay tell u something else !!!!!! If u think about going with this company please don’t !!!!
Dear Grace Thank you for your review, we’re sorry to hear your experience was not to the standard we pride ourselves on. Our Head of Property Management, James Hardern, has since spoken to you to gain further insight into your experience. We value all feedback, and are constantly looking at improving our processes and service level, so thank you for your time. We will be investigating the points you raised further, as they are not in line with our internal processes as discussed. We aim to start every tenancy in a positive manner, with agreed move-in appointments strictly adhered to, ensuring a streamlined start to your tenancy. Alongside this, we monitor all maintenance requests raised during the course of a tenancy, and can see the issues raised were relating to issues being managed by the block management team, which Philip James and the Landlord had limited control over. That said, you should have received proactive updates to keep you informed, we apologise for this oversight and have since implemented additional checkpoints in our processes to ensure our communication is both regular and proactive. To clarify in relation to the new Landlord, the property was sold privately, with Philip James having no communication with the new Landlord prior to the completion and following this, we actioned the deposit release once we received notification to release the deposit by the new Landlord and their agent, any delay looks to have been on behalf of the new Landlord and their agent, and not Philip James. Thank you again for your feedback and time taken to speak to us directly, we hope your conversation with James showed our commitment to improving our service levels across all interactions Kind Regards: The Philip James Team
5/5
GoogleI really had a great experience on my property search with Philip james Manchester. I was looking for a 2 bed apartment. The agent Lyn was the one who came for our viewing time. She was so helpful and explained everything because of her I get to know about some stuff that I haven't aware about the property takeover in salford. Really appreciate her for that. Thank you so much Philip james team for their help.
5/5
TrustpilotSophie was amazing and professional
Sophie was amazing and professional. I trusted her expertise completely. She was super attentive and always went the extra mile to assist with the sale of my house. I was very grateful she was always able to pick up the phone and answer my many many questions!
Dear Becky Thank you so much for your kind words. We’re thrilled to hear that Sophie was able to support you throughout your sale and provide the assistance you needed. Your trust means a lot to us! Kind Regards: The Philip James Team
5/5
GoogleSophie was incredibly helpful throughout the process of renewing our contract. She communicated clearly at every step and made sure we received all the necessary information on time, which made the whole process smooth and stress-free Thank you, Sophie, for your excellent service! Highly recommended. ⭐️⭐️⭐️⭐️⭐️
Dear Sachin Thank you for your kind words. We’re thrilled that Sophie made the contract … More
1/5
TrustpilotTime wasters
Viewed an apartment with this agency in Salford. Upon arrival I was informed that there were works going on on the building for the next 10 months, replacing the balconies. This meant that the property had no access to the balcony during that time, and worst still the only windows to get air into the property were the balcony doors, which only opened a tiny sliver during works, so the apartment was completely stuffy. As well as this the works were extremely noisy.
Dear Simon Thank you for your review We’re sorry for any inconvenience caused and we are looking into this. Thank you for taking the time to raise it. Kind Regards: The Philip James Team
5/5
TrustpilotGreat service all round
Great service all round right from the beginning with the face-to-face valuation from Martin and updates from both Jamie and Kathrine throughout the process. Difficult for me at times due to the nature of selling on behalf of my mother after being admitted to a care home. However, the whole team were sensitive to this and understanding - so very helpful - I wouldn't hesitate to use again.
Dear Peestrum Thank you for your lovely review. We’re so pleased to hear that Martin, Jamie and Kathrine provided such helpful and understanding support throughout the sale. We really appreciate your kind feedback and recommendation and will be sure to pass it on to the team. Kind Regards: The Philip James Team
5/5
TrustpilotVery professional service
Very professional service, attentive and friendly. Fergus was very approachable and informative. Would highly recommend
Dear Alison Thank you for your kind feedback and recommendation. We’re pleased to hear Fergus was approachable, informative and provided you with such professional and friendly service. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
5/5
TrustpilotFriendly & knowledgeable
Elaine made us feel very welcome and relaxed. We were able to have a good look around. She provided all the information we needed to know, re-wire, boiler installation etc. She also gave excellent suggestions and advice about the property in relation to my plan.
5/5
TrustpilotI have dealt with Ben for a number of…
I have dealt with Ben for a number of years and he has aleays been extreamly helpful.
Dear Josh Thank you for your kind review. We’re delighted to hear that Ben has consistently been helpful over the years. We really appreciate your continued support and feedback. Kind Regards: The Philip James Team
5/5
TrustpilotElaine was a brilliant host for us
Elaine was a brilliant host for us, showed & explained everything very well
Dear Callum Thank you for your kind feedback! We’re delighted to hear that Elaine made your viewing experience so positive and explained everything clearly. We’ll be sure to pass your lovely comments on to her. Kind Regards: The Philip James Team
5/5
TrustpilotNew app is great - special mention to Sharon.
I have recently installed the new maintenance app to report issues, in which it is a great upgrade from Philip James.Previously, reporting said issues was somewhat unreliable, as often you wouldn’t even get a response and if you were lucky to, it rarely materialised.However, we have since used the app twice and received great support from the office team and the contractors carrying out the work. A special mention to Sharon, we raised an issue Thursday morning and by Monday morning we had been contacted regarding access to the property to resolve our issues. Sharon communicated excellently with us and was some of the most attentive service myself and partner have received - a credit to Philip James.
Dear ShannonThank you for your thoughtful and detailed review! We're thrilled to hear that you find the new maintenance app a significant improvement and that it has made reporting issues much more efficient and reliable for you.We’re especially glad that your recent experiences with our office team and contractors have been positive. A special thank you for highlighting Sharon’s excellent communication and attentiveness, it’s wonderful to know she made such a difference in resolving your issue promptly.Your feedback means a lot to us, and we’ll be sure to pass on your kind words to Sharon. Kind Regards: The Philip James Team
5/5
TrustpilotGreat guys
Great guys, really helpful and well informed, especially Fergus!
Dear Amanda Thank you for your great feedback. We’re pleased to hear you found the team helpful and knowledgeable, especially Fergus. We really appreciate you taking the time to leave a review. Kind Regards: The Philip James Team
5/5
TrustpilotAaliyah was very helpful over the…
Aaliyah was very helpful over the phone. Great service
Dear Mysha Thank you for your kind feedback. We’re pleased to hear Aaliyah was helpful and provided you with great service over the phone. We really appreciate you taking the time to leave a review. Kind Regards: The Philip James Team
5/5
TrustpilotLucy was extremely knowledgeable and…
Lucy was extremely knowledgeable and helpful in our search for an apartment. Thank you.
Dear Darran Thank you for your lovely feedback. We’re delighted to hear that Lucy was so knowledgeable and helpful throughout your apartment search. We’ll be sure to pass your kind comments on to her. Kind Regards: The Philip James Team
5/5
GoogleExceptional Service! I want to extend my heartfelt thanks to Karolina Jerzykowska from Philip James Partnership for her exceptional support in helping me find my new home. Her professionalism, attention to detail, and dedication made the entire process smooth and enjoyable. Karolina was always responsive, answering all my questions promptly and thoroughly. She went above and beyond to ensure that I felt supported and informed throughout the journey. I truly appreciate her efforts and highly recommend her services to anyone looking for a reliable and knowledgeable agent.
Dear Kate Thank you so much for your wonderful feedback! We’re thrilled to hear that Karolina provided exceptional support and made your journey to finding a new home smooth and enjoyable. Her professionalism and dedication truly embody the standard of service we aim to deliver. Your kind words and recommendation mean a great deal to us and to Karolina Kind Regards: The Philip James Team
5/5
TrustpilotElaine was very helpful and provided…
Elaine was very helpful and provided valuable advice.
Dear Chaturvedi Thank you for your kind feedback! We’re pleased to hear that Elaine was helpful and provided you with valuable advice. We’ll be sure to pass your comments on to her. Kind Regards: The Philip James Team
5/5
GoogleI have been using the letting service at Philip James for many years. They never fail to amaze us with good service and support. Huge thanks to Grant for finding us new tenants so quickly.
Dear Shahnaz Thank you for your kind feedback. We’re thrilled to hear that you’ve consistently received excellent service from Philip James. We’ll be sure to pass your special thanks on to Grant for his help in finding new tenants quickly. Kind Regards: The Philip James Team
5/5
GoogleLyn was brilliant. Had met her previously at a viewing at Advent and she was equally as good there too. Friendly, approachable, verbally sold the apartments well to highlight key features and was also down to Earth. She offered a lot of her own personality to the viewing and her role which made me feel more comfortable and like I was being treated with honesty. It made me feel excited to be considered for the apartment. Couldn't ask for more from her really.
Dear Jamie Thank you for sharing such a thoughtful review! We’re thrilled to hear that Lyn provided you with such a positive experience, both at the Advent viewing and during your recent interaction. Her friendly and approachable nature, along with her genuine enthusiasm, truly sets her apart. We’re delighted she made you feel comfortable and excited about the apartment. We’ll be sure to pass along your kind words to her, it will mean so much. If there’s anything else we can assist you with, please don’t hesitate to let us know! Kind Regards: The Philip James Team
5/5
GoogleCan not thank Philip James enough in getting my property ready to go on the market. I love my house and it's been a real difficult decision to decide to sell. The initial consultant was with Franca who went through all my questions and told me all the steps involved and what order to do things. I felt immediately at ease. Jamie came round a week later and did a fantastic job of the pictures and marketing. Excellent service so far, both responsive and knowledgeable.
Dear Kate Thank you for your wonderful feedback. We’re so pleased to hear that Franca and Jamie were able to support you through such an important decision and make the process feel easier. We really appreciate your kind words and are glad you’ve had such a positive experience so far. Kind Regards: The Philip James Team
1/5
GoogleTrying to book a viewing / call anyone for more information is virtually impossible unfortunately,. Which is disappointing when you like some properties. I recieved no call or email back from any enquiries.
Dear Phoebe Thank you for your feedback. We’re very sorry to hear that you experienced difficulty contacting us and for any frustration this may have caused. Our Lettings Manager did attempt to contact you via phone but was unfortunately unable to reach you. Our system also automatically sent an email with the available viewing times on that date, please check your junk or spam folder in case it was missed. We would be happy to arrange a viewing at the next available time slot that suits you best. At Philip James, we strive to provide the highest level of service and have systems in place to manage enquiries efficiently. We always aim to respond promptly. Kind Regards: The Philip James Team
5/5
Google⭐⭐⭐⭐⭐ I had a fantastic experience with Philip James Manchester. The team was professional, knowledgeable, and incredibly supportive throughout the entire process. They made everything straightforward and stress-free, always keeping me informed and offering helpful advice when needed. Their communication was excellent, and they were always quick to respond to any queries. The level of care and attention to detail really stood out, making the whole experience smooth and enjoyable. I would highly recommend Philip James Manchester to anyone looking for a reliable and trustworthy estate agent. A truly five-star service!
Dear Siam Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience with the team and that everything felt smooth and stress-free throughout. Your kind words about our communication and support mean a great deal to us. We truly appreciate your recommendation. Kind Regards: The Philip James Team
5/5
GoogleBrilliant service. We are landlords living abroad so communication is vital to ensure everything runs smoothly. Grant and Karolina were exceptional throughout, from daily updates to prompt resolutions to issues. I couldn't recommend them more.
Dear Andy Thank you for your kind feedback. We’re delighted to hear that Grant and … More
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Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
