Philip James Manchester Manchester reviews

★★★★★ 4/5

Trustpilot

Well-organized service

Well-organized service. They have many properties in Manchester. Friendly staff. Ethan was so nice on the viewing day, showed us around and explained all necessary details.

Ibraheem · 23 September 2026

★★★★★ 5/5

Trustpilot

Highly professional and customer driven team

The team at Philip James, Heaton Moor are absolutely fantastic, I cannot recommend them highly enough. They covered every aspect of selling my house comprehensively, proactively and professionally and there was never a moment when I needed to chase them. The team go above and beyond every single day, are approachable and friendly and extremely focused and determined to sell your property! I found a buyer within one month due to their proactive selling approach and ongoing open dialogue with buyer and seller. Excellent service. A BIG thank you to Manager Martin and Kathrine, Jamie and Lisa !

Astrid · 11 March 2024

★★★★★ 5/5

Trustpilot

Happy customer

All the staff made our experience of selling as smooth as possible. Even when the first buyers pulled out at the last minute Kathryn said she was determined to get another buyer for us and she did within 6 weeks.Jamie did some of the viewings and gave us potential buyers feedback which helped us to put some things right. Martin from the start was very approachable with a wealth of knowledge about the area. Lisa and Kathryn kept us updated on progress 😊

Lynne · 29 February 2024

★★★★★ 5/5

Trustpilot

Ethan is amazing guy he is being very…

Ethan is amazing guy he is being very friendly with me while I came for viewing would highly recommend Philip James they are so Quick.

Rinkesh · 23 September 2026

★★★★★ 5/5

Trustpilot

Very professional and excellent communication, highly recommend

We can't recommend Philip James highly enough. Although our process wasn't straightforward the team were brilliant and communication was excellent throughout.Franca was great, she got our house on the market at super short notice as we wanted to be on holiday with our young family, out of the way for viewings. Franca came to see us on the Friday, had the pictures taken on the Monday and the house was up for sale by Wednesday. We were aboard whilst the viewings took place and Franca kept me up to date via WhatsApp the whole time. We negotiated an offer whilst we were away and our home was sold by the time we were home. We originally offered on another Philip James property, again this went smoothly, however the owners of this house couldn't find an onward property. This situation could have been very stressful but Franca was in constant communication and was very clear with us and the vendor. Unfortunately this sale fell through but Franca couldn't have done any more. As we progressed with our sale we dealt with Lisa, again Lisa was brilliant. Very knowledgeable and on the ball. She made sure we were always kept up to date and knew what was happening next. Thank you to the whole team at Philip James!

Leah · 18 February 2024

★★★★★ 5/5

Trustpilot

Very helpful agent

Jae has been very helpful in arranging the viewing of the apartment for us and even his foot was seriously injured, he did not cancel the viewing appointment knowing that it may be difficult to re-arrange another one. Also, Jae gave swift and comprehensive response to our questions about the building insurance, existing tenancy agreement as well as the lettings and management services for our consideration of putting in an offer on the property.

Joe · 30 May 2024

★★★★★ 5/5

Google

Ethan was brilliant, punctual and very informative when showing me around the property, was very impressed.

Fergus · 24 March 2026

★★★★★ 5/5

Google

Lyn was very helpful in showing me around the property, thank you for your time.

Liv · 31 March 2026

★★★★★ 5/5

Google

Ethan was great and very informative when we went and viewed a property in Denton. Very good

Alex · 14 March 2026

★★★★★ 1/5

Trustpilot

Awful - and not all legal!

Awful. One of the rudest agents I have ever dealt with. Constantly employing bullying tactics. Avoid at all costs!A woman called Amber Tang is especially rude and incompetent. A woman called Chloe Hay does everything she can to avoid helping.I received a Section 13 rent increase issued by Amber Tang. The Section 13 was invalid, I confirmed this with a solicitor, because Amber issued it on Form 5 instead of Form 4. Form 5 is only valid for an agricultural tenancy. Apparently Amber is unable to differentiate between farm land and an apartment complex. I emailed Amber, the Tenancies inbox and the Management inbox on 24 November to advise the rent increase was invalid and attached copies of the Section 13 as proof. The emails were received, I had automated confirmation, but I had no response from anyone at Philip James.I gave notice on my tenancy following receipt of the invalid Section 13 because the amount of stress caused solely by dealing with the vile staff at Philip James was not worth it. I would rather move. Two weeks after I had given notice that I would vacate Amber phoned me, on 4 December. She told me the Landlord was offering me a reduced rent increase of £70 extra per month (instead of the attempted £100 per month), effective from 17 December (the date the Section 13 would have taken effect from had it been valid). Amber was attempting to increase my rent from the current amount verbally, over the phone, 13 days before the rent payment was due. This is not the correct or legal process for a rent increase. She was attempting to raise my rent illegally. I pointed this out, advised if she tried to increase my rent illegally I would take legal action against her and I insisted she emailed me to confirm the rent was unchanged. She did, in doing this she emailed as a reply to my original email advising the Section 13 was invalid. Further proof the initial email was received and either ignored as part of a scam tactic, or not understood due to staff incompetence.I had a call at 17:22 on 4 December from Chloe Hay, she left a message to ask to speak regarding the issues. I was leaving work at the time so was unable to answer (I suspect she called at that time on purpose to ‘tick a box’ that she’d called without actually speaking to me). I called her back 6 minutes later, conveniently the office was closed. Her voicemail said she would email me with her direct line, she emailed me with the main office number. I have replied to the email and tried to call (apparently she finished for the day at 1pm). I have had no contact since.Either Philip James are employing incompetent staff who they have failed to adequately train on the legal processes for handling tenancies, or Amber, with the apparent support of Chloe, is knowingly trying to circumvent the correct legal process by attempting to bully and trick tenants into accepting an illegal rent increase. Either explanation is unacceptable.Also, Amber has advised me 4 times by email that “a move out letter is sent to you in a separate email with all the helpful information to assist you in vacating the property”. I have chased 4 times and still have not received this. I'm am vacating the property next week. This is appalling and utterly ridiculous.I fully expect Philip James to totally ignore this review as they ignore all phone calls and email correspondence from their tenants, but if I can deter anyone from moving into one of their properties I will at least be saving an innocent tenant from their vile treatment.

Nickie · 6 December 2023

★★★★★ 1/5

Google

READ THE REVIEWS AND AVOID AT ALL COSTS. SCAMMED £600. If you are a professional looking for a normal place to live please avoid them at all costs. These people do not care about their tenants at all as long as they get their money. The most VILE place I’ve ever lived. I was in a flat that is inhabitable due to the excessive noise caused by neighbours (they put me between 2 families that are living in 1 bed flats) and homeless people coming in and out of the building, smoking and throwing lit cigarettes on the lift, screaming outside on a nightly basis and setting bins on fire. Despite me putting in a complaint every week for 3 months and making them aware how it’s affecting my mental health they did nothing about it. Instead they kept telling me the same thing that I need to pay £600 to end the tenancy agreement (warning to others as the amount of this fee is NOT stated in the contract). They forced me to pay this just so I can move out even though it was completely their fault. Laura Nekooie was nothing but condescending, rude and extremely unhelpful over the phone and emails. They ruined my life as I was in misery for over 5 months. As if this wasn’t bad enough they also continued to harass me after and withheld my deposit for 3 weeks after moving out. With the amount of reviews about people getting scammed by then how is this business allowed to continue? The government needs to crack down on these thieving agencies that are out to ruin peoples lives.

M · 22 November 2023

★★★★★ 5/5

Trustpilot

Titu was incredibly helpful

Titu was incredibly helpful, professional, and efficient throughout the entire process. He communicated clearly, responded promptly to any questions, and made the experience of renting smooth and stress-free. I appreciated his honesty and dedication, definitely someone you can trust. Highly recommend!

Анна · 31 July 2025

★★★★★ 5/5

Trustpilot

Great Viewing

Thanks to Vicky for providing a great viewing experience on Tonbridge Road this weekend. She was really helpful!

Ben · 22 February 2026

★★★★★ 5/5

Google

Thank you so much Sophie for your quick response to renew my tenancy.

Sheenu · 31 March 2026

★★★★★ 5/5

Google

Very good communication and smooth resolutions. Thank you Trisha and Sophia for your support

Chalton · 14 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Sophie did an unreal job of marketing our house. She was friendly, professional and made sure all our questioned were answered so we felt like we were in safe hands throughout. Would highly recommend

Hannah · 28 September 2026

★★★★★ 1/5

Trustpilot

I have recieved an end of tenancy…

I have recieved an end of tenancy agreement over two weeks ago. I have been trying to contact the office for the last two weeks and all you are greated with is an answering machine. I have left various voicemail and emails. I have been trying to see if I could re rent again but no one gets back to me. My point to contact is Amber who does not acknowledge or reply to my emails. Time is running out to make an informed decision. This have been causing me unnecessary stress and anxiety as I do not have anywhere else to live.I am going to make a formal complaint if this isn't rectified ASAP.

Julie · 1 October 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from Lisa…

Absolutely fantastic service from Lisa Aspinall at Philip James. What we thought would be an easy purchase turned into a bit of a saga for various reasons and Lisa was patient calm, and always professional in our dealings. She ensured that the sale eventually went through and was excellent throughout. Its the second time we've purchased a property through them and I cannot recommend them enough for their work ethic and overall attitude

Kerris · 28 February 2024

★★★★★ 5/5

Trustpilot

Aaliyah was very helpful and took a lot…

Aaliyah was very helpful and took a lot of time to help me find my perfect home .

Jessica · 23 September 2026

★★★★★ 5/5

Google

Had a really great experience viewing a property with Natalie. She was friendly, professional, and made the whole process feel easy and comfortable. She took the time to answer all my questions and didn’t rush the viewing at all, which I really appreciated. Overall, a very positive experience and I’d definitely recommend her to anyone looking for a place!

Shreya · 31 March 2026

★★★★★ 5/5

Google

Lucy was lovely and really helped with the move-in process

Alfie · 7 April 2026

★★★★★ 5/5

Google

Luscious was a breath of fresh air, very helpful and informative 😊 …

Matthew · 14 March 2026

★★★★★ 5/5

Trustpilot

Highly professional

Highly professional, efficient and excellent communication from start to finish. Ziggi was a great help to us and steered us through the whole process. I would highly recommend.

Ron · 31 October 2025

★★★★★ 5/5

Google

We had a viewing with Lyn, who was absolutely lovely. She was punctual, extremely professional, and provided us with all the information we needed to confidently put forward an offer. We couldn’t be happier with the service. For any landlord looking for support in letting their property, I couldn’t fault the service and would highly recommend it.

Aaron · 7 April 2026