Trusted Agent profile · Manchester
★★★★★
951 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 951 reviews on three platforms, including 608 Google reviews rated 2.5.
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Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotElaine showed me around a property…
Elaine showed me around a property today. She was very knowledgable and the whole process went really smoothly. Wouldn’t hesitate to use Philip James again
Dear Charlotte Thank you for your kind feedback! We’re delighted to hear that Elaine was knowledgeable and made your viewing experience smooth and straightforward. We really appreciate your recommendation. Kind Regards: The Philip James Team
5/5
TrustpilotThank you Janita
Thank you Janita, for all your assistance and excellent service, you are a great asset.
Dear Alida Thank you very much for your kind feedback. We truly appreciate it and are glad you were happy with the service. Kind Regards: The Philip James Team
1/5
TrustpilotThe WORST Letting Agents in Manchester, AVOID AT ALL COSTS
Without question, the worst Letting Agents in Manchester and potentially the whole country. I have never seen such an unprofessional outfit in my 5 years of renting in cities across the UK. If I’m honest it was a shambles from the get-go. The paperwork for our property was only completed on the morning we were due to collect our keys in October 2021, despite our numerous attempts at chasing Philip James in the lead-up to our move-in date via both emails and phone calls to no avail. An unsettling experience as my flatmate and I were moving cities and were unsure if we’d even have a roof over our heads due to Philip James’ complete lack of communication.At the end of my tenancy, I gave Philip James 2-months’ notice, as stipulated in their own tenancy agreement, that I would be vacating the property on the tenancy expiry date (October 2022) and continued to do so on numerous occasions, which again went completely ignored. A month after I’d left the property (November 2022) I chased Philip James to ask when I would be receiving my deposit back, as their own tenancy agreement states it would only take 10 working days. It was only then I’d found out that they had non-consensually signed me onto a new agreement although I’d made my intentions clear to surrender my dealings with them in August 2022 and had vacated the property.They also held my rightfully owed deposit ransom whilst negotiating with the new tenants on their tenancy agreement, stating that they could not release it until a new tenancy agreement had been signed, which should have not concerned me whatsoever and should have been sorted well before I vacated the property in October 2022.During all of this, Philip James refused to accept any accountability for their shortcomings, whilst breaking numerous clauses of their own contract and refusing to accept any wrongdoing. A special mention to Lois who is supposedly the Assistant Manager of Manchester Lettings for her complete lack of professionalism and taking the approach to resolving issues through shouting matches over the phone and hostile emails. At one point she even asked me to do her job for her and chase the new tenant in signing their new agreement as ‘it was in my interest as I was the one who wanted my deposit back’, showing a complete lack of competence in being a Letting Agent, a failure to both the tenant and landlord for whom they operate.In total it took 3 months for my deposit to be returned to me which I have only just received now in January 2023, despite my tenancy ending in October 2022.
Just sharing the response that we responded with when you left the same 1 star review on our Google page earlier this month: Sorry to hear that you were disappointed with the service that was provided. Having spoken to Lois and the Property Management team about your comments, I understand that you did a tenancy changeover but the new tenant didn’t complete the referencing for a while, this caused the delays and meant that the existing tenancy stayed on periodic tenancy until a new agreement was signed. All tenants sign to agree that the outgoing tenants deposit will not be released until a new agreement is signed, and this was explained several times by the team during the process. The new tenancy agreement was only signed by the new and remaining tenant on 3rd Jan 2023, and your deposit was then returned on 6th Jan 2023.
5/5
GoogleThe experience with Philip James was great and with such a quick turn around. The viewing, with Luscious, was really easy. Then the communication after requesting to put in an offer was spot on! Karolina and Alice have been incredibly helpful and in all, I’m really happy with the work
Dear Lauren Thank you for your kind words! We’re thrilled to hear that Luscious, Karolina, and Alice provided a smooth experience and excellent support. We really appreciate your feedback! Kind Regards: The Philip James Team
5/5
TrustpilotLoved the service offered with my…
Loved the service offered with my property purchase. It was streamlined from start to finish. Lewis in the Didsbury office was a great help.
Thank you for your kind feedback. We’re delighted to hear your property purchase was smooth and straightforward from start to finish. It’s great to know Lewis was helpful throughout the process. We really appreciate you sharing your experience. Kind Regards: The Philip James Team
5/5
TrustpilotExcellent Service
I had a really great experience with Sophie. She was extremely professional, friendly and helpful throughout, making the whole experience feel easy and comfortable.
Dear Melissa Thank you for your lovely feedback. We’re pleased to hear Sophie was professional, friendly and helpful throughout, making the whole experience smooth and comfortable. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
1/5
TrustpilotAVOID🤬
AVOID! Broke the law and our contract SEVERAL times. Harassed us, let themselves into our homes unannounced (against the law and a breach of contract). Messaged us “boiler inspection has been booked for *timeslot* if you’re not in, the contractor will let themselves in to carry out the inspection”. After questioning why they think it’s a good idea to let a stranger into our home when we aren’t there, Rosie Burke who works for Philip James advised us she “knows the contractor and trusts him”. That’s great, but we still don’t know him. After going back and forth with her for a while it became quickly apparent that I might as well be talking to the wall, it was common practice and they were not going to adjust that practice even after we’ve expressed our concerns about strangers being in our property with our personal belongings when we are not present. After that they continued to let themselves into our property unannounced whilst I was IN THE BATH, the SECOND time this happened, for a viewing. Standing in my living room, with a viewing assistant, potential viewers and me half naked, furious as I’m trying to figure out who just broke into my home. After arguing with the viewing assistant, I realised this company has NO intention of any sort of professionalism. Wished I had called the police on them the second time. Then once we finally moved out, they held our deposit back for a month for no other reason than spite. Vile vile company. Rosie Burke was the worst we dealt with but all the female colleagues we dealt with were not far off. Rosie should get a job as a bouncer or something similar, she tends to not listen and she’s rude so be perfect for the role. Go with a different company it definitely isn’t worth it!!!!!
I'm sorry to read your comments about the service our team have provided. I've forwarded your review to our Management team and asked that they investigate. Once they have all of the information, you will receive a call to discuss. Many Thanks, Marketing Team.
5/5
GoogleThe renewal of my rental contract was easy and hassle-free, thanks to Sophie.
Dear Hassan Thank you for your kind review. We’re pleased to hear Sophie made your renewal process easy and hassle-free. Kind Regards: The Philip James Team
5/5
TrustpilotEthan was brilliant in showing us the…
Ethan was brilliant in showing us the property
5/5
TrustpilotUsual Professional Service
Elaine was, as usual, pleasant, informative and professional.
5/5
TrustpilotSharon the Superstar
I had an issue with my bed frame and Sharon assisted me. Her response time was super quick & she helped me every step of the way, ordering & arranging delivery/build of a new bed. I can’t thank Sharon enough, thank you for all of your help!
Dear TillyThank you so much for your wonderful review! We're thrilled to hear that Sharon provided such excellent support and resolved the issue with your bed frame quickly and efficiently. Your satisfaction is our top priority, and we’ll be sure to pass along your kind words to Sharon.Kind Regards: The Philip James Team
5/5
TrustpilotOliver was fantastic
Oliver was fantastic! Always nervous getting blonde hair done as it can look very unnatural. Oliver listened to what I wanted and gave me his views. I was so happy with the finish. Already booked back in! Balayage expert!
5/5
TrustpilotQuick and easy move in.
Samantha has been awesome throughout this move there is always going to be things that need sorting when moving property and Sam was always quick to reply, carry out anything we needed doing, as well as following up with phone calls, which is really appreciated when you are working throughout the move for immediate updates! Many thanks to Samantha and Philip James.
Dear DomThank you for taking the time and effort to rate and review our service. We are happy to see that your move-in/out experience has been great.Regards, The Philip James Team
5/5
GoogleGrant was very helpful and answered all questions that we had.
Dear Moffat Thank you for your feedback. We’re glad to hear that Grant was able to assist and answer all your questions. We appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
5/5
TrustpilotTitu was great
Titu was great and answered any questions I had. Didn’t make it feel awkward at all would recommend. He was brilliant with communication as well
Dear Thomas Thank you for your lovely feedback! We're glad Titu made the experience comfortable and was great with communication. We appreciate the recommendation. Kind Regards: The Philip James Team
5/5
TrustpilotI just sold my house
I just sold my house, I have been dealing with Lisa Aspinal. She is great and very helpful state agent.
Dear Eleonora Thank you for your kind feedback. We’re pleased to hear Lisa was helpful and supportive throughout the sale of your home. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
5/5
TrustpilotI could not recommend using Philip…
I could not recommend using Philip James more.During the purchase of my property, Lisa and Jae were professional and helpful the whole way through, they got the sale through quickly and efficiently and I would like to thank then for all their help.
Dear JamesThank you so much for your wonderful review! We’re thrilled to hear that Lisa and Jae provided you with such professional and helpful service during your property purchase. Your kind words mean a great deal to us, and we’re pleased to know that their dedication made the process smooth and efficient for you. We truly appreciate you taking the time to share your experience Kind Regards: The Philip James Team
5/5
TrustpilotTitu was amazing, helpful & professional
Titu was so helpful today and great showing us round the flats, so professional & polite. A fantastic member of your team 🤩
Dear Lucy Thank you for your feedback. We're pleased to hear that Titu was professional and helpful during your viewing. Kind Regards: The Philip James Team
5/5
TrustpilotThanks
We really appreciate your professional approach and guidance. You are always there to listen to us and take action immediately. We hope that we are in the right place now.
Dear Shiny Thank you for your kind feedback. We're delighted to hear that you've felt supported throughout the process. Providing professional service, listening to our clients, and acting promptly are always our priorities. We truly appreciate your trust in us. Kind Regards: The Philip James Team
5/5
TrustpilotI recently had an issue with my balcony doors …
I recently had an issue with my balcony doors not closing properly, and Caroline handled it brilliantly from start to finish. She was efficient, professional, and kept me informed throughout the process. The problem was resolved quickly and with no hassle, which I really appreciated.
Dear Ramzy Thank you so much for your wonderful feedback! We’re delighted to hear that Caroline provided such excellent service and made the process smooth for you. We’ll be sure to pass your kind words on to her, they’re much appreciated. Kind Regards: The Philip James Team
5/5
TrustpilotExcellent service from Louis
Had the pleasure of having Louis as our rental inspector! He was really lovely. He was kind, professional and attentive. He took the time to listen to our concerns and seemed like he genuinely wanted to help sort them! Thank you Louis!
Dear BethThank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts Kind Regards: The Philip James Team
5/5
GoogleWe had a viewing this morning with Lyn for one of their properties. Me and my housemate felt instantly reassured, she was friendly, gave great advice and was very authentic. Cannot recommend her enough. She is a credit to the company! Thanks Lyn.
Dear Bella Thank you for your wonderful review! We're so glad to hear that Lyn made you and your housemate feel reassured and provided great advice. We truly appreciate your kind words, and we’ll be sure to pass on your compliments to Lyn. She's certainly an asset to the team Kind Regards: The Philip James Team
5/5
TrustpilotJack Ward recently supported me with an…
Jack Ward recently supported me with an issue with my property and is a real asset to Philip James. He was extremely responsive, kept me informed every step of the way, and sent over all of the required documents very quickly. Thank you, Jack, for your communication, professionalism and excellent service.
5/5
TrustpilotReferencing process
I’ve had some negative experiences with the company previously however Grace was beyond helpful when going through the referencing process. Especially because I know the system used was being difficult yet she continued to contact me and try sort it all out which thankfully ended up happening.
Dear EfaThank you for sharing your feedback with us. We’re sorry to hear about your previous experiences but are glad that Grace was able to turn things around for you. Her dedication and persistence in assisting with the referencing process, especially during challenging situations, truly reflect our commitment to improving and providing the best service possible.We appreciate your patience and are grateful for your kind words about Grace’s support.Kind Regards: The Philip James Team
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Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
