Philip James Manchester Manchester reviews

★★★★★ 1/5

Trustpilot

The process felt unethical from start to finish

The main sales rep I dealt with was Lewis Willoughby. On my first visit to a house in Didsbury, I noticed some issues when checking appliances (the shower fell apart). On my second visit, I was told not to touch anything, which is ridiculous when making a purchase of a property listed at over £550k.

Anonymous · 13 September 2025

★★★★★ 5/5

Trustpilot

Great stuff!

Titu was great 👌top customer service. Super helpful and great properties.

Matt · 31 July 2025

★★★★★ 1/5

Trustpilot

Viewings cancelled 3 minutes before

Gone through Rightmove to rent a house, response to the enquiry was slow enough as it is, got one booked in via email after a week. Travel to the house was 30 minutes at the time it was booked (4.30pm) so arrangements were made around work etc only to receive a text at 4.27pm to cancel the viewing due to the occupant cancelling.Viewings should be arranged by Philip James when the tenant has pre agreed so I’m not sure how this happens, and also I’m sure more than 3 minutes notice could’ve been given to prevent us wasting our time.

Rachel · 30 October 2024

★★★★★ 1/5

Google

I have been chasing this estate agent for days now. Haven’t returned any voicemails that I’ve left. Online enquiries are unanswered. Email is automated. You can’t get a phonecall answered on their Lettings line: very disappointing

Lynn · 26 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, always do a great job whether cutting the garden lawn or cleaning my windows which he has been doing for the past five years, nothing is too much for him, he charges a reasonable price for each job and has excellent communication and shows respect for my property and myself.

Evelyn · 3 October 2025

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. They failed to tell me that there would be major building works going on in the block of flats before renting, there's now been constant drilling all day long for weeks now, I've also got builders doing work right outside my window at any time of the day doesn't matter if it's 8am or 8pm ,I've tried to contact them about it multiple times but they don't respond at all to any problems you bring up.

Louie · 4 November 2024

★★★★★ 5/5

Trustpilot

Found Franca and the team to be so…

Found Franca and the team to be so helpful and professional,what I did like was the good communication, always kept in touch, gave invaluable information and advice so we could get the best deal on our property, Highly recommended for buying and selling any property

Mark · 29 February 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Throughout a complex process with many transactions, Lisa A was the consummate professional. However busy she might have been, she always had time to talk and reassure us that our sale was on track. Emails were answered by return and Lisa provided regular updates. Outstanding

Rose · 28 February 2024

★★★★★ 5/5

Google

I’ve had so much bad luck with estate agents in the last few months but Philip James has changed that completely. Tom and Max were amazingly helpful to me and provided me with 10/10 help and advice. From start to finish the experience was smooth, simple and easy. I would 100% recommend them.

Esi · 24 August 2023

★★★★★ 5/5

Trustpilot

I had a problem and spoke to Sean in…

I had a problem and spoke to Sean in the office. He was very calm and knowledgable throughout the conversation. He provided multiple ideas which helped immensely! Thanks Sean

KHDltd · 28 November 2024

★★★★★ 5/5

Trustpilot

Good experience with Natalie

Good experience with Natalie, thanks

JohnPerry · 30 September 2026

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly, helpful and professional.

Zolzaya · 30 September 2026

★★★★★ 5/5

Google

Titu from Philip James on Newton Street was really helpful, knowledgable and great with keeping us up to date with everything. Would definitely recommend! A pleasure to work with!

Chris · 25 November 2024

★★★★★ 5/5

Trustpilot

Jodie and Grace in Credit Control

I'd like to thank Jodie and Grace for their tenacity - their persistence and expertise in chasing arrears has finally paid off and I'm very appreciative of their efforts.

I · 23 November 2024

★★★★★ 5/5

Trustpilot

Viewing with Lyn!

We had a viewing with Lyn, who was absolutely lovely. She was punctual, extremely professional, and provided us with all the information we needed to confidently put forward an offer.

Aaron · 4 April 2026

★★★★★ 5/5

Trustpilot

Philip James, Brilliant Maria

Maria was the agent showing myself around and she was brilliant. Very attentive and provided a wealth of information about the property and renting in general. Would highly recommend to anyone.

Lewis · 17 October 2024

★★★★★ 1/5

Google

Simply Horrible. They don't answer calls, much less emails, we have to go to the agency in person to resolve the problem and even then they respond very badly, we feel like we are in the way when we go in person. My rental period ends in 1 month and I have tried to contact them by all means to see the possibility of continuing and/or if they can send me rental options and nothing. HORRIBLE public attention leaves a lot to be desired in the rental section If you want problems, unanswered emails and calls, this is your agency, but I recommend looking for another option if you want more fluid communication.

Eduardo · 25 September 2024

★★★★★ 1/5

Google

Appalling service trying to arrange viewings, then they sing show up for tyr appointments. Initial enquiries aren’t answered for over a week (still waiting for some replies after 2 weeks ), then I get emailed by the same agent about 10 times, asking for answers to the same detailed questions 10x (one for each property we enquired about). All other agents store your details once on their system. Took 2 weeks to arrange viewings. In that time the rent has been reduced for some of them, which isn’t a surprise as the landlord will have assumed it was the rent price that was an issue, when actually, it’s he fact that potential tenants can’t get to view it! Finally had 3 viewings booked today woth the lettings manager. Didn’t show up to 1st one, then we saw on right move letting was agreed, and didn’t show up to the other 2 either. Not sure how they ever rent anywhere out as it’s impossible to view anything. I realise it’s a busy time of the year, but I’ve dealt woth loads of other agents over the past few weeks and they all manage to answer phones, emails, arrange viewings promptly and turn up (plus send cancellation note of a property has been taken before the viewing).

Justine · 25 September 2024

★★★★★ 1/5

Google

I would have given a minus rating if possible. After our tenancy ended, they mentioned a renewal rate of £1325 per month, but when they sent the tenancy agreement, they listed £1400 per month without any prior notice. Now they are telling us to vacate the flat. They do not respond to emails or phone calls. The phone number is just for show. We are living in the property and want to continue, but it seems they are not interested. They send information emails about viewings without asking for our permission or checking if the date and time are convenient for us. The staff is untrained and lacks full knowledge of rules and regulations. We requested for more rolling extension after our tenancy contract ended, and they just said NO We are a family with kids, and it feels like they are heartless, not considering our children's well-being.

Jivya · 25 September 2024

★★★★★ 1/5

Google

I’m extremely dissatisfied with the service from Philip James. When my partner and I moved into our flat, it was filthy, with dust everywhere, grease dripping from the extractor fan, and loose bolts on the bed. Despite reporting these issues within two days, it took eight months for any maintenance to be done, and only after I filed a formal complaint. When we tried to renew our lease in August, they took a month to respond and then imposed a 6% rent increase, which I agreed to, but only if the remaining maintenance was completed that was reported a year previous. It took two more weeks of back-and-forth to get anything done. The new fridge they provided is half the size of the original, and when fixing a towel rail, their contractor falsely claimed they didn’t have the right key, despite the lock being left unlocked. Additionally, Philip James falsely accused us of changing the locks. I personally drove to their office on May 30th to provide the security key’s serial number, yet by August 19th, nothing had been resolved. Their overall lack of communication, delayed responses, and unprofessionalism have made our experience extremely frustrating. This is the second formal complaint I’ve had to make, and I cannot recommend their services based on our experience.

Nathan · 25 September 2024

★★★★★ 1/5

Google

Made me live with a noisy pipe for 9 months in my bedroom with zero sound proof and insulation, (it was housed in paper thin board) before doing anything about it. The property shouldnt have been offered in the state it was in with the lack of insulation and sound proofing , this issue wasn’t obvious in the viewing. Had to eventually move home and developed severe anxiety around sleep disturbances no thanks to them so by the time it came for them to fix it several months later the damage was done.

Matthew · 25 September 2024

★★★★★ 1/5

Google

Too slow. Don't understand why they must work with letting hub to finish the reference before preparing the contract. It took more than 14days. You know how much I need to pay for the hotels in the 14 days. When I ask them, they just told me you had to ask letting hub. We knew nothing. If you knew nothing. Don't do this job. It is so easy to finish your job. Everyone can do it. Just answer I don't know you need to contact letting hub. Can't believe renting an accommodation can take so long time. When I was in Scotland, no more than 3 days. Everything can be done. Why you don't manage this process by yourself. Instead, leave it to letting hub. And just answer we don't know, ask letting hub. Very disappointed. Worst. I have never experienced such an agent in the past 7 years in the UK

GUANZUO · 25 September 2024

★★★★★ 5/5

Google

Been struggling to find somewhere to rent in Manchester but after a short consultation with Maxwell, he had found a good list of properties within my budget and desired area to browse through. After I had found something to my liking, he was very helpful and efficient at starting my application! He was very speedy communicating with the landlord and getting it all sorted within the space of about 2 hours. Thanks for all your help! Look forward to working with the company-

Gabbey · 25 September 2024

★★★★★ 5/5

Google

I received great service from Grace Hayes. Throughout my interactions with her she has shown empathy for her client, demonstrated by her being helpful, proactive and showing attention to detail. Prompting action even when it might have skipped me. Keep it up Grace!

Medoro · 8 December 2025