Philip James Manchester Manchester reviews

Dear TraceyThank you for your 4 star rating and your positive review. We highly appreciate your time and effort.We hope to be of assistance again to you in the near future.Regards, The Philip James Team!

Dear Kong Thank you for your review and feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard of service we aim to provide and apologise that you felt it was not up to the required standard. We endeavour to ensure all properties are at the relevant standard at the start of the tenancy, and note a professional clean was completed at the property prior to your tenancy starting. Alongside this, the blinds were replaced by our contractor shortly after the start of your tenancy, due to being on order. We’re sorry to hear you experienced reactive issues during the course of your tenancy. Every effort is made to ensure the property is kept to a good state of repair, and we can see works were undertaken promptly once reported, with a contractor attending and resolving the leak shortly after you raised this with us. We note you reference the tap water, and can confirm this was due to an issue with the seal in the tap and this was again resolved shortly after you raised this with us, alongside an annual check of the boiler being completed throughout your tenancy. It’s important to note that the management of the car park and building itself falls within the remit of the building management company, with Philip James having no control over the upkeep of these areas. We will ensure your feedback is passed over to them for future reference. In line with this, the beehive was reported to the building management company and this was chased to ensure it was managed appropriately; we apologise if this was not resolved by them. Thank you for your comments relating to your deposit, we aim to ensure the deposit return process is fair and reasonable for all parties, and it is conducted in line with the Tenancy Deposit Scheme guidelines. Positively, we can see an agreement was reached shortly after the end of your tenancy and this was resolved. We are keen to discuss this further with you, please can you e-mail us directly at management@philipjames.co.uk so we can liaise with you directly. Kind Regards: The Philip James Team

Dear Sophie Thank you for your wonderful review. We're delighted to hear that Natalie provided such a friendly and helpful service and that you were pleased with the communication throughout. We'll be sure to pass on your kind words to her. Thank you for your recommendation Kind Regards: The Philip James Team

Dear Sean Thank you for your feedback. We’re glad to hear that Grant was able to help and appreciate you sharing your experience. Kind Regards: The Philip James Team

Dear Joe We’re very sorry to hear about your experience and the length of time it took to resolve the issue with your oven. We understand how frustrating this must have been, and we apologise for the inconvenience caused. We take feedback like this seriously and are looking into what happened to ensure issues are handled more efficiently going forward. Kind Regards: The Philip James Team

Dear Alex Thank you for your feedback. We’re glad to hear that Ethan was polite, helpful, and transparent during your viewing, and that you left with a clear understanding of the property. We’ll be sure to pass your kind words on to him. Kind Regards: The Philip James Team

Dear Chris Thank you for your kind feedback. We’re pleased to hear Fergus provided such knowledgeable and personable service. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team

Dear George Thank you for taking the time to share such a detailed review and for your continued trust in Philip James. We’re very sorry to hear about the challenges you faced with your bank, but we’re pleased that our team was able to provide support and reassurance during that time. It’s especially encouraging to hear that our Credit Controller and Property Management Administrator were able to assist with practical solutions and maintain clear communication when it was most needed. Your kind words about our team’s dedication and personal approach mean a great deal to us Kind Regards: The Philip James Team

Dear Matthew Thank you for your lovely feedback! We’re delighted to hear that Elaine did such a great job showing you around the flats. We’ll be sure to pass your kind comments on to her. Kind Regards: The Philip James Team

Dear Esther Thank you for your feedback! We’re pleased to hear that you found the process straightforward and communication was clear from start to finish. Kind Regards: The Philip James Team

Thank you for your kind review and recommendation. We’re delighted to hear that Lisa provided such a great and professional service and helped manage the chain smoothly. We really appreciate your feedback.

Dear Joe Thank you for your feedback! We're pleased to hear Titu was helpful and informative. We appreciate your recommendation. Kind Regards: The Philip James Team

Hi Andrea, Thank you for your review. We are sorry that you and your son did not have a good experience with Philip James! We're sorry that you found the deposit return process a drawn out affair, it is a process we are continuing to review to make as fair and swift for the tenants and landlords alike. We encourage all tenants to closely review the inventory when they move into a property and send through any amendments so that when they come to move out, the chance of a dispute over the deposit is minimised. We also note that in this review, you say the tenancy was managed by Philip James Withington, which is unfortunately incorrect. The property was under the remit of Philip James Property Management once the tenancy was transferred over from DMK, and so your feedback is more appropriate on the Property Management site. We would therefore appreciate if you could remove this review (and the Manchester review) as it is not relevant to this office. If you would like to provide more specific feedback, than your already substantial review, you are welcome to email feedback@philipjames.co.uk. Thank you

Dear Jamie Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team and felt well looked after. We really appreciate you taking the time to leave a review. Kind Regards: The Philip James Team

Dear Paul Thank you for your feedback. We’re pleased to hear Fergus was helpful and able to answer all your questions. We really appreciate you taking the time to leave a review. Kind Regards: The Philip James Team

Dear Abbey Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your disappointment with the viewing and application process. We take concerns regarding our service and communication seriously and are currently looking into what happened. Please accept our apologies for the frustration and disappointment caused. Kind Regards: The Philip James Team

Dear Julie Thank you for your feedback. We’re glad to hear that Jamie has provided such a thorough and professional service, and that you feel confident with us handling your listing. Kind Regards: The Philip James Team

Dear Patrick Thank you for sharing your experience. We’re delighted to hear that Grant provided friendly, professional service and was able to answer all your questions. It’s great to know the process moved quickly for you and that communication remained smooth throughout. We truly appreciate your kind words and are pleased we could help you secure your new home before Christmas. Thank you again Kind Regards: The Philip James Team

Dear RoxThank you for sharing your experience! We're delighted to hear that Amy was able to assist you and provide helpful guidance about renting out your property. She’s a fantastic member of our team, and we’re glad you had a positive experience at our Didsbury branch.Kind Regards: The Philip James Team

Dear BruceThank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand your concerns, and we will look into this matter immediately to ensure it is addressed properly. Your feedback is important to usKind Regards: The Philip James Team

Dear Alistair,Thank you for taking the time to rate and review our service. We are thrilled to see that our service has exceeded the industry standard and we hope to continue providing you with exceptional service in the future.Best regards,The Philip James Team