Philip James Manchester Manchester reviews

★★★★★ 5/5

Google

We had a viewing with Lyn, who was absolutely lovely. She was punctual, extremely professional, and provided us with all the information we needed to confidently put forward an offer. We couldn’t be happier with the service. For any landlord looking for support in letting their property, I couldn’t fault the service and would highly recommend it.

Aaron · 7 April 2026

★★★★★ 5/5

Google

Great experience all round. Lucy was helped especially helpful throughout the process.

Joe · 14 March 2026

★★★★★ 1/5

Google

Wish I’d of read the reviews before applying for a house with this agents Impossible to get through on phone, emails are hardly answered until the end of the day so gives you little time to sort stuff out The referencing agency they work with is absolutely ridiculous. I’d provided 6 months bank statements Managers statements/ references THREE TIMES A solid guarantor Proof of rent payments Landlord reference All this wasn’t enough. When someone finally called me it was suggested that I pay 6 months upfront- no! Not after the amount of info they already have! Moving house is already stressful enough, the keys were dangled In front of me for weeks whilst they did NOTHING. Now I’m miles behind time! Shout out to Tom Roberson for helping me where he could though.. Also they need to understand that a gesture of good will isn’t giving someone their hard earned money back after weeks of none stop messing about!! It’s the right thing to do!!!!! I look forward to receiving it back!! House was straight back on market 😂 good luck to whoever ends up with that for sure. I’ll update when I’ve received my money back!!! I’m gutted and fuming at the same time!

Kimberley · 30 July 2023

★★★★★ 4/5

Google

Max was friendly and great in helping me secure a holding deposit on a flat. He made the process very easy and explained clearly. The only downside is that it was hard to reach anyone in the office over the phone - I had to come in person to get a viewing. Karolina was also lovely when showing me the flat.

Ben · 26 August 2024

★★★★★ 5/5

Trustpilot

Accompanied viewing with Tito

I met up with Tito on Friday. He was punctual, polite and answered questions. Any that he didn’t know the answer to, he said that he would find out. He also explained the process should I want to take this further. Tito is a really pleasant guy and it was a pleasure to meet him.

Rita · 25 November 2024

★★★★★ 1/5

Trustpilot

Stay well away !!

Stay well away !!! We are first time buyers and want to get a feel of looking at properties we are in the process of getting a Mortgage in principle and FRANKIE was rude and refused us a show around. She explained we are busy and can not be wasting our time we are really busy and we carnt afford to waste time !!

Elletnahc · 27 January 2026

★★★★★ 4/5

Google

Maxwell and Titu were both very friendly and helpful during viewings, with Maxwell also helping us to secure a property. Karolina was also a great help in the office. It is nearly impossible to reach the office over the phone, hence the 4*, so if planning to rent with this company ensure you attend the office in person

Max · 25 September 2024

★★★★★ 5/5

Google

Walked in on a Saturday and Kaz and Max were absolutely incredible and so helpful. Got us in for viewings the same day and then the incredible Lyn showed us round and was an absolute gem. Max then got on the phone to the landlord straight way and genuinely could not have been more helpful. Couldn’t recommend more.

Molly · 25 September 2024

★★★★★ 5/5

Trustpilot

Sharon Turner has been excellent

Sharon Turner has been excellent. She ensured we got a washing machine replaced in record time as when the first company didn’t come through as expected, the turn around time in getting a second company was not only quick but exceptional with nice sms reminders from start to delivery point. Workers too were polite.

GYO · 22 November 2024

★★★★★ 1/5

Google

Avoid Philip James and the Greenbrook Property Ltd (landlord) at all cost or you might find yourself living in a booklice infested house yourself! To begin with, Philip James handed over the property absolutely filthy and after only 2 weeks of fully moving in, I found tiny white insects in the property’s wardrobes. I contacted Jodie Rosenbloom (Philip James’ Maintenance Team) immediately, but much to my surprise, she wasn’t overly concerned about the situation. Every time I called to chase this issue up, she was conveniently busy (according to her colleague, she was having a bathroom/kitchen break). Following a pest control visit, it was finally identified that the property is infested with booklice, a pest often found in damp environment. By this time, booklice could be found on my clothes, kitchen utensils and work equipment, rendering the property completely uninhabitable. In the meantime, Jodie sent over a kitchen extractor fan booklet, which made no sense to me, since maintaining the property’s fixtures were not my responsibility but the landlord’s. She also insinuated that I was the reason why the property was so damp, while they knew that the kitchen fan was badly constructed, the ground floor had rising damp issues and the en-suite bathroom had a short-wired extractor fan. As I was obviously unable to keep the booklice infestation under control while trying to live a normal life and feeling unsupported by Jodie and the landlord, I decided to move out of the property to my parents’ house. The tenancy agreement states that the landlord must remove any existing pest from the property and I saw no adequate progress in this matter so I asked for the written permission to end the tenancy early, but my request was rejected. Neither Philip James nor the landlord thought to offer compensation either, even though I have been paying rent, bills and council tax for a property where I couldn’t reside. According to Philip James, the property only needed improvements but overall it was good and livable (if you don’t mind insects breeding all over your belongings, of course). It almost felt like a relief when my case was taken over by Keir Dawson (Maintenance Manager) as Jodie was completely and utterly incompetent. Keir reminded me of the early termination option and sent me an incorrect document to sign to initiate the process which contradicted my tenancy agreement. It took the Philip James staff members 20 days to amend the document, following a number of emails, showcasing their absolute lack of adequate problem-solving. Of course, nobody took accountability for trying to make me sign an incorrect document. By the time of moving out, the property has been fitted with a damp-proof course and the entire property was supposedly deep cleaned by Philip James’ trusted cleaners twice, however it genuinely didn’t look like anyone had cleaned whatsoever. The floors were covered in thick dust from the repair work, and the moldy patches on the walls were not touched and booklice were still all over my belongings. Throughout this process, Keir also expressed that he sees no ‘compelling reason’ as to why I don’t want to move back into the property, completely ignoring the booklice infestation as a whole. In February, 2023, Keir also sent out a self-praising newsletter to all Philip James tenants, bragging about how all outstanding maintenance works were carried out at their properties, which was simply not true, as my property was still infested with booklice. I had to hire a storage container and take all my belongings there so that I don’t cross contaminate my current place of living with booklice and I have to put all my belongings into the freezer, and steam and wash all my clothes so that I can wear them again, a process which is still ongoing to this day! If you want to save yourself the trouble, make sure to avoid Philip James who employ the unprofessional people mentioned above. I paid £800+ of monthly rent for this property and I never thought that I would have to share it with booklice.

Máté · 7 May 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Max from your office at Oxid House on Newton Street. Max was incredibly helpful and made the entire process smooth and stress-free. He was knowledgeable, patient, and always available to answer any questions I had. I truly appreciate his dedication and hard work. Thank you, Max, for your excellent service!

Shreya · 26 August 2024

★★★★★ 5/5

Trustpilot

I called up to enquire about properties…

I called up to enquire about properties locally as my daughter is moving to the area I spoke with a very helpful lady called Aliyah I think

Chelsie · 30 September 2026

★★★★★ 5/5

Google

Lyn was knowledgable and super helpful.

Joshua · 24 March 2026

★★★★★ 5/5

Google

Lucy was exceptionally excellent and professional.

Chioma · 24 March 2026

★★★★★ 5/5

Google

Thank you again Lyn for taking the time to show me both flats. I really appreciated your professionalism, patience, and clear explanations throughout the viewings. You provided all the information I needed, answered my questions thoroughly, and gave helpful insights without being pushy. Your friendly approach and attention to detail really stood out. I feel much more confident about my options. Thanks for the great service!

Angel · 8 December 2025

★★★★★ 5/5

Google

Lyn went above and beyond to show me the properties I wanted, and was very knowledgeable. Thank you.

Billy · 8 December 2025

★★★★★ 5/5

Google

I’d like to thank Natalie for her excellent service during the property viewing. She was professional, friendly, and very helpful throughout. She answered all my questions clearly and made the whole experience smooth and comfortable.

Imane · 13 April 2026

★★★★★ 5/5

Trustpilot

I can't recommend enough

I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house. The expert advice from Martin, talented photography from Jamie, immaculate customer service and work from Karolis and Katherine - they have gone above and beyond at every opportunity. Couldn't be more grateful, can't recommend enough.

Oliver · 1 October 2025

★★★★★ 5/5

Trustpilot

Ziggi was amazing excellent advise and…

Ziggi was amazing excellent advise and very fast and efficient work, sold all my flats in a matter of days. Very satisfied with the service. I have been with Philip James for some time as a landlord and always happy them satisfied with the lettings service but the sales service from Ziggi Moughal was excellent.

Mohammed · 19 September 2024

★★★★★ 5/5

Trustpilot

Referencing - Thank you Grace

Needed a letter headed reference from the landlord, send my query just before 5pm the day before to Charlotte. Grace picked this up as Charlotte was on AL and sent through the document the next morning saving the hassle of having to wait. Thanks so much Grace, really have appreciated your help.

Khadija · 4 November 2024

★★★★★ 5/5

Trustpilot

Natalie Ormsby

Natalie Ormsby, was very good and thorough during the viewing. She really took her time to show us the house and answer all questions very nicely.

Oladayo · 1 October 2026

★★★★★ 5/5

Trustpilot

Nice agents

Nice agents, especially Grant who gave great recommendation and promptly reply

Fonthip · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. If you care about your health and well-being do not engage with this letting agency. If you see this name on Right Move or Zoopla save yourself a load of pain and forget that property. Where to begin? Shocking customer services, awful email response times, their staff have 0 initiative paired with awful attitudes, especially the people in ‘charge’. Trust me when I say you will struggle to get a response from them within a two week period. Quite frankly I’d never get a response from them if I was not persistent as a concerned tenant. Easily the worst letting agency in Greater Manchester. From the get go I’ve had shocking experiences with them which is all down to their unprofessionalism. They recently upped my rent and told me it needed to happen for ‘them’ (not the Landlord) and that I must accept the increase or move out and they pressured me most days to accept. However whenever I’ve told them about several of the issues I’ve encountered during my time in the property I rent through them which have needed fixing they are both unresponsive and unreasonable. I’ve had at least 10 issues that have needed fixing. Each issue also becomes more painful than the previous to sort. There is serious damage in the property that I live in that has existed for months on end and it is still yet to be fixed. I do not get a response from any of their staff unless I pester them for weeks on end. If I want something done I basically have to do it myself. Staff at PJ do not have their tenants or landlords best interests at heart. They’ve known about my issue for months and quite clearly have not communicated this to the landlord until late on because of their ineptness. Inevitably the damage in the property had become worse under their noses and the landlord is having to pay out huge sums of money mostly down to their own incompetence. The issue in the property is also causing health and safety problems but they do not care about this. They don’t care about anything other than their profits and appearing to make more rental fees for their landlords yet are clearly incapable of effectively managing properties on behalf of their landlords. If you want to deal with a professional agency who are supportive with ethical behaviours please avoid these at all costs.

Jones · 10 February 2023

★★★★★ 5/5

Trustpilot

Elaine showed me around a property…

Elaine showed me around a property today. She was very knowledgable and the whole process went really smoothly. Wouldn’t hesitate to use Philip James again

Charlotte · 30 September 2026