Trusted Agent profile · Manchester
★★★★★
951 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 951 reviews on three platforms, including 608 Google reviews rated 2.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant service. We are landlords living abroad so communication is vital to ensure everything runs smoothly. Grant and Karolina were exceptional throughout, from daily updates to prompt resolutions to issues. I couldn't recommend them more.
Dear Andy Thank you for your kind feedback. We’re delighted to hear that Grant and … More
1/5
GoogleAbsolutely terrible experience with Philip James, I would strongly advise others to stay away. At the end of our tenancy, they attempted to make unfair deductions from our deposit for reasons that are simply not justified. The flat was properly cleaned before we moved out, yet they still tried to claim cleaning costs with no reasonable evidence. On top of that, they charged us for “missing” chairs that were never actually lost. We had temporarily left them outside the flat while moving our belongings, and the building management removed them without any notice. This was communicated to the landlord, but he failed to inform us, which is clearly not our fault. Despite this, the agent still tried to hold us responsible. Even more concerning, they attempted to charge £400 for four old, worn-out chairs, which is completely unreasonable and far beyond their actual value. It honestly feels like an attempt to inflate deductions rather than resolve things fairly. Besides that they tried to take almost all our deposit around £800 for infiltrated claims that something is not cleaned or damaged. This situation made it very clear where their priorities lie. Despite tenants also paying fees and trusting them to act professionally, they sided entirely with the landlord and showed no interest in being fair or balanced. Overall, the whole process felt dishonest and opportunistic. I will not be dealing with this agency again and would strongly recommend others to be cautious.
Dear Valentyn Thank you for sharing your feedback and providing us with the opportunity to respond. We take all comments on board as they help us refine our processes. At Philip James, we manage all tenancy end and deposit procedures strictly in line with current legislation and Tenancy Deposit Scheme (TDS) guidelines. These guidelines dictate that all deposits are managed on an evidence basis; to ensure transparency, clear photographic inventory and move-out reports are provided to all parties involved. As the managing agent, we act on the Landlord's instructions regarding any proposed deductions. However, we recommend the use of the independent TDS adjudication service if an agreement cannot be reached between the parties. We can see that this independent service was engaged on this occasion to ensure a fair and impartial resolution. Regarding the matter of the chairs, we would like to remind all tenants of the importance of ensuring all fixtures and fittings provided with the property are kept secure during the tenancy. This is the most effective way to reduce the possibility of items being removed or going missing. We aim to act professionally and maintain a balanced approach for both our landlords and tenants throughout the move-out process. We are keen to discuss your experience with you in more depth, please contact our Head of Property Management, James Hardern, on 0161 249 5570 or alternatively send us an e-mail to jameshardern@philipjames.co.uk to discuss further. Kind Regards: The Philip James Team
5/5
GoogleLuscious was very friendly, professional and welcoming during the viewing. He made the experience comfortable and easy, answered all my questions and was very helpful throughout. Really appreciated his positive attitude and support.
Dear Iza Thank you for your kind words! We're delighted to hear that Luscious made your viewing experience comfortable and helpful. We really appreciate your feedback. Kind Regards: The Philip James Team
4/5
GoogleThe accounts department helped me with the process of returning my deposit from years ago. Mark was helpful and highlighted to me that there were funds waiting to be returned.
Dear Max Thank you for your feedback! We’re glad to hear that Mark were able to assist you and ensure your funds were returned. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
5/5
GoogleHaving spoken with the manager who not only was fair and approachable. I am changing my original score as i was treated with respect. And my issue was dealt in a positive friendly and with a huge amount of empathy. I would like to personally thank Max snd his two work colleagues who made a difficult situation become solvable and for taking the time to respond with my initial concerns. I felt listened too and felt respected too. So this is a personal thank you to Max and the two lovely colleague's. Thank you and keep up the amazing work. You came across really genuine and i really appreciated that Yours ever greatful Pre
Thank you for taking the time to leave us a review. We would appreciate the opportunity to understand more about your dissatisfied experience and how we can improve. Could you please email us at marketing@philipjames.co.uk with more details. Kind Regards: The Philip James Team
1/5
TrustpilotAvoid
AvoidMy friend viewed a nice flat on a Friday while I was working, I said I would take it and she was told there were a few available. On the Monday they emailed me to say I had been unsuccessful I asked why no response. While searching I saw the same apartment on for £100 less I did not email them. But the next day they sent me an email with a viewing for the same place I responded saying I would like to view it again. They responded the next day saying it was no longer available but emailed me with another place they thought would be suitable. Which was the same flat I wanted for an extra £50 from the original price. Something clearly wrong here seems like a scam.
Dear NatThank you for sharing your experience, and we’re sorry to hear about the confusion and frustration you’ve encountered. This certainly doesn’t reflect the standard of service we strive to provide. Could you please email us directly at marketing@philipjames.co.uk so we can investigate this furtherKind Regards: The Philip James Team
5/5
GoogleI recently attended a viewing with Philip James and I had a great experience overall. Luscious was welcoming, professional, and made the whole process feel smooth and relaxed.
Dear Angela Thank you for your feedback! We’re thrilled to hear you had a positive and smooth experience with Luscious during your viewing. Kind Regards: The Philip James Team
5/5
GoogleEfficient is an understatement. Walked in just to see if they could assist me in finding a new flat as I am new to the city…and within 2 hours had viewed new properties and put a deposit down on my dream flat. Shout out to Titu for showing me the flats and helping me envision living in my new flat and to Maxwell for going above and beyond to make it happen!! Also, thank you Rob…you’ve created a dream team
Dear Sammy Thank you so much for sharing your amazing experience! We’re thrilled to hear that our team was able to assist you so quickly in finding your dream flat. It’s wonderful that Titu helped you envision your new home and that Maxwell went above and beyond to make it happen. We’re also glad that Rob’s leadership has made such a positive impact. We’re proud to have a team that delivers exceptional service, and we’re grateful you chose us to help you settle into the city. If you need anything else, don’t hesitate to reach out! Kind Regards: The Philip James Team
1/5
Trustpilot**Avoid This Agency at All Costs**
**Avoid This Agency at All Costs**I regret ever dealing with this estate agency. After paying an exit fee, I was assured that my property would be marketed immediately. However, there was a two-week delay before they even started. The online photos refer to a totally different flat. Viewings were not arranged until over a month later, causing me to pay an additional two months' rent unnecessarily.Their management has been nothing short of incompetent. They made absurd requests to reduce my deposit using photos that weren’t even of my flat. Nearly two months have passed, and they have done absolutely nothing to secure a new tenant. My deposit remains unpaid, and they are still demanding further rent.I am now filing a formal complaint with the relevant ombudsman and will pursue compensation through the courts if necessary. This has been the worst experience I have ever had with an estate agency. Stay away from this company at all costs.
Dear IsabellaWe sincerely apologize for the negative experience you've had with our agency. This is certainly not the standard of service we aim to provide, and we deeply regret any inconvenience or distress this has caused you.We take your concerns very seriously, and we would like to investigate this matter further. Please reach out at management@philipjames.co.uk so that we can discuss your concerns in detail and work towards a satisfactory resolution.Thank you for bringing this to our attention.Kind Regards: The Philip James Team
1/5
TrustpilotUnethical and Absolutely Horrible
I had to contact them for booking a viewing and placing offer for a property. The contact on the rightmove never works and led to voice message all the time. Finally I visited Didsbury branch to book a viewing. After viewing is complete, I had immediately placed offer with offer amount more than advertised. There is no update on the offer for couple of days. Finally, they came back and said, landlord wants to increase the rent by 400£. Can you believe it?? They hiked the rent by 400£ after receiving offers. Greedy and unethical people. Horrible customer communication and service. U need to make enormous amount of follow ups and visit in person to get updates. Don't use this company.
Dear KiranWe sincerely apologize for the frustration you experienced with our communication and service. Please know that we are working diligently to address this issue and improve our response times.Kind Regards: The Philip James Team
5/5
GoogleLyn at Philip James Manchester excelled in handling a group viewing of a luxury apartment today. She was punctual, welcoming, and managed the viewing with a perfect balance of professionalism and warmth. Lyn made the process smooth and engaging, showing great attention to detail and ensuring all attendees felt informed and comfortable. I would wholeheartedly recommend Lyn and Philip James Manchester, they set the gold standard in estate agency services. Truly a 5-star experience!
Dear Raya Thank you so much for your fantastic feedback! We’re thrilled to hear that Lyn provided such an outstanding experience for you during the group viewing. Her professionalism, warmth, and attention to detail are qualities we strive for with every client, and we're so glad they shone through in your experience. Your recommendation means a lot to us, and we’re delighted to know you felt well-informed and comfortable throughout the process. Please don’t hesitate to reach out if there’s anything further we can assist with, thank you again for sharing your 5-star experience! Kind Regards: The Philip James Team
5/5
GoogleHi Grant is absolutely friendly, lovely and very helpful in guiding us during the house viewing.. We have had a pleasant house viewing today!
Thank you for your kind feedback. We’re delighted to hear that Grant was friendly and helpful during your viewing and that you had such a pleasant experience. Kind Regards: The Philip James Team
5/5
TrustpilotElaine and Vicky were fantastic at…
Elaine and Vicky were fantastic at showing us the properties, answered all our questions without hesitation. I would recommend them for almost all house viewings with how accommodating they were!
5/5
TrustpilotEfficient and friendly
Efficient and friendly. Process has been very smooth.
Dear Kate Thank you for your lovely review. We’re pleased to hear that you found the process smooth and our service both efficient and friendly. We really appreciate your feedback. Kind Regards: The Philip James Team
5/5
GoogleLyn is a very professional and pleasant agent. I really appreciate her patience in explaining the details of the flat, as well as the surrounding facilities.
Thank you for your 5 star review. We’re delighted to hear that Lyn was professional, patient, and thorough in explaining both the flat and the surrounding facilities. We’ll be sure to pass your comments on to her. Kind Regards: The Philip James Team
5/5
GoogleEthan was kind and patient throughout the viewing process, he was happy to politely answer all me questions and also gave detailed information about the property.
Dear Gudnes Thank you for your kind words. We’re glad Ethan could provide a helpful and informative experience during your viewing. Kind Regards: The Philip James Team
5/5
TrustpilotAaliyah
I came into the Didsbury office to find out some details on a property at number 8 Anerley road. I spoke to a very Helpfull lady called Aaliyah who was super friendly and a pleasure to deal with. What an asset she is to your company.
Dear Danielle Thank you for your wonderful feedback! We’re delighted to hear that Aaliyah was so friendly and helpful during your visit to our Didsbury office. We’ll be sure to pass your lovely comments on to her. Kind Regards: The Philip James Team
5/5
GoogleLuscious was really great and helpful, he sold the flats well and provided good reassurance for both our queries and questions. Really appreciated the help.
Dear Nicole Thank you for your kind review. We’re pleased to hear that Luscious was so helpful and provided reassurance while answering your questions. We will be sure to pass on your feedback to him. Kind Regards: The Philip James Team
5/5
GoogleI could talk about how amazing this Estate Agent is for hours but I’ll summarise it as well as I can. In a nutshell I attract chaos, and none of my referencing forms or payments were going through. And I mean it! I’ve never had such a stressful time because of these third party apps, but Philip James ensured to support me on the way and make me laugh and now I’ve secured my dream flat thanks to them. Special thanks to Danielle, Maria, David, Daniel, Grant and Claire amongst others, I’ll be doing a review on everyone shortly!
5/5
Trustpilot10/10 service from sophie
Viewed a property last week and Sophie showing us around was very helpful. she was really knowledgeable and explained everything me and my partner needed to know about the property and answered all questions we had in a professional and friendly manner! Thankyou Sophie :)
Dear Danielle Thank you for your lovely feedback. We’re pleased to hear Sophie was helpful, knowledgeable and able to answer all your questions during the viewing. It’s great to know she made the experience both professional and friendly. We really appreciate you taking the time to share your experience. Kind Regards: The Philip James Team
5/5
TrustpilotElaine was very good!
Elaine was very prompt and professional throughout the viewings, offering some really helpful suggestions for the flat. I really appreciated her advice and would happily recommend her!
5/5
GoogleLuscious is a great agent. Always available. Even though I did a virtual viewing he made it sure that the viewing is detailed.
Dear Rajarshi Thank you for your kind words. We’re glad Luscious was able to provide a detailed and helpful virtual viewing experience. We will pass on your kind words! Kind Regards: The Philip James Team
5/5
GoogleNatalie is very nice, professional and patient. It was a very good experience of viewing and the house is clean and tidy
Dear Man Thank you for your kind words! We’re glad to hear that Natalie made your viewing a positive experience and that you found the property in great condition. Kind Regards: The Philip James Team
1/5
GoogleThere is no communication at all! We have been trying to reach them about going forward with a letting for more than a week and there is no answers to phone calls despite reaching them out on multiple times at different occasions, neither emails. The emails they give you on the reviews doesn’t work either, it’s a shame missing out on a property due to lack of communication with the agency….
Dear Maria We’re very sorry to hear about your difficulties with communication and the lack of response from our team. This is not the level of service we strive to provide, and we understand how frustrating this must be. Please email us at marketing@philipjames.co.uk with the details of your experience so we can address this issue promptly and work to improve our communication. Your feedback is important to us, and we want to ensure we resolve this matter. Thank you for bringing this to our attention. Kind Regards: The Philip James Team
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