Philip James Manchester Manchester reviews

★★★★★ 5/5

Google

I want to give this agency a good review as I've had overall a smooth and helpful process with them. Yes, it has been a bit hard to get to them over the phone and they have been somewhat slow in responding to emails, BUT I haven't lost a penny and they have been supportive throughout the whole renting process. I have rented a one-bed flat in 2021 still during the pandemic, so there was only an online viewing. I was lucky to get my offer accepted. I was paying part rent in advance at the time, and they have been helpful in accommodating that (with the landlord's approval). I have asked if I could enter the flat earlier as I was going on a business trip and they said yes. Flat was in good condition upon move-in. A few weeks in, the shower broke, and they were prompt in sending a plumber and liaising with the landlord regarding that. Unfortunately my employer later wanted me to relocate further up North, and I had to leave the flat earlier than my tenancy ending. There was indeed a fee to pay for reletting costs (as per the tenancy agreement), but I want to stress that every penny or my deposit and overpaid rent was given back to me. There have been delays as per the landlord paying in the money to the agent first, but eventually and without too much fuss I got my money back. So, all in all, yes there has been a bit of back and forth in both renting and leaving my flat, BUT overall Philip James have been helpful, supportive and have refunded me all my money. If you like the flat you found, try giving these guys a chance despite the bad reviews.

Katia · 6 July 2022

★★★★★ 1/5

Google

Have sent 4 enquiries about properties let by Philip James and not a single one got a response. They state not to call but never even respond to emails. If you do call it goes straight to some trash automated message. After researching I've found that practically everybody who has had the displeasure of dealing 'Philip Lames' has had a similar experience. Estate agents are useless at the best of times but these guys are redundant. Save yourself hassle and stress and go with literally anybody else

C · 19 November 2023

★★★★★ 1/5

Trustpilot

The worst agency ever!!

If I could give 0 I would! Terrible agency called for a plumber to come 3 times and kept saying someone will come no one came called again and they said I should’ve emailed. None of the maintenance we asked for ever happened. And end of tenancy charging us £200 for cleaning. They are useless and will take your money. Don’t rent with Philip James avoid at all costs.

Rikkiellenor · 29 June 2024

★★★★★ 5/5

Trustpilot

Well Organised and Friendly Service

Despite the fact there were a number of people attending the viewing, the estate agent (Titu) was very helpful and available to answer questions. The viewing was well organised and ran on time, which lead to a great overall experience.

Conall · 1 August 2025

★★★★★ 5/5

Google

Visited in person and spoke to Karolina, they were really helpful and friendly. Thank you!

Sam · 4 October 2024

★★★★★ 5/5

Trustpilot

Louis Inspection

Louis was super friendly and conducted the inspection really well! He checked on our maintenance issues and told us he’d sort it out for us, super helpful!

Wong · 29 February 2024

★★★★★ 5/5

Trustpilot

Fantastic viewing experience!

We had a fantastic viewing experience with Elaine at a property in Chorlton - would highly recommend!

Alexander · 15 October 2026

★★★★★ 5/5

Trustpilot

prompt and professional response

The response is quite prompt and the follow up is also professional. Despite the staff turnover, the contacts are kept seamlessly. Angelica Christopoulou is very nice and helpful.

Ying · 30 January 2024

★★★★★ 1/5

Trustpilot

I would give them no starts if possible

I would give them no starts if possible. Moved out of a property after 2 years that was "managed" by this company. Its been a whole month now and they are refusing to release my deposit. They have tried to retain near half of my deposit for things that are "wrong" with the property, except they werent wrong. They were all agreed in emails between myself and this company and the landlord who they were keeping informed. Ive sent these emails several times to them as proof and have only just received 1 reply email in 32 days, asking for proof, you couldnt make this level of ineptitude up. I am emailing them every few days with no replies, you cant call them as they dont discuss deposit issues over the phone.Im having to exercise my protections and report them to the ombudsman along with reclaiming my deposit from the independent deposit scheme.Absolutley atrocious way to run a company and deal with your customers.AVOID AVOID AVOID.

Gareth · 30 October 2023

★★★★★ 1/5

Google

The agents don't seem to know what they're doing, they got the property info wrong and hence refused our viewing request, we sorted that out and finally got an appointment but were stood up keeping us waiting 30 mins at the door. No email nor voice message were left and they said the property was withdrawn from the market but the ad is still on all platforms. Nothing worse than wasting people's time these days. The way they handles landlords' preferences is so poorly executed, which could be done in much nicer ways, this is just embarrassing. Manchester deserves better.

Lee · 26 October 2023

★★★★★ 5/5

Google

Very pleasant experience viewing a flat with Ethan today. Very knowledgeable and reassuring. Thank you

Roxana · 14 March 2026

★★★★★ 5/5

Trustpilot

Helpful, Communicative and an overall stress-free experience

Had a great viewing with Titu, who was easy to communicate with and very helpful when he guided us to the property and talked us through it. A welcoming experience as it’s my first time renting a non-student property.

Patricia · 31 July 2025

★★★★★ 1/5

Google

Used Philip James for my previous tenancy - the company was impossible to get a hold of when trying to organise the tenancy and it has now been over a month that we have been trying to get our deposit back. We were handed down ridiculous deductions such as removing toilet roll and having the bread bin on the kitchen counter - where else is it meant to go? We contested the deductions and then received a response with little acknowledgment and make further deductions of £100. We’re now having to take matters further while still waiting deposit return which we desperately need. Do not use!

Emily · 15 October 2023

★★★★★ 1/5

Trustpilot

Very little knowledge of their…

Very little knowledge of their portfolio.Was told when I first moved I had a parking space then after receiving numerous parking tickets was told I don’t have a space, which it actually turned out I did and they refused to help pay the fine.Little to no help with general issues which falls under their remit.Moving out was a total shambles, was told I was on a rolling contract even though i wasn’t. Refused to give me my deposit due to a mistake on their part and on arguing my case with Chloe and Amber (who I must say are the most useless estate agents on this side of the western hemisphere) have ignored my emails and not paid anything back.Do not rent from Philip James Manchester.Finally got a reply which skimmed past all the points made originally. AVOID THIS ESTATE AGENTS AT ALL COSTS UNLESS YOU DONT MIND LOOSING YOUR DEPOSIT, LIE THROUGH THE BACK TEETH!!!!!!!!

Scott · 11 October 2023

★★★★★ 1/5

Google

I had a viewing booked to see a flat but had a question about parking, so I emailed the person I booked the viewing with. I didn’t get a response, so I googled the service and saw the reviews. I really liked the look of the flat, so I emailed the sales rep and the marketing team because I saw their email throughout the comments. I asked what they had in place to address poor service that many people had reported, because a company that is aware of the issues they have but doing something about it is more trustworthy than a company who lets the same issues repeat over and over. I didn’t get a response from either the sales rep or the marketing team, so I cancelled the viewing. I didn’t get a response confirming the cancellation either. In my view it’s not worth risking signing a contract only for something to go wrong and being stuck with a company that doesn’t care about the service they are providing.

Alexander · 8 October 2023

★★★★★ 5/5

Trustpilot

Responsive Repairs

Current tenant with Philip James for almost 3 years now. Repairs are always responsive and handled efficiently. We’ve had rent increases over the years but they’ve never been unreasonable for the area, normally matching the market value or slightly below. Easy to get in touch with them. If I end my tenancy with them I will update my review on the end of tenancy with how it’s been handled. Thank you Philip James

Izzy · 13 March 2024

★★★★★ 5/5

Trustpilot

Agent Titu was helpful and answered…

Agent Titu was helpful and answered questions promptly. Good experience.

Nat · 26 November 2024

★★★★★ 5/5

Google

Titu was super kind to me, I really liked his work.

Dynna · 9 November 2024

★★★★★ 5/5

Trustpilot

Friendly and approachable

Louis was really friendly and approachable, made sure all my maintenance issues were looked at and recorded. Spent time asking questions and understanding the property.

Victoria · 8 March 2024

★★★★★ 1/5

Google

I went in person to enquire about properties and leave my details, out of the 3 people that were in the office only one was available to the public, so there was a queue. After I finally got the chance to talk to someone, they were very unhelpful and told me that I should email them and book an appointment. They are very inflexible and not student friendly. I understand now why everyone says to avoid Philips James Manchester. Save your time and go to the agency next door, they actually listened to what I had to say, showed me what properties are available now and actually told me about what my possibilities are.

Denis · 24 September 2023

★★★★★ 5/5

Google

I know there are a lot of bad reviews, but my experience of securing a rental and completing all forms and documents to transfer has been excellent. Lorraine was efficient and always got back to me quickly. Cheers!

Tim · 7 April 2023

★★★★★ 5/5

Trustpilot

Maria took us to look at two…

Maria took us to look at two properties. The introduction of properties were very clear. She could tell us an answer at once when we asked for some questions. She was very smart and knew at a glance that we didn't like the first property. High expressive ability, bright smile and very beautiful appearance which represents your company's super points.

Hung · 17 October 2024

★★★★★ 1/5

Google

Most unprofessional letting agent. Won't answer enquiries. Don't have the decency to answer the phone, emails, nothing. You will be met with radio silence. I have enquired on so many properties and have heard nothing over the past month and a half. I keep trying but I think I have officially given up. Update: couldn't find a worse letting agency if you tried.NegativeResponsiveness, Quality, Professionalism

Eltina21 · 27 July 2024

★★★★★ 5/5

Google

Grant was helpful, prompt, friendly and made the whole process hassle-free. Deffo recommend 👍 …

Esha · 26 August 2024