5/5
GoogleNick was exceptionally helpful.
Trusted Agent profile · Manchester
Philip James Manchester Manchester reviews
★★★★★
951 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 951 reviews on three platforms, including 608 Google reviews rated 2.5.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google1/5
Google0 stars again. Rude on the phone, unclear communication, late replies to emails and extortionate fees for everything. When we left our flat we had been waiting for 2 months to have our door fridge repaired. Save yourself a headache and lots of money and look for a different agency.
1/5
GoogleLate to the viewing, miscommunicated the offer price to the landlord (certainly the only aspect of an offer worth getting right) and reneged on promises for white goods to be supplied. I'm yet to move in and already dreading the next year dealing with this agent. Avoid at all costs.
1/5
GoogleTrying to get in contact with somebody for 3 days trying to purchase a property and cant get into contact with anybody. Im going to a competitor now congrats! You missed out on a sale!
1/5
GoogleNever reply to emails or answer the phone to enquiries about lettings - can only imagine what it's like for their tenants
1/5
TrustpilotPoor Service
Poor Service - Didn't call back after making enquiries in person at their office, and then cancelled a valuation appointment 90 minutes before and couldn't reschedule for another 4 days. Would you really want to transact with a company that seem completely disorganised.
1/5
GoogleReally low levels of customer service blamed on "being busy" no reply to my email enquiry and unable to get an answer via phone on multiple occasions over multiple days. Wouldn't use or recommend these agents.
1/5
GoogleNever had a response after enquiring about multiple properties. Will not answer the phone in their offices, can’t leave a message. How on earth they make business I have no idea! Landlords and tenants stay away
1/5
GoogleTried calling over 20 times and no response - straight to their voicemail. Left a voicemail and never got a call back. Sent an email and never received a response. Genuinely terrible customer service.
1/5
GoogleShocking service... absolute waste of time!!!! Nobody answers the phone or responds to voicemails or emails. Don't know why landlords would ever list with them. If I could give 0 stars I would!
5/5
GoogleJust sold my property through Philip James, through out the process I had to deal with different personnel but the all embraced the same professionalism. So great communication from start to finish, from conducting viewings to negotiating with buyers and following through the sale completion. Thank you!
3/5
GoogleYou'll be happy with the service once you get in contact with them... but the time and frustration spent waiting isn't worth it. Being busy isn't an excuse for poor service 🤷.. …
1/5
GooglePoor customer service on the telephone. Came away after I only asked a general enquiry and I got told to go online and fill in a form and someone will be in touch.
1/5
GoogleAnother terrible experience with an estate agent. Tardiness with information gathering regarding a property. Lie regarding facts of a property to try and get a quick agent turn around. As they already have a poor enough rating, you would have thought they would want to improve this.
1/5
GoogleTerrible letting agent. From start to finish we have had issues, from extremely high agency fees, promising us work had been done on our flat before we moved in when it hadn't, and immense issues on receiving a return of our deposit. Would never let with them again.
1/5
GoogleNice house ruined by incompetent staff and their inability to help their customers
Agent replied · 6 July 2023
Hi Harry, thank you for your review! We're sorry to hear you did not have a good experience with Philip James. Please can you provide more specific details of what happened so we can look into it? Please email as much information as you can to feedback@philipjames.co.uk Thank you!
1/5
GoogleAVOID THIS COMPANY LIKE THE PLAGUE! Do not use this company to let your property, manage your property or sell your property! Absolute joke and only interested in taking every single last penny from clients whilst giving a shocking service! DONT TRUST THEM ONE BIT!
5/5
TrustpilotI let and manage my properties through…
I let and manage my properties through Philip James and have always been happy with the service provided. I have found the staff to be helpful and professional, who are in regular contact with me.
1/5
GoogleI tried to call them so many times and even emailed them but they never pick up the phone nor they replied to any of my mails the service is pathetic.
1/5
GoogleAbsolutely disgraceful service. They do not care about the properties or the tenants and are simply after everyones money. If I knew more about them before going into a contract with them, I definitely would have chosen to live elsewhere. Such a stressful time dealing with them.
1/5
TrustpilotWorst
No doubt this company has low star and poor reviews. They literally just don’t reply to e-mails and voice mails. Not surprised they even also don’t replies to the tenants messages.
1/5
GoogleTerrible service. Very expensive fees when they really don't do anything for that. What a rip off. Beware - if they don't manage the property they will offer you no service or assistance once you sign the contract, especially at the end of your lease.
5/5
GooglePhilip James were very impressive and professional across all aspects re the sale of my flat. Quick to respond to any queries and always very willing to help even with small aspects. I can only highly recommend to anyone considering selling their property.
1/5
GoogleThey don't pickup calls, no response to emails, voice mail. Called another branch and they advised keep calling or visit branch. In which world they are living?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
