Trusted Agent profile · Manchester
★★★★★
950 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 950 reviews on three platforms, including 608 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GooglePhilip james has been a great experience in selling my property , especially libby who has looked after me every step of the way, when my solicitors were dragging their heels she got on it and got the sale through quickly and hassle free , any problems they sort it, I would not hesitate to go to them in the future. Dave simpson . Seller .
1/5
GoogleImpossible to get through, don’t waste your time
We are truly sorry to hear that you are having difficulty reaching the Manchester office. Their phone lines can get busy, but you can email: marketing@philipjames.co.uk with your name, phone number, and email address and our lettings manager will get back to you as soon as possible. Many thanks
5/5
GoogleThey helped me with a purchase and I found them to be friendly and efficient overall. Caroline was great!
1/5
GoogleI have been trying to contact this estate agent for about 4 weeks, about a number of properties in the Salford area, and left a number of messages and no one returns any calls, or answers any emails, Its a shame for people trying to let there properties.
1/5
GoogleEnquired to find out if Philip James would be our estate agent and sell our flat. Contacted them multiple times, they never came back to us so we went with a different estate agents.
4/5
GoogleCurrently renting with these guys and generally it’s been pretty positive. Had a dispute with our landlord that they sorted promptly, getting the flat was generally pretty smooth. I think their email response rate could be improved and it can also be quite hard to get through to someone on the phone. 4/5.PositiveQuality, Value
1/5
GoogleBeen a tenant for 12 months in 42 Cotton Hill, Withington. Very expensive admin fees. Do not vet the private land lords or the properties that they represent. This has lead me to be stuck with a very difficult private landlady in a house ridden with damp. I would strongly suggest you avoid. The pretend five star reviews did give me a chuckle. "Hank Littleman"
1/5
GoogleLeave messages. Never call back.
Dear Peter We are truly sorry to hear that you are having difficulty reaching the Manchester office. Their phone lines can get busy, but you can email: marketing@philipjames.co.uk with your name, phone number, and email address and our lettings manager will get back to you as soon as possible. Many thanks
1/5
GoogleApalling excuse for a letting agent with non existent customer service. Even if they are recieving "2500 phone calls a day" and all their properties are rented out as soon as they become available, why do they still advertise these properties on Rightmove and waste people's time?
1/5
GoogleHi I never received a reply.
Dear Martyn Thank you for taking the time to leave a review. Can you please send your enquiry to marketing@philipjames.co.uk so that we can investigate this for you?
1/5
GoogleNot helpful at all, several times go to this place and the employer not help me to rent a flat although I need urgently to rent one , also I leave my email to send properties matched with my need but they don't send anything at all
1/5
Google0 stars.... horrible service provider. never calls you back. I rented a property from this agency, once i paid the agency fee and signed the contract. they are not helpful at all. they make you call here and there but never do what you ask them to do. I would say stay away from this letting agency, they are absolutely horrible.
5/5
GoogleLorrine usher she was vary helpful with me. Thank you
Thank you for your 5 star review. Your comments have been passed to Lorraine.
2/5
GoogleThe lettings team don't answer their telephones and won't reply to any messages left. The apartment had not been 'deep cleaned' as promised and there was human waste in the damaged bathroom grout- disgusting. I'm currently in contact with a lettings manager to try and resolve this matter, please see Trustpilot as to the result of this action.
1/5
GoogleAdding to the list of people telling you go with ANY OTHER agency.
Sorry to see you left us a 1 star review. If you want to discuss your experience with Philip James so that we can learn and improve our service, please email marketing@philipjames.co.uk. Thanks.
4/5
GoogleGreat experience - Mark was really helpful and transparent throughout the whole process. Would recommend!
1/5
GoogleThe most awful estate agents I've ever had the misfortune of having to deal with. If you can avoid dealing with them from rentals, please do so. They do not care about their tenants in any way. They do not respond to tenant requests. From Day 1, they have been terrible at basic customer services. Not recommended.
5/5
TrustpilotSeamless process
Seamless process and good, clear communications by Sophie Rowland-Jones.
Thank you for your 5 star review!
1/5
GoogleThey post nice flats that meets my requirements but have no time to return calls or inquiries. I see atleast 3 properties that meet my requirements and when I call or enquire, get poor service. Not even bothered to take my request. Really upsetting.NegativeQuality
1/5
GoogleAVOID AT ALL COSTS! Extremely unprofessional and incompetent. My housemates and I could not have been more disappointed with the whole letting experience. It took us over 6 months to receive our deposit back - the deductions to our deposit were absolutely extortionate! Would have given it 0 stars if I could have.
1/5
GoogleThe most awful estate agents I've ever had the misfortune of having to deal with. If you can avoid dealing with them from rentals, please do so. They do not care about their tenants in any way. They do not respond to tenant requests. From Day 1, they have been terrible at basic customer services. Not recommended.
1/5
GoogleI was told they would phone me back regarding a property that I was extremely interested in. I never received that call. Having just moved from overseas, I was needing an expertise help & advice. Generally unhelpful & unwilling to help prospective ready to pay tenants.
1/5
TrustpilotDon't bother to even try and book a…
Don't bother to even try and book a viewing. They don't answer their phone for days and have openly admitted they don't respond to emails. Go instore to ask for assistance and just was spoken to by a snobby woman who refused to help.
5/5
GoogleSophie Rowland Jones
Dear Helen Thank you for your 5 star rating. We appreciate taking the time to do so.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
