Trusted Agent profile · Manchester
★★★★★
951 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 951 reviews on three platforms, including 608 Google reviews rated 2.5.
Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
GoogleThis is the worst letting agency I can say exists. Very rude and unprofessional, they only care about money and not tenant welfare. They charge exorbitant agency fees and still charged me again when i needed to extend my tenancy. They never treat complaints and conned me on my security deposit for problems that were existent on my moving into the flat. Please avoid at all cost. Very rude staff as well.
4/5
TrustpilotMark always kept me informed on…
Mark always kept me informed on progress, his patience when things didn't go according to plan, is commendable. Thanks for all your support.Maliika
Thank you for your positive review!
1/5
GoogleDO NOT ADVERTISE YOUR PROPERTY HERE! The worst property agency in manchester, unproffesional and rude people.
Dear Ali Kindly send us an email to marketing@philipjames.co.uk by providing us with more information with regards to your experience. The more detail you provide, the easier and quicker it will be for us to investigate the matter and provide you with feedback and correct any inconvenience that might've been caused by us. Regards,
1/5
Google-100 stars. They never respond. And I see that everyone here has a problem with them. Unbelievable
Dear May We are sorry to hear that you are struggling to reach our Manchester office. The phone lines can get busy at times and we encourage you to try again or alternatively send an email to marketing@philipjames.co.uk Regards
5/5
TrustpilotGood service from Philip James, Didsbury
Mark at Philip James was acting for the vendor of the house we purchased. Very helpful and always easy to contact. Would recommend
Thank you for your 5 star review!
1/5
GoogleVery bad behaviour rude and unprofessional staff started calling and emailing from 10 AM but no response then went there office Manchester personally traveled from Blackpool .but very disappointing .Really I feel insult from there behaviour. I have never seen Bad people like them . They must need training how to respect Clients and behaviour and professionalism 👎👎👎👎👎
5/5
GoogleGabriella was super helpful throughout the move in process and love the flat!
1/5
GoogleThe worst. Poorly written emails, awful communication and poor service. Genuinely the turd of Manchesters management service. If you're a student, stay away. They make university experiance of living in your own house a tiresome chore of chasing emails. I would not recommend to anyone. Also, Its worth being suspicious of the positive reviews. To have either 5* or 1* with no in between is incredibly strange. I cannot put into words how awful these guys are.
1/5
GoogleThis is the 3rd house I have let. Never previously have I had such problems with a Letting agency... They are great when you look around houses but once you've committed Philip James are aweful.they are slow to respond to enquiries. The company seems very disorganized and treat students without any respect even though we pay just as much as anyone else. I would avoid at all costs! I will never use them again.
1/5
GoogleNo one showed up to the appointment! Tried to reach out, waited 20 minutes, still no one showed up
Dear Georgi. We are truly sorry that the service you've received was less than ideal and did not meet your expectations. Please email marketing@philipjames.co.uk providing us with more information so that we can investigate this matter for you.
1/5
GoogleThey could not care less. It is easier to be received by the King than getting a reply from them.
Sorry to hear that you are having difficulty reaching the Manchester office. Their phone lines can get busy, but you can email: marketing@philipjames.co.uk with your contact details and we will pass you over to the lettings manager there. Many thanks
5/5
TrustpilotSeemless and easy
Seemless and easy, the agent Maria couldn’t have made the process simpler for us! A true professional and a asset to your team.
Thank you for your 5 star review!
5/5
TrustpilotSuper friendly and very thorough with…
Super friendly and very thorough with his inspection!
Dear AnaisThank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.Regards,The Philip James Team
1/5
GoogleLandlord review: After taking Philip James to an independent ombudsman and having 6 complaints upheld, PJ were forced to pay me compensation. I subsequently asked that they apologise for all of the problems they had caused me, and wasted time. They couldn't bring themselves to apologise. I am now taking my complaint to the next level (Propertymark, the independent body that certifies they are a credible company), as a result. Shame.
1/5
GoogleDon't use this company.Bad PR obviously don't inspect a property before reletting. Pathetic staff response.
Dear Roy We are sorry to see that your experience with us was less than ideal. You haven't provided much information as to why you was unsatisfied. Can you please send as an email to marketing@philipjames.co.uk providing us with more detailed information. Regards
1/5
GoogleI will not be using Philip James ever again after my experience with them and I hope people reading this will do the same. When you have an issue or problem they can take up to a week to get back if at all. Emailed the wrong person (data protection breach?) and didn't include the original inventory PDF when moving out so resulted in extortionate charges which I contested to no reply... Never again.
1/5
GoogleSorry this wasn’t meant for lettings, it was meant for the sales department! I have left a review for the sales department now on the right page.
Thank you for advising that you left you feedback on the wrong business page, I've asked Google to remove this review as it's not related to Lettings.
1/5
GoogleNever answer the phone. Waste of time trying to get hold of them for any property details.
Dear Sean. Sorry to hear you are having difficulty reaching the Manchester office. Their phone lines can get busy, but you can email marketing@philipjames.co.uk with your name, phone number, and email address and one of our managers will get back to you as soon as possible. Many thanks.
5/5
TrustpilotAlways like dealing with Amy Reeves she…
Always like dealing with Amy Reeves she deals with anything in a timely manner and always resolves my queries for me!
Thank you for your 5 star review!
1/5
GoogleMultiple calls, voice mails and emails. Nothing. Went to their office only to be told by an agent who could not give a toss that the property had gone. Not sure why they have a phone as they never answer. Useless
5/5
GoogleGreat service! The letting service was efficient and effective. Required little intervention as the Landlord, a special thanks goes to Lorraine Usher!
Thank you for your 5 star review for Lorraine.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, all staff members extremely helpful.Thank you
Dear RoryThank you for taking the time to rate and review our service. We are glad to hear that you are more than satisfied with the service provided to you.Regards,
5/5
GoogleMy experience was very positive. I used the service for overseas investors as I live in China. I was very impressed by a professional service. My questions were all answered. I received a special customer service with instant replies to my questions via the Wechat app (Chinese Whatsap). I would not have bought my property without the confidence i had in the agent. It is on the rental market and doing well.
1/5
TrustpilotReally poor service
Really poor service. during a Covid 19 crisis, they refuse to negotiate the final month's rent on a student property that cannot be used due to Universities being closed and students all sent home. This would have cost the landlord £300 but still they refuse to write this off to help out students. Absolutely appaulling, just shows what a business is truly like when in times of need.....
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Philip James Manchester Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
