5/5
GoogleAmazing service 10 years with them and they were so fair! Really happy with PJ thanks for being awesome guys!
Trusted Agent profile · Manchester
Philip James Manchester Manchester reviews
★★★★★
951 reviews across 3 platforms
293 Deansgate, Manchester, M3 4EW
Philip James Manchester's office in Manchester, at 293 Deansgate, is rated 3.0 out of 5 across 951 reviews on three platforms, including 608 Google reviews rated 2.5.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google3/5
GoogleHello, i have been trying to contact you through phone and emails with no answer. Please contact me back
1/5
GoogleTerrible. I was left without water for 18 days. Yes as many as 18. I eventually moved out because you obviously can’t live without water. I’ve requested a refund and I’ve been ignored.
5/5
GoogleHappy with the service received from the sales team (Lewis and Lisa). Purchasing property through them is smooth sailing!
1/5
TrustpilotUnprofessional
Agent replied · 25 September 2026
Dear Jason Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please could you reach out to us directly with a few more details so we can investigate what happened and resolve this for you? We’d really appreciate the opportunity to look into it properly and put things right. Kind Regards: The Philip James Team
1/5
GoogleVery rude and insulting behaviour especially with Asian people very bad customer service 👎👎👎👎 …
1/5
GoogleImpossible to get through on the phone or email. No call back for voicemail, nor replies to emails.
1/5
GoogleWorst estate agents I have ever worked with. Poor people skills from Director right through the company. Would never use them again. Wish 0 star was an option
1/5
GoogleAdvertise properties that are unavailable, have to call 10 times before they answer the phone. Complete ignorance
1/5
GooglePoor effort. Told one thing then told another. Always something mixed up.. after paying the fees they had no idea where the keys were. Barely answer the phone. Just all around poor experience.
1/5
GoogleWorst estate agency I've dealt with. Turned up to a flat full of mould and broken furniture. Zero action taken and literally get ignored peresistently over email.
1/5
GoogleThey are neither reachable nor they ever call back. You can not depend on their listings.
1/5
GoogleWorst property management in the country. I would rather sleep on the streets than in any of your properties ever again. AVOID
4/5
GoogleThey provide us with key. I think we don't have any problem while taking keys...
5/5
GoogleHad a good experience with these guys. Marc found me some great tennants and the valuation was spot on. Good communication too, always quick getting back to me, would recommend!
1/5
GoogleWorst customer service. Holds so many properties for letting, but noone answers the calls.
1/5
GoogleAbsolutely useless - won’t respond to any calls, emails, voicemails. How are they operational?!
5/5
GoogleI viewed a couple of properties through Philip James recently. Although I didn't rent a property with them I found the staff both on viewings and the office to be very professional.
1/5
GoogleAnything you ask them to do will take 10x longer than it should, have been waiting 2 months for a flat deposit and still nothing.
1/5
GoogleThey will not hesitate in leaving you waiting and breaking the contract on their end. We had no hot water in the flat for two weeks. Avoid like the plague.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional service in and out - great help with any questions i had - no matter how small or annoying. Recommend for their knowledge of city centre
1/5
GoogleThe worst customer service I have witnessed in a while, extremely unhelpful.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Dear Muj Thank you for your 5 star review! Kind Regards: The Philip James Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
