Trusted Agent profile · Manchester
★★★★★
406 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.7 out of 5 across 406 reviews on three platforms, including 150 Google reviews rated 1.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotDarren the plumber
Darren did a fab job! Honestly, I’ve had endless issues with the bathroom and he’s not only done an excellent job but it looks pristine.
Hello Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Darren's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotDawn has visited our property a…
Dawn has visited our property a numerous of times. She’s very polite and friendly and gets on with her work which is always excellent done.
Hello, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Dawn's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotMark on the mould team did another…
Mark on the mould team did another amazing job bathroom looking amazing again. Going above and beyond explaining as he went along.
Hi Sinead, Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were pleased with the service provided by Mark, and we’ll be sure to pass your kind feedback on to the team. Yours sincerely, Onward Homes
5/5
TrustpilotThanks Danielle
Got through quickly.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service, So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotCarl dmc
Carl dmc. This guy is very polite and dilegent. His service was excellent. We are very satisfied with his job at home.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service, So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
2/5
TrustpilotThe customer service team is great rest of the system is poor
The customer service team is great and seem to want to help in any way they can but when it come to Onward and Onward contractors actually doing anything like repairs or adaptaions you are lucky if someone comes out on the appointment time and day never mind actually doing anything.
5/5
TrustpilotThe plumber we had was very polite
The plumber we had was very polite, clean and went above and beyond. Gave some very good advice also.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
1/5
GoogleThere is a man named John rosler who is so called “head of repairs” at onward homes. If this man says he’s coming to do a repair at your home, cancel it or you will regret it!! This man literally tried to steal my water meter to cover up evidence of high water readings due to a heating/boiler problem. The meter belongs to united utilities, not onward. This would have been theft I was told by u/u, do not under any circumstances let anybody take the water meter, said united utilities. He tries to cover this up every time he gets a hold of it. John rosler, look out for the name.
1/5
Googlethis is the worse housing association I've ever had to deal with, the company shows a lack if care to people who live within their properties, it takes weeks to get any repairs done by Fortem or Liberty, they show zero compassion when calling & keep increasing the rent every year meaning it is now becoming unaffordable for a single person. My mum rents a 3 bedroomed house in Stretford and pays £160 less than I do & I live in a flat in Cheetham Hill how does that make any sense? There is also fly tipping at my communal bins which gets taken after a year of complaining just for it to happen again & again. they fit CCTV within the hallways & outside of the flats but when you ask them for CCTV footage they don't have access to it, there has been scaffolding outside for 6 months blocking off half the car park & I haven't seen anybody doing anything. they advertise properties on their website but don't actually seem to give them to anybody. makes no sense
5/5
TrustpilotMy Onward Journey has been Fantastic To…
My Onward Journey has been Fantastic To work for a company with such great focus on cultures and behaviours which allows you to progress within the company and succeed within your role .The ability to work with colleagues at all levels within the group allows you to make a difference how ever big or small and your opinion matters ..Looking forward in continuing the next chapter with Onward and it’s Growth
1/5
TrustpilotI tried to HELP, WHY OH WHY.
How is it possible, I'm confused, not even sure how some of this is even capable of doing , I had a warm in winter cool in summer house, until the switchover from contour to onward, I now have the worst so-called double glazed windows, the noise pollution is on another level , some days, no everyday I desperately pull back blinds thinking my windows are broken because I hear no difference between an open window or closed one .the glass in the windows is under the official window thickness allowed in what's a double glazed window,my bathroom, ruined ,bathroom under bath area constant leak which as caused kitchen ceiling to start to sag and discolour,I have had hip replacement and the temperature drop when the heating is off in autumn through to the summer weather is a death sentence to unfit older people, PERSONALLY I THINK THESE HOUSES ARE GETTING DANGEROUS TO LIVE IN .I have to many complaints to write down, DON'T KNOW WHO TO BLAME ANYMORE. lost for words, We pay way to much for these properties.i really can't state just how bad their repair people are,I'm confused, I helped onward with a dog fouling problem, but they couldn't send someone out to sort out a bathroom sink ,Scaffolding has been put around my property with no bump barriers at head or shoulder height, scaffolding left up at my property for weeks without my knowledge,I could go on and on and on .we pay to much for these properties.Onward, NOT SURE WHAT THEIR ABOUT,THEM PLASTIC WINDOWS, sorry UPVC , DOUBLE GLAZED, YEA RIGHT. Property foundations, I moved into an house who's foundations were basic at best , yes my house could of had subsided dangerously but for myself noticing the noise pollution only my house was experiencing, my last house on the left is a DANGER HAZARD TO HUMANS IF THEY HAVE A SLIGHT HEALTH PROBLEM, I FEEL SORRY FOR THE ELDERLY IN THESE HOUSES. SERIOUSLY I WORRY FOR THEM , these houses are not built to sustain heat . We pay to much for these properties.
1/5
TrustpilotLive near the homes beware...
I'll start by saying we live near the homes owned by this company so this is based on how they've handled external issues with the people they're happy to home in the community.
1/5
TrustpilotThis has to be the worst housing…
This has to be the worst housing association on the planet. No service what's so ever. 4 times a company has turned up un announced to fit new front door. Not even had any contact from Onward to say a new door was being fitted. And no 24 hours notice, that is a legal requirement. I then arrange with the company direct for them to come. after having to use A days holiday from work. the appointment was booked from 8am as agreed. 10.00 am and nobody has turned up ! rang the company to be told the fitters have been stuck in traffic and will be there in approx. 90 mins! so 3.30mins late and nobody rang me to notify me. I send an email through the online portal to Onward asking them their formal complaints procedure and still have not even received an acknowledgement of the complaint let alone the complaints form.Bronwen Rapley you should resign as you clearly cannot do the job. The service that is given is not acceptable. You actually put the rent up by 7% last year which was the maximum allowed then also put service charge up by 110%. I would not mind paying if we got any service whats so ever.James Coffey
Good Morning Mr James Coffey, Thank you for bringing this to our attention. We are sorry that your experience with our repair service wasn’t positive on this occasion. So we can put things right, we need a little more information.Please get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays. Yours sincerely,Onward Homes
5/5
TrustpilotMark from the mould team arrived on…
Mark from the mould team arrived on time, he was very polite and well mannered
Hello Melissa, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Mark's service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
5/5
TrustpilotAbsolutely brilliant job so happy with…
Absolutely brilliant job so happy with him thank you so much absolutely spot on
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
3/5
TrustpilotStaff are very helpful but systems leave a lot to be desired
I received a statement titled rent, but it actually was for service charge payments!
Hi, Thank you for bringing this to our attention. We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot. If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays Yours sincerely, Onward homes
1/5
GoogleWe have a lot of issue with the neighbour she so Crazy making a lot of noise in the midnight plus screaming outside the house She’s fighting to everyone neighbours & we have Report from the Land but still nothing yet ? She not okay with me she so crazy They need to do something We can’t not living like this from my area
5/5
TrustpilotSincere thanks - Onward Homes
Contacted Onward’s homes today for a boiler repair that needs repair for hot water
Hello, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
1/5
TrustpilotOnward home more like on the way to the ward
The house we are currently renting from onward home is Dickensian style. With bad rising damp and mould in the property. Onward will not acknowledge this house is clearly toxic and a health hazard. After 4 years of living in a building site with a revolving door of builders, for an exhausting list of jobs. Phone calls and emails. Appointments with inspectors and contractors. A leaking gutter took a year to fix. The gas fire was condemned when we moved in and finally replaced 2 years later. The concrete lounge floor erupted and took a year to have this replaced. The boiler exploded with the mice eating the wires. This left us with no heating/hot water for 2 weeks We were shown the property at dusk pre sign - up. So we wouldn’t have seen the mouse holes. Filled with Brillo pads now . But Pest control is needed regularly. I pay for this - it is provided for by my local council. Poison is permanently down. The bathroom has also been fully replaced. This took 2 weeks. Approximately one year ago the Walls were treated for mould in the bedroom, hallway, lounge, kitchen, and footwell of stairs. This mould has returned currently awaiting an inspection appointment to have this re treated. Please know Onwards complaints department seems none existent. Love From the hammer house of horrors with the essence of a Victorian era
5/5
TrustpilotMark,done really good mold treatment…
Mark,done really good mold treatment work at my whole house,excellent service!!!
Hi Ayesha, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
1/5
TrustpilotBeware!!!
Beware!!!! Had my electric check last week . They neglected to turn my freezer back on at the plug. Consequently all my food defrosted and had to be binned.They refused to compensate me as they said it was human error. They declined to say who made the error and I should claim on my insurance. It certainly was not my error ,so all the little extras I had bought for Christmas is in the bin. Disgraceful attitude towards 2 pensioners ,SHAME ON T HEM.
5/5
TrustpilotI just signed up for 1 bed ground floor…
I just signed up for 1 bed ground floor flat today. I was greeted by Lisa at the property and she was a delight, she went through everything thoroughly and made sure I understood everything before signing up and making the payment. Thank you Lisa
5/5
TrustpilotCarl dmc was amazing
Carl dmc was amazing, great work done
Hi, Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were happy with the service you received, and we will be sure to pass your kind feedback on to the team. Yours sincerely, Onward Homes
2/5
GoogleTerrible Management, no follow through on Complaints, anti social behaviour, swearing, screaming, arguing & noise is rife on this site! New people coming in seem to be disruptive & don't have any intentions of living in harmony with other residents? Please Check References & please Do Check Police Records for Asbo's & Previous Assaults? This once lovely Community is Suffering & has now changed very badly!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Onward Homes's Manchester office has 406 reviews across three platforms: 150 on Google, 5 on Yell, 251 on Trustpilot.
Onward Homes Manchester is rated 2.7 out of 5 across all 406 reviews, and 1.6 out of 5 on Google from 150 reviews.
Onward Homes Manchester, 2 Christie Way, Didsbury, Manchester, M21 7QY.
