Trusted Agent profile · Manchester
★★★★★
432 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.9 out of 5 across 432 reviews on three platforms, including 150 Google reviews rated 1.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotI just signed up for 1 bed ground floor…
I just signed up for 1 bed ground floor flat today. I was greeted by Lisa at the property and she was a delight, she went through everything thoroughly and made sure I understood everything before signing up and making the payment. Thank you Lisa
5/5
TrustpilotCarl dmc was amazing
Carl dmc was amazing, great work done
Hi, Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were happy with the service you received, and we will be sure to pass your kind feedback on to the team. Yours sincerely, Onward Homes
2/5
GoogleTerrible Management, no follow through on Complaints, anti social behaviour, swearing, screaming, arguing & noise is rife on this site! New people coming in seem to be disruptive & don't have any intentions of living in harmony with other residents? Please Check References & please Do Check Police Records for Asbo's & Previous Assaults? This once lovely Community is Suffering & has now changed very badly!
1/5
GoogleIgnore all you want. I am still waiting for a resolution. Your company now is tormenting the area, and the are ALL WEAR heavy duty construction headphones and have ZERO REGARDS in surrounding areas, and for people on sick leave and trying to rest.. Tormenting and spending hours, near a house. Walking around and grinning. You would never, ever see such housing maintenance service, somewhere in Marlborough or Devizes, Frodsam. Disgusting how you've disroyed everything. Entering properties with no permission and just jain saw massacre every plant. Took down 20 meters coverage of 10 year old privacy hedges. Barbaric service. Who will compensate the privacy hedges you have destroyed?
5/5
TrustpilotCarl dmc
Carl dmc, very helpful.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
5/5
TrustpilotOnward repair workman Scott attended to…
Onward repair workman Scott attended to do the work on my property no issues what so ever friendly,chatty approachable got on with the job and was tidy thanks very much.
Hi Penny, It’s wonderful to hear that you had a great experience with our colleague Scott. Thank you so much for taking the time to leave a positive review. Best wishes, Onward Homes
1/5
GoogleIf only there was an option for minus one million stars, but that still wouldn't be enough for this deplorable company, I have been left for 13 days without heat and hot water, I have a vulnerable child and these shower are doing absolutely nothing to rectify the situation 😡😡 …
1/5
GoogleI have reported a broken Fire Door three times now since the end of May in a block of flats in Nantwich that my mother resides in (Over 50) they said it was going to fixed in June now the end of August - surely this is against fire regulations!!! Some of the residents have dementia and are elderly - shocking response
1/5
GoogleCANNOT BE TRUSTED. Promise you things at sign up but then change their mind. Tell you they will sort things and ring you back but they do not. DO NOT BELIEVE WHAT THEY TELL YOU.
5/5
TrustpilotMark from mould team was really lovely
Mark from mould team was really lovely, he completed his job professionally and to a high standard. I'm very happy with the finished work.
Hi Paige, It’s wonderful to hear that you had a great experience with our colleague Mark. Thank you so much for taking the time to leave a positive review. Best wishes, Onward Homes
1/5
GoogleContour is one of the two reasons I sold my house. I was a house owner and was charged a fee every month. I asked them why they charged me and got no response for two years, even though I repetitively called them, emailed them, went to their offices to talk to someone face-to-face and sent them recommended letters. After 2 years of that joke, I told them I wanted a response, but would stop paying them until they could explain me what I was paying for. Their response came a few weeks letter as a small court claim for non payment. Contour belongs to those companies that will priorities making money over anything else. To my mind, that company is a scam that shouldn't be authorised to operate.
5/5
TrustpilotMy housing officer was perfect helped…
My housing officer was perfect helped me a lot im so happy
Hi Marie, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our housing officer's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
1/5
GoogleGarden has been flooded with raw sewage for at least 2 weeks. Onward sends a contractor who takes a look, gets back in his van and drives off. Rinse and repeat. Now calling environmental health as our health is at risk. Call centre staff are trying to help, but this is appalling!
1/5
TrustpilotHow is this company even allowed to…
How is this company even allowed to trade. They are the most aggressive morally bankrupt company I've ever dealt with and continually sucking money and washing it down the drain. They treat us like open forms of credit. Always sending Passive aggressive letters, they are protected by the lack of regualtion from the givernemnt .They really need reviewing and their practices scrutinised.
1/5
GoogleTerrible company. Runs the Service Charge for my building. Spends over every year. This year service charge was £305 per month, deficit means they have being spending more than £500 a month and are now demanding over £2,000 right before Christmas.
1/5
TrustpilotSat shaking in my seat about this
I have been trying to get a repair sorted for roof leaks for about 5 years now. Each time someone comes out , but nobody knows how to access the roof as it has antennae on it. We have not got past this. My bathroom and bedroom both have filthy brown stains and bubbles in the ceiling and need a full paint job and repairs, but I've not done this until the leaks are fixed.A leak in the building was ignored, to the point that the generator room got flooded, and the entire property evacuated. Since then there has been ongoing works, but my repair has not received any updates. If I ring, the homeowner team is unreachable and messages are passed on.With no exaggeration, I have made 170 phone calls about my property over the last year and we are nowhere close to resolution of my problem.
5/5
TrustpilotI spoke to a lady called Julie for a…
I spoke to a lady called Julie for a least 30 minutes about the repair to my kitchen floor, she was very understanding patient and a great help to me .keep up the good work Julie and thanks once again.
1/5
GoogleRent off these cowboys as a last resort Say their call centre staff are specialists what a joke. Uncaring is the word they will leave you without water and say 21 days is ok to wait for the repair. Use bottled water is their response. Stay clear if you can
5/5
TrustpilotMark came over and was amazing and…
Mark came over and was amazing and helped with mould and instructed us with further informations
Hi Abdul, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Damp and Mould service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
1/5
TrustpilotOnward have STILL not sorted my many…
Onward have STILL not sorted my many issues out. I have kept ALL the Onward Portal messages I have had with them over the past 2 years promising the jobs would be done. Well today one of the jobs was to be fixed...after AXIS never showed up to do the job over a month ago, Onward, despite me warning them twice that the next company booked would not be able to do the job still sent them. CLASSIC the AR$E don't know what the PEA brain is doing. I have been warned and on a watch list with them for telling them how it is and they don't like it a CRY!. WOKE to the LIMIT.Anyway, The job is to replace a ceiling they ripped down to install a pipe that had to be moved. They left the ceiling bare, Wood rafters showing spiders and slugs slithering all over the place. I have wated for over a year for this to be sorted. Today they sent out A Gas engineer to plaster a $odding ceiling. He looked and said 'What am I supposed to do with that?' we laughed and I told him the story.I have stopped my rent for the last 2 months, placed it in a holding account and when all 4 jobs that I've waited for (One for 4 years) I'll pay it, Less the charge I'm giving then @ £60 a pop for not turning up or sending the wrong company to do a job. I really don't care if they say they are going to EVICT me for my attitude or non payment. It will have to co to court first & I have over 300 pages of A4 printed of communications with them. Some they say don't exist and some they say are not missing when they are. They forget that just as much as they keep records SO CAN I. Something the military taught me to do.ONWARD...BRING IT ON!I have NEVER seen a reply from Onward on this site have you?
1/5
TrustpilotLife threatening “defects”
My advise to anyone thinking going for shared ownership for a quicker alternative to home ownership please don’t, especially with Onward. From day one we have had nothing but problems and issues with them taking responsibility and if they do it is months before anyone actually turns up to fix an issue and even THEN you book a day off work and no one turns up. We’ve had a gas leak (for WEEKS after moving in) behind our integrated oven that we had to get British Gas out ourselves for, broken door handles so no safe exit from the property during the gas leak. We’ve had BLACK mould in our bedroom for over a year and builders scratching their heads telling us to use bleach when I am asthmatic and disabled, I had to sleep on my sofa for months and this massively aggravated my disability and pain, only when threatening with legal action was this rectified and when they sent people to plaster the repaired areas they damaged our carpets, walls, blinds and it is still like this now and spending most of their time smoking on my driveway and blasting music in their vans. We’ve had a builder randomly turn up and climb on our roof banging around for almost an hour with no one from the office or contractors knowing who this is magically? Now months after one of our roof tiles and the edge of our home has fallen off and could of killed one of us, when emailing customer services I have been told “your out of your defect period so… sort it yourself.” Even though it was fine BEFORE one of the people THEY hired messed around on our roof. Cracks in walls, left without a working shower in our master bedroom for over six months with a household of 6 people, two of them disabled children who need to use the bath often. Creaking stairs, wobbly banisters, site wide electrical failures leading to wasted food and terrified children, windows with seals not done correctly allowing water and damp to appear. I could go on for hours. If you value your life do NOT go with onward homes or Anwyl contractors. My children now cannot go into the garden safely due to the roof issue and the possibility of them being hit by a roof tile and us not being in a financial situation to fix it ourselves due to the amount we have had to spend repairing or redecorating time and time again after their “repairs” where completed. Again, deadly company and we have only just hit our two year mark of living here and are looking to move ASAP. I will be seeking the help of our local MP and contacting newspapers to ensure others do not fall for the scam that is onward homes. Be safe, avoid them.
1/5
TrustpilotWhat a waste of space this company is.
What a waste of space this company is . Put a formal complaint against PaulMunday housing expert (lol)for onward ( contour ) . To be told he wouldn’t be aware of the complaint . To then find out he was part of the resolution team that looks after the issues . They /he are a complete joke . Issues what are going back many years are just fobbed off saying we need to talk to whoever .. fly tipping , rubbish left everywhere .among many issues .Their building /repair team LIBERTY are useless . Just repairing holes in plaster where door handles have caught against it , like a 3 year old had done it . Their fees keep raising yet the service is rolling down that hill . You’re a disgrace Onward/Contour .The mission statement from the CEO.. she’s living on a different planet . If I could have given no stars I would .
1/5
GoogleAbsolutely useless, report something never get back to you , we pay for our electrician to repair burnt out light switch which they said it would be a few months before they can get anyone there, we have a tree next to our house roots are …
5/5
TrustpilotReally attentive to my enquiries and…
Really attentive to my enquiries and quick to respond! Very helpful, the engineer Keith Webster was quick to fix the boiler, very courteous and polite, clean and tidy, sorted very quickly , thanks Onwards!! A happy customer
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