5/5
TrustpilotKeith from Onwards was brilliant
Keith from Onwards was brilliant. Come out and kept to his word shame carnt be said about Liberty Gas who don’t keep to there word and do a cr*p job
Trusted Agent profile · Manchester
Onward Homes Manchester reviews
★★★★★
432 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.9 out of 5 across 432 reviews on three platforms, including 150 Google reviews rated 1.6.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI am a wheelchair user and applying to…
I am a wheelchair user and applying to onward for a ramp on rear of my bungalow which my o.t fully supported but have been turned down because of funding however they pay for staff to trave to events to see over paid mps brag about what they see as innovative products for future housing and yet can’t look after they housing or tenants they currently have , shame on you onward housing but if an mp had a bungalow from yourselfs I thing there case would be passed immediately
1/5
TrustpilotMassive breech in security
Giving one star not because of the customer service she was wonderful but for GDPR they are breaking it’s a breech of security, I made a payment today and the recap she included saying my bank details aloud over the phone in an office full of staff anyone could of heard her and written my bank details down to say I was mortified is an understatement working customer service myself and working with peoples sensitive details this would never happen never ever would we repeat customers bank details over the phone , I did ask the advisor if she was aware of this and she stated no but would take it to her manager as I stated this is a massive breech in security and I advise this shambles of a company to get bk into the training room asap 😡😡😡😡😡
1/5
GoogleWeek 2 with no heating or hot water left with one little heater for a three bed house in the cold weather -7 it got to and I’ll health is not good
5/5
TrustpilotOnward homes review
The whole process of getting our new bungalow was made easy with very good communication from onward homes the bungalow had been done up to a high standard on moving in yes we had a couple of small repairs to report but they were put right very punctually Kelly who signed us up for the property was was lovely and very informative and professional. So far I have found onward homes to be a very creditable housing association we are looking forward to many happy years in our new home .
5/5
TrustpilotDoes anyone know what they are doing
Onwards home I keep stressing to them that repairs i can not take time off work and to arrange for Friday afternoons this is constantly ignored I had a leak from the boiler recently I phoned it in they sent their guys kieth and Charlie who fixed the leak but it needed a further part so it was an open repair only to get an email to say they are coming to do a gas service check I phoned to say how can they do a service if the boiler isn't fully fixed so took an hour and a half on the phone to rearrange kieth and Charlie came today to fix said boiler ( brilliant guys) and off they went they got 2 mins down the road to only get sent back to do the gas service check this is poor planning on onwards homes twice on the phone to report other issues I've had to repair things myself in the past like the shoddy pipe work under the bath that leaked everywhere because it wasn't deemed a priority I'm no plumber but a trip to screwfix and the problem was sorted they put up my rent expect tenants to keep the houses in order I keep my side of the bargain but can't get the help needed from onward at my inconvenience I work full time I pay my rent in fact I'm ahead don't know what more I can do customer services don't seem to communicate with each other
1/5
GoogleSo Thursday evening the night before Good Friday unfortunately the rain was coming down fast , I heard a dripping over my bedroom window which was hitting my windowsill I got up to see water dropping down I couldn’t put a bucket there to collect the water as my window sill it on a couple of cams in width , I called onwards Good Friday and closed until Tuesday which is just ridiculous in itself for what I would call an emergency, I called Tuesday they booked me in for the same day but a no show no telephone call to advised cancellation, I called Wednesday to be told my appointment had been cancelled, I advised the c/s girl that the wall is absolutely drenched wet through due to the heavy rain we had in Oldham .on Wednesday ,I asked the poor girl why my emergency appointment had been cancelled and she stayed because the weather was nice on Tuesday I have never been more insulted in my life we live in England it’s April of course it’s going to bloody rain!! This happened approximately 3 years ago , I sought legal advice and sued onwards which I won and if nothing is done in the next day or so I shall be going down the legal route again,I work hard for my money I’ve spent thousands on my home to be treated like garbage whilst they have put my rent upto 452 per month from 380 is absolutely scandalous , SHAME ON YOU ONWARDS PS I wouldn’t give 1 star but unfortunately have no choice
1/5
GoogleLeft with no heating over winter Christmas period , Broken the carbon monoxide alarm should have been fitted by October 2022 but fitted feb2024 ,now decided to break another government law by leaving vulnerable Tennants with no heating or hot water been told to fill the bath by using the shower and put a electric heater in the bathroom to keep it warm. ONWARD HOMES are neglecting safety and health issues because they think they are too big to comply with government laws.
1/5
GoogleDisgusting service from call centre, they are bloody useless couldnt organise a piss up in a brewery, repair guys are ok its the call centres that are the problem 6 weeks waiting for repairs is a joke
1/5
TrustpilotThis company called Onward are…throughout company called Onward are dreadfull not had the grass cut since October 2023 and still waiting now it is now 3ft tall they are suposed to inspect on regular i
This company called Onward are dreadfull not had the grass cut since October 2023 and still waiting now it is now 3ft tall they are suposed to inspect on regular interval throughout the year they don't come round at all we have an owners manager who never calls although we pay her wages we pay a service charge on this sheltered site of 40 bungalowsProgress housing are across the Rd and they make this company Onward look stupid
1/5
TrustpilotAbsolutely appalling customer service…
Absolutely appalling customer service by alyia to the point I asked for a manager to be told ill receive a call on tuesday 2nd of April I missed the call witch in actual fact was automated voice asking if I was satisfied !!!They abviously think playing with my mental health is funny I am truly disappointed and think the whole customerservice team and its management need to review how they deal with complaints appalling behaviour from big grown people . Unhappy Hulme residant. Again!
1/5
TrustpilotOnward owes me 200 pounds in…
Onward owes me 200 pounds in compensation but I have had to resort to legal action after waiting and being ignored for ages. Worst bullies imaginable. I waited one and a half hours to get through to them on the phone. No apology but they had 80 people in a queue. No surprise there!!! And then they informed me that I have been on a black list since 2020. So I cannot speak to them unless it's about repairs or rent. Really I have phoned them several times in the last year and had no problem being put through.
1/5
GoogleI was promised a mere £50 compensation in writing by Ferri Brown nearly two years ago. I have sent countless emails and called many times about this, chasing a non-payment. Lucy, from Customer Resolutions picked this up in January 2024, promised a call to finally sort out and has got silent ever since. Liam Bentley, our housing manager hasn’t helped or facilitated a resolution. These people and this awful organisation need to be named and shamed. They have ran these apartments into the ground and have increased our services charges year on year, for worsening services. They are complete pirates and I recommend anybody looking at moving into a property operated by either Onward or Contour (same company), not to!
1/5
GoogleVery poor service for a housing association they can't wait to get there rent but once u need a repair doing Ur waiting months and they cancel Ur repair appointments without telling u and rearrange another appointment this has happened twice to me now i reported a issues/ problem early November due to my sink leaking they booked me in to come out 15 Dec after waiting in all day they didn't turn up I chased the repair via phoning them before they shut & they had rearrange my appointment for 15th Jan when I asked why they couldn't of contacted me regarding the rearrangement they just passed the book saying contractors should of done that! .. few days gone by on 24th of December leak worsened full bathroom flooded had no choice to get them out they come out turned water off & guy said be back after xmas this was not the case so had to waiting for the day in question the next booked appointment on15th jan & same thing happened again to me after waiting in & no contact off them i rang them up & they had rearranged my appointment it's going to be 15 march now lack of communication off them & it feels like they take the Mick out of u shocking I'm paying rent I should have fully functional house not be waiting so long for a simple repair made a complaint they offered me £10 for my inconvenience not going to make my mental health better of all the stress this has impacted on me when all I want is for the job to be done instead of being fobbed off months after months also had damp issues they think its acceptable to live with damp such as this
1/5
TrustpilotToday I had the worst experience ever…
Today I had the worst experience ever with a call center agent her name is "Amina" she was so rude defensive .. had to look at my phone twice to make sure I'm calling onward homes ...
Agent replied · 28 December 2024
Good Morning Mr Amin Elamir,Thank you for bringing this to our attention.We are sorry that your experience with our contact centre wasn’t positive on this occasion. So, we can put things right, we need a little more information so we can work with you to resolve your concernsIf you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays. Yours sincerely,Onward Homes
1/5
TrustpilotI called to ask them to do a welfare check
I called to ask them to do a welfare check regarding my Mother, I call her every morning at 8am, today after 3 un-answered calls I was worried, and called them with my request, (bearing in mind the manager whom is wonderful is on holiday) they called me back telling me my request was refused and I should call police, totally unacceptable for an assisted living complex I cannot fault the manager David who goes out of his way for his tenants, but Onward are not fit for purpose
5/5
TrustpilotNew path at the front door/garden
Fantastic job done by George and Gaz . My path in the front garden had broken and sunk so was unlevel ,trip hazard and had no drainage so was flooding . They come and dug it all up and replaced my badly damage path with new flags and drainage. It looks so much better and safer and hopefully no more flooding around my front door . Great guys ,friendly and cleaned up before leaving. Great job . Thank you
5/5
TrustpilotSocial Housing
In my 2 years experience - I work for a fast growing industry trying to keep up with cultures, trends and customers demands. Its fast paced but so rewarding when you see the real difference you can make to people's lives. My colleagues are fantastic. The work-life balance works for me and my family. The role is diverse and keeps your brain ticking, no clock watching and always thinking outside the box. Ultimately trying to make our customers journey a happy one. There are lots of changes to come and I am excited for the future of Onward Homes.
5/5
TrustpilotPaul came to make sure the was no more…
Paul came to make sure the was no more damp and mould visible and cleaning it all up he went above and beyond a lovely person who listened to me then explained what he was going to do and he was very clean and proffessional would highly recommend
1/5
TrustpilotGot bad damp mould all over my…
Got bad damp mould all over my property. The outside walls needed pointing the builder from axis only did half of the job, & lied he finished the job. On the job he went missing 3 times in his van when he should of be on the job. Then he turned up the again & said he was only looking at it today & not doing the work when the job was booked in to-do. He sat outside down my road for ages so on the tracker, he looks like he's on the job. Avoid Onward homes at all cost because none of your repairs will get get done, all the properties are full of damp & mould. Another guy did the leak above my bay window at the top part with bathroom filler patched up job & the leak ended up really bad all over my living room walls, & my roof was leaking had over 20 repairs & roofer's always did a no show.
1/5
TrustpilotAwful organisation
Awful organisation. Liars and scammers. Dangerous living conditions and appalling workers in every single department, from the people who lie their way through every customer service call who don’t care about their customers at all. To the traders that are unskilled, don’t care, botch every single job they do, drag out the simplest of jobs to make it as inconvenient as possible as they get paid for each call out. And from the other reviews on here, everyone is having the same issue. I’ll be complaining to every single governing body and the council until these scammers are held accountable.
1/5
GoogleI was disappointed with the service. I live in Onward flat for nearly a decade and have never seen anyone cleaning the windows and we had a lady cleaning the reception twice - twice in the whole this time. Of course I was am being charged for above services each week and I cannot quit on this. Front doors are being broke for years now and again, services charge includes repairs but in reality Onward is not interested in fixing it. Inside of the building there is a damp and muld smell which is not to deal with. This is absolutely disgraceful how this company takes the money and does not offer anything in return. Salford M7
5/5
TrustpilotGaz arrived this morning
Gaz arrived this morning, very polite, very professional and a job well done, my Nan is over the moon with her new fence, thank you 👍
1/5
TrustpilotTerrible
Absolutely terrible was left with no heating and hot water for over 2wks had agreement with surveyor I would replace one external door they would replace front they never did so ended up doing it myself. Bath wS that rusty was leaking into kitchen through ceiling lights ended up putting my own bath in as couldn't shower or bath got phonecard 4months later to say they were coming to fit a bath told them not to bother I've done it.roof been leaking since last year never repaired correctly still leaking .now electric gone upstairs no lights and it's going to be a week for them to come out.Absolutely disgusting thank god I'm not elderly .was contour housing when I moved in was great now onward it's shocking and there workmen fotrem are a bunch of cowboys there workmanship is so poor its laughable.was told complex job 2people to take a bath out lol 😆
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
