Trusted Agent profile · Manchester
★★★★★
450 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.8 out of 5 across 450 reviews on three platforms, including 168 Google reviews rated 1.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service & customer care.
Hello, had a visit by Onward Engigneers Michael and Keith regarding my lack of underfloor heating . Thay looked and found where the problem was the first out of 7 visits by other Engineers !!I am so very pleased with the work, but also there custom care,well done and thank you so much Michael & Kieth.these two men are indeed a asset to the company i hope this reflects in there pay scale
1/5
TrustpilotA simple repair
Reported a repair many many weeks ago..... I took a day off work as I was given a 5 hr window for the carpenter to arrive (8am - 1pm in a text).... no show in that time ... so a completely wasted morning... a friend came to pick me up for lunch.... upon leaving the house at 1.30pm.... I got a text to say that Onward had now extended my wait time from 8am - 6pm ????? WHAT.... they expected me to wait an entire 8 hours??? UNBELIEVABLE....escalated the issue as a complaint.... I was offered £30 not to lodge the complaint... I lodged it.... still waiting for a response 2 weeks later . As a hard working tenant.... DISGRACEFUL !!!
Good Morning Ms R Anthony,Thank you for bringing this to our attention. We are sorry that your experience with our repair service wasn’t positive on this occasion. Upon review, I can see this has been highlighted to the relevant department and we are working with you to resolve any concerns If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays. Yours sincerely,Onward Homes
1/5
TrustpilotAvoid at all costs
If I could put no stars I would. Onward housing in Manchester is a joke. Repair urgency downgrading without seeing the job. Poor customer service, excessive heat pump charges. Onward operating like they are cowboys. No accountability what so ever, complaints system devised to block complainants. Nightmare landlord avoid at all costs. Vulnerable tenants left with no flushing toilet for over two weeks and then Onward pretending they didn't know the Tennant was vulnerable but living in an extra care facility with a dementia floor??? Onward do not ring you back and ask for excessive amounts of private information which they do not use. So why ask?
5/5
TrustpilotKeith
Keith from onward attended and got the boiler after being here for 5 minutes. He was the best after all the engineers who previously attended failed to the job. Keith was the top man
Good Morning AlisonThank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our repairs service and will be sure to pass this on to the relevant team.If you’d like to recognise one of our employees or contractors for going above and beyond, you can nominate them for a WOW! Award by visiting onward.co.uk/compliments-and-complaints.Yours sincerely,Onward Homes
5/5
TrustpilotThe guys we're brilliant
The guys we're brilliant, Quick, efficient, an I would recommend them anytime, Super happy with the job the guys have done today, Left everything perfect 👌
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service, So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
1/5
TrustpilotWorst its ever been
Worst its ever been. Boiler has been leaking for 2 weeks all near electrics. First appointment was between 8am and 1pm. Saw the van park up around 12.50pm and he was still sat in his van at 13.05pm. I went out and asked if he was coming to my house and he said he had to do something on his phone. 5 minutes later he reversed out of the street and went. Rang onward and because he sent me a txt saying tried to gain access there was nothing they could do. Booked another appointment for today between 1pm and 5pm. It got to 4.45pm and liberty rang and said the appointment was cancelled as the van had broken down. Supposed to be coming Wednesday morning. Fuming is an understatement. They are incompetent. If we weren't in for appointments we get a threatening letter warning of eviction. Joke. Get rid of onward homes.
5/5
TrustpilotJohn and Tony from DMC
2 Real gents, came to deal with the mould under windows. they could not be more polite and efficient. Very professional and a pleasure to have them in my flat. Thanks guys from a happy OAP.
1/5
GoogleSIMON the 'Gardener' has destroyed plants and trees on my corner plot. One was a privacy bush. It stood proud for 17 years Twice SIMON has SCALPED trees , shrubs and anything else he can find. He has issues, clearly Those bushes were part of the design plans when homes built. Each one carefully selected. In an instant one man has caused destruction that will take years to recover. Aesthetically looks awful. I'm seeking legals as to the sheer desecration. Some six weeks ago he scalped privet bush. So upset. He broke door on electric box during the annihilation too
1/5
TrustpilotAbsolutely shocking
Absolutely shocking my grandma who is 70 next year has been waiting 2 years for her loft to be done water is coming through the loft and making the loft floor all wet this is not on for an elderly woman in the winter she is stressed out and it is making her ill and unwell she has also been waiting for her door to be fixed the glass in the back door is all smashed and there is a wooden panel over the door and they came round with the wrong door size to fix it and that was 6 months ago they have not been since.i am only 16 and yet i am writing this because i am scared for her health
Good Morning Lesley,Thank you for bringing this to our attention.We are sorry that your experience with our repair service wasn’t positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot. If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays. Yours sincerely,Onward Homes
5/5
TrustpilotThe staff was so kind and funny and I…
The staff was so kind and funny and I love when he leaves he tells us before leaving and knocks when he comes inside
Hi Yusra, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
5/5
TrustpilotRobert came round to treat the mould in…
Robert came round to treat the mould in my property he was very professional and explained how to keep mould at bay very friendly
Good afternoon Mr Adam, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Robert's service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
1/5
TrustpilotIts mental health day today onward …
Its mental health day today onward think mental issues should only go down there way so when you struggle as an employee if you don't do what they advise you to do you're sacked horrendous
5/5
TrustpilotAshley came out today and completed the…
Ashley came out today and completed the Jobs I needed done, the door handle and windows! Was very fast and friendly thank you again Ashley
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service, So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotInformation I was looking for.
Today for my enquiry the lady was very helpful. She understood what I was looking for. She was very polite and well spoke. Very happy.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team. Yours sincerely, Onward Homes
5/5
TrustpilotDarren the plumber
Darren did a fab job! Honestly, I’ve had endless issues with the bathroom and he’s not only done an excellent job but it looks pristine.
Hello Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Darren's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotDawn has visited our property a…
Dawn has visited our property a numerous of times. She’s very polite and friendly and gets on with her work which is always excellent done.
Hello, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Dawn's service. So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
5/5
TrustpilotVery polite very helpful
Hi, Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service. Kind regards, Customer Service Team
5/5
TrustpilotMark on the mould team did another…
Mark on the mould team did another amazing job bathroom looking amazing again. Going above and beyond explaining as he went along.
Hi Sinead, Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were pleased with the service provided by Mark, and we’ll be sure to pass your kind feedback on to the team. Yours sincerely, Onward Homes
1/5
GoogleI’ve been with Onward for almost 3yrs, I’d say the repairs department is poor and I waited 2 years and gave up. Only on my 2nd inspection where I complained to the housing officer face to face did I get prompt repairs that week, however one of them was of poor quality. For a gas service this month, I was threatened with legal proceedings. I didn’t receive any letters and the only call I got was the day before an appointment which I couldn’t do as I was at work. I rang explaining this and then Onward had the cheek to say that legal proceedings were being taken due to lack of access, the woman couldn’t tell me where these mysterious letters had been sent re: gas service. I’d had no calls prior to this either. Out of all the housing associations around, avoid Onward.
1/5
GoogleThis is the worst housing association going, I am a previous tenant of 10 years with onward homes, and I can honestly say for a social housing group the managment is a disgrace. I moved out of their property 4 months ago and this company continues to steal my money. Taking service charges out of my bank account, when I call to complain and get my money refunded I was told I had an overpayment on my account some of which come from Uc and some from myself. It’s now been over a week and I have called to complain yet again to be told, that infact it’s down to Uc to declare if it’s an overpayment, which they can clearly see it isn’t as I paid them what Uc would have in order to move as anyone knows Uc pays in arrears. Nevertheless the services charges money they have been taking from my account is my wages, but it’s down to Uc to decide if I can have it back. Onward homes are robbing vunerable people and would have continued to take money from my account if I had not realised and called them to cancel the direct debt as I couldn’t do it on my side. As single mother of a child with additional needs and I also suffer with severe mental health myself, this company is An absolute disgrace and glad I am no longer a tenant of theirs. But still enduring the consequences of being a previous tenant.
1/5
GoogleAwful Housing Association. I've been with no oven for 18 months now. No Washing Machine for 8 months and ruined floors for 6 months. Every time I call they start the process again stating someone will call to do the repair but it never happens. Escalated to the Complaint Team which is even less responsive and takes longer to sort out any issues. They dont keep an accurate log of the information and bits of info are always missing. AVOID AVOID AVOID!!
1/5
GoogleTerrible Freehold Company, Avoid if Possible The lack of regulation for leaseholders allows this company to take monthly service charges with little to no visible improvements. I've been stuck in an ongoing parking dispute for months due to their own mismanagement, and the customer service is truly appalling. To make matters worse, the intercom in the apartment has not even been working for over a year, and despite numerous follow-ups, it remains unfixed. Extremely disappointed with the service provided.
1/5
GoogleAbsolutely useless, report something never get back to you , we pay for our electrician to repair burnt out light switch which they said it would be a few months before they can get anyone there, we have a tree next to our house roots are now under the house starting to crack the the side they sent out someone to inspect it he said it needs sorting out he put a report in and guest what Nothing useless company happy to put our rent up every year.
5/5
TrustpilotCarl dmc
Carl dmc. This guy is very polite and dilegent. His service was excellent. We are very satisfied with his job at home.
Hi, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service, So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot. Yours sincerely, Onward Homes
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