Onward Homes Manchester reviews

★★★★★ 5/5

Trustpilot

Janine was so nice and helpful

Janine was so nice and helpful. Brilliant service thank you so much

Emily · 31 May 2026

★★★★★ 4/5

Trustpilot

Great handled call very well and…

Great handled call very well and followed up my query regarding a job

Jennifer · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent work very polite and on time

Excellent work very polite and on time, can’t fault the work

Mark · 15 September 2026

★★★★★ 5/5

Trustpilot

Adrian was on site for another customer…

Adrian was on site for another customer appointment I asked him if he could check if I had an appointment for gas service today which he kindly did and informed that it was for the 18th march due to a computer glitch having given me the wrong date. Adrian went out of his way to assist with my queries and put my mind at rest. Adrian was very pleasant and a credit to Onward. Thank you, number 3 Greenfield court. Wrote on behalf of customers who have no smartphone or computer to use.

Adrian · 11 March 2024

★★★★★ 1/5

Trustpilot

All family now are full of cold…

All family now are full of cold including my children and Off sick due to job hasn't been done in time. There weeks with no heating and hot water on this cold weather! Missed appointments and missed communication what exactly is the problem with the boiler. I am not person who like to complain but this is unbelievable! I have been offered £40 for compensation, which are not enough even for the medication we need. I am still waiting someone to come and fix it. Very disappointed!

Miglena · 5 December 2024

★★★★★ 5/5

Trustpilot

Michael was exceptional his customer…

Michael was exceptional his customer service was extraordinary. His patience listening to my query and doing all that he could in his power to resolve it. The icing on the cake was him pronouncing my name phenomenally. He is an asset to the team indeed

Welcome · 25 July 2025

★★★★★ 5/5

Trustpilot

John from DMC visited my property

John from DMC visited my property as I have been having a mould issue. He listened to my concerns and explained what he was going to do. He was friendly, on time & did a great job. Thank you! I can now enjoy Christmas mould free

Portia · 19 December 2025

★★★★★ 1/5

Trustpilot

Constant repairs not being done due to…

Constant repairs not being done due to wrong information being passed onto the repairs workers.Onward have been totally negligent in the way they investigate complaints regarding this.It's strange that over the last few days Onward have started to reply to the messages on here, where as it used to flag up that they did not reply to the messages, just look through the messages. What has changed?The usual 'sorry message' that falls on deaf ears though. My findings have shown that Onward listen to the contractors rather than the tenant that has waited in all day, taken the day off at cost to accommodate the repairs. Contractors stating the tenant was not in or access could not be gained.A previous message on here stated that the contractor named in the review has said they do it all the time as they have no time or worker available to do the job.It's very sad that tenants have to put up with the arrogant landlord that really only want's the rent and a picture or two in the papers and the vomit inducing newsletter they print purporting them to be a model landlord, that they are not.I'm pretty sure that this site would have many many more bad reviews if the people who are affected by Onwards shortcomings had internet access and actually knew how to post on here.Me, I'm done with Onward and am moving this week to a more reputable landlord. To all the others staying with them good luck to you all.They better give me back my overpaid rent or I'll be back on here.

Dean · 28 November 2024

★★★★★ 5/5

Trustpilot

I cannot thank Onward Homes enough

I cannot thank Onward Homes enough for all the support, kindness and understanding they have shown me during one of the hardest times in my life.

Natalia · 29 May 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

The lady i spoke to on customer service went above and beyond to sort out my leaking extention roof. I cant remember her name. She was excellent.

P.bates · 19 May 2026

★★★★★ 1/5

Trustpilot

Rather be homeless than ever rent of these

Avoid at all cost even if you're in emergency housing.Was offered a property on the wirral and signed not long ago. Turns out my new neighbour is absolute vile scum and threatened me right infront of my toddler. She now claims to the housing officer that she never said what she said. I'm to scared to move in because of this but now apparently I'm being charged 2 weeks rent for terminating my contract.I will fight these lot in court and the scum that bullied me out of my new home..

Toyota · 22 November 2024

★★★★★ 5/5

Trustpilot

Brilliant service & customer care.

Hello, had a visit by Onward Engigneers Michael and Keith regarding my lack of underfloor heating . Thay looked and found where the problem was the first out of 7 visits by other Engineers !!I am so very pleased with the work, but also there custom care,well done and thank you so much Michael & Kieth.these two men are indeed a asset to the company i hope this reflects in there pay scale

Garry · 28 June 2024

★★★★★ 1/5

Trustpilot

A simple repair

Reported a repair many many weeks ago..... I took a day off work as I was given a 5 hr window for the carpenter to arrive (8am - 1pm in a text).... no show in that time ... so a completely wasted morning... a friend came to pick me up for lunch.... upon leaving the house at 1.30pm.... I got a text to say that Onward had now extended my wait time from 8am - 6pm ????? WHAT.... they expected me to wait an entire 8 hours??? UNBELIEVABLE....escalated the issue as a complaint.... I was offered £30 not to lodge the complaint... I lodged it.... still waiting for a response 2 weeks later . As a hard working tenant.... DISGRACEFUL !!!

Rachel · 18 November 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

If I could put no stars I would. Onward housing in Manchester is a joke. Repair urgency downgrading without seeing the job. Poor customer service, excessive heat pump charges. Onward operating like they are cowboys. No accountability what so ever, complaints system devised to block complainants. Nightmare landlord avoid at all costs. Vulnerable tenants left with no flushing toilet for over two weeks and then Onward pretending they didn't know the Tennant was vulnerable but living in an extra care facility with a dementia floor??? Onward do not ring you back and ask for excessive amounts of private information which they do not use. So why ask?

Lorraine · 29 January 2024

★★★★★ 5/5

Trustpilot

Keith

Keith from onward attended and got the boiler after being here for 5 minutes. He was the best after all the engineers who previously attended failed to the job. Keith was the top man

Alison · 7 October 2024

★★★★★ 5/5

Trustpilot

The guys we're brilliant

The guys we're brilliant, Quick, efficient, an I would recommend them anytime, Super happy with the job the guys have done today, Left everything perfect 👌

Joleen · 15 May 2026

★★★★★ 1/5

Trustpilot

Worst its ever been

Worst its ever been. Boiler has been leaking for 2 weeks all near electrics. First appointment was between 8am and 1pm. Saw the van park up around 12.50pm and he was still sat in his van at 13.05pm. I went out and asked if he was coming to my house and he said he had to do something on his phone. 5 minutes later he reversed out of the street and went. Rang onward and because he sent me a txt saying tried to gain access there was nothing they could do. Booked another appointment for today between 1pm and 5pm. It got to 4.45pm and liberty rang and said the appointment was cancelled as the van had broken down. Supposed to be coming Wednesday morning. Fuming is an understatement. They are incompetent. If we weren't in for appointments we get a threatening letter warning of eviction. Joke. Get rid of onward homes.

Miss · 8 January 2024

★★★★★ 1/5

Google

SIMON the 'Gardener' has destroyed plants and trees on my corner plot. One was a privacy bush. It stood proud for 17 years Twice SIMON has SCALPED trees , shrubs and anything else he can find. He has issues, clearly Those bushes were part of the design plans when homes built. Each one carefully selected. In an instant one man has caused destruction that will take years to recover. Aesthetically looks awful. I'm seeking legals as to the sheer desecration. Some six weeks ago he scalped privet bush. So upset. He broke door on electric box during the annihilation too

Aud · 28 December 2023

★★★★★ 5/5

Trustpilot

The staff was so kind and funny and I…

The staff was so kind and funny and I love when he leaves he tells us before leaving and knocks when he comes inside

Yusra · 22 May 2026

★★★★★ 5/5

Trustpilot

Robert came round to treat the mould in…

Robert came round to treat the mould in my property he was very professional and explained how to keep mould at bay very friendly

ANWAR · 22 May 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking my grandma who is 70 next year has been waiting 2 years for her loft to be done water is coming through the loft and making the loft floor all wet this is not on for an elderly woman in the winter she is stressed out and it is making her ill and unwell she has also been waiting for her door to be fixed the glass in the back door is all smashed and there is a wooden panel over the door and they came round with the wrong door size to fix it and that was 6 months ago they have not been since.i am only 16 and yet i am writing this because i am scared for her health

Lesley · 12 October 2024

★★★★★ 5/5

Trustpilot

Ashley came out today and completed the…

Ashley came out today and completed the Jobs I needed done, the door handle and windows! Was very fast and friendly thank you again Ashley

Shiena · 13 May 2026

★★★★★ 5/5

Trustpilot

Information I was looking for.

Today for my enquiry the lady was very helpful. She understood what I was looking for. She was very polite and well spoke. Very happy.

Angela · 12 May 2026

★★★★★ 5/5

Trustpilot

Darren the plumber

Darren did a fab job! Honestly, I’ve had endless issues with the bathroom and he’s not only done an excellent job but it looks pristine.

S · 12 May 2026