Onward Homes Manchester reviews

★★★★★ 5/5

Trustpilot

Fabulous customer service 👌🏾

Spoke to Julie and she was very very helpful i had great customer service off her she was polite n kind excellent service 🌟🌟🌟🌟🌟

Shelley · 22 September 2025

★★★★★ 5/5

Trustpilot

Good customer service

I called Onward today and I spoke to a young lady Danielle. She was able to deal with my request with a polite and efficient service.

Lynn · 14 September 2026

★★★★★ 1/5

Google

If I can give you one piece of advice for living in Onward Homes property, I’d just say don’t. I pay £900 a month for my one bedroom flat, and when I turned up on the first day the flat was dirty, mouldy, and missing appliances. I’ve been in a constant battle with them since October for solutions to things, but their head office staff just don’t seem to care. Sean and Lindsay especially, I’ve spoken to them both at length about issues with the property and they’ve been nothing but rude and unreliable. It may seem like a good call to live somewhere cheaper but honestly, don’t waste your money unless you want a mouldy, not looked after flat.

Honor · 16 March 2026

★★★★★ 1/5

Google

Absolutely atrocious housing association-moved in and left without gas for 6 weeks and no hot water , I have no thermometer or a fully functioning boiler in my home and everytime I make an appointment for someone to come round and fix it they change the date and time last minute to what was agreed or just don’t turn up which doesn’t work for me as I work full time and they know this as it’s on my files .

Naomi · 16 March 2026

★★★★★ 5/5

Trustpilot

Carl DMC

Carl DMC, really helpful, he noticed I had a few jobs needed doing and called the agency to book them in for me.

Becca · 8 September 2026

★★★★★ 5/5

Trustpilot

Paul and tarn did an awesome job on the…

Paul and tarn did an awesome job on the porch today. Brilliant lads friendly and very professional. Thankyou so much.

Hazel · 14 September 2026

★★★★★ 5/5

Trustpilot

The lady that took my call was very…

The lady that took my call was very professional and very helpful deserves a pay rise and promotion thank you

David · 9 September 2026

★★★★★ 5/5

Trustpilot

Danielle

The customer service specialist, Danielle, was very professional and helpful today (8/9/2026, 16.21) when I enquired about an ongoing repair.

Michael · 8 September 2026

★★★★★ 1/5

Google

I am extremely disappointed with how my housing issue has been handled. My fire alarm has been faulty for five days. It is not battery powered and cannot be fixed or silenced by me. I reported this four days ago and explained clearly that I am heavily pregnant and unable to reach the alarm. Every morning at 6am the alarm chirps and then sets off fully. It wakes me abruptly, causes severe stress, and terrifies my dogs to the point they are shaking. I am due to give birth in three weeks and could go into labour at any time, yet I have been told nothing will be done until the 23rd. This means I am being forced to wake up every morning at 6am to a blaring fire alarm on top of already disrupted sleep from late pregnancy. This situation is affecting my health, my stress levels, and my wellbeing at a critical time. A faulty fire alarm is not a minor inconvenience. It is a safety issue, and the lack of urgency shown is unacceptable. I feel ignored and let down, and this has caused unnecessary distress during what is already a physically demanding time.

Keekz · 16 February 2026

★★★★★ 5/5

Trustpilot

Mark from the mold team was very nice…

Mark from the mold team was very nice and explained everything he did to fix the mold in my bathroom and it was a seamless positive experience :) and he was nice to my dogs

Meo · 18 May 2026

★★★★★ 1/5

Trustpilot

Reported a repair towards end of June

Reported a repair towards end of June, operative attended on 28/06/24 advised followup work required & that I would receive a phone call to arrange. No call received so I rang back 5 working days later to be told job hadn't being raised, Lady I spoke to raised the job & said someone from planning would call me within 24hours again no phone call. I make another phone call I spoke to another Lady went through it all again,I explained that I work on a rota so they need to speak to me to arrange appointment following the phone call I receive text msg with date for work to be carried out 27 & 28 August (disgusting) contacted them again informing them I'm at work on them dates so now it's the middle of September apparently screening a floor is a big job & there are people on holiday & sickness so they are short staffed. I work looking after alot of end of live people when we're short staff we have to get on with it can't say to them no painrelief, no food or drinks today, unable to change you because we're short staffed. To top it all had a phone call today informing me the operative that should have come today will now be coming on the 2/8/24. Absolutely disgusting organisation with no consideration for the tenants that actually pay their wages. Perhaps I need to take up their lack of empathy when it comes to paying my rent. I was under the impression that having your own in house maintenance team would improve things how wrong can am I.

Patricia · 15 July 2024

★★★★★ 5/5

Trustpilot

Brilliant work

Brilliant work, very friendly, hard working, clean working And very informative. His name was Carl J.

Sam · 18 September 2026

★★★★★ 5/5

Trustpilot

The customer advisor was excellent

The customer advisor was brilliant, great knowledge and excellent customer service skills. I had 2 repairs that I needed , the customer advisor sorted this out, and gave me information about my rent, when I asked if my rent was up to date. Unfortunately I cannot remember the advisors name, I made the call at 0840, she may have been called julie

Neil · 18 September 2025

★★★★★ 5/5

Trustpilot

Very happy with the service and how…

Very happy with the service and how quick some one came out although can't be repaired till monday

Caroline · 4 September 2026

★★★★★ 1/5

Trustpilot

As an ex employee of onward I find …

As an ex employee of onward I find it horrendous they send employees on courses concerning mens mental health then when I went through a mental breakdown they said oh you didn't go through the company rules do they really understand mens mental health because I don't

Paul · 21 September 2026

★★★★★ 5/5

Trustpilot

Phil Cafferty - what a legend !!!

We initially had some issues relating to outstanding repairs, this was escalated to Phil Cafferty who worked tirelessly to resolve every single issue. Phil’s communication was second to none, he kept us updated at every stage and any issues that came up he resolved without hesitation. We had previously lost all confidence in Onward until our experience with Phil, there are not enough words to explain how much we appreciate all his time and effort. Thank you Phil, you’re a legend !!

Cheryl · 14 June 2024

★★★★★ 5/5

Trustpilot

10/10 for onward

I have recently transferred from one onward property to another, the service from my Housing Officer Kelly has been outstanding, she took away all the stress involved in moving property and has been consistently with me through out. My quality of life has improved immensely since moving I'm impressed with the quality of the property. When repairs have been needed I have been dealt with promptly and professionally. I would give onward 10/10 and I would recommend them as a housing provider.

Melanie · 13 June 2024

★★★★★ 5/5

Trustpilot

This lady was so understanding and has…

This lady was so understanding and has a lovely heart who actually cares for people who have been ignored and let down through pure miscommunication l! We need more people like this who resolve situations in just hope the jobs get carried out and no further action needs taken against onward

· 22 December 2025

★★★★★ 1/5

Google

Haven’t repaired holes in my roof and ceiling after for 3 years of repetitive torturous calls(over 20 at this point). Haven’t fixed the lights on the landing with all fire exit signs and warnings that can’t be seen in dark and very slippery exposed areas. Words don’t describe how dark. It’s approx 30-40 individual lights. ALL OUT! . Health and safety hazard 100%. Down 3 flights of STEEP stairs on the other end 2 flights of sleep stairs. Haven’t repaired my door handle after 4 months. Total slumlords. AVOID IF POSSIBLE

Da · 16 January 2026

★★★★★ 5/5

Trustpilot

Call answered fast listens and o my…

Call answered fast listens and o my complaint about ongoing antisocial behaviour issues off another neighbour

Sam · 10 September 2026

★★★★★ 5/5

Trustpilot

Always extremely helpful and patient…

Always extremely helpful and patient staff. My problem was sorted out very quickly without any fuss

Dee · 5 September 2026

★★★★★ 5/5

Trustpilot

Excellent customer service as always…

Excellent customer service as always and today Lauren has helped me massively with my inquiry.

Sue · 9 September 2026

★★★★★ 1/5

Trustpilot

Onward Housing who run Oaklands House…

Onward Housing who run Oaklands House on wilbraham Rd Manchester. treat there residents like dirty Tracey Robinson is consistently lies with Nikki the housing manager is useful a condom on banana. Nikki is useless while Debbie is nothing than bully and has aggressive approach to residents. The resident were promised a tv for main lounge and have been waiting for nearly two years with Mrs. Robinson and her black stained teeth tell residents that their is no funding which is rubbish. Onward fail on so many levels with even the government condemning the housing association in recent letter from Michael grove date 7 December 2023

Fray · 8 May 2024

★★★★★ 5/5

Trustpilot

John moldy won kenobi mold team

John from the mold team or as I come to know him as Moldy Won Kenobi (because only he can defeat the dark spores) was brilliant and very professional he advised me on different ways I can stop the spread of spores and the return of the spores. Overall just brilliant to have someone dedicated to the job

Adam · 19 September 2025