Nicholas Humphreys Manchester reviews

★★★★★ 1/5

Google

Would NOT recommend this agency to anyone- uncommunicative, rude, costly, and chaotic. House was in no suitable condition to live in when we were meant to move in, with some rooms having no beds, furthermore, had invasive cowboy builders who 'fixed' and instead actually broke many things in the house, and who when subsequently fired for incompetence left their building materials and work half done Had holes and leaks in the ceiling throughout our time living there. They often ignored communication for months and treated us with contempt, with zero communication between us landlord and agent. To make matters worse withholding the majority of our deposit due to minor discrepancies.NegativeResponsiveness, Quality, Professionalism, Value

Elias · 1 January 2021

★★★★★ 1/5

Google

AVOID NICHOLAS HUMPHREYS We signed for a 12-month contract with half rent for July/August, as they were renovating the house over summer. The work was not completed by the initial move in date (1st September) so we weren't able to move in until the 7th, with some rooms not being completed until after the 11th. (Photo included of bed not even taken out of it's plastic casing, 11 days in to the tenancy) We were not compensated for this, and a month later, whilst we were still living in the property, the builders came back and continued with unnecessary, disruptive work, since they weren't going to get paid until the landlord was satisfied with their work. They trashed our house, breaking shelves (which we were blamed for), drank our beers and ate our food, and were planning to repaint the entire kitchen (photo attached of where they started to repaint) and re-plaster the hallway. Only when we persistently intervened did Nicholas Humphreys pull the builders off and fire them. There was repeated failure to give 24 hours notice before showing up, and we were often ignored for weeks at a time when trying to contact them regarding the many faults with the house. These include poorly sealed showers which leaked on to the bathroom floors, and in the case of the upstairs bathroom, lead to a large hole in the ceiling, which caused a leak to drip on to the fire alarm (see attached photos). We have been repeatedly blamed for faults with the house, when it is clear that building work was not satisfactorily completed. DO NOT USE NICHOLAS HUMPHREYS.NegativeResponsiveness

George · 1 January 2021

★★★★★ 1/5

Google

Very disappointed with Nicholas Humphreys, I am the mother of one of their tenants in Manchester, I went to collect my daughter and her possessions at the end of term. Needles to say that because of Covid 19 she had not been living there since March but rent was collected till the end of the tenancy without discount. The agency is withholding the deposit even though the house was left in a clean condition but with the natural wear and tear occurring after a year of usage by six people. What I found shocking was a number of repairs that had not been carried out and that were in my opinion dangerous. Specifically the upstairs shower leaked copious amounts of water into the hall to the point that part of the ceiling had dislodged. This was apparently rectified once but the repairs were inadequate and the leak reappeared. Despite numerous requests this had not been rectified again. At the beginning of the tenancy the house repairs were not completed, the moving in date was postponed for more than a week without discount to the tenants. As the works still needed to be completed builders were sent to the house to shoddily carry out repairs for about two weeks. They intruded in the students lives by spending time in the kitchen/living room and helping themselves to their food and drink and turning the place into a building site. They entered the students bedrooms unannounced and made inappropriate comments to my daughter (the only female tenant). They made a mess, did not clear out rubble and rubbish and eventually were sacked without completing the work. No compensation was ever paid to the tenants for this shocking behaviour. The hall was never replastered and the kitchen diner never repainted which were jobs that the builders were supposed to carry out. In spite of this the students are now being charged for replastering and painting due to damage. In their final review the agency was criticising the students for normal wear and tear and for scratches to the furniture which were clearly pre existing their tenancy according to photographs taken by the agency itself.NegativeQuality, Professionalism, Value

N · 1 January 2021

★★★★★ 5/5

Google

I first started using NH Manchester 3 years ago when I bought a house from them. Since then I've moved lettings and management of my entire Manchester portfolio to them, They have always found me great tenants and provided great service. On the rare occasions there have been any maintenance issues with any of my houses NH have notified me very quickly so that I can get things fixed ASAP. As the kind of landlord that prides himself of renting quality properties and providing great service I have found them the ideal company to work with. I'm sure this partnership will continue for many years. Great work all!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 1 January 2021

★★★★★ 5/5

Google

Hayley was awesome! Very friendly and helpful!

Freddie · 25 October 2025

★★★★★ 5/5

Google

Sarah was great and friendly love her

Louise · 24 October 2025

★★★★★ 5/5

Google

Dani was very helpful when showing us around houses. She replied quickly to emails and sorted everything out promptly. Great experience.

Tom · 1 January 2024

★★★★★ 5/5

Google

Thanks Kevin, very helpful

Sophia · 18 November 2025

★★★★★ 1/5

Google

Terrible service. My Daughter has just taken on a house with this agency, the house is disgustingly dirty and unliveable. After complaining to the agency still nothing has been done. No reply to emails and phone calls. They are totally disinterested even though she's paying rent and cannot live in the property as it a health risk. NOT EVEN WORTH ONE STAR !!!!

Emma · 28 July 2025

★★★★★ 5/5

Google

Hayley was brilliant with us

Oliver · 6 November 2025

★★★★★ 5/5

Google

Kevin was a great guide

Joseph · 6 November 2025

★★★★★ 5/5

Google

Sarah was extremely helpful with house viewings

Maayan · 17 October 2025

★★★★★ 5/5

Google

Hayley was very friendly and informative

Sebastian · 25 October 2025

★★★★★ 5/5

Google

Sarah was lovely she’s very attentive

Esin · 23 October 2025

★★★★★ 5/5

Google

Kevin was timely and super friendly. He was also readily open to answer any questions we had. Great viewing.

Oliver · 3 June 2025

★★★★★ 5/5

Google

Kevin was very helpful and very kind!

Susannah · 8 October 2025

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!!! The way they treat tenants is disgusting, especially knowing they are students and cannot afford the charges they are dishing out. After deep cleaning the house to its full ability, my daughter was still charged an extortionate amount. These charges are not understandable or fair and are only legally possible due to loopholes. STAY CLEAR

Emily · 28 August 2025

★★★★★ 1/5

Google

I had problems with Nicholas Humphreys for my entire tenancy. The house was extremely damp when we moved in and they said it would be fixed - it was not. They tried to make out that it was our fault and did nothing to fix the situation so I was living in really horrible damp and mouldy conditions. I have friends who have had similar experiences to this. Edit: 2 years later and they have still not removed me from their system. I get emails about my old house all of the time. Please Take Me Off Your System. I do not live there anymore!!! AND PLEASE FIX THE RODENT PROBLEM AND BROKEN THINGS for the people living in my old house!!! Glynne (the estate agent and our property manager) still haunts my sleep. I hope she still isn't treating people they way she treated us during our tenancy.

Amie · 1 January 2023

★★★★★ 5/5

Google

Delyce has been a very professional and pleasure to work with aswell as very understaning and down to earth. Despite various hurdles in obtaining our tennancy agreement, she has ensured the process has been easy as possible.PositiveResponsiveness, Quality, Professionalism, Value

Oscar · 1 January 2022

★★★★★ 1/5

Google

Before we moved in they were amazing, but as soon as we moved in, we realised it was a false sense of security. We had no induction, and the house was left in an absolute state. Since then, more and more things have gone wrong with very slow replies and fixings (In fairness, this is in part because of a stubborn landlord), although they are eventually sorted after a few weeks. This included complaints of broken bed frame, damp, broken oven, slug infestation, unusable garden due to household waste being left by previous tenants, and the washing machine which is still broken, as it has been for 5 weeks now. Throughout all of this, we have to call multiple times to get an answer

Ellis · 1 December 2024

★★★★★ 5/5

Google

Hayley was fantastic!!

Imogen · 30 October 2025

★★★★★ 5/5

Google

Kevin was very helpful, answered all our questions and took us around multiple properties in one outing.

Katherine · 4 June 2025

★★★★★ 1/5

Google

Absolutely appalling housing agents, I would rate them 0 stars if I could. lived in my house for a year with the worst damp on my bedroom wall. When the damp finally just got painted over a year after the issue was raised and once someone came to paint over the damp a massive hole was made in my wall! DO NOT RENT WITH THESE PEOPLE!

Ellie · 2 May 2025

★★★★★ 5/5

Google

Kevin was really helpful in viewing all the property with amazing talent of showing

Mohammed · 12 June 2025