5/5
GoogleVery nice viewing experience. Thanks Kevin
Trusted Agent profile · Manchester
Verified
Nicholas Humphreys Manchester reviews
★★★★★
486 reviews across 1 platform
323 Wilmslow Road, Manchester, M14 6NW
Part of Nicholas Humphreys, see every office.
Nicholas Humphreys's office in Manchester, at 323 Wilmslow Road, is rated 4.2 out of 5 across 486 reviews on 1 platform, including 486 Google reviews rated 4.2.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google5/5
GoogleKevin was good! 👍 …
5/5
GoogleLouise was incredibly kind and helpful throughout our rental search. He answered all our questions and even drove us to viewings, making the process so much easier. Highly recommend!
5/5
GoogleKevin was helpful and had every answer to our questions
5/5
GoogleSarah was really helpful and friendly showing us houses
5/5
GoogleKevin was very helpful. Great service.
5/5
GoogleHayley was great, informative, friendly and very helpful
5/5
GoogleNatalie is lovely, polite and always communicates very well
5/5
GoogleJennie was unbelievably helpful
Agent replied · 31 December 2024
Many thanks for your review. :-) Kind Regards Jennie
5/5
GoogleGreat viewing, Sarah was lovely :)
5/5
GoogleLady was really lovely and helpful
5/5
GoogleKevin was great showing us the houses!
5/5
GoogleKevin was very helpful and informative
5/5
GoogleHailey was very helpful
5/5
GoogleHayley was awesome! Very friendly and helpful!
5/5
GoogleSarah was great and friendly love her
1/5
GoogleWould NOT recommend this agency to anyone- uncommunicative, rude, costly, and chaotic. House was in no suitable condition to live in when we were meant to move in, with some rooms having no beds, furthermore, had invasive cowboy builders who 'fixed' and instead actually broke many things in the house, and who when subsequently fired for incompetence left their building materials and work half done Had holes and leaks in the ceiling throughout our time living there. They often ignored communication for months and treated us with contempt, with zero communication between us landlord and agent. To make matters worse withholding the majority of our deposit due to minor discrepancies.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleAVOID NICHOLAS HUMPHREYS We signed for a 12-month contract with half rent for July/August, as they were renovating the house over summer. The work was not completed by the initial move in date (1st September) so we weren't able to move in until the 7th, with some rooms not being completed until after the 11th. (Photo included of bed not even taken out of it's plastic casing, 11 days in to the tenancy) We were not compensated for this, and a month later, whilst we were still living in the property, the builders came back and continued with unnecessary, disruptive work, since they weren't going to get paid until the landlord was satisfied with their work. They trashed our house, breaking shelves (which we were blamed for), drank our beers and ate our food, and were planning to repaint the entire kitchen (photo attached of where they started to repaint) and re-plaster the hallway. Only when we persistently intervened did Nicholas Humphreys pull the builders off and fire them. There was repeated failure to give 24 hours notice before showing up, and we were often ignored for weeks at a time when trying to contact them regarding the many faults with the house. These include poorly sealed showers which leaked on to the bathroom floors, and in the case of the upstairs bathroom, lead to a large hole in the ceiling, which caused a leak to drip on to the fire alarm (see attached photos). We have been repeatedly blamed for faults with the house, when it is clear that building work was not satisfactorily completed. DO NOT USE NICHOLAS HUMPHREYS.NegativeResponsiveness
1/5
GoogleVery disappointed with Nicholas Humphreys, I am the mother of one of their tenants in Manchester, I went to collect my daughter and her possessions at the end of term. Needles to say that because of Covid 19 she had not been living there since March but rent was collected till the end of the tenancy without discount. The agency is withholding the deposit even though the house was left in a clean condition but with the natural wear and tear occurring after a year of usage by six people. What I found shocking was a number of repairs that had not been carried out and that were in my opinion dangerous. Specifically the upstairs shower leaked copious amounts of water into the hall to the point that part of the ceiling had dislodged. This was apparently rectified once but the repairs were inadequate and the leak reappeared. Despite numerous requests this had not been rectified again. At the beginning of the tenancy the house repairs were not completed, the moving in date was postponed for more than a week without discount to the tenants. As the works still needed to be completed builders were sent to the house to shoddily carry out repairs for about two weeks. They intruded in the students lives by spending time in the kitchen/living room and helping themselves to their food and drink and turning the place into a building site. They entered the students bedrooms unannounced and made inappropriate comments to my daughter (the only female tenant). They made a mess, did not clear out rubble and rubbish and eventually were sacked without completing the work. No compensation was ever paid to the tenants for this shocking behaviour. The hall was never replastered and the kitchen diner never repainted which were jobs that the builders were supposed to carry out. In spite of this the students are now being charged for replastering and painting due to damage. In their final review the agency was criticising the students for normal wear and tear and for scratches to the furniture which were clearly pre existing their tenancy according to photographs taken by the agency itself.NegativeQuality, Professionalism, Value
5/5
GoogleI first started using NH Manchester 3 years ago when I bought a house from them. Since then I've moved lettings and management of my entire Manchester portfolio to them, They have always found me great tenants and provided great service. On the rare occasions there have been any maintenance issues with any of my houses NH have notified me very quickly so that I can get things fixed ASAP. As the kind of landlord that prides himself of renting quality properties and providing great service I have found them the ideal company to work with. I'm sure this partnership will continue for many years. Great work all!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThanks Kevin, very helpful
5/5
GoogleDani was very helpful when showing us around houses. She replied quickly to emails and sorted everything out promptly. Great experience.
Agent replied · 31 December 2024
Hi Tom, Thanks for the great review- I’ll pass the feedback on to Dani! Kind Regards Jennie
1/5
GoogleTerrible service. My Daughter has just taken on a house with this agency, the house is disgustingly dirty and unliveable. After complaining to the agency still nothing has been done. No reply to emails and phone calls. They are totally disinterested even though she's paying rent and cannot live in the property as it a health risk. NOT EVEN WORTH ONE STAR !!!!
5/5
GoogleHayley was brilliant with us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Nicholas Humphreys Manchester
How many reviews does Nicholas Humphreys Manchester have?
Nicholas Humphreys's Manchester office has 486 reviews across 1 platform: 486 on Google.
What is Nicholas Humphreys Manchester's rating?
Nicholas Humphreys Manchester is rated 4.2 out of 5 across all 486 reviews, and 4.2 out of 5 on Google from 486 reviews.
Where is Nicholas Humphreys's Manchester office?
Nicholas Humphreys Manchester, 323 Wilmslow Road, Manchester, M14 6NW.
