Nicholas Humphreys Manchester reviews

★★★★★ 1/5

Google

If you value your money, time and dignity stay far away from these awful letting agents. ESPECIALLY as students! From the start, Nicholas Humphrey's sold us dreams. We were promised a clean, refurbished house for us yet when we first moved in, nothing was ready. The bedrooms had dirty mattresses, broken blinds, damp and mould on hallway ceilings, missing and broken furniture, the kitchen lino was torn and stained the list could go on - we were bewildered as to what we had paid the half rent for during july when they claimed they were doing maintenance on the house. From then, it took months for some of those things to be sorted (mainly the carpets and mattresses) and for the rest of the year we were making do with broken blinds and missing furniture. My bedroom in particular had very little privacy as a result of missing blinds, which as a female student where my many neighbours had a clear view into my bedroom window, was very distressing. Furthermore, the contractor hired for the carpets tried contacting me separately a few weeks later after the job was done, which I found highly inappropriate and frankly, scary as he knew my exact address. In October, there was a viewing for our house and we had no prior warning, which is a legal necessity! This is also a running theme from the other reviews which is shocking as to how they have managed to get away with this! Throughout the year our various complaints were dealt with extremely slowly (if at all). Our fridge was broken for over 5 months since APRIL and we sent multiple emails asking for this to be fixed yet everything was outright ignored. Nicholas Humphrey's now have the audacity to deduct the cost of replacing the fridge from our deposit. This seems to be another running theme where they attempt to keep student's deposits, when we know for sure we left the house spotless and in a much better condition than we found it. These letting agents do NOT care about you as students, as tenants and as people. They will address you in the most patronising, rude manner and will try in any way they can to exploit you once you sign their contract. Unprofessional company, awful experience.NegativeResponsiveness, Quality, Professionalism, Value

Aman · 1 January 2021

★★★★★ 1/5

Google

Not responsive at all to numerous maintenance requests for the leaky , cold and downright hazardous house. Wonderfully on the ball when it comes to collecting rent in the middle of a pandemic and wilfully ignoring requests to discuss alternate plans at a time when many renters are suddenly out of work. The amount of times our emails and requests have been ignored borders on hilarious. Friendly staff though. I have decided to add to this review now that the landlord has decided to deduct over £200 of our deposit to "clean" a property they have not bothered to fix whilst their tenants were freezing all winter. I wish I had more information at this time, but every email to this company extends the wait time by a week whilst the staff decide whether or not to respond. As such I look forward to finally divorcing myself from Nicholas Humphreys hopefully by the end of the year, though I am not holding my breath.NegativeResponsiveness, Quality, Professionalism

Zac · 1 January 2021

★★★★★ 5/5

Google

Kevin was great, very helpful.

Kyle · 29 May 2025

★★★★★ 5/5

Google

Kevin and Lewis were so super duper helpful and showed us around some great properties, would definitely recommend!

Edie · 1 December 2024

★★★★★ 1/5

Google

Turned up to viewing, were told first come first served so we competed with another group at the viewing and managed to fill out the form first. A week later we get an email that said they tried sending a confirmation email but the email bounced back for an unknown reason so they gave the house to another group without attempting to ring us first to tell us we got the house. We lost out on the house through no error of our own.

Harry · 5 April 2024

★★★★★ 5/5

Google

I was on a viewing today. Yesterday I call them to ask if they have any properties to rent. They arrange viewing on the next day after I asked them. To be fair, this is the first agency that I found really effective. The person who was showing me the flat was friendly and helpful. I’m happy to cooperate with this lovely agency. Hope to find a flat soon.

Ангеліна · 2 October 2024

★★★★★ 5/5

Google

Kevin was a lovely guide taking us around all the houses and was very informative and kind

Hollie · 1 December 2024

★★★★★ 5/5

Google

Kevin was lovely and answered all of our questions xx

Kimberley · 5 March 2025

★★★★★ 5/5

Google

First time renting out a house and honestly can’t thank this agency enough. They have been so helpful with everything it’s been brilliant. A lad called Sean has been on hand whenever we’ve needed him and always willing to help and understand what we are asking 👍 …

Max · 1 January 2023

★★★★★ 5/5

Google

Kevin was great for our viewing. Answered any questions we had, would definitely recommend this agency.

Josh · 1 December 2024

★★★★★ 5/5

Google

Kevin was extremely helpful

Amelia · 8 May 2025

★★★★★ 5/5

Google

Such a positive experience with Nicholas Humphrey’s, kevin was fantastic and we had all of our questions answered. Highly recommend!

Esme · 15 March 2026

★★★★★ 5/5

Google

Asked to book a second house viewing yesterday, and Patrick Smith got back to me immediatley and was able to book us in for the next day. No issues at all and Patrick was very professional and accommodating. Excited to move into the house later this year!

Reuben · 1 January 2023

★★★★★ 5/5

Google

We viewed three properties with Sarah today. She was a very friendly and helpful property agent who was very well informed. Delightful experience

Eleanor · 15 February 2026

★★★★★ 1/5

Google

Worst agency ever. My partner called 3 times for the vieving of the same apartment. They say that will send a WhatsApp or an Email with the video of the apartment and if you are still intested we can have a face to face viewing. They NEVER send a video and we are still waiting. Imaging renting a house with them how irresponsible could be as an agency. NO thaks i wiil not even try to rent a house with you guys. :)

F · 2 February 2024

★★★★★ 5/5

Google

Simon was a great help answered all questions 😛 …

Sophie · 6 February 2025

★★★★★ 5/5

Google

Kevin was very informative, knowledgeable and kind

Kimberley · 12 March 2025

★★★★★ 5/5

Google

good viewing and Kevin was very helpful.

Fethie · 12 March 2025

★★★★★ 5/5

Google

Gary was lovely helping with any issues we had in our flat, particularly helping with my bedside table

N · 2 October 2024

★★★★★ 5/5

Google

Lewis was a great help showing us around and answered all of our questions.

Brendan · 1 December 2024

★★★★★ 5/5

Google

The Estate agency as a whole was great at responding to queries and Dani was informative and friendly whilst showing myself and my friends around a property we decided to view.

Alex · 5 February 2024

★★★★★ 5/5

Google

Good quality house Kevin was a good host

Max · 21 February 2025

★★★★★ 5/5

Google

Shimme was the best grate with questions answers well

Sound · 7 February 2025

★★★★★ 1/5

Google

If you are a student, steer clear of Nicholas Humphreys. My friends rented a property off them only for the house to be unfinished, and the move in date delayed. They were still charged full rent for the time when the property wasn't available. They are now using their deposits to redecorate the house, despite admitting they already had plans to redecorate regardless. Nicholas Humphreys are dishonest, and will try to rip you off.NegativeProfessionalism

Aidan · 9 February 2021