Trusted Agent profile
★★★★★
186 reviews across 2 platforms
351 Wilmslow Road, Ladybarn, Manchester M14 6XS
Leaders Lettings's Manchester office at 351 Wilmslow Road is rated 2.8 out of 5 across 186 reviews on two platforms, including 168 Google reviews rated 2.9. Checked 9 October 2026.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleSuzie is a great manager. I had few problems at the deansgate branch and with my landlord and I asked her advice with my property. She is very professional, listened to me all time and take into serious account what I was saying. Great service. Thank very much Suzie. Ilaria
1/5
GoogleAVOID LIKE THE PLAGUE. worst agency I have encountered in 14 years of private letting - absolute joke of a company who don't stick to law or legislation, treat you like an idiot when you are in the right, tell blatent lies even when you provide evidence to the contrary. Im moving out of the flat im in because I can't stand dealing with this company any longer.
Hi there, we are really sorry for the problems you have been experiencing. In order to investigate this further and ensure that your complaint is responded to as a matter of priority, please can you email the branch manager, Laura Simpson, with your full name and the property details. I have spoken to her this morning and she will deal with your case with urgency. Many thanks.
5/5
GoogleAfter dealing with the incompetence of Ocean, I got passed through to Michelle who was a joy. She's helped with everything we've needed over the last few months to a high professional standard. If youre planning on going through leaders be sure to speak to michelle, if it wasnt for her I would have given this place 1 star.PositiveResponsiveness
Hi Carleton, thank you for the review of our Leaders Fallowfield branch. It’s fantastic to hear that we have been able to improve our service and you have given us a 5* rating . We are pleased that Michelle has been able to provide you with a great service that you are happy with. Thank you from the Customer Service Team.
5/5
GoogleThe guys at Leaders Fallowfield have been a pleasure to work with from start to finish! They responded quickly to my initial query about renting a property, they provided all the necessary documentation as required and pushed my paperwork through promptly to help with a speedy turnaround. Can’t recommend them highly enough!PositiveResponsiveness, Quality, Professionalism
Hi Scott Stockdale! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleOcean was very helpful and managed to get me into my property promplty, efficiently and all with a smile on her face. She kept in touch with me the whole time and filled me with confidence. A huge thanks to the team :-)
5/5
GoogleLeaders in fallowfeild provide us a excellent services. Everything was dealt with really quickly and no stress.The staff are very professional and were very helpful. We are really happy .I will definitely be recommending to people.Thankyou so much our New home is lovely😊 …
1/5
GoogleHonestly the worst letting agency in the world . Please please do not use them. Your choice but I’m just trying to help stop these money robbers from messing with people. bad experience for everyone. I have a couple of friends going through hell because of them and stressing them out so much. Disgusting company!!!!!
Hi Andy, we're saddened to read your comments and to see that our team in Fallowfield have received a low star rating, From inputting your name into our system we haven't been able to identify you as a customer of ours and after reading your comments it seems this review has been left on behalf of your friends who are experiencing a few issues; we'd like to have a better understanding of what has gone wrong and would be more than happy to discuss this with them directly so we can try and turn their experiences with us around, we would ask that if they are happy to do so that they contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleWe are very pleased with the service we received with 2 lovely ladies from leaders in fallow field, they have sorted and made us very relieved and happy about letting out our property, thankyou very much, leaders might have had bad reviews before but now got new management and staff so now are great thankyou from lynne H x.
Hi Lynne, we appreciate your positive review about your recent experience with us!
5/5
YellGreat service
Suzie was very helpful in our search for a property, suggesting a great alternative in the error for us. Then guided us the process very well. Overall one of the best experiences I have had with an estate agent. Would certainly recommend
1/5
GoogleSCAMMERS I was a landlord and Leaders managed my properties all they do is steal your rent and charge extra fees and dont tell you. As a landlord you always have to complain and fight Leaders for any of your rights. AVOID AT ALL COSTS LEADERS JUST INCREASE YOUR STRESS AS A LANDLORD.
Hi Safia, we’re concerned by your comments and would like to look into your issues further so we can try and turn things around for you, after inputting your name into our records we haven’t been able to locate any record of you registered as a Landlord with us here at Leaders or our team in Fallowfield. We'd like the opportunity to discuss this with you further so we can get a better understanding of the reasons for your dissatisfaction, if you are willing to do so then please contact us on 01344758596 and we’ll try to resolve your concerns with you directly. Kind Regards, Leaders
5/5
GoogleWe have rented our property through leaders for three years now and having faced a broken appliance and toilet in the past two weeks I have to say that the speedy response and excellent contractors have made these situations a lot easier and stress free than other letting agents we have been with! Thanks Leaders Fallowfield ☺️
Hi Katie, we are really glad you had such a great experience with us! Thank you for taking the time to leave us a review.
1/5
GoogleBarely reply to emails, n e v e r call you back when you ask them to - getting in touch with them is so so difficult! We arrived in our new house with everything being dirty - definitely no cleaning work had been done whatsoever, there was hair all over the carpets, dust . . .
Hi Julia, we are sorry to hear your negative feedback. I have passed on these comments to the branch for you to ensure they are heard. Please feel free to contact customerservice@leaders.co.uk if you have any further comments. Many thanks.
5/5
GoogleFab friendly staff, cannot recommend highly enough. They were very patient with me and really helped me out with my references even though I had got through to the wrong office. Thank you Suzie and team!!!
4/5
GoogleWe have been dealing with a particularly difficult landlord over the past few months who really didn't want to return a rental deposit. Leaders have been instrumental in helping mediate between us. I really don't think we would have achieved the positive outcome that we did without their help. Thank you.
Hi Sally, thank you for your review; its a shame to read of the difficulty you have faced in regards to the deposit release but we are so pleased that the team at Fallowfield have been able to mediate between you and the Landlord and help achieve a positive outcome that you were happy with! Kind Regards, Leaders
1/5
GoogleIf someone was to ask me if I could recommend an agency where the process is clear and straight forward, then unfortunately I could not recommend this company. Since June of this year, we have been batted around with documents, phone calls, and emails. 1) Firstly, when I was working, I would be phoned 4/5 times per day. This not only was frustrating, but it affected my working life. 2) A bombardment of documents we needed to sign, to a point we lost track of what we actually had signed and what we hadn't signed. 3) Reminder emails of what needed to be completed, I can understand this once per fortnight, but again a bombardment of emails. Not only to me, but my guarantor. 4) When we rang up the branch, no one could tell us a straight answer as to what was asked, e.g. how much we had to pay for july/august. 5) Ringing up to discuss a sent document and being informed "it is a separate area that deals with this", and not being able to contact them. I find this one the most bizarre. To put this into perspective, everything was due to be completed by the 31st July. It is now the 29th August. And I am still unsure if everything is completed. I am not writing to rant or try to make a statement, but it is to tell everyone about the reality of the company. It is not until recently that I was told that the company was going through changes and that this is their wheening period. However, this should have been disclosed with us at the beginning. The most frustrating part is, it is not the company that suffers for this. It is the branch and the new tenants. So for improvements: 1) Communicate with the tenants and explain that this is a new system period 2) Put everything onto one document and complete it before one given time. Saves us getting confused, saves you chasing 3) Go old fashioned and do it via paper to then be scanned and sent off so everyone has a copy
5/5
GoogleI am very impressed with the professional and prompt way Michelle Warhurst has dealt with the tenancy renewal. Michelle has kept me updated on the status / progress and has put me at ease with the details of the contract. Very pleased, thanks!PositiveProfessionalism
Hi Bushra Hussain, Thank you for the great review of our Leaders Estate Agents Fallowfield team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleThey lied to us, they delayed ever stage of the moving in process, they tried to steal from us, hung up the phone for no reason, sent threatening messages to my parents, and ultimately did not do their job at all. If i could give a zero I would.
Hi Alexander, we're saddened to hear of the experience that you have had with us and our team in Fallowfield, we always want to deliver the highest level of service to our customers throughout their experience with us particularly if any issues arise and so really regret that we haven't been able to do this for you on this occasion. We would really like to discuss this with you to gain a better understanding about your experience. If you are happy to do so then please reach out to us on 01344758596 to discuss this or email us at customerservice@leaders.co.uk, we recognise the importance of our customers feedback as it allows us to evaluate our service and if required we can refine our services moving forward. Kind Regards, Leaders
1/5
GoogleTerrible company. Avoid at all costs. Quite happy to call for your money, even when in error MANY TIMES, but when you are waiting for deposits etc. ...well it's been weeks since our checkout and still waiting. Has previously taken a matter of days with other companies. Will never use Leaders again.
Hello Jenna, we are sorry to hear you have had a bad experience. We have spoken to the Manchester branch who dealt with you (not Fallowfield) and they have informed me that they are still awaiting invoices from contractors that were required to carry out work following your check out. The branch will make sure this is released today. If this is not completed please contact our customer service team by emailing customerservice@leaders.co.uk and we will chase this for you.
5/5
GoogleAll interactions I had with Andrew and the rest of the Leaders team were great. They were engaging, listened to all my requirements and were really pro-active in following up and trying to make the house search as easy as possible.
Dear Georgina Toft! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Fallowfield branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleAs someone who hasn't looked for a house before, leaders were an amazing first experience. The team at the office were so polite and accommodating and the opposite of the pushy sales stereotype you hear of. Josh who showed us around the house answered all the questions we had and was even able to give further advice as he knew a lot about the student letting process himself. Such a friendly guy and the best service we could have hoped for. An amazing experience and would definitely recommend the office to any student or young professional in the fallowfield/withington area.
5/5
GoogleAs a landlord, Leaders Letting and Estate Agents in Fallowfield have provided an excellent service. The management at Leaders Fallowfield listened carefully to our specific requirements for the type of tenants we were looking for in respect of each of the properties we let. The smaller homes being more suitable for post graduate students and the larger homes being more suited to couples/professionals etc. They sourced, background checked, and provided the right people for us, and the feedback from our tenants is that leaders sourced the right homes for them as well, making it aa win-win scenario for all concerned. We highly recommended them for their high-quality service and personal approach.
1/5
GoogleThe worst Estate agent in Manchester. Please avoid them especially the branch manager Suzie I have dealt with them several times and found them very unreliable, aggressive and rude. All they want to do is take your money and give you a hard time. Scammers!
Hi John, we're saddened to read your comments and of the experience that you've had with us and our team in Fallowfield. We aim to provide a great level of service wherever possible but it’s a shame to read you feel you haven't received this. We are concerned by your feedback and would really like to look into this, after inputting your name into our records we have been unable to locate you as a registered customer with our team at Fallowfield but we would be grateful if you could reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk so we can get a better understanding and see if there is any way we can resolve your issues. Kind Regards, Leaders
5/5
GoogleI was shown a property in Manchester City centre by Andrew. He was an absolute pleasure to work with. Very professional, prompt replies and really took the time to learn about what kind of property we were looking for.
Dear Katherine Koren, Thank you for the great review of our Leaders Estate Agents Fallowfield team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
GoogleABSOLUTE JOKE OF A COMPANY!!!!! Complained since the start of my tenancy about issues that never got fixed when I went down several times to complain. Then when it came around to getting my deposit they charged me for the things they NEVER fixed after 9 months. They will show up unannounced for flat viewing when it says in the contract they must give at least 24 hour notice They will Never fix anything lose all your paperwork so you will most likely have to fill out every form twice. And you will never see your deposit again they will happily take your money with a smile on their face but when It comes around to get your money back you have no chance. Giving them one star review is more than they deserve. NEVER USE THIS COMPANY!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Manchester office has 186 reviews across two platforms: 168 on Google, 18 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders Lettings is rated 2.8 out of 5 across all 186 reviews, and 2.9 out of 5 on Google from 168 reviews, checked 9 October 2026.
Leaders Lettings, 351 Wilmslow Road, Ladybarn, Manchester M14 6XS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.