Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrilliant service from start to finish, seems the older reviews no longer describe this office! Really knowledgable staff, kept in loop at all times regarding my sons student accommodation application. Really welcoming branch and staff,
Grace · 28 August 2019
Agent replied · 26 August 2024
Hi Grace, thank you for taking the time to let us know about the service you received from the team at Fallowfield. It can be seen there have been a few negative reviews in the past but the team do work hard to try and deliver the best level of service for our customers; we are so pleased that the team have been able to do this in your experience. We hope you have a great day! Kind Regards, Leaders
★★★★★ 5/5
GoogleThe reviews on here really do not reflect the service I have experienced!! I have recently rented a property from Leaders and I could not fault the team at Fallowfield. They are very professional and our application was very straight forward and easy to follow. Thank you to all the staff here for making the moving process stress free! We are very happy in our new home :)
Charlotte · 28 August 2018
★★★★★ 1/5
GoogleAwful agency. They don't do anything you ask or need, even after paying them. They ignore emails and lie to you on the phone. Stay away from them, the hassle they cause is not worth the property.
Warren · 28 August 2016
Agent replied · 26 August 2024
Hi there Warren, we are sorry to hear that you have had a negative experience. Please can you email customerservice@leaders.co.uk with the property address and we will look into this for you. Many thanks.
★★★★★ 5/5
GoogleJosh was extremely helpful and found me a place pretty much straight away, can’t recommend highly enough
INSIDE · 28 August 2019
★★★★★ 1/5
YellUnethical practice
I couldn’t give no stars as an option but Leaders deserve no stars, we were recently buying a property through their sales team in Fallowfield, what we experienced was unethical practice, poor communication and poor service. We ending up having no option but to walk away from the purchase. Although reading the reviews they don’t fair well with lettings either.
CarolineP-233 · 20 November 2020
★★★★★ 1/5
GoogleWorst experience ever. I had to deal with them for 1 year and they were never answering my calls. If you can avoid them, I highly recommend to do that.
Tiberiu · 28 August 2019
Agent replied · 26 August 2024
Hi Tiberiu, thank you for bringing this matter to our attention. We regret to hear that you had a negative experience with us, we will use these comments as an opportunity to help us improve moving forward. Within our business we do understand the importance of providing a high level of service to our customers as we believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. We do expect that any issues raised with members of staff will be addressed within a timely manner and that the team are easily contactable throughout a customers experience however would like to offer our sincere apologies if this has not been the case at times previously for you. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 1/5
GoogleTerrible agency, I would not recommend. We had to go straight to the land lord ourselves to deal with the housing contract, they were useless and incredibly slow with dealing with anything.
Rebecca · 28 August 2017
Agent replied · 26 August 2024
Hi Rebecca. We are really sorry to hear that you have had a negative experience. We always strive to offer a high standard of service and apologies if you feel you didn't get this. We would like to investigate this further so if you could please email customerservice@leaders.co.uk with the property address we will look into this.
★★★★★ 5/5
GoogleCame into the Leaders, Fallowfield branch a couple of days ago to inquire about a property. Spoke to a lovely lady named Chloe. She really helped, and answered all of my rediculous questions. Extremely happy with how my visit ended, Thankyou so much to chloe for all the help she provided, a true asset to the branch.
Kealan · 27 August 2020
★★★★★ 5/5
GoogleVery impressed overall with this organisation.Have dealt with them continously since 2009,and as I live in Ireland I would not be able to manage my property without them.Would highly recommend.
Diamondman494 · 28 August 2017
Agent replied · 26 August 2024
Hi David, thank you for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us!
★★★★★ 5/5
GoogleLeaders fallowfield a great company that i have been impressed with very well for helping me look and sort my university accommodation out, for someone who is not from the city they have helped me out very much and i am very happy with decision i have made with this company for a new chapter in my student life
Dilu · 28 August 2019
★★★★★ 1/5
Googleleaders are great but really need to get rid of the person who is managing the cube, extremely poor.NegativeQuality
Nathan · 27 August 2021
Agent replied · 26 August 2024
Dear Nathan
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.
Kind regards, Customer Care Team
★★★★★ 4/5
YellPerhaps, you should use this agent next time
Having many problems between the Property Building Management and contractors to do repair work, George, from Leaders, has personal touch and tries every time to meet our requests with the tenant and the third parties.It's really important esp. at the difficult time of pandemic to be caring, kind & thoughtful of others.Great work.
ChuiC-1 · 27 November 2020
★★★★★ 1/5
GoogleBloody shocking service. Please go elsewhere.....like literally ANYWHERE ELSE
Lesley · 27 August 2022
Agent replied · 26 August 2024
Dear Lesley Barker,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSuzie is fabulous to work with.
Helen · 28 August 2019
★★★★★ 5/5
GoogleThe staff here are great, despite problems they exceeded expectations and went the extra mile to make sure i was happy, I would recommend
Teddy · 28 August 2017
Agent replied · 26 August 2024
Hi Teddy, thank you for your feedback. It's great to hear that you have been happy with the service and would recommend us!
★★★★★ 5/5
GoogleWould certainly recommend, we sold our flat through Leaders and they were really helpful in getting the sale through quickly as we wanted
Lucy · 28 August 2017
Agent replied · 26 August 2024
Hi Lucy, thank you for your feedback and recommendation. It's great to hear that our Fallowfield branch was able to sell your flat quickly and meet your expectations. We will be sure to pass on your kind words. Many thanks.
★★★★★ 5/5
GoogleI cannot thank Leaders Fallowfield enough. I was going through a rough time of finding properties but soon as I stepped in Leaders, they found me a new home which I was very happy about. The customer service was immaculate and I felt really comfortable. I recommend this place highly.
Abdullah · 28 August 2019
★★★★★ 3/5
GoogleGenerally competent but do not reply promptly to emails. Need to improve on communication.
DenysChuck · 27 August 2020
Agent replied · 26 August 2024
Dear Sir/Madam, thanks for taking the time to leave us a review. We always want to offer the highest level of service wherever possible to our customers so would be interested to know what we could do differently in future to deliver a better and hopefully 5* level of service. If you would be willing to provide more feedback, please write to us at customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 4/5
YellProfessional and Helpful
Excellent service, nice and friendly staff. Very helpful and answered all questions swiftly and have been great since I've moved in. Cannot give 5 stars as I am still waiting on my inventory as I was told it would be in the post and has not arrived over 5 weeks later.
NightOwlWanders · 17 July 2015
★★★★★ 1/5
Googleavoid moving into the CUBE fallowfield!NegativeQuality
Nath's · 24 October 2021
Agent replied · 23 October 2024
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleThe WORST. STAY FAR AWAY FROM THEM. The most incompetent Estate Agents I have ever dealt with.
Miranda · 28 August 2017
Agent replied · 26 August 2024
Hi Miranda, we are sorry to hear that you have had a negative experience. Please can you email customerservice@leaders.co.uk with the property address and we will look into this for you. Many thanks.
★★★★★ 5/5
GoogleCouldn’t recommend this place enough! As a student they understood exactly what I was looking for! I was shown round a couple of places by Ocean who was dead friendly and helpful. Found the house I wanted very quickly and everything was sorted without any hassle
Anna · 28 August 2019
★★★★★ 5/5
GoogleThe leaders estate agents is very helpful and supportive. I have met Suzie for showing the apartment. From the beginning she is very very helpful.
Whenever, I called her for information she showed the right direction. I will always recommend leaders for tenants.
Mohammed · 27 August 2020
★★★★★ 1/5
GoogleDoes not reply to emails, poor property management
Sam · 27 August 2020
Agent replied · 26 August 2024
Hi Sin Yong, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk Many thanks, Leaders Estate Agents Fallowfield
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