Leaders Lettings reviews

★★★★★ 1/5

Google

Absolutely unacceptable service. We have been waiting for months for this state agency to fix our boiler. Every time we call, we are given empty promises and excuses. Someone is always “scheduled to come,” yet nobody ever turns up. Living without a properly working boiler for this long is unacceptable, especially from an agency that is supposed to support residents. This level of incompetence and lack of care is shocking.

Moussa · 16 January 2026

★★★★★ 1/5

Google

Had an absolutely horrific experience with Leaders. The house was dilapidated and in terrible condition. From day one, we were bombarded with issues, many of which took weeks to be addressed, or weren’t addressed whatsoever. Our heating never worked during the long, bitterly cold winter, despite our energy bills being incredibly high, and no action was taken. We went through at least three property managers in the 12 months we lived there, making it impossible to know who to contact. Constant emails reporting problems were ignored. The house was filthy when we moved in, with furniture dumped in the garden (we were accused of leaving this furniture and asked to pay £300 upon move out, total lies), and the hot water had been left on all summer, ultimately leaving me and my housemates to pay the exorbitant bill with no acknowledgment from the company. There were many other issues, but even after all this, Leaders were difficult when it came to returning the deposit. Three months later, emails are still being ignored. This company is a joke, profiting off students who don’t know any better. If you have any sense, do not use Leaders.

Pio · 16 October 2025

★★★★★ 1/5

Google

The customer service from the Fallowfield branch has been extremely poor. Despite calling several times, I have not had a call back from the property manager. Leaders have a duty of care to the students that they rent their properties out to but this has not been met. The property my daughter has moved into has not been cleaned or decorated since last students moved out. There is rubbish iand unbroken furniture. In the garden. The carbon monoxide detector is faulty, and despite this being logged with the branch, it has not been dealt with. Also, the property has two fridges one has completely broken and the other is breaking intermittently. My daughter received threatening emails about paying her rent, although she had already paid it which led to her paying it twice and they have not yet been in touch with her or refunded her for the Double payment . This lack of contact has lead me to seek advice from a third party and I will be contacting the fire service about the faulty carbon monoxide detector.. I would not give this company one star, but I have to select a star to simply post this comment.

Claire · 16 April 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience with Leaders Letting & Estate Agents Fallowfield. The team was professional, friendly, and highly efficient throughout the entire process. They made everything smooth and stress-free, always keeping me informed and providing clear guidance along the way. Their communication was outstanding, with quick responses to any questions and a genuine willingness to help. The attention to detail and commitment to delivering a high standard of service really stood out. I would highly recommend Leaders Fallowfield to anyone looking for a reliable and trustworthy letting and estate agent. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 1/5

Google

Be very careful before you chose leaders as a letting agent.The staff I encountered were largely incompetent, specifically Ciara Ryan. A litany of issues from the start right till the end. - moved in and the apartment hadn't been cleaned properly, stated someone would come to clean it. No one ever showed up despite me trying to arrange. - There was a leak in the property. Again, I arranged someone to come round through the maintenance portal. It took 2 weeks for someone to come by which point the property had been damaged (they tried to charge me for this upon leaving the property). - The energy meter is inside a locked cabinet which the Tennant doesn't have access to. They refused to give me my final meter reading and as a result I lost circa £800. I wouldn't recommend Leaders to anyone!

Warren · 31 October 2023

★★★★★ 1/5

Google

Disgraceful agents for my daughters student house! All they care about is getting the commission for letting a property. They have blatantly lied about the state of the house, even sending a false video of the house for viewing purposes. I'm out of my mind as guarantor as to how we are going to get the landlord to repair everything. Lie after lie. Fuming is an understatement. Legal advice next.

Julie · 27 August 2023

★★★★★ 1/5

Google

I lived in a student house for a year that was managed by Leaders Fallowfield. Firstly, the back gate was completely broken off for 6 months despite numerous complaints, my bike being stolen and people fly tipping in the garden. When they decided to fix the gate it still would not stay shut and would swing open easily despite it being locked. There were numerous problems with the house that, despite complaints, were also ignored (leak under sink, hot water not working on a sink etc.) The customer service was shocking and I'm pretty sure they blacklisted my phone number. They clearly just take advantage and hope students don't have the confidence to complain. If you want a property managers that aren't so clearly anti-tenant then I recommend staying away from leaders.

Connor · 27 August 2022

★★★★★ 1/5

Google

22 days since moving out and still no deposit returned, despite the landlord confirming on day one (July 1st) that the full amount could be returned. We were model tenants, paid rent on time, left the property clean, and returned the keys promptly, yet we’ve been met with excuse after excuse, poor communication, and zero accountability. Completely unacceptable and a clear breach of the legal 10-working-day limit. Avoid.

Harrison · 22 July 2025

★★★★★ 1/5

Google

AVOID! No locks in student bedroom doors so other housemates could use my son's bedroom as a cloakroom when he was away. Inventory inspector came without any notice few days before contract ended and fined my son £120 only because other housemates left their coats on his bed!!! Avoid!

Katarzyna · 16 January 2026

★★★★★ 5/5

Google

After dealing with multiple issues, moving into a new rented property with Leaders, this 5 star review is personally for George Paton. After weeks of emailing back and forth, on calling one day George answered the phone and i began explaining all the issues and my frustration's. Within a matter of hours he had already began finding solutions, and within a matter of days we had full clarity and everything had been sorted/was being taken care of. I cannot thank George enough who was so helpful, even to the point he offered to come by the property on his way to work to understand the situation fully. I also must add he wore a face mask and kept socially distant throughout his visit. Having George as a point of call throughout the tenancy is massively reassuring. He is a great asset to the Leaders team.

Jessica · 27 August 2021

★★★★★ 5/5

Google

Andrew was absolutely fantastic, he did two viewings with us and was very helpful and honest. His professionalism and the way he fitted in around our needs time wise was really refreshing. I would highly recommend contacting him for a chat even if you haven't seen a property on the market that you want to view at the minute, because his knowledge and insight into the Manchester property market will be very helpful. Not pushy and just an all round pleasure to deal with.PositiveResponsiveness, Quality, Professionalism

Kate · 27 August 2021

★★★★★ 1/5

Google

AVOID THIS FAKE COMPANY!!!! The worst estate agent that I've ever dealt with. If you are a landlord or tenant and worried about the property dont ever choose leaders as they have very bad communication skills,bad management and very fake . I have dealt with Suzie the branch manager in fallowfield and I found her very unhelpful and unprofessional and also fake. Leaders are a company who are only there to take your money and never provide a reasonable service. If you dont want to believe me then go to Leaders and experience it for yourself.

Nicola · 28 August 2019

★★★★★ 1/5

Google

The worst experience with estate agents I've ever encountered. Our washing machine was broken when we moved in and it was 4 months until someone came to fix it (we had to literally nag and pester them to get it done). There was a problem where water from the flat above leaked into our house and that took 8 months to fix (once again with a lot of chasing up on our end). Also when we wanted to renew our contract they were really difficult about it. They outright lied and told us we would receive it by email on a Monday and a week later we still hadn't received it. If you call them with a problem their standard response is to take your details and tell you they'll get back to you which they never do. We really liked our flat but had to consider moving out due to their incompetence.

Bethan · 28 August 2016

★★★★★ 5/5

Google

Although having a mare with our landlord regarding our deposit return, Rebecca part of the deposit team went above and beyond to help us and keeping us informed. Although we kept ringing for updates, she was always happy to help us. She fought for every penny for us, she was great.

Karam · 19 August 2025

★★★★★ 5/5

Google

My experience of Leaders, Fallowfield has been excellent, particularly the customer service from Suzie, who displayed endless patience and professionalism during what was a difficult period for my niece and her friends - all international students who had had a very bad accommodation experience on their arrival in the UK. The earlier negative reviews are certainly not the experience I've received. Thanks again Suzie for all your help.

Mary · 28 August 2019

★★★★★ 2/5

Google

Update: of course they tried to screw us out of rolling contract and screw us over the deposit until we reiterated that we are fully versed in renters rights and law. Typical letting agents. We rolled over for a cleaning fee but shouldn't have done as by their own admittance the flat wasn't cleaned when we moved in due to it being the start of the pandemic. Staff were useless and had no clue what was going on. On top of this, our gas check expired which is pretty illegal. We also had a gas scare and it was impossible to get in touch with leaders in that emergency situation - we had to scour correspondence to find the landlord's house number (we had had no dealings with him) and speak to a random member of his family on a Sunday night whilst we sat in a flat with no electricity with windows wife open in the winter due to a gas leak scare. Jokers ---------------------------- Depends on who you deal with really. As a non-student renter, Fallowfield Leaders are fine. Nothing special. Their contractor sucks, repairs have taken months and months (and we're still waiting) our emails get ignored and our point of contact forgets to action things. One of their administrators kept forgetting our paperwork which was a pain to deal with. They've been a bit evasive about having stuff in writing as well, which is unhelpful. Their automated rent payment system also sucks and they contact us every month telling us we haven't paid our rent (when we have...). However, we've also dealt with other members of staff who are very friendly, polite and helpful and the estate agents haven't done anything rogue unlike many others I've rented with in Manchester. They follow the law on the June 2019 Act, which outlawed illegal fees, too. Whilst this stuff should be a given, as anyone who has rented a long time knows, that unfortunately is not the case. Mixed bag and we'll see if they follow the law of fixed term contracts becoming a rolling contract when our contract comes up in a few months, and follow the 24 hour legal obligation to inform tenants of viewings/visits and respect the right of tenants to say no.

Ol · 28 February 2024

★★★★★ 1/5

Google

It is such a shame because the property is great but Leaders have caused us problems at every stage. They left us without any contact for 2 months and only got back in touch to ask us to pay rent. They wouldn't give us our keys until well …

Asha · 16 April 2025

★★★★★ 1/5

Google

From the move in day there were issues with the flat, my flatmates draws were broken so i gave them mine and the back door had no working key for it. we reported the draws and door like we were told to do and we heard nothing back. we ended up having to pay for the locks to get changed for the door out of our own money and when we asked for it to get reimbursed they only offered to pay us back the price they thought it would cost if they’d done it (we sent the receipts of all the costs) and then they didn’t even re-pay us that. We also had a pest infestation which resulted in a mouse running across my face and we heard nothing after we reported it. time after time we have reported issues and have had nothing done about them. Now after i moved out, i had to chase them up on my deposit and even after filling in the payment details i still haven’t had it returned, my email are now going unanswered. if your moving into a property managed/ owned by leaders i strongly recommend just not doing it. it’s not worth the trouble. moreover if you’re moving into The Cube on Wilbraham Road, watched out for mice, kicked in doors and broken furniture which will not get repaired

Naomi · 31 October 2023

★★★★★ 1/5

Google

Would never advise to go through Leaders. Stayed in a student house last year and could honestly say we were treated disgustingly. We had no oven for a month, no bed for a month, no bedroom door for two months (ground floor bedroom) which also had no functioning blinds or curtains for two months. This wasn’t even the most of our problems, it was consistently month after month a new issue that the landlord would refuse to fix / Leaders would claim they ‘couldn’t get in contact’ with him. We went through 4 different property managers in the year of living there with no communication when this had changed. Staff were rude and told us lie after lie. They promised a rent rebate and it never happened. When it has come to getting our deposit back, Leaders have had the cheek to charge £324 for replacing the toilet seat (which was broken the day we moved in, which we had complained about numerous times) and replacement of bedroom drawers which had collapsed on me because of the condition they were given in. I’ve had no response from Leaders who claim to take no responsibility anymore because they have since passed the house onto a new company, despite being the ones who have sorted my deposit. Looking for legal advice next, so infuriating

Daniella · 31 October 2023

★★★★★ 1/5

Google

We have a property that is fully managed by Leaders. Since Feb we requested for a mid term inspection report as the current tenancy ends in Aug. It is now June and we still have no response from them whether the inspection is done or not …

Albert · 16 April 2025

★★★★★ 1/5

Google

Absolutely dreadful customer service! As first time buyers, we were really excited to see a property listed by Leaders online and even took the time to visit the office in person to get "ahead of the curve". As a result we were messed about for weeks, had multiple viewings where the agent Olivia didn't bother to show up or notify us she's not coming. We spent money and time making arrangements during work days and early on a Saturday morning only to end up wasting our time frustrated. Ringing her or the office was futile, going straight to voicemail. The agent in the main office, whom we finally got through insinuated the fault was ours and had no interest in helping us. When you have someone in front of the door of a property you are selling at the time you've scheduled a viewing, if you are in the car in front, as we've been told after the fact, wouldn't you come out and check? Shouldn't you be at the door instead of in the car? Or call and check with the person you are meant to meet? We should have given up on this agency after this, but we gave them the benefit of the doubt. Only to be disappointed again. If I could give 0 stars I would.

Nasia · 27 August 2023

★★★★★ 1/5

Google

It is hard to articulate how inept and inefficient this letting agency is in addition to being devoid of any understanding of customer service. My husband has used this company for a year and has experienced nothing but problems. Their …

Lesley · 16 April 2025

★★★★★ 1/5

Google

Would give 0 stars if i could.. Agency is severely understaffed. Never return any calls, managers are arrogant when you call them with a problem. AVOID this agency and any properties by them at all costs if you want a hassle free year. Like everyone else has also said in the reviews below.

Jay · 28 August 2016

★★★★★ 1/5

Google

Absolute joke of a company. They don’t care about their customers simply because you’re a student, they think they can mess you around with all sorts. DONT BOTHER In response to your response: give over you don’t give a flying toss about any of your tenants ur just a company of lies and deceit.

Noah · 28 August 2024