Leaders Lettings reviews

★★★★★ 5/5

Google

I have had the MOST amazing experience with one of the Property Managers at Leaders Estate Agents in Fallowfield. Chloe is the best property manager I have had and being in the industry for the amount of years I have, it's very rare to come across someone with the level of communication and service that Chloe offers. She's extremely proactive and in comparison to all the other PM's i've dealt with in the past 20 years. Well done Leaders Estate Agents, very impressed.

Henry · 28 August 2019

★★★★★ 1/5

Google

Shockingly disorganised. We have had several problems with Leaders, including non-communication and signing our tenancy agreement just the day before it was supposed to commence last year. This stopped us moving in. Thankfully the landlord is awesome, so we hardly deal with Leaders, but they're just a nightmare. You'll send them documents and then they'll send snarky emails 2 months later asking for them. We're students, and they just haven't seemed to prioritise our housing contracts either this or last year. The people in their team don't seem to communicate with each-other which makes things more difficult. They constantly draft and re-draft tenancy agreements. If you can find a more professional alternative, I'd avoid them if you can!NegativeResponsiveness, Professionalism

Eve · 27 August 2022

★★★★★ 1/5

Google

Myself and a friend stayed in a flat managed by leaders last year and they were absolutely useless. We reported many an issue to not hear anything back, including a pest control one of which never got addressed! It got to a point where they wouldn’t pick up the phone to us either. Would not recommend at all. I will not be using ever again.

Benjamin · 31 October 2023

★★★★★ 1/5

Google

From the start we had problems, incorrect paperwork, no inventory, deposits, contracts, communication, everything. Everyone we dealt with, except for someone brought in at the end to deal with the chronic mismanagement, were so rude it was farcical. The flat was advertised as part or unfurnished but we arrived to a fully furnished and not cleaned flat. Half the lights didn't work and never did due to faulty wiring which made the fuses blow out at least once a month. There was someone else's poo on a toilet brush, food in the oven, old towels, personal items left. We delayed our move until it was cleaned, which we had to request. They eventually agreed to move the stuff out of the flat, only because we specifically mentioned renting it as not furnished in an email as well as multiple times in branch/over the phone. After 2.5 weeks living there with half the rooms taken up with stuff, we were finally able to move our own furniture in taking more time off work, getting a van etc... 3 months into our 1 year contract the boiler broke and was never fixed despite chasing it up for over 9 months. The shower broke in December leaving us with no hot water for near 3 weeks - called every day to get it repaired with answers ranging from refusal to sending an 'engineer' who declared the electric shower broken because the boiler was broken! Took 2 weeks and 2 different attempts to fit it! No hot water or heating for 9 months of the tenancy. Flat gets put up for sale without telling us. They turn up for flat viewings unannounced only informing us, after complaining and refusing access multiple times. They then ask us to shorten our tenancy because 'It'll make things easier for us' New manager took over, said they would get the boiler fixed, after a promise of someone coming out, never heard from them about it again. We complained many times to no response, sent a 14 page formal complaint to the head office, as The Property Ombudsman procedure, requesting our deposit back and compensation for everything. Get a response after 3 WEEKS (chased up twice - told there were staff absences so a delay in response - but had enough staff for 4 people, via emails, phone calls, a posted and a HAND DELIVERED LETTER to tell us to vacate the property as it was sold) Response said there was no fault with Leaders, they had rented us the flat furnished (the ad on Rightmove says part furnished) and they blamed landlady for all maintenance issues. Got an email from the manager asking about our complaint - response went ignored again! 2 weeks after we moved out the landlady emailed claiming she hadn't seen any of our complaints, which we had asked to be passed on. Went to meet with her and Leaders, she tried to ask me for compensation for damage to the furniture Leaders removed from the property! She said she wanted the situation to be resolved quickly and would ask for our deposit to be returned and some sort of compensation. Staff in branch apologised and said our full deposit would be returned that day; left the meeting as they wanted to discuss sale issues, expecting nothing to come of compensation. The landlady got hold of my phone number and called me to let me know she had been compensated her fees by Leaders amounting to thousands of pounds! We got an apology and return of our deposit, which we were legally entitled to anyway! Nothing about the 20% of our rent we requested as compensation, which seems like a tiny reimbursement for a year of no boiler, stress and rudeness. The whole year has left me filled with anxiety, so angry thinking about it I don't know what to do. Leaders made us miserable for a year and apologised by returning money we were owed! They gave the woman who owned the flat my phone number, which I found quite unsettling, as she called me to boast about the thousands of pounds she got in compensation, the last bit of salt rubbed into the wound Leaders hacked away at all year. Never use Leaders!

Natalie · 28 August 2017

★★★★★ 1/5

Google

It’s now been nearly 2months since I should’ve had my deposit back. Incredibly incompetent staff who will either ghost your emails or just say ‘they’re working on it’ cmon guys how difficult is it just to send me my deposit back?? 😭 Absolutely would never recommend this company to ANYONE.

Green · 21 August 2024

★★★★★ 5/5

Google

The sales team at leaders have been absolutely outstanding, professional, understanding and courteous at every point in the process. Selling a house is one of the most stressful things you can do, but Leaders have made the process so much easier for me

Lizzie · 25 November 2024

★★★★★ 1/5

Google

Appalling experience. They are very slow to get anything done and won't do the simplest of tasks unless you call and email constantly until they're tired of hearing from you. …

Jonathan · 16 April 2025

★★★★★ 5/5

Google

The best letting agent so far.. easy to do viewing.. easy to move in.. Very responsive for any questions i had regarding how to do this and that in my new apartment.. Nice people and Suzie is very lovely branch manager..

Ali · 28 August 2019

★★★★★ 5/5

Google

RECOMMENDATION From our first introduction to Leaders in Manchester, we were welcomed by Ms Anna Scoffins​, a Leaders Coordinator, today, and she was our first positive impression showing her knowledge and skillset. She provided true and honest professionalism in dealing with us as humans and customers; we signed the contract and the rental deal done. Even when we contacted her with problems during this turbulent time, she showed the same positive, always smiling, an intelligent and professional attitude we came to respect much. She always delivered what she promised, demonstrating her integrity being intact and robust. Ms Scoffins has great leader capacities as she leads by doing, she is brilliant and treats all with the same respect, our recommendations of Anna based upon two years experience. We are sure Ms Scoffins can work in any industry with her high capacities. We would gladly work with her in the capacity of a Manager or Director. We are happy to recommend her to anyone seeking to grow their business. Thank You, Anna AslePositiveResponsiveness, Professionalism

Asle · 27 August 2021

★★★★★ 1/5

Google

I live next to rented property from Leaders, having an on going dispute regarding unsafe guttering. Opportunities to communicate ( by property manager ) are missed therefore increasing expenses. Have asked to speak to the owner. Will update once either management have called or the owner has. Happily update the rating once the matter has been resolved. UPDATE: have called the customer relations team, it's an anwersphone, NOBODY HAS CALLED BACK. THE REPLIES ON GOOGLE REVIEWS SEEM A ROBOT AUTOMATED RESPONCE.

N · 27 August 2021

★★★★★ 5/5

Google

I emailled into Leaders fallowfield as I am a previous tenant at one of their properties and I was assisted by Liam Foster. I need helped with a parcel issue and also ongoing issues with my previous landlord. Liam responded quickly, professionally and has really gone the extra mile to help me! I really appreciate it, especially during this pandemic when everyone is working from home and I understand it can be quite difficult when not in office. Thanks so much!PositiveResponsiveness, Quality, Professionalism

Mareki · 27 August 2021

★★★★★ 1/5

Google

Just making a quick and short review about leaders and my experience with them. leaders themselves were excellent and very helpful with everything inc maintenance, replacing furniture. however, had a huge problem with a landlord who was under them, it was a woman who manages THE CUBE in fallowfield. would avoid moving there or asking leaders what properties she owns, there has been an ongoing problem with our deposit, they’ve agreed to give a certain sum back and we would agree also, and then another problem would occur. This has been consistent for the last 3 months with no deposit.NegativeQuality

Nathan · 27 August 2021

★★★★★ 1/5

Google

If you're planning to go with Leaders, view a house at least 3 times because Leaders do not care about the quality of houses they let. I've been with leaders a month and my experience is poor to say the least. I was let a flat with a broken bed, various safety risks and a window locked open, despite the property managing team checking the flat after the last tenants. A month into the tenancy and the estate agents and landlord are doing the minimum possible to ensure these repairs get done. When asked, leaders do not have any policies or procedures that tenants can read relating to their obligations as an estate agent, resulting in them hiding behind this to justify the minimum effort. I was let the flat by Dom who forgot to upload us for referencing before annual leave meaning we had to scramble to get the documents in place when he finally realised his mistake. Dom also told us the repairs were going to be fixed before our tenancy which was untrue. I had to remind him we needed to sign for the keys when picking them up. The flat is managed by George Paton who lacks coherent communication skills with tenants and contractors. Furthermore the flat is let by an overseas landlord which is used as an excuse for slow proceedings by George. UPDATE: Now the 20th of October, we have had to overpay in bills for two months to compensate for repairs which have also had physical implications for both tenants. I requested a discount which I was told would be dealt with by George the next day, however he left this unresolved to prioritise his annual leave despite my landlord replying the day before George left work. I've made a formal complaint only to be told that nothing will be done. I'm just as unsatisfied as last month and my recommendation stays the same, stay clear from leaders estate agents unless you can withstand a deterioration in your mental, physical and financial state.

Myaa · 27 August 2021

★★★★★ 1/5

Google

UPDATE: PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS!!! I moved out of my flat 3 months ago and they still have not given my deposit back! As soon as I moved out they pretty much ghosted me, I emailed and called multiple times but they …

Emily · 16 April 2024

★★★★★ 5/5

Google

A great service especially if you are looking to find a place fast and that is most suitable to your every need! The branch manager Suzie was great at picking out perfect accommodation for me in a short time frame. Also had a lovely lady named Ocean show me around a few places. Would highly recommend! Thank you Suzie and Ocean for looking after me.

Aya · 28 August 2019

★★★★★ 5/5

Google

We would like to express our gratitude to Megan Farnell in sales. From the very first point of contact Megan was professional efficient and helpful, a pleasure to deal with.

Cathy · 27 August 2020

★★★★★ 1/5

Google

Of all the letting agents that I have dealt with over the past 8 years, Leaders have been the most intrusive, the least communicative, the most difficult and the most unhelpful. We went without an oven for several weeks, which had been failing for several months. The communal lighting has not worked in several months, despite agent inspections. The doorbell had not worked for a while, despite inspections. The landlord areas are never cleaned. I would urge anybody considering a tenancy to go elsewhere.

Matt · 28 August 2019

★★★★★ 1/5

Google

Went to view a flat at 3pm on a Saturday. We made the 1 hour 45 minute journey, arrived 15 minutes early and waited....and waited....and waited. The agent never showed, I had to call the office twice to find out where he was, and apparently he had already been and could not get into the property. He did not think to inform us, we waited for an hour in the end and no attempt to contact myself was made. Astonishingly, the office was 5 minutes down the road. Unprofessional service, they have definitely lost custom.

Gemma · 28 August 2019

★★★★★ 2/5

Google

Update: of course they tried to screw us out of rolling contract and screw us over the deposit until we reiterated that we are fully versed in renters rights and law. Typical letting agents. We rolled over for a cleaning fee but shouldn't …

Olisar · 16 April 2024

★★★★★ 1/5

Google

**Avoid Leaders at All Costs** Our experience with Leaders has been nothing short of awful. When we moved in, …

J4k3_Dnb · 16 April 2025

★★★★★ 1/5

Google

WORST ESTATE AGENTS IN MANCHESTER, DO NOT EVEN ENTERTAIN THEM! not an ounce of organisation between them. Text you on the day saying they have set up viewings. Think they can wait a month to settle deposit then slap on £420 for cleaning an already clean house on top of £300 for a beanbag and a extension cable? Don't know how to reply to emails when they say they would. Zero customer service or empathy for tenants. Do yourself a favour and avoid this terrible company.

Billy · 28 August 2018

★★★★★ 1/5

Google

Absolute joke of a company. Before i even moved in the place they told me that if i can not show them a passport then they will forcefully remove me from the tenancy after already paying a deposit. A few weeks in, a cupboard door fell off due to a leak which was already there when we moved in, they never came to fix it and then charged us for the damage. After moving out, they kept on giving us later and later dates as to when we would receive our deposit, adding costs as they please. One example is they claim there was a missing beanbag after we moved out, when a checkout report taken by Leaders shows pictures of the beanbag, and an extra one we left behind!! They feed you false information to keep you happy and have no intent of providing any good customer service. Would not advise anybody to use this letting agents.

Daniel · 28 August 2018

★★★★★ 4/5

Google

Decent enough. The staff aren't actively bad at all, I think they just have to manage more properties than they have the staff for. Always been friendly when I've managed to speak to them directly, but often emails will just never receive a reply without prompting and sometimes not even then. Basically, face to face / telephone customer service: great. Written customer service: could be better, but again I think it's for the above reason.

Stuart · 27 August 2020

★★★★★ 5/5

Google

With little time left to rent our 3 student homes Ocean has done an amazing job for us. There is no doubt she has gone out of her way to find tenants and sort out furniture, fittings etc. to make it all happen. Thank you so much for all your help Ocean and your support too Suzie. Highly Recommended.

Barry · 27 August 2020