Trusted Agent profile · Manchester
★★★★★
326 reviews across 2 platforms
257 Deansgate, Manchester, M3 4EN
Kingsdene Ltd's office in Manchester, at 257 Deansgate, is rated 4.6 out of 5 across 326 reviews on two platforms, including 152 Google reviews rated 4.4.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThis is my second time using Kingsdene to source new tenants for the flat I rent in Leeds. On both occasions the team from Leeds have been fantastic, specifically Laura, Lela and Sam who were extremely responsive on email and happy to take calls. I will definitely be using them in the future.
Thank you for the great review, our Leeds team are incredible! We look forward to working with you in the future too, Tom!
1/5
TrustpilotConsistently inconsistent, unprofessional, never in the office
The frustration this agency has brought to us during this move was tremendous. I apparenlty had to hop from people to people to people to get the process finished.Their emails are full of spelling mistakes and unclear, so better check your contract carefully or they might spell your name wrong. Please hire someone who passed their GCSE. And if you want to talk to them, you may want to send an email ahead to make sure they are in the office, cus they are never in the office, let alone reply to your emails.They have left us with basically no time to finish the process, which has imposed us with unmeasurebale stress. Their reference system is buggy and keeps asking you for the same information. Not sure if the reference system is their own or outsourced but it is highly inefficient, incredibly slow and ask you for more information than you would imagine. Even more than when you apply for the mortgage.I will be leaving this property the moment this lease is finished thanks to them. Landlord, if you are reading this, you might want to consider switching an agency. Cus your property is amazing and they are managing it like those clowns in 10 Downing street.
Hi Charlotte, thank you for your review and I'm sorry to hear about your experience. Please could you email or call me to discuss this further? Our telephone number is 0161 238 7400 and my email address is oliver.dolan@kingsdeneproperty.comKind Regards,Oliver.
5/5
GoogleI found my current apartment using Kingsdene Agency 7 months ago with the best rental fee in my area. Whenever I needed help with my property they responded to my message quickly and solved my issue. I was trying to extend my contract but there were many issues. Thanks to Mrs Isabelle Tollit, I could do that. Unlike other agents from another agencies, she spent much time and tried hard to speak with my landlord to accept my contract with a new agreement. The thing I wanted the most! Due to her patience and support, I can still live in my lovely apartment
5/5
Trustpilotour experience with Isabelle Tollitt & Kingsdene
I, as Dilan Keskin, recently had the pleasure of working with Isabelle Tollitt from Kingsdene Property, and it was an absolutely outstanding experience. From the very beginning, Isabelle was incredibly helpful, demonstrating not only a profound knowledge of the property market but also a remarkable understanding of our specific needs and preferences.What really set Isabelle apart was her unwavering commitment to ensuring that we found the perfect home. She was always available to answer our questions and her responses were both informative and reassuring. Her guidance through the entire process made what could have been a stressful experience into a seamless and even enjoyable journey.Moreover, Isabella's professionalism and warm personality made us feel genuinely cared for. She went above and beyond in every aspect, from meticulously organizing viewings to offering insightful advice on each property. Her dedication to excellence was evident in every interaction.
5/5
TrustpilotThank you Charley
Me and my partner have recently rented out first property through Charley and she had made the whole process run so smoothly. We viewed a property that we liked and unfortunately an offer had been accepted on it but Charley made the effort to let us know a property that became available in the same building and we are so happy that is was accepted. Would definitely recommend!
5/5
TrustpilotChris Aylward
I have been a client of Kingsdene Property since 2009 when it was JLL as a landlord and they managed my property for me.When I made the decision to sell my apartment in Manchester it made sense to stay with Kingsdene.Chris Alyward has been outstanding throughout the process, we faced challenges together with the new building safety regulations but he was always excellent at communicating between me and the buyer and ensuring a smooth sale. I would highly recommend Chris and Kingsdene Property
1/5
GoogleI had an extremely disappointing experience with this agency. After two weeks of reference checks and completing all necessary paperwork, they finally sent us the contract, which we signed and proceeded to pay both the deposit and the first month's rent. We also completed the identity check by providing our passports directly to their office. However, just one hour later, we received an email stating that the landlord had decided not to rent the property to us.What Happen?!!!!!! Additionally, they had previously informed us that we would be penalized if we failed the reference check. However, despite passing all the checks and investing our time, they took no responsibility and wasted two valuable weeks for us. This experience reflects a severe lack of accountability and what appears to be discriminatory behavior. We have suffered significant financial and emotional loss because of their actions.
Hi Sepide, We can only apologise on the landlord’s behalf and I can assure you we are equally disappointed. As discussed with you at the time; the landlord decided not to procced with the let as he wouldn’t be able to obtain rent protection based of the reference reports and is now going to sell the apartment, rather than let it out. Ultimately, it is their decision and we must act on their instructions. Apologies again for any inconvenience.
5/5
TrustpilotThey made our experience as easy as…
They made our experience as easy as possible, they replied to all of our emails very quickly and made sure the process went as quickly and smoothly as possible. they have been very helpful, expecially since this is our first time renting a flat they have been great
5/5
TrustpilotFantastic service (Leeds) - thank you.
Myself and my partner moved to Leeds in 2021, we were assisted in finding a place to live by JLL (which then became Kingsdene). The process was easy, smooth and clear throughout.Our agent (Sam) was fantastic and supportive throughout our stay. They were very attentive and considerate to both myself and my partner. I cannot express how much they looked after us - top tier. We had a (kind of) emergency when our water tank malfunctioned and our flat flooded, at the time I was completing my Masters thesis and my partner was in the final months of their teacher training - it could have been extremely stressful but, Kingsdene were on the ball. By the end of the day, we had the help and support we needed and within a week or so, the issue was resolved. Again, I cannot understate how badly this could have gone and how quickly it was resolved by the team.Kingsdene truly stood out from other letting agents we have been through. In terms of clarity, ease of communication and help when we needed it.We have now moved out and again, this was a clear, easy and smooth process. No delay or complications in the return of the deposit, no issues in timings and a clear layout of the process of moving.Once again, thank you Sam from the Leeds office, you truly did make a difference when we needed it the most.
5/5
TrustpilotVictoria was FANTASTIC
Victoria was FANTASTIC! Me and my friend were looking at our first ever flat and she was unbelievably helpful and acted so so fast!
5/5
TrustpilotFaye was very helpful in organising the…
Faye was very helpful in organising the procurement process for our flat!
5/5
TrustpilotJacob
Jacob was very professional, friendly, and easy to liaise with. Response time was instant!
5/5
TrustpilotProfessional efficient and trustworthy
Right from outset I was struck by the integrity, sincerity and genuineness of the agent who arranged apartment viewing. There was no sales "hyperbole". Kingsdene have cornered the market in having pretty much all the top quality apartments and premises in Leeds too, so have a really good selection. Then throughout tenancy they have been fast to respond to queries, acted as a very effective intermediary in communications with landlord in relation to issues (such as maintenance costs) in apartment. They have an experienced, helpful on-call repairs team. Finally, the move-out was handled professionally, courteously and efficiently. All in all a hassle-free and extremely smooth experience - essential so as a tenant you can focus on all the other things in life, such as family, career, job, studies etc etc.
5/5
TrustpilotBrilliant, professional, and super friendly.
Kingsdene (Manchester) helped me with the sale of my apartment and were fantastic. I mainly dealt with Chris, who is brilliant, and the whole team is great. They were all very professional, made sure everyone was fully aware with what was going on at all times, and offered an overall excellent service. I would highly recommend using them to buy/sell a property. In addition to the above, they were also really friendly and genuinely a pleasure to work with. Thank you.
1/5
GoogleThe worst agency you can work with! Supposed to move into our home and they promised us a contract the day before we were supposed to move in and on that day itself we saw the property re listed and till today they keep coming up with excuses and no execution! We are going to report them and make sure they are accountable! Also their agent Chris left the job without submitting half the documents and we weren't aware that he left the job! So disappointed with their inefficiency in making sure their clients are accommodated!
Hi Bavita, thank you for leaving a review and I'm sorry we were unable to complete your application to rent through us. You were notified the property was going to be re-marketed and this was due to the fact we were unable to obtain suitable references for you. Again, apologies that it was not the outcome you hoped for and we wish you all the best for the future.
5/5
TrustpilotI recently purchased a flat in…
I recently purchased a flat in Manchester with the help of Josh and Mark from Kingsdene estate agents. I had a fantastic experience from start to finish. Josh and Mark were incredibly knowledgeable about the local area and the property market, and they were always available to answer my questions. They also went above and beyond to help me find the perfect flat for my needs.One of the things that made my experience so great was the level of personal attention that Josh and Mark gave me. They really took the time to get to know me and my needs, and they were always willing to go the extra mile to help me find the right flat. For example, they showed me flats that were not even on the market yet, and they even helped me negotiate the price of my flat.I was also really impressed with the level of communication that Josh and Mark provided. They kept me updated on every step of the process, and they were always available to answer my questions. This gave me peace of mind knowing that I was in good hands.Overall, I had a fantastic experience purchasing my flat with Kingsdene estate agents. Josh and Mark were incredibly helpful and knowledgeable, and they went above and beyond to make sure that I had a great experience. I would highly recommend them to anyone looking to buy a property in Manchester.
1/5
GoogleWe were supposed to rent a flat few months ago - we went for a viewing and specifically asked if 3 people can live in the flat and if Staffies are allowed in the building. To both we were told yes, definitely. We started the process of renting, paid holding deposit, had all documents sorted and I got sent a pet declaration that I had to sign, stating that staffies are not allowed in the building. That happened 4 days before we were due to move in and 1 week before the contract in our previous place finished. When I enquired about the declaration, the agent replied few hours later stating that staffies are not allowed and 3 people can't rent the flat. Obviously you can't imagine how stressful it was to try and sort that mess. Extremely unprofessional and incompetent service, nearly leaving 3 people without a home. Absolutely no support was offered, our holding deposit got paid back 10 days later, which is standard, however imagine being in such a mess with £400 short. I would strongly advise anyone thinking of renting with this company to check on multiple occasions if they'll actually have a home and not be left on the street 4 days before moving in without any support at all.
Hi Denitsa, thank you for your review and apologies that we were unable to complete your application to rent. Unfortunately, the landlords circumstances changed in respect of this property and they were no longer able to let the property. We must act on their instructions and regrettably had to withdraw your application at their request. Again, sincere apologies and we wish you all the best for the future.
5/5
TrustpilotA professional approach
We have dealt with Anna and Faye at Kingsdene and they have been extremely efficient and professional.
5/5
TrustpilotBest in class customer service
A special thank you to Oliver, Lauren, Katy, Nettie and the rest of the Team for their ongoing best in class customer service since day one. We were nervously edging close to completing on our new build apartment and Kingsdene (then JLL) came highly recommended to us as the top provider for lettings and property management services in Manchester. Oliver did not fail to impress and ensured we were looked after from day one with a smooth and straightforward on boarding. The fees were transparent and reasonable and the processes were fully explained to us.We completed on our new build apartment in late December 2023 and Lauren made an extra effort to stay behind when she was supposed to finish early for Christmas so that we could get access and furnish it in time for viewings in the New Year.Katy took some brilliant photographs of the apartment and the amount of interest we had from the advertising was overwhelming. We managed to get the apartment let out almost immediately at an excellent rent with a really good tenant - every landlords dream!Nettie has kept open communication with us since the initial letting process, ensuring all documentation was completed and provided to us, including a professional inventory. She gives us regular updates to ensure we are always kept in the loop with our property. We are currently considering re-mortgaging, a daunting and stressful process for any property owner, and Nettie kindly liaised directly with the surveyors on our behalf to arrange a valuation for us.These are a few of many examples of the best in class customer service we have received from Kingsdene. Our interactions with the Team have always been pleasant and positive and we hope to continue the relationship into the foreseeable future. We highly recommend Kingsdene for their market leading lettings and property management services to all Landlords and will certainly hope to continue teaming up with them as we expand our property portfolio.
1/5
GoogleWe were supposed to rent a flat few months ago - we went for a viewing and specifically asked if 3 people can live in the flat and if Staffies are allowed in the building. To both we were told yes, definitely. We started the process of renting, paid holding deposit, had all documents sorted and I got sent a pet declaration that I had to sign, stating that staffies are not allowed in the building. That happened 4 days before we were due to move in and 1 week before the contract in our previous place finished. When I enquired about the declaration, the agent replied few hours later stating that staffies are not allowed and 3 people can't rent the flat. Obviously you can't imagine how stressful it was to try and sort that mess. Extremely unprofessional and incompetent service, nearly leaving 3 people without a home. Absolutely no support was offered, our holding deposit got paid back 10 days later, which is standard, however imagine being in such a mess with £400 short. I would strongly advise anyone thinking of renting with this company to check on multiple occasions if they'll actually have a home and not be left on the street 4 days before moving in without any support at all.
Hi Denitsa, thank you for your review and apologies that we were unable to complete your application to rent. Unfortunately, the landlords circumstances changed in respect of this property and they were no longer able to let the property. We must act on their instructions and regrettably had to withdraw your application at their request. Again, sincere apologies and we wish you all the best for the future.
1/5
GoogleWe were supposed to rent a flat few months ago - we went for a viewing and specifically asked if 3 people can live in the flat and if Staffies are allowed in the building. To both we were told yes, definitely. We started the process of renting, paid holding deposit, had all documents sorted and I got sent a pet declaration that I had to sign, stating that staffies are not allowed in the building. That happened 4 days before we were due to move in and 1 week before the contract in our previous place finished. When I enquired about the declaration, the agent replied few hours later stating that staffies are not allowed and 3 people can't rent the flat. Obviously you can't imagine how stressful it was to try and sort that mess. Extremely unprofessional and incompetent service, nearly leaving 3 people without a home. Absolutely no support was offered, our holding deposit got paid back 10 days later, which is standard, however imagine being in such a mess with £400 short. I would strongly advise anyone thinking of renting with this company to check on multiple occasions if they'll actually have a home and not be left on the street 4 days before moving in without any support at all.
Hi Denitsa, thank you for your review and apologies that we were unable to complete your application to rent. Unfortunately, the landlords circumstances changed in respect of this property and they were no longer able to let the property. We must act on their instructions and regrettably had to withdraw your application at their request. Again, sincere apologies and we wish you all the best for the future.
1/5
GoogleWe were supposed to rent a flat few months ago - we went for a viewing and specifically asked if 3 people can live in the flat and if Staffies are allowed in the building. To both we were told yes, definitely. We started the process of renting, paid holding deposit, had all documents sorted and I got sent a pet declaration that I had to sign, stating that staffies are not allowed in the building. That happened 4 days before we were due to move in and 1 week before the contract in our previous place finished. When I enquired about the declaration, the agent replied few hours later stating that staffies are not allowed and 3 people can't rent the flat. Obviously you can't imagine how stressful it was to try and sort that mess. Extremely unprofessional and incompetent service, nearly leaving 3 people without a home. Absolutely no support was offered, our holding deposit got paid back 10 days later, which is standard, however imagine being in such a mess with £400 short. I would strongly advise anyone thinking of renting with this company to check on multiple occasions if they'll actually have a home and not be left on the street 4 days before moving in without any support at all.
Hi Denitsa, thank you for your review and apologies that we were unable to complete your application to rent. Unfortunately, the landlords circumstances changed in respect of this property and they were no longer able to let the property. We must act on their instructions and regrettably had to withdraw your application at their request. Again, sincere apologies and we wish you all the best for the future.
1/5
GoogleUnhappy with the whole process from the start to finish. I started renting with JLL estate agency (their reviews on google plummeted a year after I started renting) which later was bought by Kingsdene - but the service remained the same. You have to chase them relentlesly to have something done - this happened during contact signing phase where I had 1 week left until the move in date and still had no confirmation that everything was in order which was blocking me from arranging the move. Was forced into another year of contract after the first year expired - since they were refusing to continue as a rolling contract. So I either had to look for another place or sign another contract. They were increasing the rent at every opportunity - if the contract expired, rent was increased. And of course at the end they also took some money out of my deposit - because the flat "wasn't clean enough", even though we were good tenants and maintained the flat in a very good state and cleaned it before the checkout. But hey - we didn't pay for a proffesional cleaner so they decided to take some money out. Would not recommend, disgusting company. Edit: not interested in your by the book damage control response Kingsdene. Own up to your horrible service and sincerely hope leeches like you will bankrupt eventually
Hi Stanislav, Thank you for your review and I’m sorry to hear that you felt let down by our service. Your initial tenancy commenced during one of our busiest periods and sadly, delays can occur during this time due to the number of applications we are processing. We have worked hard to rectify this and have seen our rating on google increase from 3.3 to 4.4 since we became Kingsdene. We act on behalf of the landlord and it is ultimately their decision as to whether they allow a tenant to continue on a periodic contract or would like them to sign another fixed term. I am sorry this was not your preferred option, but we must act upon landlord instructions and in this instance, they preferred fixed term contracts. The rent is reviewed at the end of every tenancy and rents are sometimes increased to the market rate. Again, we advise landlords on this and we act on their instructions. We aim to be as fair as possible when tenant’s checkout and use a 3rd party company to carry out the checkout inspection to eliminate any element of bias. Upon their advice and when we compared the check out to the check in report, a further clean was required. Overall, I believe we acted fairly throughout your tenancy and again, can only apologise if you felt let down by our service.
5/5
TrustpilotNovella Apartments
Paula from Kingsdene was fantastic from start to finish, a proper professional, and extremely knowledgeable. Showed me a range of apartments to ensure I saw a nice variety and could choose the right one. Very fast responses to all my emails. Made the overall experience very enjoyable! Absolute pleasure working with Paula, would highly recommend Kingsdene to anyone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kingsdene Ltd's Manchester office has 326 reviews across two platforms: 152 on Google, 174 on Trustpilot.
Kingsdene Ltd Manchester is rated 4.6 out of 5 across all 326 reviews, and 4.4 out of 5 on Google from 152 reviews.
Kingsdene Ltd Manchester, 257 Deansgate, Manchester, M3 4EN.
