Trusted Agent profile · Manchester
★★★★★
751 reviews across 3 platforms
237-239 Deansgate, Manchester, M3 4EN
Julie Twist Properties's office in Manchester, at 237-239 Deansgate, is rated 4.6 out of 5 across 751 reviews on three platforms, including 659 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
The Trusted Agent 2026 results for Julie Twist Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotJulie Twist Lettings and Managment
When the previous tenant moved out, JT's team - Darren, Mollie, Yvonne and Eleanor handled everything for us brilliantly. From administering the move-out, marketing and viewings; sorting out prospective tenants and then getting the move-in done, they worked as a team and did the job seamlessly. We can't thank them enough.
Hello Mike. Thank you for your review
1/5
TrustpilotWorst property agency in the UK
After renting a flat through Julie Twist Properties for over 3 years, I can confidently say that they are the worst letting agency I've ever had to deal with. From losing emails and documents with our personal information to having property managers who don't even know if their property is being sold or rented... We've experienced a collection of issues. The top 2 have to be these:1) They close their offices whenever they want to (and they tell you their "system isn't working" if they don't feel like helping you).2) It took them 11 months to send someone to fix the alarm in our flat. We rented a flat with an alarm, and we paid a bit more because of this, yet they only sent someone to fix it, after 11 months, when we said we'd start paying less rent until when the alarm was fixed. Magically, the alarm was fixed 1 week after we said that. So interesting... So if you're looking for a letting agency or someone to rent/sell your property through, DO NOT GO WITH JULIE TWIST.
Dear Katherine, I am sorry to hear that you have been unhappy with the service you have received from usPoint 1 - I can assure you that we take data protection very serious within our company.Point 2 - We do not close the office whenever we want ,even when our systems go down we stay open and try to deal with people as best as we can, but when the systems do go down we are limited to what we can do.Point 3 - I can only say i am very sorry about the alarm taking so long to get fixed this is not are normal standard. At that time there was another member of staff dealing with maintenance so i cannot comment why it was never dealt with sooner (this is not an excuse)When you then reported the issue again to our new maintenance co-coordinator on the 28th May 2016, the engineer went out and fixed the issue by the 29th May 2016 We appreciate your feedback and take on board some of the points to improve our service in future
5/5
TrustpilotExcellent
Excellent all the way through the tenancy Property Manager (Kelly) is exceptional at answering Sian in Maintenance is also wonderful
5/5
GoogleWe have dealt with Mollie and Darren and they were so lovely and helpful to us. Couldn’t recommend them enough.
2/5
GoogleWas all great to start with, and really good staff. But the commuication from the deposit return team has been shocking. We are still waiting for our deposit to be returned to us 17 days later because we were charged a cleaning fee (we got our pace cleaned very well before we left, and have photo evidence in comparison to when we moved in and then what we left it in) that we are disputing, as well as an extra 5 days of rent (we moved out on the 7th an a new tenant didnt move into the 12th) but we paid our rent fro the whole month, so technically we over paid by 24 days! need to sort out your communication and your deposits team really need to get better customer service skills!
Dear Amelia, I was sorry to read your review below but have spoken with our property inspectors who have confirmed that the apartment did require cleaning when they carried out the end of tenancy check out inspection, this was confirmed by using your check in report and inventory from when you moved in to the property and cross checking against the condition of the property when you moved out. The rent owed was taken upon the landlords advice as they managed the property and tenancy while you were the tenant in the property, we are still awaiting confirmation from the landlord as to what rent is outstanding so we are able to return any balance to you. If you are still struggling with the deposit return please do not hesitate to contact me directly so I am able to assist where possible. Many thanks. Martin Adams. Lettings Director.
1/5
GoogleTerrible estate agents. Total lack of communication, every time I tried to contact them I was either told that no one was available and they would ring me back or they would not answer all together. I was once locked out of my apartment and they told me that they could not let me into the property or bring spare keys to let me in so I was forced to sit outside for hours waiting for my flat mate to return with his keys. When moving out of the flat I left the place spotless and in better condition than when I left, but the cleaners managed to find the tiniest amount of dirt and I was then charged £60 for a cleaning bill. I don't know how long they were cleaning for, but I can assure you that from the pictures that were sent it would of not taken more than 2 seconds to clean and to then charge £60 is an absolute joke. They also told me that my electricity provider would be changed so that I would receive cheaper electricity and that Julie Twist themselves would sort this, but this never happened. Then finally when we had moved out it took them 2 weeks to finally return my deposit. Terrible estate agents.
Dear Cameron, We were sorry to receive your review below and somewhat surprised as looking at our system notes all your correspondence with us was responded to in good time. We carry out thorough check out inspections at the end of each tenancy and it was found that there was cleaning required at the end of your tenancy along with a balance of rent that was unpaid, this delayed your deposit return, however I can see that from the date you returned your keys to the deposit being returned was less than 12 days and taking into account the weekends less than a full working week, which is normally standard timescales when there are no deductions from a deposit. In relation to you being locked out of your apartment, outside of office hours we do not have access to the keys to your property as such it would require a locksmith and given that you had misplaced your keys or locked them in the apartment this would have been chargeable to you, if it were during office hours there are procedures in place whereby you are able to collect the management set of keys from our offices, we would never leave a tenant locked out of their apartment and not offer options for accessing the apartment. Finally on your comment regarding the electricity supplier we do not change provider on behalf of our tenants, although most of our properties are with the same supplier who is normally the cheapest on the market, however some buildings or landlords do not allow the change in supplier. I hope you now understand our processes a little better and will change your opinion on the service we provided when you were a tenant in one of our properties
2/5
GoogleJust finished my tenancy via this agent. Generally acceptable service throughout, nothing above average though. Margaret from maintenance was the most helpful. Rating 2 stars because my opinion of them dropped massively after being charged (amongst other things) £90 from my deposit for replacing the bath sealant, and being told they are using an £18 tube of silicone as they don't use substandard products. Which surprises me as I'm sure the sealant was done just before I moved in and was already going mouldy after a couple of months! It would have been nice if the multiple flat inspections highlighted any issues and gave me a chance to fix myself before leaving. I'd also lived with a damp smell in the entrance and toilet for the last 6 months due to a leak, but had to live with it as it was down to the landlord to resolve.
Hi Rohit, I was sorry to read your below review and we take all feedback on board from our clients positive or negative and in-between such as yours. I can confirm that as per any tenancy the property must be left in the same condition as when you moved in and the seal around the bathroom was like new prior to you moving in as it had recently been done. The seals must be cleaned on a regular basis otherwise mould can build up and worsen as time goes on. It is also true that we do not use sub-standard products within our properties and you would have only been charged for any work that was required at the end of your tenancy as per the inventory and tenancy agreement. With regards to the other issue you mention I am afraid the landlord carried out all maintenance at the property and although we reported the matter to your landlord and the building management it would appear the issue in the building was resolved close to the end of your tenancy, the landlord had no control over this matter. If you do wish to discuss further please do not hesitate to contact me at the office. Many thanks Martin Adams MARLA Lettings Director
2/5
GoogleA good lettings agency, but that's not really 100% a compliment. Slow to react to non-essential problems, and we have 2 beds in the flat we're in that we've identified are broken without any date of when they might be fixed. That said, any urgent issues JT are pretty quick on fixing it. Yvonne who is dealing with our let, is quick to return calls - which is far better than many lettings agents in Manchester. EDIT: 2 and a half months later and STILL waiting for a deposit return. Starting to get hacked off. Would we use them again? Yes. Were we blown away by exceptional service? No.
Thanks for your honest feedback. We are appreciative of good comments and constructive feedback.
5/5
GoogleDarren was extremely helpful, great service.
Thanks for the 5 stars Hannah
5/5
GoogleEllie made a point of keeping me in the loop and letting me know when a property I was interested in, but had yet to view, was let. Still house hunting but good customer service so far :)
5/5
GoogleI bought a property from Julie Twist Properties as a buy to let investment, dealing with the sales team at JT was a fresh of breath air, they helped me all the long the progress. The property was let within hours of going on the market and the rentals team found me a fantastic tenant, couldn’t ask for better service from the whole team. Thank you Julie Twist Properties and I will return again to buy more properties from you. Kind Regards, Franc Grisha
WOW! We can't begin to tell you how nice it is to hear words of encouragement, appreciation and praise. We want every single customer that walks through our doors to experience the same level of service.
5/5
GoogleWe have dealt with Julie Twist since the early 1990s she has rented my properties and can honestly say the journey has been faultless. on the last renting they had it rented on the first day and the first tenant to see it for a period of 3 years and all the tenants have been first class, even the young lady who does the inventory spotted a couple items I missed and I'm very keen. If your a landlord or a tenant you wont find a better estate agent in the north west as Julie is very hands on. We wont go anywhere else.
Thanks for the review and kind words Wally Regards Julie
5/5
GoogleJulie Twist Properties have provided us with a very professional service, they were extremely polite and helpful. Very knowledgeable staff, always willing to answer questions (no matter how many or how trivial they were). When communicating, they were very efficient and responded straight away. As a first time buyer, it is a confusing and scary process, Julie Twist Properties out us at ease and helped us every step of the way. Thank you for helping us with our dream! Would definitely recommend and a first class service!
Thank you James, for giving us such high marks. We are constantly hard at work to deliver the best possible experience Regards Julie Twist
1/5
GoogleI wouldn't have bothered to give this one star review if I had not rated 5 stars 11 months ago. Generally I have no complain about their service, Helen Bowers has always been very helpful. However after I moved out they are going to charge me £150 for what was not our fault. Tried to argue with the deposit department for a while then decided to drop it only because I don’t want this to ruin my day.
Dear Zige. I am sorry to see that you have only given us a 1 star review when the overall experience with us have been excellent. When any tenant moves out we carry out a check out of the property and unfortunately the property was not in the same condition as when you moved in and required a deep clean along with some other works.
5/5
GoogleMoved in my flat on the weekend. Been a fantastic experience so far from initial viewings to contract signing to moving in. Emails replied to promptly and all super super professional. This has by far been the best experience I’ve had with an agency. Would recommend.
I'm so pleased to see you've had such a positive renting experience with us. All the best with your new home!
5/5
GooglePaul Sutemire is brilliant. He helps me to navigate and coordinate a difficult sale over the last few months. He is very responsive and helpful. Without his help, I won't not be able to complete my sale.
5/5
GoogleExcellent experience. France did a great job providing info & guidance on initial viewing and Mollie was extremely helpful throughout the reservation & referencing process + communicating with the landlord on application. Would recommend as an agent.
5/5
GoogleI would like to give praise and recognition to Darren Bolton, property manager of Julie Twist property agents. Darren is a true professional and has excellent customer service skills. Well done Darren. Keep up the good work!
5/5
GoogleDarren has been really helpful and has given us valuable advice, in the process of renting out of our apartment. His replies and follow up actions are prompt and efficient. We are very pleased with his service!
5/5
GoogleDarren has been great help with sorting out my new flat!
5/5
GoogleI was looking to rent an apartment and Mollie and Darren were really helpful in the searching process. They replied really quickly and were very transparent compared to other letting agents.
5/5
GoogleDealt with Mollie and Darren - both have been absolutely fantastic and have made the moving process so much easier! Colour recommend them enough!
5/5
GoogleThank you to Darren and Mollie for helping me and my sister get our first flat together. They've made the whole process so easy and been a great help. We can't wait to move in :)
5/5
GoogleMollie from Julie Twist is one of the finest letting agent made our whole process very easy,she is extremely professinal.Thank you Mollie,I appreciate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Julie Twist Properties, Manchester won Gold.
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
