5/5
TrustpilotNahim was very helpful and had a very…
Nahim was very helpful and had a very polite manor in regards to my query about the GSM system at Asia House. Thankyou very much, great service!
Trusted Agent profile · Manchester
Julie Twist Properties Manchester reviews
★★★★★
751 reviews across 3 platforms
237-239 Deansgate, Manchester, M3 4EN
Julie Twist Properties's office in Manchester, at 237-239 Deansgate, is rated 4.6 out of 5 across 751 reviews on three platforms, including 659 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Awards
The Trusted Agent 2026 results for Julie Twist Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleEleanor has been super kind and helpful throughout our whole tenancy, couldn’t recommend anyone better
Agent replied · 16 June 2024
Hi Gabriella Thanks so much for your review, glad to hear you had such a smooth tenancy with us😊 …
5/5
GooglePaul Sutemire was extremely helpful during the sale of our flat. We needed his help a number of times and he was more than willing to help out. The rest of the team (Rebecca and Will) were both also really helpful when listing the property and arranging viewings.
5/5
GoogleReally great estate agents, Emily and Amelia are fab
5/5
GoogleVery pleased with the speedy and professional service from Darren Bolton in the Lettings Department at Julie Twist Properties Manchester Office. Darren has been knowledgeable, helpful and very proactive.
5/5
GoogleMost responsive agency I have been in touch with. Katie was very helpful and kind!
Agent replied · 16 June 2024
Hi Greta, we pride ourselves on our responsiveness so we're happy to see that recognised. We're glad Katie was able to help you thanks for your kind words 😊 …
5/5
GoogleDarren was extremely helpful with our letting process. It was quick, easy and stress free.
Agent replied · 16 June 2024
Thank you Joseph for your lovely review, glad we could help
5/5
GoogleBoth Ellie Machon and Mollie Staines were incredibly helpful and worked so hard to make sure we had everything sorted on such a stressful and tight deadline. We can’t thank them enough for all of their help over the past couple of weeks! David, Alex and Kane
5/5
GoogleIncredible experience with Julie Twist when purchasing my flat - Paul Sutemire from the Sales Department was particularly excellent in ensuring clear communication between all parties involved, consistently checking up with solicitors, and going over and beyond to ensure that the sale went through in due time!
5/5
TrustpilotVery pleased with the speedy and…
Very pleased with the speedy and professional service from Darren Bolton in the Lettings Department at Julie Twist Properties Manchester Office. Darren has been knowledgeable, helpful and very proactive.
5/5
GooglePaul has been incredibly attentive and supportive through my sales journey. He’s been a great conduit for helping to push outstanding queries between the solicitors and also assisted with repeat visits to the property for measurements etc
5/5
GoogleI have used Julie Twist for 8 years and they have been fantastic to deal with. In particular Paul Sutemire who has been super supportive and tenacious with his follow ups.
5/5
GooglePaul Sutemire has been so helpful! Helps with chasing my solicitor, answers any questions I have (with a quick response!) and has always updated me through the process of buying my first home! Thanks for all the help!
5/5
GoogleEllie was wonderful! Easiest transition I’ve ever had with an estate agents!
Agent replied · 16 June 2024
Hi Jacob Thank you for your lovely review & that you were happy with the service provided by Ellie, she is an asset to our team.
5/5
GoogleMollie has been incredible! She has gone out of her way to help us reserve our property and has been quick to answer every question that we had (and we had a lot!). Thank you so much for all of your help Mollie :)
5/5
GoogleJulie twist were the estate agents for the house we were purchasing. Paul S was always extremely helpful, always got back to me and was amazing at being the in between between myself and seller. The solicitors which I ended up using weren’t great so it was good to have Paul there helping move the process along as quick as possible.
Agent replied · 16 June 2024
Hi Carina Thanks for the lovely review, we strive to deliver great customer service and communication so we are thrilled that you were happy with our service 😊 …
5/5
GoogleProfessional and friendly from day One. Paul is so quick to reply to any messages or enquiries that I sent. Which is very helpful when going through the process of buying a property. Would definitely recommend.
5/5
GoogleChris at Julie Twist was absolutely brilliant and went the extra mile to help our purchase go through smoothly, and was very reassuring and responsive throughout. Highly recommend buying via Julie Twist. Thank you again, Chris!
5/5
GoogleDaren was friendly and efficient and Kelly is always brilliant.
Agent replied · 16 June 2024
Thanks Tim for the lovely 5 star review 😊 …
5/5
TrustpilotFantastic support for landlords
I had a tenant who, after leaving, left me with an unpaid energy bill of over £3000 which the energy provider tried to charge me for.Julie Twist provided enormous assistance by negotiating with the energy provider (for hours) and using her assertiveness to get things moving, resulting in a considerable reduction in the bill I was presented with.
Agent replied · 13 June 2024
We are glad we could have helped things like this are never easy.
1/5
TrustpilotNo show to viewing and didn't bother to cancel
Had a viewing booked for 14:15 and no one showed up or had the decency to phone us to cancel - phoned the office multiple times and no answer, also emailed which no one has replied to. Disgusting waste of time. Don't bother.Edit to reply:Absolute lie. We’ve also emailed you about this (straight after it happened!) and you’ve ignored our email but replied to the feedback! Awful.It was ‘Sian Davenport’ that we emailed - and we definitely didn’t have a viewing. We waited outside the building for 30 minutes. The viewing is in my boyfriend’s name - Niall.
Agent replied · 13 June 2024
Dear Letitia.I am sorry to see that you have left a one star review I am not too sure what has happened here, after looking in to it I can see we had a viewing at 2pm and 2 .30 at the same property so we were in the building at that time and those viewings did go ahaead. We have an answering service that answers the phones if we are busy so not too sure why you could not get through.Regards Stacie Edit to response I am sorry you feel like that but that is not a lie we had other vewings at the property. Could you please let me know who you emailed so I can speak with themThank you Stacie
1/5
GoogleAbsolutely shocking! Had no hot water & when we reverted back to the agent they told us they were not going to send an engineer as the landlord didn't want to pay & we had to google instructions on how to sort the boiler. Incredibly appaling advice. After quoting the 1985 landlord & tenants act the landlord contacted us - he hadn't given the advice they were insisting on & was lovely about sorting things out. The company could have landed him with a level 4 fine - unlimited. Amateurs, liars & dont trust them
Agent replied · 24 August 2024
Dear Pippa, We are sorry to see that you have left a 1 star review. We always try and deal with no heating and/or issues with hot water within a 24 hour period, however as you can appreciate sometimes this can be longer due to availability of our contractors and if after assessing any parts are required. On reviewing our records, I can see you reported the issue on the 20th November and we did instruct an engineer, however as the boiler was new the landlord wanted to make sure you had read the user manual first as it might have just been a timing issue so the maintenance department and the Landlord wanted to ensure that an engineer was needed or if by referring the manual the issue was resolved first. Your landlord then instructed their own contractor on 21st November who we believe attended on 22nd November 2019. As I am sure you are aware a call out cost for a heating engineer can be expensive and if it had been a simple case of referring to the manual to set the timer or something similar you would have been charged for the call out and we wanted to avoid any charges to you for this. All tenants/owners should read all user manuals that are in the property to make sure you understand how to use any appliances, heating and boilers. Regards Julie Twist
5/5
GooglePaul Sutermire at Julie Twist has been amazing. I have dealt with him both for an issue with my rental property and more recently for the sale of my property. He is polite, friendly and very efficient - I cannot recommend highly enough. If professional service with a friendly face is what you're looking for - you won't find better.
Agent replied · 16 June 2024
Hi Sarah, Thanks for the great review. All the best for the future! Kind Regards Paul
1/5
GoogleWe have dealt with Julie Twist since last year and continue to deal with them as our agency. We’ve had many maintenance issues which we had to wait over a week for just for someone to come have a look, such as the shower that’s constantly making a very loud and continuous noise. The shower went cold and we were told we have to wait. It took over a week, which meant we couldn’t have a shower for a whole week! Also another issue was when we had moved in we found out that the bathroom door doesn’t close and we have little young children. We emailed them previous times to ask someone to come fix the old window with no lock due to the dangerous situation because of our young children. They took months to come put in a new one. Now we have an ongoing problem of the same issue for the shower, where water has gone cold and the noise of the shower is non stop. It’s so loud that you can hear it all the way down in the kitchen. It’s causing distress to our baby’s sleep and day naps as the bathroom with the noise is right next to our bedroom where the baby sleeps
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Julie Twist Properties Manchester
Has Julie Twist Properties won any awards?
Yes. In The Trusted Agent 2026 awards: Julie Twist Properties, Manchester won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
