Trusted Agent profile · Manchester
★★★★★
751 reviews across 3 platforms
237-239 Deansgate, Manchester, M3 4EN
Julie Twist Properties's office in Manchester, at 237-239 Deansgate, is rated 4.6 out of 5 across 751 reviews on three platforms, including 659 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
The Trusted Agent 2026 results for Julie Twist Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleMy experience has been with mainly Paul and Will and they have been absolutely fantastic from the start. This was my first property that I’ve sold so I wasn’t familiar with the process but they were so helpful, knowledgeable and professional and totally put my mind at ease and helped guide and support me through a stressful situation. My sincere thanks to both for all their help, advice and support.
Thank you very much for the lovely feedback.
1/5
GoogleA very unpleasant experience! I have called this agency regarding a property for rent that was listed only 4 days ago, on a Saturday. I immediately was told off by the agent (Mr. Phil bernado) saying that 4 offers (only) have been presented to the land lord and he is no longer taking offers although the property is only available after a month! I did politely remind him that since there is alot time left and hence a decision has not been made or contract signed, I would like to view it ASAP and make an offer that will match the asking price, he had the audacity to tell me that he will then book a viewing in 5 days but he will call me on the morning of that day and cancel! Wth? I even said that I will forgo the viewing (given the limitations he has set) and make an offer on the spot for the asking price, and asked him to bring that offer to landlord, but he still went on to say that still won't work! I thought he is obliged to bring offers to the landlord for him to make an informed decision that is ultimately to his benefit. Instead he was nothing short of being street rude, unpleasant, unprofessional and certainly shady! Not the kind of establishment that I would recommend to anyone!!
Thank you for your review and my apologies you have felt the need to leave a negative review. You enquired about a property that four other people had previously viewed and had submitted offers on. You were told our company policy is that all properties have to be viewed in person or by a representative for them in order for an offer to be submitted. Our next availability for a viewing wasn’t until Saturday and with four offers being consider by the landlord it was likely the property would be taken before you would have been able to view unfortunately. I understand the fact that you couldn’t reserve the property without viewing was frustrating for you but it’s our company policy and our responsibility to carry out due diligence to our landlords by making sure a property is viewed before an offer is made. The landlord has the choice to either accept offers as they are presented to them or to continue letting viewings go ahead. Fil who you spoke to is a foreign nation himself and therefore would never be discriminate, it’s very disappointing to read that you felt he would be discriminatory based on where you were from. We deal with thousands of overseas clients every year and would treat every client the same, with the same company policies that were explained to you on the phone. Regards Julie Twist
1/5
GoogleBeyond terrible customer service. I booked a viewing and received both SMS and email confirmation. I waited at the property at the arranged time but no one arrived. After 10 minutes I called and was told that they didn't have any record of my information but it would be passed on to the rentals team and they would call me back. After 50 minutes I still hadn't received a call so I called again and once again I was told they didn't have my details and was I sure I was calling the right place! I said I had two confirmations. The agent apologised but couldn't fit me in today. I asked about waiting for 50 minutes for a call back only to be told that they are busy and can't call everyone back!NegativeResponsiveness, Professionalism
Hi Kelly, Unfortualty we cannot find you within our system, I believe you spoke to the letting manager who asked for you to send the information that you were sent so we could check our systems to see what happened but you were not willing to do this so we were unable to help you sorry. Regards Stacie
1/5
GoogleAn absolute joke of an estate agents. I moved into my flat in the centre of Manchester on the 26th of July and there are so many problems with it - Aircon doesn't work and all windows are sealed closed as it’s a bottom floor flat we are in the middle of a heatwave it’s unbearable. The lack of any fresh or cool air is causing my clothes to smell of damp once they have been hung up to dry. BLOOD stain on mattress Moths in wardrobes, still living out of suitcases a month in Rust in microwave Dishwasher broke Toilet faulty All door handles falling off Faulty plug socket in kitchen. Lights not working in living room (found this problem when looking round the flat and was ensured they’d be fixed before moving in). On the day I received the keys, the person who gave me they keys informed me this was fixed and when I arrived at the flat I found this to not be the case. Half the spotlights not working despite the contract saying all lights must be in working order when moving out Unsightly plastic hooks left by previous tenant all over walls I wasn't even aware of all these problems myself until the estate agents give me the list, so clearly they are well aware of these problems but are doing nothing to fix them! The only thing that has been fixed is the dishwasher, I've rang multiple times and even been down to the office, where my agent Yvonne ensured me she’d make sure everything would be fixed promptly, four weeks later nothing! An absolute joke especially when paying such high high rent you expect better I really regret signing this contract! Updates regarding any of the fixes are non-existent, no deadline or timeframe provided to me by the estate agents. Last time I contacted the estate agents on Saturday 17/7/21 I was assured I would get a call back regarding an update by monday, at the time of this review I am still yet to receive any update. I do not appreciate being told that thing are going to be sorted and then nothing being done. Especially after the large sum of money I have already paid to them. WHEN THE ABOVE PROBLEMS ARE FIXED I WILL EDIT THIS REVIEW BUT UNTIL THEN I URGE EVERYBODY TO NOT RENT WITH THIS APPALLING ESTATE AGENTS!!!!NegativeResponsiveness, Quality, Value
I am very sorry you are having issues with your property but I do believe most of them have now been sorted. Regards Stacie
5/5
GoogleDarren was amazing, friendly and helpful in securing our apartment through the documentation process as well as my property manager, Kelly who ensured we were comfortable and like our new apartment, cheers.
Dear Reginald Thank you for taking the time to leave a review on the service that you have received. We are very pleased to hear that you have received a level of service that we wish to provide and are very happy to hear that you are settling in well to your new home
5/5
GoogleMollie was extremely helpful, prompt & friendly & helped make a stressful experience (moving) much more manageable!
Thanks for the kind words Grace, we are happy to see Mollie was able to deliver 5 star service😊 …
5/5
GoogleThe Julie Twist ‘s staff are highly recommended , outstanding communication.
Thanks Shirley for the 5 stars 😊 …
5/5
GoogleReally good experience with this agency, very quick at responding which is super helpful when going through purchasing a property! Special thanks to Paul who helped the whole way through!
Thanks for your lovely words Dan!
5/5
GooglePaul has been a great help with the process of buying my first apartment! Helping to organise regular viewings, chasing paperwork and being an all round great help! Couldn’t recommend him and the team more.
5/5
GoogleHad a great experience with them Finding a place. Especial thanks to Darren and Katie for being helpful through the process.
Thank you for taking the time to leave such kind words. Darren and Katie are brilliant and really pleased they've been able to help you.
5/5
GoogleYvonne and the team are amazing! Honestly working with JT has been a pleasure! Best lettings agency I have been with!
Thank you for such kind words!
1/5
YellDishonest
I have dealt with Julie Twist both as a tenant and as a prospective buyer. As a tenant they routinely avoid doing important maintenance like fixing a leaking boiler which took them two months. The contractors they use are shoddy too and don't tidy up after themselves. There is a maintenance coordinator called Lisa - if you email her she replies "please email the Maintenance team" - and if you then email the Maintenance inbox, she replies from it! We've been having plumbing problems for 18 months. The contractor never turns up to fix anything and never calls us when Lisa says he will. Lisa says it is not her job to chase up the contractor. I would argue that as "maintenance coordinator", it is her PRIMARY JOB to coordinate the maintenance!As for buying a property with Julie Twist, one of the staff accidentally sent me an email that wasn't for me. It contained phrases like "Sally has put an offer of 105k. Let's tell her there's been a higher bidder and see if she'll offer more." - so I would avoid this deceitful company at all costs.
5/5
GoogleWe have just completed the purchase of our new home working with Paul Sutemire at Julie Twist. Paul has been great throughout the process, answering our endless questions quickly and happily. It's been great working with you.
5/5
GooglePaul Sutemire was so patient and friendly and was a great help in making sure my first time buyer experience was as smooth as possible! Thanks again!
Hi Jenny Thank you for your review, we are glad to have helped you through what can be a daunting new experience and we wish you well in the future 😊 …
1/5
TrustpilotKeeps sending me unsolicited emails
Keeps sending me unsolicited emails, no option to unsubscribe. Ignored my request to unsubscribe when I sent them an email. Essentially a spam source.
Hi Kyle, I’m terribly sorry to see your 1* review. We had amended your marketing preferences on our side and will be taking this up with our system provider. I can assure you there will be no more communications regarding properties of interest, and we apologise for the inconvenience.
5/5
TrustpilotJulie Twist are a Really good estate…
Julie Twist are a Really good estate agents. They have been managing my rental properties for over 15 years. They are very reliable, extremely helpful. They have been keeping Landlords up to date with the renters rights bill. I would highly recommend.
5/5
GoogleEverything was done promptly and efficiently. Very much recommend this agency. Thank you to the team.
Thanks for the kind words Alex, we're happy to have helped you 😊 …
5/5
Google5* Service - If i could leave a higher rating I would. As a young tenant Sian and her team made me feel completely at ease. Fantastic support and great follow ups with queries. Would recommend to everyone!
Dear Bridget, Thank you so much for your 5 star review, Sian is an excellent member of the team. I will pass on you comments on to her and the team. Regards Julie Twist
5/5
GoogleHighly recommended. After a very long and frustrating property purchase, I can't thank Paul enough for his help throughout. Constantly chasing solicitors and very quick to reply to emails and help as much as he can, definitely made the purchase a lot easier.
5/5
GoogleWe highly recommend Julie Twist Properties after being recommended them ourselves. Paul was extremely active and responsive to our emails, always chasing solicitors and ensured our sale went through quickly and smoothly. Highly recommended and we will use them again in the future.
5/5
GoogleJust sold my apartment with JT and I can say the team especially Paul S were excellent. The communication and support through the whole process was great!
Hi Kai Thank you for taking the time to write an excellent review of the sales team. I will pass your comments on to them. Regards Julie Twist
5/5
GoogleBeen struggling to find somewhere affordable and a letting agent that actually takes time to speak to you. Wish I came to Julie twist first instead of wasting a month looking else where. Letting agent Mollie is a credit to this company 👏 …
5/5
GoogleJulie Twist helped us to secure a gorgeous and quirky property to rent in Salford. We were moving from down south so had very little knowledge of the area and was unable to come up often to sort paperwork - our lettings consultant (Chloe) made this whole process really easy! She was available to answer any questions that we had and was generally a pleasure to communicate with on all occasions. Couldn't recommend enough!
5/5
GoogleVery happy with the services of Julie Twist properties. Louise has been lovely on the phone to talk to and has promptly organised an apartment viewing very swiftly and shared other potentials. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Julie Twist Properties, Manchester won Gold.
Tell us what you need and we'll put you in touch. Julie Twist Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
