Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing experience at Hills Lettings with Rebecca G!
Respectful and professional throughout and had us moved in so quick!
Thank you Rebecca!
Calvin · 7 November 2022
Agent replied · 6 July 2023
Thanks Calvin, the team appreciate you taking the time and your kind words, all the best with the property but if you have any issues dont hesitate to get in touch from everyone at HIlls
★★★★★ 5/5
GoogleWe are only at the start of the process but so far Rebecca, Tom and all the guys at Hills have been amazing helping us buy our first home. From booking the viewing to having our offer accepted the communication has been great and no email ever goes unread.
Hopefully there won’t be any issues but I’m sure if there were they would offer us a solution quickly and effectively.
Borja · 7 November 2022
Agent replied · 6 July 2023
You have brought a great house there Borja! Thanks for the review, appreciate it
★★★★★ 5/5
FacebookWe can not thank Hills enough for everything they did. We sold our old home and purchased our new home with Hills, the work they did, in particularly the work Sandra did to coordinate all parties and keep everyone informed once sales agreed was incredible. From day one everyone at Hills made us feel like we were their only client. Each time we spoke they where helpful and informative and once our sale and purchase was agreed that continued, we had regular contact and I always felt informed and supported. Highly recommend Hills.
Laura · 2 June 2021
Agent replied · 6 July 2023
Thank you so much Laura for your kind comments. You have bought a lovely home, hope you have settled in well. Thanks Charlotte
★★★★★ 5/5
GoogleJust moved house using Hills, really friendly staff who were always on hand to help. My agent, Elliot Shaw, was absolutely fantastic and kept me up to date throughout the process. Really smooth process!
Francesca · 24 December 2025
★★★★★ 5/5
GoogleCouldn’t fault Elliot, Megan, Ryan and everyone at Hills, the support and patience shown to myself while selling a house due to a bereavement was second to none.
I would definitely recommend if your selling a property to use Hills
Dianne · 4 October 2024
Agent replied · 25 October 2024
Thanks Dianne for your kind words and taking the time to review our service. All the best for the future from everyone at Hills
★★★★★ 5/5
FacebookI bought my house through hills 4 years ago and decided to go to hills for selling the property. The whole team are approachable, friendly and professional. My first buyer pulled out at the point of exchange (through unforeseen circumstances) which was an incredibly stressful time but hills went above and beyond to support me, and I ended up getting a significant amount more than the original offer! I know I must have been a pain chasing the sale up so much but the team were so understanding and supportive and provided me with ongoing updates. The team at hills go above and beyond to make a stressful process as stress free as they possibly can and nothing is too much bother for them. Highly recommend, you can’t put a price on outstanding customer service!
Chloé · 30 April 2021
Agent replied · 6 July 2023
Thank you so much Chloe for your kind comments! it was a bumpy ride at times but im glad we managed to get it over the line and even set a record price for the road! All the best, Charlotte
★★★★★ 1/5
GooglePoor service! No follow up, no reply! Difficult to make appointment for viewing of rental. All landlords better reconsider if that's really a good option to use their service! I dont think so.
9 Dec 2020
I was not using this account for registration. If you want to investigate into this matter, your can check the phone in record or just ask someone to try and call for letting. I dont think im the only one with such problems.
GEORGE · 6 July 2021
Agent replied · 6 July 2023
We are sorry to hear about your experience with our lettings team. The reason why we get so many details from individuals before booking any viewings is down to our safety first Covid viewing procedures. These are there to keep you, the home owner and our staff safe, so I appreciate at times this can feel more difficult and time consuming but it is important it is done in the right way, I hope you understand.
On another note i cannot see have you registered with us as an applicant nor made an enquiry or sent an email regarding a property, if you did please accept my apologies as it has not come through. To discuss your viewing or property requirements please contact me direct at tony@hillsresidential.co.uk to discuss this further.
★★★★★ 5/5
GoogleCan’t thank Hollie enough for all of her help. Always gives a 5 star service.
Olivia · 6 June 2023
Agent replied · 28 July 2023
Thanks Olivia, ill make sure Hollie gets your feedback
★★★★★ 5/5
GoogleWe had a brilliant experience selling our house with Hills. From the get go they were quick to come and view/market the house and arranging viewing was easy and convenient for us. They acted professional and the sales support team constantly chased up the chain to organise the completion date as quickly as possible. We couldn’t have done it with our them and we can’t thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 26 August 2022
Agent replied · 6 July 2023
Thanks Katie, really appreciate your kind words and i know the team will appreciate them, thanks for taking time and all the best for the future from everyone at HIlls
★★★★★ 5/5
GoogleHills made the process as easy as possible, Ryan was so professional, kept me up to date and was super efficient throughout it all!
Rosie · 6 July 2022
Agent replied · 6 July 2023
Much appreciated Rosie, ill make sure Ryan sees your review, all the best for the future from everyone at Hills
★★★★★ 5/5
GoogleRebecca, Hollie and the rest of the team at Hills have been amazing throughout our search for our first home. We received regular phone calls and email bulletins about properties that might be of interest and booking in viewings was always a quick and easy process. Any questions we asked were answered promptly and we were kept up to date throughout the process. I cannot recommend Hills enough!
Emma · 7 December 2022
Agent replied · 6 July 2023
Thanks Emma, I know the team will apprecaite your kind comments and look forward to working with you on your purchase, if we can help in any way dont hesitate to get in touch, from everyone at HIlls
★★★★★ 5/5
FacebookExcellent service. Very responsive and accomodating, and really helped with getting updates and pushing for any outstanding actions from either side. Beth was great and always on hand to help!
Shaunna · 4 August 2021
Agent replied · 6 July 2023
Thank you so much Shaunna for your review. We hope you have settled in to your new home, we cant wait to see some pictures of what you do to it All the best from everyone at Hills!
★★★★★ 5/5
GoogleExcellent, communicative estate agents who understand what you need when buying and selling homes. We would highly recommend Hills, Charlotte and Abbie were always there around the clock ready to help with any query, big or small.
Philip · 7 July 2019
Agent replied · 6 July 2023
Thanks Philip, appreciate you taking the time to write a review, ill make sure the team gets it. If there is anything else we can do, just let us know, all the best from the team at Hills Residential
★★★★★ 5/5
GoogleHollie was very helpful in finding a variety of properties all over Salford, especially as a first time buyer. Also Hills were very good at communicating between myself an the vendor. Whole process went very smoothly!
Sam · 7 July 2019
Agent replied · 6 July 2023
Many thanks Sam, ill pass on your review to Hollie who i know will appreciate your kind words. All the best with the property, if there is anything else we can do, please dont hesitate to get in touch, all the best from everyone at Hills Residential
★★★★★ 5/5
GoogleExcellent letting service and nice landlord.
Just completed 15 mths at Belper Road Peel Green.
Many thanks to Kirsty and the rest.
S · 6 July 2022
Agent replied · 6 July 2023
Thanks for taking the time to review our service, ill make sure Kirsty and the team see your comments, appreciate you taking the time to write a review, means a lot, thanks again from Tony and the lettings team
★★★★★ 5/5
GoogleElliot (and the rest of Hills) were courteous, supportive and brilliant throughout the move. First-time buyer, but it was a pretty seamless moving-in. Kept me updated on milestones and didn’t seem phased by my inane questions.
Strong work!
Andy · 25 September 2024
Agent replied · 25 October 2024
Thanks for taking the time to review Elliot and the team here at Hills, it really is appreciated. Wishing you all the best with the property and the future from everyone here at Hills and when it comes to property there is no such thing as a bad questions! Thanks again
★★★★★ 1/5
FacebookAwful experience!! I have had to pay because of the staffs own administration mistakes. I was told i was on a 6 month contract TWICE (in my copy of the written contract and over email) and then when i gave my notice i was told the landlord had been told i was on a 7 month contract, so i had to pay for the extra month even though i had already moved out. Poor communication will not account for their own mistake and taken no responsibility at all, then cut all communication. Ridiculous!!
Abbie · 3 September 2020
Agent replied · 6 July 2023
Dear Abbie, Sorry to hear that you have been unhappy with the service you have received. Please feel free contact me on 0161 747 9379 to discuss. RegardsTony
★★★★★ 5/5
GoogleI have found Hills Residential to be extremely helpful and accommodating as a first time landlord.
Kirsty, and also Olivia, have in my view gone above and beyond to support me, and their communication is very good indeed. Living far away from Salford, I feel really confident that I am in good hands with them handling things for me
Graham · 11 July 2023
Agent replied · 28 July 2023
Thanks Graham for the review, it means a lot. ill make sure the team see it and if there is anything we can do to assist dont hesitate to get in touch, thanks from everyone at Hills
★★★★★ 5/5
GoogleWe have bought 2 properties through Hills they are great! They are really quick to respond always give you a call when something is about to come on the market.
Leah is the best! :)
Yousef · 7 July 2019
Agent replied · 6 July 2023
Thanks Yousef, Ill pass on your comments to Leah, if anything else we can do to assist feel free to give us a call, kind regards Martin, Hills Residential
★★★★★ 5/5
GoogleAs a first time landlord I found the whole process with hills easy, they gave me all the advice and information I needed. I found the staff to be very freindly and helpful.
Deanna · 1 December 2024
Agent replied · 25 December 2024
Thanks Deanna, ill pass on your comments to Tony and his team who will appreciate you taking the time to review our service, if there is anything else we can do to assist please dont hesitate to get in touch
★★★★★ 5/5
GoogleThe best experience I’ve had with an Estate agents, no question. Holly helped me find the perfect house with just one phone call, and then kept me updated throughout. Would recommend Hills to anyone looking to sell or buy a home!
Beth · 26 July 2024
Agent replied · 25 August 2024
Thanks Beth that is amazing to hear. Thank you for taking the time to review our service from everyone at Hills
★★★★★ 5/5
GoogleI have both sold and bought a house through this company and cannot stress enough how good they are at their jobs. It is the difference between night and day with how much better they are than the estate agents I used when I bought my last house. Leah, Charlotte, Hollie, Jack and the rest of the team have been fantastic every step of the way. From dealing with queries, to assisting with solicitors, communication between buyer and seller and finally the eagerness to both help get the result you want along with creating great customer satisfaction.
In summary I can highly recommend this company as they helped push through both the sale of my old property and purchase of my new home in 10 weeks each. It is no wonder the majority of the houses for sale in the area are with this company as the customer service shines through in every call.
Thank you for all your help
Phil · 6 July 2020
Agent replied · 6 July 2023
Thanks for your great review Phil, i really appreciate you taking the time to review our service. Its been a pleasure for me and the team to help you sell and find a property in the local area. I personally think you have brought a great home in a top area (especially when the summer comes round again with your garden!) All the best with the property and the future, if there is anything else we can do to be of assistance dont hesitiate to get in touch, all the best from Martin, Abi, Charlotte, Leah, Hollie, Jack, Andy and Nicola
★★★★★ 1/5
GoogleHad a offer accepted on a property through hills residential and the agents didnt take the property off the markets so another person then put an offer on the same house after mine had already been accepted and now I've been told their offer has been accepted so mine no longer is, even though I had started my mortgage application, I had been in to hills to get financially approved and had signed to say I was happy with the offer price.
Oh and to top it all off the house has now been took off the market.
Not to mention the woman from hills(hollie) has not been very friendly throughout the process and has been hard to get hold of until the end when she said she will contact me in future if any other properties come available in my price range(in which I appreciate)
Whole experience has not been very professional in my opinion and now I'm back at square one. Nightmare
Would like to say that Charlotte on other hand is a lovely woman and has been the only one that's helped me throughout.
Natalie · 6 July 2020
Agent replied · 6 July 2023
Hi Natalie, I am sorry to read your review and I understand your frustrations. The property was extremely popular and had over 30 viewings in a little over 2 weeks and there were multiple people who showed an interest in offering. Whilst your offer was at an acceptable level, unfortunately the owner got a higher offer for 100% of the property and given her position and the additional costs of dealing with the shared ownership felt this was the better option to proceed with. We are obligated to put all offers forward up until exchange of contracts and work on behalf of the owner. Whilst I appreciate this doesn’t help get you the property and we welcome your comments and opinions, i know Hollie worked extremely hard to get your offer accepted in the first instance and then try to keep it agreed when the higher offer came in, she also lost out on the sale. The case has not yet exchanged so it may come back around, and we will ensure if that does happen you will be the first to know, alternatively we will be in touch if any other homes come to the market that fit your criteria, all the best, Martin, Hills Residential
★★★★★ 5/5
GoogleWe have recently completed on a property with Hills Residential and can honestly say that the service from start to finish is brilliant. We have been dealing with Charlotte Coleby throughout the sale process, in which she kept us updated and provided continuous communication. Although this is not the first time we have bought through Hills, both Charlotte and Abigail Thompson have always been really helpful and professional and we would not hesitate recommending Hills to anyone looking to purchase, sell or let a property.
Donna · 6 July 2020
Agent replied · 6 July 2023
Thank you for your kind words Donna, ill make sure both Charlotte and Abigail see them. All the best with the property and look forward to working with you on the next one, kind regards Martin, Hills Residential
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