5/5
Dealing with Lauren was great experience. Very responsive and helpful.
Agent replied · 6 July 2023
Thanks Martin, i know Lauren will appreciate your comments, thanks again from everyone at Hills
Trusted Agent profile · Manchester
★★★★★
684 reviews across 2 platforms
Sentinel House, Albert Street, Manchester, M30 0SS
Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
Dealing with Lauren was great experience. Very responsive and helpful.
Thanks Martin, i know Lauren will appreciate your comments, thanks again from everyone at Hills
5/5
Lucy has listened to my different property requirements and has offered me properties which have met both. She has been very attentive and not just sent everything on the books but tailored the properties to my requirements. Even organising viewings of properties ahead of formal release to the market
Cheers James, this will mean a lot to Lucy, thanks for your comments and support
5/5
Hills Residential were brilliant from start to finish. I could not recommend them enough.
Thanks Peter, i will pass on your feedback to the team. Thank you for giving us the opportunity, if there is anything else we can do feel free to get in touch, all the best for the future from everyone at Hills Residential
5/5
Holly as been an absolute star from start to finish Thankyou for putting up with me when I was getting stressed xxx
Haha, dont worry about it all part of the ups and downs of moving house. Thank you for the card and the chocolates, they went down very well! If there is anything else we can do to be of assistance please dont hesitate to get in touch
5/5
I have let my own property and rented from this company for years, I would never use a different agent, the full lettings team are amazing from every angle, nothing is a problem and they cater to every need of landlords and tenants, I would recommended highly to anyone looking for a letting agents in Manchester they found me an amazing long term tenant.
Thank you for taking the time to write the lettings office a review, i know they will appreciate your comments and i will make sure they get them, kindest regards Martin, Hills Residential
5/5
I became involved with Hills Residential having just had a bad experience with a previous estate agent. I did my business with Hollie and she was absolutely brilliant. She sold my property within days with excellent results. I cannot thank Hills or Hollie enough for turning a very stressful experience into a very easy and efficient experience.
Thanks Gillian, really appreciate you taking the time to write us a review. It was never going to be easy selling a house in a global pandemic but i am glad to say we got there, all the best for the future from everyone at Hills Residential
5/5
Buying a house with Hills Residential has been an excellent experience! The team and Charlotte in particular is an asset to the team, going above and beyond her duty to help buying a house as stress free as possible. Would highly recommend using their services
5/5
Recently bought a property through hills residential and the process couldn’t of been any more smoother hollie Davis & Leah Bolton at the office was a pleasure and always so helpful with any questions I had ..so so happy! Thanks again for everything you’ve made mine and my partners dream come true! would definitely recommended this company and these girls X
Thanks Kristy, i know Leah and Hollie will appreciate you taking the time to write them and the office a review, ill make sure they see it. Hope the new home is going well, and thanks again from everyone at Hills Residential
5/5
We recently bought a property from Hills Residential in Eccles. From start to finish the service and relationship we had with Charlotte Coleby and her team was fantastic. Super efficient, professional and friendly all rolled into one. We would absolutely recommend Hills, Charlotte and her team.
5/5
We had contacted a lot of agents and found they were taking far too long to come back to us. However Hills Residential have been great from day one, they made our whole process of becoming tenants really easy and Katie who was our main point of contact (even now) has always been great. Would recommend.
Thanks Georgina, ill make sure Katie gets your review and let me take this opportunity to wish you all the best with the property and the future from everyone at Hills
5/5
Hills provided a great experience as first time buyers, great communication from Holly keeping us updated throughout the process! Overall a brilliant service in every aspect!
Thanks Bethany, ill make sure Holly sees your feedback. It means a lot to the team so thank you for taking the time to write a review
5/5
Highly professional, personal service. Top notch customer service! Without doubt one of the best agents in Manchester. Sales Manager, Charlotte kept me appraised all during the sales process and dealt with all issues promptly and contributed greatly to a successful and smooth sale of my property in Manchester.
5/5
Really enjoyed my experience working with Hills - they made everything super easy and kept constant contact so I was always one step ahead of the process. Wonderful staff and wonderfully stress free process!
Thanks Nathan, hope the house works out well, great to work with you and all the best for the future. If there is anything else we can do to be of assistance please dont hesitate to get in touch!
5/5
Hills agency team is very nice. Specially Isabella customer service is top-notch. She is very supportive and always there yo solve your problems.
5/5
I found a house in March 2021 that I wanted to buy for my mum. We picked up the keys on Friday. It has been quite a smooth transition which was great for my mum and we were kept up to date throughout the whole process. I was working with Ryan Evans who was great!
Thank you so much Leanne! We hope your mum settles in well and enjoys her new home
1/5
Where do I even begin. I’ve been a tenant in a property managed by Hills Lettings since mid December 2021 - and they’ve left me living without hot water ever since. Their staff find it acceptable to lie about work that is due to be carried out - the mould pictured spreading throughout the dining room was apparently booked to be fixed shortly after I moved in. Given it’s been 5 months that clearly wasn’t the case. The water pressure to the house is too low for the boiler to supply the taps and shower with hot water. They seem to be dragging their feet to implement a solution and I have to wonder what they’re doing all day because this limbo seems to have no end in sight. They email me every month to check I’m paying the rent on a property that is not fit for human habitation. Disgusting.
5/5
Great local staff, they are not pushy like other estate agents and work at your speed very caring.......
Thanks Philip for taking the time to write us a review, it means so much to everyone involved. If there is anything else we can do to be of assistance throughout the sale dont hesitate to get in touch, thanks again
5/5
Would highly recommend hills, they are very helpful hollie was dealing with my case, she always there to help with it moving forward and pushing it over the line nice and quick for me. Thanks hollie and team.
Thanks Charlie, appreciate your help and support. Thanks for taking the time to review our service from everyone at Hills
5/5
Charlotte from the Eccles office was an absolute star from start to finish, we had a lot of ups and down with our move but the only constant positive was Charlotte as she always delivered. Hills as a company are fantastic and i would highly recommend them to anyone looking to buy or sell.
Thanks Stuart, i know Charlotte will appreciate your comments, it means a lot. All the best for the future and thanks again for taking the time to write us a review, from Martin and the team at Hills
5/5
All the staff at Hills were very helpful and knowledgeable and made the sale of my house run smoothly
Thanks Gail for your review, the team will really appreciate it, if there is anything else we can do dont hesitate to get in touch
5/5
I was fortunate enough to be buying a house through Hills Residential. My contact was Abi and I couldn't have asked for a more helpful approachable member of staff who went above and beyond to ensure everything went smoothly in the transaction of my property. I would highly recommend Hills Residential and would look to deal with them again in the near future.
Thank you so much for the kind words and comments, hope you enjoy your new home from everyone at Hills Residential
5/5
Bought and sold with Hills over the last 10 years and always been great to deal with!
Thanks Jack, it means a lot, thanks for taking the time to review our service. All the best with the new property, location and future from everyone at HIlls
5/5
Thank you to all at Hills A good service
I barely compliment someone. But I admire you. Your smile is attractive, and your photos are beautiful. You look gorgeous and charming. I would love to be friends with you, but I feel it's not right to send you a request without your consent. I hope you don't mind sending me a friend request. I hope to get a response from you soon. Thanks, stay safe, and remain blessed.
5/5
A fantastic service provided by Ryan at Hills. Efficiently delivered with clear and regular progress updates. The biggest bonus was communication, with queries being dealt with promptly and accurately (often within the hour). If only our solicitors were half as competent! Could not recommend highly enough.
Cheers Mike, Ill make sure Ryan sees your review, it really is appreciated. Thanks for taking the time and all the best with the house from Martin and the team at Hills
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Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.