Trusted Agent profile · Manchester

Hills Eccles reviews in Manchester

★★★★★ Excellent

684 reviews across 2 platforms

Sentinel House, Albert Street, Manchester, M30 0SS

Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

578

Reviews on Google

This office

Facebook logo

4.5 / 5

106

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

Hills provide an excellent sales service at a competitive rate. The team are super friendly and are always available top assist with ensuring that transactions are managed efficiently and quickly. Special thanks to Charlotte.

John · 7 July 2018

Agent replied · 6 July 2023

Much appreciated John. Best of luck with the new property and id like to pass on Charlotte's thanks for the flowers. Kind regards Martin, Hills Residential

5/5

Google

Brilliant experience with Holly from the point that we submitted our offer until completion..kept us updated at all.times and nothing was too much trouble..if only all.agents were the same!

Chris · 20 December 2024

Agent replied · 10 January 2025

Thanks for your review Chris, it means to the world to us and ill make sure Holly sees it. Merry Christmas and a Happy New Year from everyone at Hills

5/5

Google

I just wanted to write a quick note expressing my huge gratitude for getting this to complete last week and your efforts on this over the past few months. This has been a somewhat challenging sale which can often be the case with a leasehold flat and an unhelpful managing agent! You guys have been fantastic, ultra-responsive and very good to deal with!! We have another 2 properties to sell this year and I will have no hesitation in using you guys again or recommending you to anyone I know. If you need or want a customer testimonial please let me know but once again thank you very much for your help here. well done!

Graham · 7 July 2019

Agent replied · 6 July 2023

Thanks Graham, glad we got there in the end! You are right leasehold flats can be tricky especially with unhelpful managing agents. All the best from everyone at Hills Residential

5/5

Google

We recently bought a house from a vendor using Hills Residential. Leah from the Eccles branch dealt with the sale and we were happy she did. Leah's communication was great, which I think really helped keep the process moving in the right direction and at a good pace. We found Hills to be accommodating when it came to viewings and Leah in particular acted as a good 'go between' for us (as buyers) and the vendors. To top it off, we were loving the welcome pack with branded Hills merchandise that we got when we moved in, ha! That bright yellow umbrella has saved me several times this 'summer'. Our experience of buying from Hills has meant we would seriously considering using them to sell in the future.

Hannah · 7 July 2019

Agent replied · 6 July 2023

Thank you for taking the time to write us a review Hannah, i will make sure Leah gets your feedback. Looking at the weather you may need that umbrella for some time to come... All the best with the property and if there is anything else me or the team can do to assist dont hesitate to get in touch, all the best from everyone at Hills

5/5

Google

Holly at Hills was brilliant the minute we found a property with them. She was always on the phone with any questions we had and made the whole process as smooth as it could be. I would highly recommend Hills.

Lucy · 26 June 2024

Agent replied · 25 August 2024

Thanks Lucy, what a beautiful home you brought! Wish you all the best with it and the future. Thanks for you your kind comments, ill make sure Holly sees them and if there is anything else we can do to be of assistance please dont hesitate to get in touch, thanks again from everyone at Hills

5/5

Facebook

Fantastic service. I have dealt with other local estate agents when I previously tried to sell my property which was unsuccessful and the service was really not comparable. Lauren managed our sale and was able to assist in chasing up a number of enquiries to ensure we completed on time and minimise the stress for us. Having to contact another local estate agent who had listed the property we were purchasing made it clear how much time and effort was put in by Hills. We always had very quick responses to enquiries, we were informed regularly of any updates, and overall were very satisfied. We have since recommended Hills to a neighbours who’s property has now also sold. Highly recommended!

Casey · 10 June 2019

Agent replied · 6 July 2023

Hi Casey, thank you for taking to the time to write a review of your experience with Hills Residential. It was a pleasure to help you with the sale of your property and we wish you all the best for the future in your new home. Kind regards, Hills Residential.

5/5

Facebook

Martin and his team, especially Beth did a great job of marketing and selling our house late last year, nicest agents to deal with in my experience.

Sam · 24 January 2021

Agent replied · 6 July 2023

Thanks for you kind words Sam. We hope you have settled in to your new home. All the best Charlotte

5/5

Google

Very professional and fast service. Quick response times via email and always available on the phone. Leah was very helpful throughout the whole process. Happy also with their solicitor.

Giuseppe · 6 July 2020

Agent replied · 6 July 2023

Thanks Giuseppe, we aim to please! Ill make sure Leah gets your kind words and all the best with the move. Kind regards Hills Residential

5/5

Google

We bought our first ever house with Hills Residential and couldn't be happier with the experience. The whole thing was incredibly quick and Charlotte was really friendly and helpful.

Blagoslav · 6 July 2020

Agent replied · 6 July 2023

Thank you for writing Charlotte and the team a review, ill make sure they get it. Hope you enhoy your first home and if there is anything else we can do to help dont hesitate to get in touch, kind regards Martin, Hills Residential

5/5

Google

My husband and I would highly recommend Hills Residential as an estate agent if you are selling a house. From start to finish, every member of staff we spoke to at Hills were brilliant. They were really helpful and made the whole process very easy especially with a teething baby and a global pandemic! Our solicitors were not the greatest in communicating with us. However the level of communication and updates we had from Hills were 5*.

Francesca · 6 July 2020

Agent replied · 6 July 2023

Thank you for your kind comments Francesca, ill make sure the team get them and i know they will appreciate them. If you can deal with a teething baby, global pandemic and move house i figure you can deal with almost anything! Best of luck with the move, thanks again from everyone here at HIlls

5/5

Google

The most organised and professional agency In the area. Tia has been especially helpful In my property searches.

Matthew · 6 July 2022

Agent replied · 6 July 2023

Thanks Matthew, ill make sure Tia sees your comments, thank you for taking the time to review our service, if there is anything else we can do to help dont hesitate to get in touch

5/5

Facebook

My husband and I would highly recommend Hills Residential as an estate agent if you are selling a house. From start to finish, every member of staff we spoke to at Hills were brilliant. They were really helpful and made the whole process very easy especially with a teething baby and a global pandemic! Our solicitors were not the greatest in communicating with us. However the level of communication and updates we had from Hills were 5*.

Francesca · 7 June 2020

Agent replied · 6 July 2023

Thanks Francesca, i hope the move went well and you are all settled in. Thank you for taking the time to write us a review and all the best for the future from everyone at Hills Residential

5/5

Google

Holly Bulka at Hills have been amazing Person. She is very quick in responding to emails, my journey with Hills in buying a property is been outstanding. Highly recommended

Kamran · 2 December 2024

Agent replied · 25 December 2024

Thanks Kamran for taking the time to review our service, hope the property works out well for you and if there is anything else we can do to be of assistance please dont hesitate to get in touch

1/5

Google

very poor experience with this agency and Landlord . My daughter has been in a property let via them and there is an electrical fault that has been reported weeks ago and as a result is unable to use an oven so cant cook a meal . Despite repeated calls emails and home visit this remains unresolved .....

Jen · 7 April 2023

Agent replied · 6 July 2023

Hi Jen, i am sorry to hear about your daughters experience. I believe she is in talks with the lettings team regards the issues mentioned, i have passed your comments over to the team and hope they can be resolved soon. In defence of the lettings team we act on behalf of the owner of the property and in many cases we cannot do anything unless it is authorised by the owner, frustratingly tying our hands. I hope the issues are rectified soon, thanks Martin

5/5

Google

I would highly recommend Hills Residential. The team,especially Ryan ,have made a stressful home hunting experience, into a pleasant journey ,to my next home.

Stephanie · 6 July 2021

Agent replied · 6 July 2023

Thanks Stephanie, i know Ryan will really apprecaite your kind words so thank you for taking the time to write a review. All the best with the purchase from everyone at Hills

5/5

Google

The updates we received from Hills while we were buying our new home were absolutely invaluable - they kept us feeling in the loop and confident that things were moving along, and helped us get answers to any questions we had. Thank you so much!

Hollie · 27 February 2024

Agent replied · 25 August 2024

Thanks Hollie, i will pass on your comments to our sales support team who will really appreciate you taking the time to review our service

1/5

Google

Find them very inefficient and ignorant. At the very first time they were helpful when wanted to view a property. Then newsletters were coming along with all sort of shabby, horrible looking photos, so I asked to be removed from the mailing list. I was however still heavily searched for properties, but every time I called in for arranging a viewing, they kept coming up with all sort of excuses and told me lies - claiming that they "did not know this or that"... On the last occasion I wanted to make an offer on a property, but needed viewing first, however they have not been bothered to sort this out with the owner, so the property was "sold" to someone else, however it is still listed on two major websites... Very unprofessional, nasty company!

Feedback · 7 July 2018

Agent replied · 6 July 2023

I am sorry to hear about your experience with Hills Residential. Whilst I can understand your frustrations it is always recommended to view a property prior to offering. It is unfortunate that you removed yourself from our weekly property bulletins, they are a vital tool our clients use to see properties as they come on the market. As a business, we actively generate viewings and offers on properties before they hit the national websites, by the time you saw the property it could have already been under offer or sold. In regards viewings, we are available 7 days a week but in many cases our clients are not, we do our upmost to ensure people can view at the time requested, but this unfortunately cannot always be guaranteed. I fully understand your frustration at seeing a property still listed on major websites, even after it has been sold. In a few cases, clients ask that a property remains listed for sale until the survey has been carried out or until they have found a suitable home. If you would like to discuss any of your points further please feel free to email me at info@hillsresidential.co.uk or call 01617074900

5/5

Google

Cant thank Hills Residential enough for all their hard word and such a quick turnaround of getting me in my new property. Rebecca, Becky and Paige were all fantastic, and everything went really smoothly. The rental properties they advertise and manage are some of the better ones on the market, and I would 100 percent recommend them for rental properties. Thank you for everything.

Emma · 7 July 2018

5/5

Google

I have just purchased a house via Hills Residential. From the offset, back when we arranged our initial viewing right down to completion of the property last week, Charlotte and Abigail couldn't have been more helpful! During the confusing and daunting time that house buying is to first time buyers, both of them were so accommodating and always there to answer any questions we had. Very much would recommend both these ladies and Hills as a company if you are considering buying/selling/letting a property!

Amy · 7 July 2018

Agent replied · 6 July 2023

Thank you Amy for the lovely review. Hope you and Karl are settling nicely into your new home. Warm regards Martin, Hills Residential

5/5

Google

Very professional and fast service. Quick response times via email and always available on the phone. Leah was very helpful throughout the whole process. Happy also with their solicitor.

Gigi · 2 January 2020

Agent replied · 1 January 2024

Thanks Giuseppe, we aim to please! Ill make sure Leah gets your kind words and all the best with the move. Kind regards Hills Residential

5/5

Google

Charlotte Coleby is fantastic and is really quick to respond. If both parties want a quick sale, she will do everything she can to get it done.

Si · 6 July 2020

Agent replied · 6 July 2023

Thanks Simon, hope the house going well! Ill make sure Charlotte sees your comments and thanks again for taking the time to write us a review, all the best for the future from everyone at Hills Residential

5/5

Google

Hills Residential are probably one of the best companies I have ever dealt with! I expect a good level of service but they went above and beyond this. I had a particularly difficult sale and this is when you find out whether you have chosen a decent estate agent. Any agent can market a property and get a couple of offers in the current climate but it's when things start to go wrong or time drags on that you want a company that will go that extra mile! Jack in the Eccles office was outstanding, his patience with me and the situation was that of a Saint some days. I'm not one for leaving reviews but my experience has been that good I really wanted to say thank you and let other people know.

Tamara · 7 July 2017

Agent replied · 6 July 2023

Thanks Tamara, me and the team really do appreciate your comments, all the best for the future

5/5

Google

Best service you could ask for from all the staff I dealt with, communication was 10/10. They had patience with me throughout the whole time with multiple viewings, four being on the same property. Thank you for your help and your time.

Sean · 28 March 2024

Agent replied · 25 August 2024

Thanks Sean for taking the time to write a review. Ill make sure the team see it and wish you all the best with the property and the future

1/5

Google

finding s Tennant there charges 650 plus vat left boiler in house not working 140 for plumber deducted monies from deposit did not provide invoice until I requested communication poor. Chasing emails overall s bad experience from a professional landlord and there attitude spoke to Mr Hill unhelpful .

Siobhan · 22 October 2023

Agent replied · 29 October 2023

Hi Siobhan, i am sorry to hear about your experience. I have forwarded to Tony, the lettings director. You mention you have spoken to me regards the issues you have encountered which hasn’t happened, but I would be happy to look into the issues you have raised if you want to email me info@hills.agency. Many thanks Martin Hill MNAEA

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Questions about Hills Eccles

Has Hills won any awards?

Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.

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